Deck 10: Groups, Teams, and Their Leadership

Question 1

According to Terence Brake's guidelines for the leadership of virtual teams,leaders should focus on completing tasks before developing relationships in order to enhance the team's sense of accomplishment.

Answer 1

False

Question 2

Teams operate most effectively under one fixed type of authority over time.

Answer 2

False

Question 3

Design is often the most frequently omitted step in teamwork that occurs in traditional organizations.

Answer 3

True

Question 4

With role ambiguity,the problem is lack of clarity about just what the expectations are.

Question 5

With virtual teams,the ability to communicate electronically ensures that effective teamwork will occur.

Question 6

Ollieism occurs when people in a highly cohesive group become more concerned with striving for unanimity than in objectively appraising different courses of action.

Question 7

Norms can be imported from the organization existing outside the team.

Question 8

An outsider to a group often is able to learn more about norms than an insider.

Question 9

Leaders with a large span of control tend to display more consideration and use more personal approaches when influencing followers.

Question 10

Research suggests that e-mail and video conferencing are the best forms of communication for virtual teams.

Question 11

Using instruments such as the Campbell Interest and Skills Survey to select personnel may help a team's effort level from an individual perspective.

Question 12

Social contact is better satisfied by organizations than by groups.

Question 13

Groups are characterized by mutual interaction and reciprocal influence.

Question 14

Highly cohesive groups are likely to be characterized by low absenteeism and low turnover.

Question 15

Due to the multidimensional distance that exists with virtual teams,less leadership is required than with in-place teams.

Question 16

In the Team Leadership Model (TLM),the four process measures of effectiveness are good leverage points for fixing a problem.

Question 17

Leaders can influence team effectiveness by providing frequent coaching while the team is performing its task.

Question 18

Research indicates that the distance between virtual teams is geographical,organizational,temporal,and cultural.

Question 19

Task-oriented behavior is adequate for accomplishing long-term objectives.

Question 20

Clusters are intact,self-managed teams that strive to achieve the organization's goals.

Question 21

The clear emergence of a leader and the development of group norms and cohesiveness are the key indicators of the _____ stage of group development.

A) norming
B) performing
C) forming
D) storming

Question 22

Functional,interdependent roles are characteristic of which stage of group development?

A) Forming
B) Storming
C) Norming
D) Performing

Question 23

_____ are the informal rules that groups adopt to regulate and regularize group members' behaviors.

A) Values
B) Norms
C) Ethics
D) Outputs

Question 24

A manager makes the following statement to a subordinate,"I need this report back in five minutes,and it had better be perfect." Which term best describes this type of role conflict?

A) Interrole conflict
B) Intrasender role conflict
C) Person-role conflict
D) Intersender role conflict

Question 25

Which term refers to interactions among team members,such as how they communicate with each other?

A) Punctuated equilibrium
B) Organizational shells
C) Group polarization
D) Group dynamics

Question 26

The phenomenon of reduced effort by people when they are not individually accountable for their work is referred to as:

A) process loss.
B) social loafing.
C) group polarization.
D) group storming.

Question 27

What is the LEAST likely way that a leader could improve team effectiveness?

A) Putting subtle pressure on dissenting members of the team to ensure concept cohesiveness
B) Designing input-stage variables at the individual,organizational,and team design levels
C) Ensuring that the team has a clear sense of purpose and performance expectations
D) Providing coaching while the team is performing its task

Question 28

Which of the following is a possible solution for groupthink?

A) Increasing group cohesiveness and engaging in more overbounding techniques.
B) Isolating the group from outside sources which might bias decision making.
C) Establishing an independent subgroup to make recommendations.
D) Using mindguards to screen negative input from the group.

Question 29

The sum of forces that attract members to a group,provide resistance to leaving it,and motivate them to be active in it is called:

A) group polarization.
B) social facilitation.
C) group cohesion.
D) punctuated equilibrium.

Question 30

The inefficiencies created by more and more people working together is called:

A) groupthink.
B) social loafing.
C) process losses.
D) deindividuation.

Question 31

Which question is most relevant to the task variable of team design?

A) Are there too few or too many team members?
B) Does the team have a meaningful piece of work?
C) Has the team leader established a flexible climate?
D) Does the team have an appropriate amount of diversity?

Question 32

The _____ stage of development of groups is characterized by polite conversation,the gathering of superficial information about fellow members,and low trust.

A) norming
B) storming
C) forming
D) performing

Question 33

What type of conflict most likely occurs when a store manager encourages a salesperson to mislead customers about the quality of the store's products if deception is inconsistent with the salesperson's values and beliefs?

A) Interrole conflict
B) Intrasender role conflict
C) Intersender role conflict
D) Person-role conflict

Question 34

At the organizational level,the Team Leadership Model (TLM)suggests that leaders examine the _____ that may be impacting the team.

A) motivations
B) creative skills
C) reward systems
D) interpersonal behaviors

Question 35

Receiving conflicting information from two or more people about their expectations for your work behavior reflects:

A) intersender role conflict.
B) intrasender role conflict.
C) interrole conflict.
D) person-role conflict.

Question 36

Molly,a member of a product development team,is most likely experiencing _____ if she wonders,"Just what am I supposed to be doing?"

A) role ambiguity
B) role conflict
C) role overload
D) role insufficiency

Question 37

For a team to do well,the individuals composing the team must sometimes not maximize their individual effort.This is referred to as:

A) subsystem nonoptimization.
B) limited span of control.
C) organizational process loss.
D) intersender role conflict.

Question 38

_____ refers to any time people increase their level of work due to the presence of others.

A) Social facilitation
B) Additive tasking
C) Social loafing
D) Overbounding

Question 39

Which term refers to the set of expected behaviors associated with a particular job or position?

A) Group role
B) Groupthink
C) Social facilitation
D) Punctuated equilibrium

Question 40

In comparing teams and group members,which statement is most likely true?

A) Team members can readily identify who is and who is not on the team;identifying members of a group may be more difficult.
B) Group members have common goals;teams may not have the same degree of consensus about goals.
C) Group members often have more differentiated and specialized roles than team members.
D) Task interdependence typically is greater with groups than with teams.

Question 41

What guidelines are recommended for effectively leading virtual teams?

Question 42

What is role conflict? Describe at least three types of role conflict.

Question 43

What factors lead to groupthink? Describe at least three symptoms of groupthink.

Question 44

Describe four of the six factors which distinguish successful teams.

Question 45

Describe the four stages of group development as identified by Tuckman.

Question 46

Using the Team Leadership Model (TLM),a leader can implement three functions to foster team leadership.Describe the three functions.

Question 47

What is a group? How does a group different from the organization as a whole?

Question 48

How does the size of a group affect leaders and followers? What are the potential costs of increasing group size?

Question 49

What are group norms? What are the functions of group norms? According to Hackman,what are two core norms that can enhance performance?

Question 50

Describe two benefits and two drawbacks of greater group cohesion.