Deck 3: Organizational Ethics

Question 1

A value chain is composed of the key functional inputs that an organization provides in the transformation of raw materials into a delivered product or service.

Answer 1

True

Question 2

Finance and marketing are line functions,supporting each of the key functional areas.

Answer 2

True

Question 3

Human resources management supports each of the functional areas in a value chain.

Answer 3

True

Question 4

The code of ethics adapted by the American Marketing Association speaks about doing no harm,fostering trust,and improving "customer confidence" in the integrity of the marketing exchange system.

Question 5

Organizational culture can be defined as the values,beliefs,and norms shared by all the competitors and employees of that organization.

Question 6

R&D professionals carry the responsibility for the future growth of the organization.

Question 7

Even with the code of ethics adapted by the AMA,the question remains as to whether or not encouraging people to buy things they don't need is truly an ethical process.

Question 8

The manufacturing process is responsible for ensuring that the product reaches the hands of a satisfied customer.

Question 9

The actions taken out of duty and obligation to a purely moral ideal refers to utilitarianism.

Question 10

An organization's operating culture is a sum of all the policies and procedures,both written and informal.

Question 11

Product quality is the real ethical dilemma that R&D professionals face.

Question 12

Finance and marketing are key functions in a value chain.

Question 13

Only shareholders have a vested interest in the ethical performance of an organization.

Question 14

Universal Ethics are actions performed out of duty and obligation to a purely moral ideal,rather than based on the needs of the situation,since the universal principles are seen to apply to everyone,everywhere,all the time.

Question 15

Marketing professionals abide by a code of ethics adapted by the American Marketing Association.

Question 16

The culture represents the sum of all the policies and procedures from each of the functional departments in the organization,in addition to the policies and procedures that are established for the organization as a whole.

Question 17

Given that R&D does not interact directly with customers,the potential for ethical dilemmas is nonexistent.

Question 18

Human Resource Managers carry the responsibility for the future growth of the organization.

Question 19

Universal ethics refer to the ethical choices that offer the greatest good for the greatest number of people.

Question 20

Marketers see themselves as providing products (services)to customers who have already expressed a need for and a desire to purchase those products.

Question 21

A set of accurate financial statements that present an organization as financially stable,operationally efficient,and positioned for strong future growth can do a great deal to enhance the reputation and goodwill of an organization.

Question 22

The accounting profession is governed by a set of laws and established legal precedents.

Question 23

When a company's financial statements have been certified by an objective third party to be "clean," that certification is meant to be for the company's benefit.

Question 24

If an employee leaves a company,the HR department should host an exit interview to ensure that anything the organization can learn from the departure is fed back into the company's strategic plan for future growth and development.

Question 25

Marketing is responsible for ensuring that the right programs and policies on ethical business conduct are in place.

Question 26

When corporations grow too quickly or steadily from year to year,investors may see them as in danger of falling behind their competition.

Question 27

Internal auditors provide counsel for improving controls,processes and procedures,performance,and risk management.

Question 28

The human resources function within an organization does not need to be directly involved in the relationship between the company and the employee,such as with the documentation of periodic performance reviews.

Question 29

Corporations try to manage their expansion at a steady rate of growth.

Question 30

GAAP are accepted principles utilized as standard operating procedures within the industry.

Question 31

Advocates of ethical business conduct argue that HR should be at the center of and the sole creator of any corporate code of ethics.

Question 32

HR professionals must help ensure that ethics is a top organizational priority.

Question 33

It is legal to defer receipts from one quarter to the next to manage your tax liability.

Question 34

The accounting function is the certification of an organization's financial statements as being accurate.

Question 35

The auditing function keeps track of all the company's financial transactions by documenting the money coming in and money going out and balancing the accounts at the end of the period.

Question 36

HR must stay abreast of ethics issues,and in particular,the changing legislation and sentencing guidelines for unethical conduct.

Question 37

GAAP,like any operating standard,are open to interpretation and abuse.

Question 38

Advocates of ethical business conduct argue that HR should be at the center of any corporate code of ethics.

Question 39

The finance function of an organization can be divided into two distinct areas: financial transactions and the accounting function.

Question 40

A situation where one relationship or obligation places you in direct conflict with an existing relationship or obligation refers to value chain interest.

Question 41

______ refers to the actions placed within a strictly moral context instead of basing actions on the needs of the particular situation.

A)Moral obligation theory
B)Utilitarianism
C)Freudian theory
D)Universal ethics

Question 42

Selling a product that has the potential to be harmful to your customers represents a conflict of interest.

Question 43

All of the following are key functions of an organization except:

A)Sales
B)Information systems
C)Marketing
D)R&D

Question 44

According to the Ethics Resource Center,the most frequently observed misconduct by employees was lying to employees,customers,vendors,or the public.

Question 45

Profits are the main reason behind stretching the truth and bending the rules on a regular occurrence in the workplace.

Question 46

In the R&D department,______ is the ideal.

A)higher product quality
B)better,cheaper,faster
C)uniqueness
D)cheaper

Question 47

Which of the following serves as a support line function to key functional areas in an organization's value chain?

A)Advertising
B)Manufacturing
C)Human resources management
D)Customer service

Question 48

From an ethical perspective,employees in each functional line area face ethical challenges and dilemmas that ______.

A)are common to the organization as a whole
B)are unique to their departmental responsibilities
C)are common to the industry
D)can be both unique to their departmental responsibilities and common to the whole organization

Question 49

The code of ethics adapted by the _____ speaks about doing no harm,fostering trust,and improving "customer confidence" in the integrity of the marketing exchange system.

A)American R & D Association
B)HR Professionals of America
C)American Marketing Association
D)Marketers' Ethics Resource Center

Question 50

A(n)_____ is composed of the key functional inputs that an organization provides in the transformation of raw materials into a delivered product or service.

A)value chain
B)transformation process
C)organizational culture
D)operational ethics

Question 51

______ refers to the actions that are taken out of duty and obligation to a purely moral ideal,rather than based on the needs of the situation,since the principles are seen to apply to everyone,everywhere,and all the time.

A)Moral obligation theory
B)Utilitarianism
C)Freudian theory
D)Universal ethics

Question 52

______ can be defined as the values,beliefs,and norms shared by all the competitors and employees of that organization.

A)Value chain
B)Transformation process
C)Organizational culture
D)Operational ethics

Question 53

The R&D department of an organization ______.

A)is responsible mainly for updating current products offered by the organization
B)has a minute impact on the success of the organization
C)carries the responsibility for the future growth of the organization
D)is the most important department of the organization

Question 54

______ is the real ethical dilemma faced by the R&D department.

A)Product costs
B)Product quality
C)Production time
D)Product originality

Question 55

The ______ represents the sum of all the policies and procedures from each of the functional departments in the organization,in addition to the policies and procedures that are established for the organization as a whole.

A)value chain
B)transformation process
C)culture
D)operational ethics

Question 56

The key functional inputs that an organization provides during the transformation of raw materials into a delivered product or service is referred to as a(n)______.

A)value chain
B)transformation process
C)organizational culture
D)operational ethics

Question 57

Marketers play the customer service card,and therefore argue that,since their customers are satisfied,the outcome justifies the methods used to achieve it,no matter how misleading the messages or how unnecessary the product sold.This argument represents a ______ view of ethics.

A)utilitarianism
B)universal ethics
C)descriptive
D)normative

Question 58

Marketing professionals abide by a code of ethics adapted by the _____________.

A)Society for Marketing Resources
B)American Marketing Association
C)American Ethics Association
D)Marketers' Ethics Resource Center

Question 59

An organization's ______ consists of the values,beliefs,and norms shared by all of the employees of that organization.

A)external culture
B)ethics
C)environmental ombudsman
D)culture

Question 60

Marketers see themselves as providing products (or services)to customers who ______.

A)are induced to buy products they don't really need
B)have a potential desire to purchase those products
C)think they need the newest products on the market
D)have already expressed a need for and a desire to purchase those products

Question 61

If an employee and company eventually part ways,the HR department should do all of the following except:

A)hire the next available candidate.
B)provide a referral letter to the unemployment office.
C)host an exit interview.
D)ensure that anything learned from an employee's departure is utilized in the strategic plan for future company growth and development.

Question 62

A situation where one relationship or obligation places you in direct conflict with an existing relationship or obligation defines a _______.

A)relational conflict
B)conflict of interest
C)ethical ambiguity
D)value chain

Question 63

The key functional inputs that an organization provides during the transformation of raw materials into a delivered product or service is referred to as a ________________________.

Question 64

_______ is the function that keeps track of company financial transactions by documenting money coming in and going out and by balancing the accounts at the end of the period.

A)Auditing function
B)Compliance function
C)Accounting function
D)Finance function

Question 65

The last resort for ethical guidance is the Code of Ethics issued by the ______.

A)International Association of Certified Public Accountants
B)Certified Public Accountants Association
C)Accounting Institute of Ethical Conduct
D)American Institute of Certified Public Accountants

Question 66

Marketers play the customer service card,and therefore argue that,since their customers are satisfied,the outcome justifies the methods used to achieve it,no matter how misleading the messages or how unnecessary the product sold.This argument represents a ________________ view of ethics.

Question 67

According to the NBES,the most often observed misconduct observed by employees was

A)misreporting of actual time worked
B)abusive or intimidating behavior toward employees
C)lying to employees and customers
D)a situation that placed employee interests over organizational interests

Question 68

Organizational ____________________ can be defined as the values,beliefs,and norms shared by all the competitors and employees of that organization.

Question 69

Advocates of ethical business conduct argue that the HR department needs to ensure that all of the following critical areas are addressed except:

A)HR must keep track of all of the company's financial transactions
B)HR professionals must help ensure that ethics are a top priority
C)HR is responsible for ensuring that the right programs and policies are in place
D)HR must stay abreast ethical issues

Question 70

An organization's _________________________ consists of the values,beliefs,and norms shared by all of the employees of that organization.

Question 71

The ______ Department should be at the center of any corporate code of ethics.

A)Finance
B)HR
C)Marketing
D)Manufacturing

Question 72

Ideally,the human resources function within an organization should be directly involved in all of the following except:

A)the creation of a career development program for the employee
B)the creation of the job description for the position
C)the marketing of the organization's products
D)the documentation of periodic performance reviews

Question 73

Illegal accounting practices include all of the following except:

A)Taking questionable deductions
B)Overvaluing assets
C)Deferring receipts from one quarter to the next to manage tax liabilities
D)Underreporting income for tax purposes

Question 74

Product ______________________ is the real ethical dilemma faced by the R&D department.

Question 75

The certification of an organization's financial statements or books as being accurate by an impartial third-party professional refers to the _______.

A)auditing function
B)compliance function
C)accounting function
D)finance function

Question 76

When a company considers the possibility that what is best for their shareholders,such as increased profits,may not be best for their employees and the community if the most efficient means to achieve those increased profits is to close their factory and move production overseas.This is an example of a ______.

A)relational conflict
B)conflict of interest
C)ethical ambiguity
D)value chain

Question 77

If an employee leaves a company,the ________ department should host an exit interview to ensure that anything the organization can learn from the departure is fed back into the company's strategic plan for future growth and development.

A)R & D
B)Marketing
C)Accounting
D)HR

Question 78

The _____________ department of an organization carries the responsibility for the future growth of the organization.

Question 79

What is the number one reason explaining why employees stretch the truth in the workplace?

A)Acceptance by co-workers
B)Profits
C)Investor relations
D)Stakeholder relations

Question 80

A set of _________ governs the accounting profession.

A)Generally Accepted Accounting Principles
B)United States Accounting Principles
C)International Financial Principles
D)Corporate Ethical Principles