Deck 12: Organizational Culture

Question 1

_____ reflect(s)the jargon,slang,and slogans used within the walls of an organization.

A)Rituals
B)Beliefs
C)Values
D)Language
E)Symbols

Answer 1

D

Question 2

A positive service culture has been shown to reduce accidents and increase safety-based citizenship behaviors.

Answer 2

False

Question 3

Which of the following consists of anecdotes,accounts,legends,and myths that are passed down from cohort to cohort within an organization?

A)Rituals
B)Stories
C)Values
D)Language
E)Symbols

Answer 3

B

Question 4

Nike's "swoosh" is an example of its:

A)language.
B)belief.
C)value.
D)ritual.
E)symbol.

Question 5

An organization's corporate logo is an example of its:

A)symbol.
B)belief.
C)value.
D)ritual.
E)language.

Question 6

_____ are the manifestations of an organizational culture that everyone can see or talk about.

A)Basic underlying assumptions
B)Observable artifacts
C)Espoused values
D)Safety culture
E)Hidden artifacts

Question 7

All of the following are major types of artifacts EXCEPT:

A)symbols.
B)physical structures.
C)values.
D)rituals.
E)language.

Question 8

Espoused values can range from published documents,such as a company's vision or mission statements,to verbal statements made to employees by executives and managers.

Question 9

Symbols,rituals,and espoused values are three major types of artifacts.

Question 10

Research shows that person-organization fit has a weak positive effect on commitment.

Question 11

Organizations that have cultures in which employees think alike but are not friendly to one another can be considered communal cultures.

Question 12

The shared social knowledge within an organization regarding the rules,norms,and values that shape the attitudes and behaviors of its employees refers to organizational:

A)structure.
B)chart.
C)strength.
D)culture.
E)rituals.

Question 13

Which of the following supply the primary means of transmitting an organization's culture to its workforce?

A)Underlying assumptions
B)Artifacts
C)Espoused values
D)Competitive response
E)Safety culture

Question 14

Organizational culture shapes and reinforces certain employee attitudes and behaviors by creating a system of control over employees.

Question 15

The ASA framework holds that potential employees will be attracted to organizations whose cultures match their own personality.

Question 16

At Modern Tech,managers start every week with a two-hour meeting focusing on goals for that week and open communication between team members in their department and ways to achieve the goals.This routine describes which of the following?

A)A ritual
B)A story
C)Its value
D)Its language
E)A symbol

Question 17

Merging two companies with two distinct cultures is a surefire way to change the culture in an organization.

Question 18

The daily or weekly planned routines that occur in an organization are called:

A)rituals.
B)stories.
C)values.
D)language.
E)symbols.

Question 19

Organizational culture,by definition,is quite fragile and very easy to change.

Question 20

Ceremonies are the daily planned routines that occur in an organization.

Question 21

_____ is the degree to which group members think and act alike,and _____ represents how friendly employees are to one another.

A)Espoused values;basic underlying assumptions
B)Solidarity;sociability
C)Basic underlying assumptions;observable artifacts
D)Sociability;solidarity
E)Observable artifacts;espoused values

Question 22

Organizations that have successfully created a _____ culture have been shown to change employee attitudes and behaviors toward customers.

A)service
B)mercenary
C)safety
D)fragmented
E)creativity

Question 23

Which of the following is NOT a disadvantage of a strong culture?

A)Makes merging with another organization more difficult.
B)Allows employees to identify themselves in the organization.
C)Can be "too much of a good thing" if it creates extreme behaviors.
D)Makes adapting to the environment more difficult.
E)Attracts and retains similar kinds of employees.

Question 24

Which of the following exists when employees definitely agree about the way things are supposed to happen within the organization and when their subsequent behaviors are consistent with those expectations?

A)Mentoring
B)Culture strength
C)ASA framework
D)Realistic job previews
E)Reality shock

Question 25

Organizations that have cultures in which employees think alike but are not friendly to one another can be considered _____ cultures.

A)communal
B)mercenary
C)networked
D)fragmented
E)collective

Question 26

Which of the following represents an advantage of a strong culture?

A)Makes merging with another organization more difficult.
B)Makes adapting to the environment more difficult.
C)Can be "too much of a good thing" if it creates extreme behaviors.
D)Allows employees to identify themselves in the organization.
E)Attracts and retains similar kinds of employees.

Question 27

_____ are taken-for-granted beliefs and philosophies that are so ingrained that employees simply act on them rather than questioning the validity of their behavior in a given situation.

A)Espoused values
B)Stories
C)Basic underlying assumptions
D)Rituals
E)Observable artifacts

Question 28

Unfortunately,the environment at Global Tech,Inc. ,is very political and all employees generally are always thinking "What's in it for me?" Such a culture can be described as which of the following?

A)Communal
B)Mercenary
C)Networked
D)Fragmented
E)Collective

Question 29

Formal events generally performed in front of an audience of organizational members are called:

A)rituals.
B)stories.
C)ceremonies.
D)language.
E)symbols.

Question 30

ABC International recently published its vision statement.This is an example of:

A)observable artifacts.
B)stories.
C)basic underlying assumptions.
D)rituals.
E)espoused values.

Question 31

Which of the following represent the deepest and least observable part of a culture?

A)Espoused values
B)Stories
C)Basic underlying assumptions
D)Rituals
E)Observable artifacts

Question 32

The published mission statement at Disney is an example of which of the following?

A)Espoused values
B)Stories
C)Basic underlying assumptions
D)Rituals
E)Observable artifacts

Question 33

Which of the following are the beliefs,philosophies,and norms that a company explicitly states?

A)Rituals
B)Stories
C)Ceremonies
D)Espoused values
E)Observable artifacts

Question 34

Which of the following represents a disadvantage of a strong culture?

A)Differentiates the organization from others.
B)Allows employees to identify themselves in the organization.
C)Attracts and retains similar kinds of employees.
D)Creates stability within organization.
E)Facilitates the desired behaviors among employees.

Question 35

At Kimon Corporation,employees are distant and disconnected from one another.Based on this,the organizational culture at Kimon can be described as which of the following?

A)Communal
B)Mercenary
C)Networked
D)Fragmented
E)Collective

Question 36

The values of the marketing department culture at 3-in-1 Disk Manufacturing,Inc. ,do not match with those of the overall organization and it consistently challenges the values of 3-in-1 and signifies the need for change.This marketing department's culture can be described as which of the following?

A)ASA framework
B)Countercultures
C)Safety culture
D)Networked culture
E)Culture strength

Question 37

When Google allows its engineers to spend 20 percent of their working time pursuing projects that they feel passionate about to foster innovation at the organization,it describes which of the following specific cultures?

A)Creativity
B)Service
C)Safety
D)Diversity
E)Communal

Question 38

_____ cultures are those where all employees are friendly to one another,but everyone thinks differently and does his or her own thing.

A)Communal
B)Mercenary
C)Networked
D)Fragmented
E)Disjointed

Question 39

_____ exists when the overall organizational culture is supplemented by another culture governing a more specific set of employees.

A)ASA frameworks
B)Mentoring
C)Subcultures
D)Realistic job previews
E)Reality shocks

Question 40

Organizations with friendly employees who all think alike are _____ cultures.

A)communal
B)mercenary
C)networked
D)fragmented
E)disjointed

Question 41

What are the best ways an organization can utilize to change their culture? Explain.

Question 42

Describe any three specific culture types.Provide an example of each.

Question 43

Which of these involve making sure a potential employee has an accurate picture of what working for an organization is going to be like by providing both the positive and the negative aspects of the job?

A)ASAs
B)Reality shock
C)Espoused values
D)RJPs
E)Countercultures

Question 44

Knowledge of the acronyms,slang,and jargon that are unique to the organization is represented in which of the following dimensions addressed in the socialization effort?

A)Language
B)Performance proficiency
C)Goals and values
D)Politics
E)History

Question 45

Successful and satisfying relationships with organizational members are represented in which of the following dimensions addressed in the socialization effort?

A)Language
B)Performance proficiency
C)People
D)History
E)Politics

Question 46

Knowledge of the roles required and the tasks involved in the job is represented in which of the following dimensions addressed in the socialization effort?

A)Language
B)Performance proficiency
C)Goals and values
D)Politics
E)History

Question 47

A process by which a junior level employee develops a deep and long-lasting relationship with a more senior level employee within the organization refers to:

A)mentoring.
B)acculturation.
C)ASA framework.
D)socialization.
E)ingratiation.

Question 48

_____ is the degree to which an individual's personality and values match the culture of an organization.

A)ASA framework
B)Person-organization fit
C)Socialization
D)Mentoring
E)Coaching

Question 49

A person-organization fit has a _____ effect on commitment.

A)strong positive
B)strong negative
C)moderate positive
D)moderate negative
E)weak positive

Question 50

Identify and briefly explain the dimensions addressed in most socialization efforts.

Question 51

_____ is the primary process by which employees learn the knowledge that enables them to understand and adapt to the organization's culture.

A)Mentoring
B)Countercultures
C)ASA framework
D)Socialization
E)Coaching

Question 52

Information regarding formal and informal work relationships and power structures within the organization are represented in which of the following dimensions addressed in the socialization effort?

A)Language
B)Performance proficiency
C)People
D)History
E)Politics

Question 53

Which of the following holds that potential employees will be attracted to organizations whose cultures match their own personality,organizations will weed out the potential misfits,and the remaining misfits will leave because of being unhappy or ineffective?

A)Mentoring
B)Countercultures
C)ASA framework
D)Socialization
E)Acculturation

Question 54

Which of these represents probably the biggest driver of culture?

A)Middle managers
B)Frontline employees
C)Top executives
D)First-line managers
E)Stockholders

Question 55

Identify and describe the six major types of artifacts.

Question 56

Adoption of the spoken and unspoken goals and values of the organization is represented in which of the following dimensions addressed in the socialization effort?

A)Language
B)Performance proficiency
C)People
D)History
E)Goals and values

Question 57

According to text,which of the following can conspire to help keep cultures strong when an organization begins to recruit and hire new employees?

A)ASA framework and socialization
B)Subcultures and countercultures
C)Safety culture and networked cultures
D)Stories and symbols
E)Espoused values and basic underlying assumptions

Question 58

Information regarding the organization's traditions,customs,myths,and rituals are represented in which of the following dimensions addressed in the socialization effort?

A)Language
B)Performance proficiency
C)People
D)History
E)Politics

Question 59

What processes can be used to keep the culture strong? Explain.

Question 60

Person-organization fit has a _____ effect on performance.

A)strong positive
B)strong negative
C)moderate positive
D)moderate negative
E)weak positive