Deck 6: Trust, Justice, and Ethics

Question 1

When trust is cognition-based,it means that it depends on feelings toward the authority that go beyond any rational assessment.

Answer 1

False

Question 2

_____ reflects the degree to which the behaviors of an authority are in accordance with generally accepted moral norms.

A)Ethics
B)Justice
C)Competence
D)Whistle-blowing
E)Risk

Answer 2

A

Question 3

Actually making oneself vulnerable to an authority is a risk;trust reflects the willingness to take that risk.

Answer 3

True

Question 4

When trust is rooted in a rational assessment of the authority's trustworthiness,it is:

A)disposition-based trust.
B)affect-based trust.
C)cognition-based trust.
D)power-based trust.
E)feeling-based trust.

Question 5

Research shows that distributive justice tends to be a stronger driver of reactions to authorities than procedural justice.

Question 6

_____ is a dimension of trustworthiness,that is defined as the skills,abilities,and the areas of expertise that enable an authority to be successful in some specific context.

A)Character
B)Benevolence
C)Personality
D)Ability
E)Affect

Question 7

The mentor-protégé relationship provides a good example of _____ at work.

A)benevolence
B)integrity
C)ability
D)competence
E)character

Question 8

Assuming an authority recognizes that a moral issue exists in a situation,the next step is moral intent,which is when the authority accurately identifies the morally "right" course of action.

Question 9

Relativists agree with statements like,"Whether a lie is judged to be moral or immoral depends upon the circumstances surrounding the decision."

Question 10

Trust is moderately correlated with task performance.

Question 11

The three dimensions of trustworthiness are ability,integrity,and benevolence.

Question 12

The willingness to be vulnerable to an authority based on positive expectations about the authority's actions and intentions is called:

A)trust.
B)ethics.
C)moral intent.
D)distributive justice.
E)procedural justice.

Question 13

Which of the following reflects the perceived fairness of an authority's decision making?

A)Ethics
B)Justice
C)Social judgment
D)Corporate social responsibility
E)Moral values

Question 14

The belief that the authority wants to do good for the trustor,apart from any selfish or profit-centered motives refers to which of the following dimensions of trustworthiness?

A)Affect
B)Competence
C)Benevolence
D)Trust propensity
E)Character

Question 15

Over the years,Jason,a district manager at Books-R-Us has developed a reputation that he is a "man of his words." His employees and coworkers know that he can "walk the talk," follow through on his promises,and have honest motives and intentions.These aspects describe which element of trustworthiness?

A)Affect
B)Competence
C)Benevolence
D)Trust propensity
E)Integrity

Question 16

Trust propensity is a product of:

A)social and economic exchange.
B)moral and immoral intents.
C)nature and nurture.
D)distributive and procedural justice.
E)moral intensity and moral judgment.

Question 17

Trust propensity relates to which of the following?

A)Disposition-based trust
B)Affect-based trust
C)Cognition-based trust
D)Power-based trust
E)Feeling-based trust

Question 18

The equity norm is typically judged to be the fairest choice in situations in which the goal is to maximize the productivity of individual employees.

Question 19

Integrity is the belief that the authority wants to do good for the trustor,apart from any selfish or profit-centered motives.

Question 20

Aside from voice and correctability,distributive justice is fostered when authorities adhere to four rules that serve to create equal employment opportunity: consistency,bias perspective,representativeness,and accuracy.

Question 21

The _____ norm is typically judged to be the fairest choice in situations in which the goal is to maximize the productivity of individual employees.

A)equality
B)need
C)social standing
D)seniority
E)equity

Question 22

According to a meta-analysis of 183 studies,_____ was a stronger predictor of satisfaction with supervision,overall job satisfaction,and organizational commitment than _____ justice.

A)procedural;distributive
B)distributive;procedural
C)informational;distributive
D)interpersonal;distributive
E)informational;procedural

Question 23

_____ justice reflects the perceived fairness of decision-making outcomes.

A)Procedural
B)Interpersonal
C)Informational
D)Distributive
E)Dissonance

Question 24

Managers at XYZ Information,Inc. ,always give employees a chance to express their opinions and views during the decision-making process.These managers are adhering to which of the rules of fair process?

A)Suppression
B)Correctability
C)Accuracy
D)Propriety
E)Voice

Question 25

_____ justice reflects the perceived fairness of the communications provided to employees from the authorities.

A)Interpersonal
B)Informational
C)Procedural
D)Distributive
E)Dissonance

Question 26

The _____ norm is typically used in student project groups,in which all group members receive exactly the same grade on a project,regardless of their individual productivity levels.

A)interactional
B)systemic
C)equality
D)equity
E)need

Question 27

Interpersonal justice is fostered when authorities adhere to two particular rules:

A)voice and correctability.
B)justification and truthfulness.
C)equity and equality.
D)consistency and accuracy.
E)respect and propriety.

Question 28

Which of the following is an informational justice rule?

A)Truthfulness
B)Consistency
C)Equity
D)Correctability
E)Propriety

Question 29

Informational justice is fostered when authorities adhere to two particular rules:

A)voice and correctability.
B)justification and truthfulness.
C)equity and equality.
D)consistency and accuracy.
E)respect and propriety.

Question 30

Which of the following is an interpersonal justice rule?

A)Truthfulness
B)Consistency
C)Equity
D)Correctability
E)Propriety

Question 31

_____ justice reflects the perceived fairness of the treatment received by employees from authorities.

A)Procedural
B)Interpersonal
C)Informational
D)Distributive
E)Dissonance

Question 32

In cases in which the welfare of a particular employee is the critical concern,a _____ norm may be judged more fair.

A)interactional
B)equality
C)systemic
D)need
E)equity

Question 33

When employees evaluate outcomes such as pay,rewards,and promotions to determine whether they are allocated using proper norms,they are gauging which of the following?

A)Informational justice
B)Procedural justice
C)Distributive justice
D)Interpersonal justice
E)Dissonance justice

Question 34

_____ justice reflects the perceived fairness of decision-making processes.

A)Procedural
B)Interpersonal
C)Informational
D)Distributive
E)Dissonance

Question 35

According to the research conducted by the World Values Study Group,which of the following countries had the highest trust propensity?

A)Brazil
B)Sweden
C)France
D)Spain
E)Argentina

Question 36

ABC International values team-based work and wants to allocate decision-making outcomes using a norm that fits their team-based culture.Which of the following norms would be appropriate for ABC?

A)Equity
B)Equality
C)Social standing
D)Seniority
E)Need

Question 37

Brandon,a first-line supervisor at Garden Toys Manufacturing regularly dishes out verbal abuse to employees,berates,humiliates,and embarrasses them in public.Which of the following is said to be occurring here?

A)Distributive injustice
B)Informational injustice
C)Procedural injustice
D)Interpersonal injustice
E)Dissonance injustice

Question 38

Which of the following is a distributive justice rule?

A)Justification
B)Correctability
C)Equity
D)Respect
E)Voice

Question 39

In most business situations,the proper norm for allocating the decision-making outcomes is:

A)equity.
B)equality.
C)information.
D)building harmony.
E)contributing socially.

Question 40

The _____ rule mandates that authorities explain decision-making procedures and outcomes in a comprehensive and reasonable manner.

A)justification
B)truthfulness
C)consistency
D)equity
E)respect

Question 41

_____ occurs when employees expose illegal actions by their employer.

A)Affect-based trust
B)Whistle-blowing
C)Procedural justice
D)Distributive justice
E)Economic exchange

Question 42

The principles utilized by the individuals at the postconventional level of the cognitive moral development are called:

A)distributive justice.
B)affect-based trust.
C)moral intensity.
D)temporal immediacy.
E)ethical ideologies.

Question 43

_____ reflects an authority's degree of commitment to the moral course of action.

A)Moral intent
B)Moral awareness
C)Moral judgment
D)Trust propensity
E)Distributive justice

Question 44

Trustworthy,honest,principled,and dependable are the character traits most important to people who prescribe to which of these ideologies?

A)Utilitarianism
B)Formalism
C)Relativism
D)Conventionalism
E)Consequentialism

Question 45

When the authority accurately identifies the morally "right" course of action,it refers to:

A)ethical behavior.
B)moral judgment.
C)moral intent.
D)trust propensity.
E)moral awareness.

Question 46

Which of the following captures the degree to which a moral issue has ethical urgency?

A)Trust propensity
B)Distributive justice
C)Ethical sensitivity
D)Moral intensity
E)Relativism

Question 47

According to research,most children are at the _____ level of cognitive moral development,so their actions are motivated by:

A)preconventional;the avoidance of punishment.
B)preconventional;earning the approval of others.
C)conventional;protection of individual rights.
D)preconventional;protection of individual rights.
E)conventional;avoidance of punishment.

Question 48

_____ is the degree to which a person sees himself or herself as a "moral person."

A)Moral judgment
B)Moral identity
C)Trust propensity
D)Trustworthiness
E)Relativism

Question 49

Which theory argues that as people age and mature,they move through several stages of moral development-each more mature and sophisticated than the prior one?

A)Piaget's theory of morality
B)Bowlby's development of attachment theory
C)Erikson's theory of personality
D)Vygotsky's cognitive theory
E)Kohlberg's Cognitive moral development theory

Question 50

Define trust.Briefly explain the relationship between trust,justice,and ethics.

Question 51

What is trustworthiness? Explain how employees can gauge the "track record" of their supervisors.

Question 52

According to the text,trust has no effect on:

A)job performance.
B)affective commitment.
C)normative commitment.
D)continuance commitment.
E)task performance.

Question 53

Define interpersonal justice.Explain the two rules that foster interpersonal justice.

Question 54

Conchita has always argued that whether a lie is judged to be moral or immoral depends upon the circumstances surrounding the lie.Which of the following ideologies best describes Conchita's beliefs?

A)Universalism
B)Formalism
C)Idealism
D)Relativism
E)Objectivism

Question 55

"How much time will pass between the act and the onset of its consequences?" reflects which of the following facets of moral intensity?

A)Probability of effect
B)Social consensus
C)Temporal immediacy
D)Proximity
E)Magnitude of consequences

Question 56

"Ethical action is defined as those that achieve the most valuable ends" describes which of the following ideologies?

A)Idealism
B)Conventionalism
C)Utilitarianism
D)Objectivism
E)Formalism

Question 57

"The existence of potential harm to others is always wrong,irrespective of the benefits to be gained" describes which of the following ideologies?

A)Utilitarianism
B)Relativism
C)Idealism
D)Conventionalism
E)Realism

Question 58

Resourceful,productive,effective,and winner are the character traits most important to people who prescribe to which of the following ideologies?

A)Utilitarianism
B)Formalism
C)Idealism
D)Conventionalism
E)Objectivism

Question 59

What are the four rules under procedural justice that serve to create equal employment opportunity? Explain.