Deck 13: Facilitating Team Success

Question 1

The more directive a facilitator is,the more the team members come to expect those types of behaviors from that facilitator as opposed to developing their own facilitative skills.

Answer 1

True

Question 2

Since a facilitator's primary responsibility is to ensure the open and objective discussion of diverse perspectives,facilitators will typically downplay content knowledge for fear of being perceived as nonobjective or vested in a particular outcome.

Answer 2

True

Question 3

The set of activities carried out before,during and after meetings to help a group achieve its own outcomes is known as:

A) decision making.
B) implementation.
C) facilitation.
D) teaming.

Answer 3

C

Question 4

A team's focusing on the deadline and working on completing the draft for the project indicates maintenance-related behavior.

Question 5

Team members' varying beliefs,experiences,education,personalities,and work styles can be responsible for team creativity and innovation.

Question 6

Early in the team's existence,it might be appropriate for a facilitator to be directive or task-oriented.

Question 7

One of the most important characteristics of an effective facilitator is a keen sense of their own strengths,biases and weaknesses.

Question 8

The Eager Beaver kind of problem person,with his/her talkative behavior,generally shuts out the aggressive members of the group.

Question 9

What kind of behavior do Ronnie's team members display,when they mainly focus on contributing to,asking for,summarizing,and clarifying information in the meeting?

A) Process-related
B) Task-related
C) Maintenance-related
D) Dysfunctional

Question 10

Understanding and managing the unpredictable ____,relative to the team's current stage of growth,is an important skill facilitators should possess.

A) groupthink
B) team composition
C) cultural differences
D) group dynamics

Question 11

Bringing together a group of professionals ensures effective functioning of the team.

Question 12

The role of a facilitator is not limited to what happens during the meetings.

Question 13

If negative behaviors are unnoticeable or overlooked by team members,Catherine,as facilitator,should do the same.

Question 14

Even when Scott is being challenged by the team,as a facilitator,he accepts the criticism and thanks them for their comments.This intervention is known as the maintain/regain focus approach.

Question 15

When a conflict arose in the team meeting,Sheryl,as a facilitator attempted to reduce the tension by proposing that the team take a break and then come back and list the best elements of both suggestions.Sheryl's desire to reduce tension was reflective of which behavior?

A) Self-oriented
B) Maintenance-related
C) Task-oriented
D) Dysfunctional

Question 16

The main goal of a facilitator is to make a decision for a group of people who are having difficulty making a decision for themselves.

Question 17

The more effective a person becomes as a facilitator,the fewer words he/she will have to use.

Question 18

One problem facilitators may face is resistance due to a lack of familiarity with or credibility in a part of the organization,despite the fact that such unfamiliarity may underlie valuable objectivity.

Question 19

In order to be an effective facilitator,Devon should dominate the subject and process of the meeting.

Question 20

Which of the following is true regarding a facilitator?

A) Facilitators should confine their activities to what happens during meetings.
B) Facilitators should focus only on the content or what the team is doing.
C) Facilitators should help ensure that more experienced members with their superior knowledge dominate the meetings.
D) A facilitator's responsibilities may vary with respect to a team's expected outcome.

Question 21

A facilitator suggests that the team can try both approaches and asks them to choose the one to try first.This illustrates the facilitative approach of:

A) avoiding process battles.
B) enforcing process agreements.
C) playing dumb.
D) checking for agreement.

Question 22

If Garrison,a team member is monopolizing the conversations while others are nearly silent,the facilitator can opt for using:

A) a time-out.
B) the round robin method.
C) hypothetical questions.
D) a reality check.

Question 23

_____ behavior of members may hinder or even undermine the team's progress.

A) Maintenance-related
B) Dysfunctional
C) Task-related
D) Gatekeeping

Question 24

At the beginning of the meeting,Connie,the facilitator advised the presenter to clearly define the problem before suggesting options.This best illustrates the facilitative strategy of:

A) defining roles.
B) being positive.
C) establishing ground rules.
D) suggesting a process.

Question 25

Which of the following is a maintenance-related behavior of a facilitator?

A) Blocking
B) Withdrawing
C) Diagnosing
D) Self-seeking

Question 26

Which of the following statements highlights the prevention strategy of a facilitator used to suggest a process?

A) "Is it all right with you if I push a little harder to get finished on time?"
B) "It would be better to look at the criteria before trying to evaluate the options."
C) "If we don't agree on the problem,we'll never agree on a solution."
D) "It's up to you to decide if you want to change the agenda."

Question 27

When a team reaches an impasse,a facilitator could use a _____ question in order to help the team come up with new,creative ideas.

A) justifying
B) reality check
C) hypothetical
D) leading

Question 28

During a team meeting,Anne,the facilitator suggests Wilson,the speaker to choose if he wants to entertain questions during his presentation or afterwards.This illustrates which of the following prevention strategies?

A) Establish ground rules
B) Get agreement on process
C) Get agreement on content/outcome
D) Suggest a process

Question 29

_____ behavior of a facilitator checks on group position,saves time,and ensures decision buy-in.

A) Summarizing
B) Consensus testing
C) Clarifying and elaborating
D) Diagnosing

Question 30

Initiating,summarizing,and information seeking are examples of _____ behaviors.

A) task-oriented
B) dysfunctional
C) maintenance-related
D) self-oriented

Question 31

The facilitator requests the team to help him/her understand what's going on.This is a facilitative intervention of:

A) checking for agreement.
B) playing dumb.
C) enforcing process agreements.
D) using justifying questions.

Question 32

Providing _____ is probably one of the more difficult yet important skills to be mastered by a facilitator.

A) constructive feedback
B) contrasting views
C) bad news
D) negotiable terms

Question 33

When Bill,the facilitator of the R&D team,takes the lead at the team meeting by asking the group to begin by clarifying the research issues,Bill is exhibiting the behavior of:

A) gatekeeping.
B) diagnosing.
C) consensus taking.
D) initiating.

Question 34

A facilitator,when asks the team if they thought about using the latest projections,exhibits the use of:

A) leading questions.
B) group memory.
C) body language.
D) a reality check.

Question 35

The gate-keeping role in facilitating balanced team participation would be an example of _____ role of a facilitator.

A) self-oriented
B) task-oriented
C) maintenance
D) dysfunctional

Question 36

In a team meeting,Rachel,as a facilitator sets norms to facilitate the team's self-management.Rachel's behavior is:

A) self-oriented.
B) task-oriented.
C) maintenance-related.
D) dysfunctional.

Question 37

_____ behaviors relate to the process of how the group works together.

A) Maintenance-related
B) Dysfunctional
C) Task-related
D) Content-oriented

Question 38

Facilitators can use ____,when the team has too narrow a focus and they want to gently guide them into another direction.

A) justifying questions
B) leading questions
C) hypothetical questions
D) reality check

Question 39

You are facilitating a meeting.One of the attendees is a silent member.To get her involved in the discussion,it is best to:

A) ask that members take a break,after which the meeting will resume.
B) ignore her and continue with the meeting.
C) talk to her privately and appeal to her for cooperation by sharing her views.
D) ask her opinion and give positive verbal and nonverbal reinforcement.

Question 40

_____ is a general method of intervening used by a facilitator that works well for dealing with problem people and emotional outbreaks of all kinds.

A) Playing dumb
B) Accepting,legitimizing,dealing with or deferring
C) Enforcing process agreements
D) Avoiding process battles

Question 41

"Along with diagnosing the behavior of the group,a skilled facilitator should be able to diagnose the behaviors of individuals and choose appropriate responses when these behaviors are exhibited." What are the types of behaviors and appropriate responses that are typically exhibited by a facilitator in team meetings?

Question 42

What are the key facilitative prevention strategies?

Question 43

What kind of a problem would the team face if one of the team members in that group is an overachiever?

A) Group may be divided into competitive factions.
B) Monopoly by the problem person may rise.
C) Inaccurate information can spread among the group.
D) Group's time may be wasted,or confusion may be created.

Question 44

An appropriate intervention by a facilitator for helping the verbal stumbler who has difficulty expressing his or her opinion is to:

A) ignore his/her view.
B) offer to discuss the point with him/her later.
C) rephrase his/her statements.
D) toss his/her view to the group.

Question 45

If it appears that one member is dominating the discussion or is overly eager,which of the following interventions by a facilitator would best facilitate balanced participation?

A) Use this member for summarizing.
B) Offering to discuss the problem after the meeting or at a future point.
C) Interrupting politely and asking for other team members' opinions.
D) Avoiding speculation by focusing the group on a review of the facts.

Question 46

Jane is a part of a 15-member team and seems to know everyone and everything.She approaches Matt and tells him at length about a problem concerning one of their team members.She seeks his opinion on the matter and even asks him to help out the teammate.What sort of a problem person does Jane appear to be?

A) The silent type
B) The advice seeker type
C) The griper type
D) The fighters type

Question 47

What is facilitation? Why is it important?

Question 48

The following members are present at a meeting you are facilitating;a side-tracker,a silent member and a complainer.What preventions and interventions can you use to reduce the affect of the negative behaviors and improve the effectiveness of the team meeting?

Question 49

Who is a facilitator? What does he typically do?

Question 50

Which of the following problem person inhibits creativity,causing others to feel inadequate?

A) The Drifter
B) The Know-it-All
C) The Overachiever
D) The Griper