Deck 13: Organizational Culture

Question 1

The three sequential stages of Lewin's model are

A)change, unfreeze, and refreeze
B)unfreeze, modify and adapt, and refreeze
C)unfreezing, changing, and refreezing
D)stop, change, and restart
E)forming, storming, and norming

Answer 1

C

Question 2

___________________ make/s or break/s the change efforts.

A)Finances
B)Operations
C)The corporate vision
D)People
E)External forces

Answer 2

D

Question 3

According to Kotter, "create and implement a communication strategy" is step _______ in leading organizational change.

A)1
B)4
C)5
D)6
E)7

Answer 3

B

Question 4

Strategic plans are based on the result of

A)analysis
B)brainstorming
C)a SWOT
D)employee input
E)internal and external forces

Question 5

John Kotter believes that organizational change fails typically due to

A)fear
B)senior management
C)lack of vision
D)lack of preparation
E)the inability to adapt

Question 6

A pluralistic society such as Canada, has a high degree of

A)social welfare
B)multiculturalism
C)immigrants
D)unemployment
E)financial aid

Question 7

External forces for change are all of the following EXCEPT

A)demographic characteristics
B)technological advancements
C)managerial behaviour/decisions
D)social and political pressures
E)customer and market changes

Question 8

A model/s that does NOT relate to change is

A)Lewin's change model
B)all of the models relate to change
C)Kotter's eight steps
D)Fiedler's contingency model and Path-Goal Theory
E)a systems model of change and Lewin's change model

Question 9

During times of change, employee satisfaction is higher when

A)top management was highly committed to the change effort
B)pay increased with successful change
C)jobs were guaranteed during the change process and afterward
D)employees were informed of the change
E)change does not occur

Question 10

A statement that summarizes the essence, or reason why, an organization exists is the

A)mission statement
B)vision statement
C)corporation statement
D)internal statement
E)human resources statement

Question 11

The term used to describe what an organization wants to become is the ______________.

A)mission
B)goal
C)rules
D)vision
E)norms

Question 12

The types of change are

A)creative, adaptive, and innovative
B)innovative, radically innovative, and adaptive
C)supportive, participative, and achievement
D)job, employee, and leader
E)transactional, transformational, and charismatic

Question 13

The systems model of change consists of

A)unfreeze, change, and refreeze
B)anticipatory socialization, encounter, and change and acquisition
C)lower-level needs, middle-level needs, and high-level needs
D)inputs, strategic plans, target elements of change, and outputs
E)employees, leaders, and the organization

Question 14

Kotter's model of change is a prescribed sequence of ______ steps.

A)4
B)6
C)7
D)8
E)9

Question 15

The following terms: low job satisfaction, low productivity, or high turnover are an example of _______ forces.

A)internal
B)external
C)multidimensional
D)organizational
E)satisficing

Question 16

Changes that are not particularly threatening to employees because they are familiar are

A)innovative
B)radically innovative
C)adaptive
D)stable
E)familiar

Question 17

A set of techniques or interventions used to implement planned organizational change is

A)organizational modification
B)organization development
C)target elements of change
D)strategic plans
E)change targets

Question 18

Some of the reasons employees resist change are

A)fear of unknown
B)fear of failure
C)peer pressure
D)past success
E)all of the responses are correct

Question 19

All of the following are OD interventions EXCEPT

A)survey feedback
B)process consultation
C)unfreezing
D)team building
E)techno-structural activities

Question 20

Radically innovative changes are typically

A)complex
B)unfamiliar
C)costly
D)uncertain
E)all responses are correct

Question 21

A method used in change situations where there is a lack of information or analysis requires

A)participation and involvement
B)facilitation and support
C)education and communication
D)manipulation and co-optation
E)negotiation and agreement

Question 22

Behavioural, physical, or psychological response to stressors is

A)stress
B)eustress
C)a lack of resilience to change
D)a lack of commitment to change
E)problematic response

Question 23

A reassessment of a stressor in terms of what might and can be done to reduce stress is the

A)primary appraisal
B)secondary appraisal
C)stress appraisal
D)moderator appraisal
E)control appraisal

Question 24

A Type A behaviour exhibits the following characteristics EXCEPT

A)multi-tasking
B)patience
C)tendency to walk, move, and eat rapidly
D)tendency to interrupt others
E)inability to relax

Question 25

A role of a moderator in the Model of Occupational Stress is to

A)reduce stress
B)increase stress
C)identify the relationship between two variables
D)moderate stress
E)eliminate stress

Question 26

Target elements of change in the Systems Model of Change are organizational arrangements, strategic plans, people, methods, and social factors.

Question 27

What is the name of a program that helps employees to resolve personal problems that affect their productivity?

A)holistic wellness program
B)employee assistance program
C)stress reduction program
D)problem resolution program
E)productivity program

Question 28

Changing customer preferences is an example of social and political pressures related to external forces to change.

Question 29

Lack of resources brings into question whether goals can be achieved thus necessitating change.

Question 30

The results of a change should be consistent with the organization's strategic plan.

Question 31

Important moderators of occupational stress are

A)social support
B)social support and hardiness
C)social support, hardiness, and Type A behaviour
D)family and hardiness
E)family, mentors, and understanding

Question 32

According to Kotter, establishing a sense of urgency for change is not necessary.

Question 33

A method used in change situations when people are resisting because of adjustment problems is

A)participation and involvement
B)facilitation and support
C)education and communication
D)manipulation and co-optation
E)negotiation and agreement

Question 34

Step 2 in Lewin's change model is changing.

Question 35

Human resources problems are examples of internal forces for change.

Question 36

A mind-set that binds an individual to a course of action deemed necessary for the successful implementation of a change initiative is called

A)resilience to change
B)commitment to change
C)effective change
D)successful change
E)organizational change

Question 37

__________________ strategies are behaviours to cope with a situation.

A)Coping
B)Control
C)Secondary
D)Primary
E)Escape

Question 38

Dominic started an employee fitness program to reduce stress and find balance.Research indicates he should be feeling

A)less motivated about work
B)insecure about his job
C)negative about his peers who are not exercising
D)positive about his job performance and job satisfaction
E)positive about future financial rewards

Question 39

Self-responsibility, nutritional awareness, and stress reduction and relaxation are a dimension of

A)EAP
B)detox approach
C)employee spirit approach
D)holistic wellness approach
E)personal approach

Question 40

Potential individual stressors are all of the following EXCEPT

A)job demands
B)culture
C)role conflict
D)role ambiguity
E)job security

Question 41

Provide 5 of the 11 leading reasons for resistance to change.For each reason, provide an example based on an organizational scenario.

Question 42

Positive self-concept and tolerance for risk were negatively related to coping which change.

Question 43

Organizational development applies to change models such as Kotter or Lewin.

Question 44

It is likely that Max and Zavier would perceive stressors and stress the same way.

Question 45

What are the three coping strategies during times of change.Give an example of each.

Question 46

High levels of self-efficacy were negatively associated with resistance to change.

Question 47

Hardiness is a collection of characteristics that neutralize occupational stress.

Question 48

Organizational development consultants approach the organization as 'well' and then diagnose its 'ills' and 'prescribe' interventions, similar to a medical doctor.

Question 49

People use a combination of a control strategy, escape strategy, and symptom management strategy to cope with stress.

Question 50

Organizational development is process oriented.

Question 51

People resist change to protect themselves and their co-workers.

Question 52

A control strategy to cope with stress involves attempts to avoid or escape the change situation.

Question 53

Describe Lewin's Change model, providing an example of a change working through the steps.

Question 54

Resistance to change may be due to past success.

Question 55

Examples of social support as a moderator to occupational stress are participative management programs and company-sponsored activities.