Deck 4: Workplace Emotions, Attitudes, and Stress

Question 1

Organizational commitment is

A)the extent of positive and negative employee commitment
B)the attitude of the employee
C)the values and attitude of the employees
D)the extent to which an employee identifies with an organization and its goals
E)the extent to which an employee does not identify with an organization

Answer 1

D

Question 2

An attitude is

A)one's beliefs
B)a preferred way of behaving
C)the similarity between personal values and organizational values
D)a learned predisposition to respond to a given object
E)avoiding conflict

Answer 2

D

Question 3

According to Schwartz, excitement, novelty, and challenge in life is the definition and underlying motive of which value?

A)achievement
B)stimulation
C)tradition
D)security
E)power

Answer 3

B

Question 4

Providing the means for employees to practise their faith is

A)not a good practice
B)win for the employees but a loss of time for the employer
C)a win for both the organization and the employee
D)not stipulated in the Human Rights Act for Canada
E)an individual/organization value conflict

Question 5

Ali has a positive attitude towards work.He is more likely to:

A)work to the requirements listed in his job description
B)do less than what is required at his job
C)work longer hours if required and work harder
D)work the same number of hours as his colleagues
E)help his colleagues in their jobs

Question 6

The proposed relationships among Schwartz's 10 values are illustrated in a circular pattern in Figure 4.1.Which of the following values are positively related?

A)power and achievement
B)power and universalism
C)benevolence and hedonism
D)universalism and achievement
E)security and universalism

Question 7

The three components of attitude are:

A)cognitive dissonance component, affective component, behavioural component
B)subjective component, affective component, value component
C)cognitive component, affective component, behavioural component
D)cognitive component, affective component, subject component
E)terminal component, instrumental component, value component

Question 8

Evelyn launched a business venture even though her spouse wanted to be the sole breadwinner.This is an example of

A)value similarity
B)value attainment
C)work/family consensus
D)a positive value congruence
E)lack of family value similarity

Question 9

Marcia feels she has an obligation to her employer and to continue employment at the organization.This is referred to as:

A)continuance commitment
B)affective commitment
C)normative commitment
D)organizational commitment
E)psychological contract

Question 10

Enduring beliefs that give our lives meaning are known as:

A)value system
B)personal values
C)terminal values
D)instrumental values
E)attitude

Question 11

Monique does not lie or cheat and values honesty at all times.She is demonstrating

A)power
B)stimulation
C)benevolence
D)hedonism
E)security

Question 12

Practical insights about work/family conflict include:

A)the balancing of work/family issue
B)the maintenance of gender stereotypes patience
C)to assign a mentor
D)rigid work hours to help with family schedules.

Question 13

Practical insights about work/family conflict include:

A)flexibility in work hours
B)a supportive family philosophy by the employer
C)self-employment can be positive or negative
D)the necessity to manage work/family conflict
E)all of the responses are practical insights about work/family conflict

Question 14

What term refers to the employees' attachment to and involvement with the organization?

A)affective commitment
B)continuance commitment
C)normative commitment
D)organizational commitment
E)psychological contract

Question 15

Which of the following values do NOT guide behaviour according to Schwartz?

A)power
B)hedonism
C)benevolence
D)wisdom
E)conformity

Question 16

Value conflict can lead to higher employee turnover throughout the organization.Which of the following statements about value conflict is true?

A)Intrapersonal value conflict is a conflict between the person and the organization.
B)Interpersonal value conflict is a conflict from inside the person.
C)Individual-organization value conflict is conflict between people.
D)Three types of value conflict related to an individual's attitude and overall job satisfaction can directly impact performance.
E)Interpersonal value conflicts are conflicts between the organization and the person.

Question 17

Value similarity refers to

A)the degree of consensus among family members about family values
B)the amount of agreement between employer and employee
C)value congruence
D)the actual work/life conflicts
E)the competing values among family members

Question 18

What term refers to the awareness of financial loss associated with leaving the organization?

A)affective commitment
B)continuance commitment
C)normative commitment
D)organizational commitment
E)psychological contract

Question 19

According to the relationship among Schwartz's values illustrated in Figure 4.1, the values benevolence and hedonism are:

A)positively related
B)strongly related
C)complimentary to each other
D)in opposing directions and are strongly unrelated
E)in opposing directions and are strongly related

Question 20

Anthony refused to go on a business trip as his child was having surgery.This is an example of

A)value attainment
B)work/family consensus
C)positive value congruence
D)a lack of value congruence
E)value similarity

Question 21

"I work with a person named Pat who I believe to be a bossy person," is an example of the behavioural component of attitude.

Question 22

Intrapersonal value conflict occurs within the person.

Question 23

Amna knows the terms and conditions of her employment.She perceives the organization to be fair.Her perceptions are a

A)affective commitment
B)continuance commitment
C)normative commitment
D)organizational commitment
E)psychological contract

Question 24

Brad has a high level of job involvement.

A)He has a passion and enthusiasm for his job
B)He goes to work even when he is not feeling well
C)He feels he makes a difference to the organization
D)He scored high on a job involvement test during his interview
E)All of the responses are indicators of a high level of job involvement

Question 25

Need fulfillment, discrepancy, value attainment, equity, and disposition relate to:

A)organizational commitment
B)job satisfaction
C)attitudes
D)values
E)psychological contract

Question 26

A person's values will never change.

Question 27

A work mentor helps to reduce levels of work-family conflict.

Question 28

An intention to engage in a behaviour is a good predictor that the behaviour will not occur.

Question 29

Person-culture fit reflects the similarity between an individual's personal values and the cultural value system of an organization.

Question 30

"I don't like working with bossy people because they make me feel inferior," is an example of an affective component of attitudes.

Question 31

According to the Values Model of Work/Family Conflict, work values seem to achieve value similarity.

Question 32

Which variable does not have a positive correlation with job satisfaction?

A)turnover
B)motivation
C)job involvement
D)organizational citizenship
E)organizational commitment

Question 33

There is a negative relationship between job involvement and performance.

Question 34

Uncomfortable situations in the office, experienced by people when their attitudes or beliefs are incompatible with what is occurring are referred to as cognitive stability.

Question 35

Research indicates that job attitudes generally remain stable, meaning that positive job attitudes remain positive while negative job attitudes remain negative.

Question 36

Amy trains new people at work.She is punctual and makes suggestions to improve the department and organization.She is always ready to help others.She is demonstrating

A)motivation
B)job involvement
C)organizational citizenship behaviour
D)withdrawal cognitions
E)organizational commitment

Question 37

The enduring organization of one's beliefs about preferred ways of behaving and desired end-states is called a value system.

Question 38

Individuals are more likely to be committed to an organization if they feel the organization cares about them.

Question 39

Organizational commitment is composed of three separate but related components: (1) affective commitment, (2) continuance commitment, (3) normalizing commitment

Question 40

A recent study found a positive relationship between job involvement and performance.Knowing this relationship, managers should

A)increase rewards
B)decrease punishment
C)decrease employee's job involvement
D)increase employee's job involvement
E)provide an intrinsically motivating work environment

Question 41

Receiving good pay and promotional opportunities could be an example of a met expectation for job satisfaction.

Question 42

Stress is positively related to absenteeism, turnover, coronary heart disease, and viral infections.

Question 43

Most people quit their job impulsively.

Question 44

Why is the concept of job satisfaction and organizational commitment important to organizations?

Question 45

What is the relationship between values and attitudes and job satisfaction?

Question 46

There is no relationship between job involvement and job satisfaction.

Question 47

Managers can increase productivity by enhancing employee' organizational commitment.

Question 48

Differentiate among affective commitment, continuance commitment and normative commitment.

Question 49

There is a positive relationship between motivation and job satisfaction.