Deck 4: Job Satisfaction

Question 1

Growth need strength captures whether employees have strong needs for personal accomplishment or developing themselves beyond where they currently are.

Answer 1

True

Question 2

Moods can be characterized in two ways: occupancy and engagement.

Answer 2

False

Question 3

Identity,as a core job characteristic,captures the belief that the job really matters.

Answer 3

False

Question 4

Moderate to strong correlation between the five core job characteristics and job satisfaction indicates all employees want more variety,more autonomous and significant jobs.

Question 5

Values are those things that people consciously or subconsciously want to seek or attain.

Question 6

Enrichment efforts can heighten work accuracy and customer satisfaction,though training and labor costs tend to rise as a result of such changes.

Question 7

For an individual with high growth need strength,there is a strong positive correlation between satisfaction with the work itself and levels of the five core job characteristics.

Question 8

Job characteristics theory argues that variety,identity,significance,autonomy,and feedback result in high levels of the three psychological states (meaningfulness of work,responsibility for outcomes,and knowledge of results),making work tasks more satisfying.

Question 9

Supervision satisfaction reflects employees' feelings about their co-workers and the work itself.

Question 10

Research shows that employees with low job satisfaction experience strong positive feelings when they think about their duties or take part in their task activities.

Question 11

Meaningfulness of work captures the degree to which employees feel that they are key drivers of the quality of the unit's work.

Question 12

A challenging assignment given to a knowledgeable person would trigger intense positive moods.

Question 13

When employees are very talented and feel a strong need for growth,the core job characteristics do not have any effect.

Question 14

Feedback given by the job is more effective than formal appraisals from their boss.

Question 15

States of feeling that are intense,last for a few hours,and are clearly directed at (and caused by)someone or some circumstance are termed moods.

Question 16

Some employees do not want frequent promotions because promotions bring more responsibility and increased work hours.

Question 17

Value-percept theory suggests that people evaluate job satisfaction according to specific "facets" of the job.

Question 18

Variety is the degree to which the job provides freedom,independence,and discretion to the individual performing the work.

Question 19

What employees actually do is captured by satisfaction with the work itself.

Question 20

Satisfaction with the work itself is the single strongest driver of overall job satisfaction.

Question 21

Surveys that never lead to any kind of on-the-job change eventually may be viewed as a waste of time.

Question 22

Passive recreation like watching TV would trigger flow states.

Question 23

According to the affective events theory,positive emotions may trigger spontaneous instances of counterproductive behavior.

Question 24

Having prestige,power over others,and fame are examples of the work value category termed as _____.

A)altruism
B)pay
C)status
D)promotion
E)supervision

Question 25

According to the affective events theory,affective reactions are reactions that can influence work attitudes and behaviors.

Question 26

Mike is a child psychologist who is passionate about helping children through difficult situations.He also volunteers at a free clinic during the weekend.Which of the following work value categories would be important for him?

A)Status
B)Environment
C)Pay
D)Altruism
E)Supervision

Question 27

Alice,a cartoonist,has been an achiever throughout her career.She enjoys the intellectual stimulation and independence she has at work.She feels her work allows her to use her creativity and artistic skills to its full potential.Which of the following work value categories is important to Alice?

A)Status
B)Work itself
C)Coworkers
D)Altruism
E)Supervision

Question 28

_____ is a positive emotional state resulting from the appraisal of one's job or job experiences.

A)Job development
B)Organizational endurance
C)Organizational performance
D)Job satisfaction
E)Organizational growth

Question 29

Research shows that job satisfaction is one of the strongest predictors of life satisfaction.

Question 30

Which of the following is a specific value related to the work itself?

A)High salary
B)Good supervisory relations
C)Intellectual stimulation
D)Enjoyable coworkers
E)Power over others

Question 31

Increases in salary or income have a stronger impact on life satisfaction than do increases in job satisfaction.

Question 32

Workplace surveys suggest that satisfied employees are becoming _____.

A)more uncommon
B)more widespread
C)less expensive
D)less productive
E)more complacent

Question 33

The developers of the Job Descriptive Index (JDI)survey recommend that surveys in the organization should not be anonymous so that managers can identify which employees are not satisfied and address their specific needs.

Question 34

The JDI manual provides national norms for all facets and breaks down those norms according to relevant demographic groups.

Question 35

Values are defined as:

A)those things that people consciously or subconsciously want to seek or attain.
B)pleasurable emotional states resulting from the appraisal of one's job or job experiences.
C)set of shared attitudes,values,goals,and practices that characterizes an institution,organization,or group.
D)a process that elicits,controls,and sustains certain behaviors.
E)the particular combination of emotional,attitudinal,and behavioral response patterns of an individual.

Question 36

Which of the following work value categories involve(s)helping others and working on moral causes?

A)Supervision
B)Coworkers
C)Pay
D)Promotions
E)Altruism

Question 37

Satisfied employees do a better job of fulfilling the duties described in their job descriptions.

Question 38

Which of the following theories argues that job satisfaction depends on whether an employee perceives that his/her job supplies the things that he/she values?

A)Maslow's theory
B)Job characteristics theory
C)Value-percept theory
D)Job withdrawal theory
E)Emotional contagion theory

Question 39

Service jobs are high in emotional labor.

Question 40

Research reveals that job satisfaction is correlated strongly with citizenship behavior.

Question 41

Which of the following reflects employees' feelings about their actual work tasks,including whether those tasks are challenging,interesting,respected,and make use of key skills rather than being dull,repetitive,and uncomfortable?

A)Satisfaction with the work itself
B)Pay satisfaction
C)Promotion satisfaction
D)Supervision satisfaction
E)Coworker satisfaction

Question 42

Tom is a commercial interior designer.He is responsible for arranging the basic layout of spaces within a building as well as other aspects such as the acoustics,lighting,temperature,color,furniture,furnishings,moldings,and paneling inside the building.He enjoys transforming interior spaces into something functional as well as aesthetically appealing.Tom's job has:

A)low autonomy.
B)low variety.
C)high identity.
D)high monotony.
E)low utilization of ability.

Question 43

According to research,of the five facets of value-percept theory which two facets have moderately strong influences on overall job satisfaction?

A)Pay satisfaction and promotion satisfaction
B)Promotion satisfaction and coworker satisfaction
C)Supervision satisfaction and altruism
D)Coworker satisfaction and supervision satisfaction
E)Satisfaction with the work itself and promotion satisfaction

Question 44

According to the value-percept theory,for an employee to have high supervision satisfaction,which of the following is NOT critical?

A)Supervisor's likeable nature
B)Rewards and recognition for good performance
C)Supervisor's ability to help the employee attain what he values
D)Supervisor's values and beliefs
E)Supervisor's salary

Question 45

According to the job characteristics theory,the degree to which the job has a substantial impact on the lives of other people,particularly people in the world at large is known as:

A)responsibility for outcomes.
B)significance.
C)autonomy.
D)identity.
E)feedback.

Question 46

Which facet of job satisfaction bring(s)more responsibility and increased work hours?

A)Promotion
B)Compensation
C)Environmental factors
D)Competition
E)Change in leadership

Question 47

Which of the following is true regarding value-percept theory?

A)Value-percept theory describes the central characteristics of intrinsically satisfying jobs.
B)Value-percept theory implies that perceptions of the work environment are unrelated to job satisfaction.
C)Value-percept theory suggests that satisfied employees are becoming more and more rare.
D)Value-percept theory suggests that people evaluate job satisfaction according to specific "facets" of the job.
E)Value-percept theory implies that moral causes and gaining fame and prestige are relevant in all jobs.

Question 48

According to the value-percept theory,the relation between Dissatisfaction,Value (importance)and Value (want)is given by:

A)
B)
C)
D)

Question 49

Which of the following is true about knowledge of results?

A)It captures the degree to which employees feel that they are key drivers of the quality of the unit's work.
B)It reflects the extent to which employees know how well (or how poorly)they are doing.
C)It reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies.
D)It captures the degree to which employees feel like their efforts do not really matter,because work outcomes are dictated by effective procedures.
E)It implies that trivial tasks tend to be less satisfying than tasks that make employees feel like they're aiding the organization in some meaningful way.

Question 50

Ann works at Creative Links International.Her job requires her to spend 8 hours a day entering the employees' salary information on Excel spreadsheets.Ann's job is characterized by:

A)high autonomy.
B)high variety.
C)high identity.
D)high significance.
E)low variety.

Question 51

According to the job characteristics theory,the degree to which the job requires completing a whole,identifiable,piece of work from beginning to end with a visible outcome is known as:

A)responsibility for outcomes.
B)knowledge of results.
C)significance.
D)variety.
E)identity.

Question 52

Joe was recently hired at Creative Ideas,an advertizing firm,as a floater.Everyday is something new for him as he is still under training and tries out all his avenues.He truly enjoys the challenge of facing something new every workday.Joe's job is characterized by:

A)low autonomy.
B)high variety.
C)high identity.
D)high status and power.
E)low utilization of ability.

Question 53

Jon is the marketing head at Avion International,an import-export agency.His calendar is filled with: meetings with heads of the companies; interviewing new people; giving interviews to business magazines; attending presentations and seminars in different countries.Jon feels that every workday he has something different to do,and he is rarely bored with his job.According to the job characteristics theory,which of the following is true about Jon's job?

A)It has high moral significance.
B)It has low autonomy.
C)It has low labor equity.
D)It has high variety.
E)It has high identity.

Question 54

Which of the following statements is true regarding coworker satisfaction?

A)Coworker satisfaction leads to lowered productivity.
B)Coworker satisfaction requires that all employees of the same level be given equal pay.
C)Employees feel threatened if their coworkers are able to help them with their job.
D)Coworker satisfaction does not contribute much to overall job satisfaction.
E)Coworker satisfaction is important because employees spend considerable time with coworkers.

Question 55

The psychological state that reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies and beliefs is known as:

A)responsibility for outcomes.
B)knowledge of results.
C)meaningfulness of work.
D)variety.
E)identity.

Question 56

George is a car wash employee whose job consists of directing customers into the automated car wash.Which of the following statements is true about George's job?

A)It has high moral significance.
B)It has low variety.
C)It has low stability.
D)It has high utilization of ability.
E)It has high identity.

Question 57

Linda is well established as a financial analyst at the American Bank.She has recently applied for a housing loan and has several financial responsibilities toward her family.Which of the following work value categories would be her most important concern?

A)Altruism
B)Pay
C)Status
D)Achievement
E)Environment

Question 58

Of the five facets of value-percept theory,if job satisfaction had to increase to a large extent,which facet should be given high priority for improvement?

A)Pay satisfaction
B)Promotion satisfaction
C)Supervision satisfaction
D)Coworker satisfaction
E)Satisfaction with the work itself

Question 59

When it comes to pay satisfaction,most employees base their desired pay in consideration with their job duties and:

A)the potential for promotions.
B)their basic needs.
C)their status.
D)the pay given to their superiors.
E)the pay given to comparable colleagues.

Question 60

A publishing firm believes in providing continuous feedback to employees regarding their work.Newly hired employees are assigned a mentor who works in their team.The mentor reviews the new employee's work,and provides tips on improving productivity.In this example,the firm is addressing which of the following critical psychological states that make work satisfying for employees?

A)Responsibility for outcomes
B)Identity
C)Meaningfulness of work
D)Variety
E)Knowledge of results

Question 61

When the duties and responsibilities associated with a job are expanded to provide more variety,identity,and autonomy,it is termed as:

A)vertical integration.
B)job enrichment.
C)onboarding.
D)job coaching.
E)horizontal integration.

Question 62

Which type of emotion best explains a distressing condition that has changed for the better?

A)Pride
B)Hope
C)Relief
D)Compassion
E)Love

Question 63

Emotions can be categorized into:

A)structured and unstructured.
B)cognition and affect.
C)schemas and rules.
D)positive and negative.
E)semi-structured and unstructured.

Question 64

Which of the following combinations is most likely to result in flow?

A)High skills and high challenges
B)Low altruism and low identity
C)High altruism and high identity
D)Low activation and high pleasantness
E)High autonomy and low growth need

Question 65

Seth is a tax accountant who has the freedom to set his own schedule with his clients.This indicates that Seth's job has:

A)low identity.
B)low significance.
C)high autonomy.
D)high significance.
E)high variety.

Question 66

Moods can be categorized into:

A)feelings and schemas.
B)classical conditioning and operant conditioning.
C)cognition and affect.
D)pleasantness and activation.
E)emotions and cognition.

Question 67

Patrick,Evan,and Jamie have just finished their team's project and are waiting for their supervisor's feedback.Using the chart provided,one can map their moods onto different categories labeled as I - VIII. Patrick was not satisfied with the team he was working with and had hostile feelings toward them.He feels annoyed with them as he thinks that they did not work enough during the project,and now he is feeling nervous and anxious about the feedback.Patrick knows he did not do a good job with the project.Where would Patrick's mood fit in?

A)VII
B)V
C)IV
D)II
E)I

Question 68

When your job provides _____,you view the outcomes of it as the product of your efforts rather than the result of careful instructions from your boss or a well-written manual of procedures.

A)feedback
B)autonomy
C)variety
D)significance
E)identity

Question 69

Which of the following statements is true regarding job satisfaction?

A)It remains constant over time.
B)It is independent of objective job appraisals.
C)It is immeasurable.
D)It is unrelated to job performance.
E)It has rational and emotional components.

Question 70

According to the job characteristics theory,the degree to which carrying out the activities required by the job provides the worker with clear information about how well he or she is performing is known as:

A)feedback.
B)significance.
C)meaningfulness of work.
D)autonomy.
E)identity.

Question 71

Patrick,Evan,and Jamie have just finished their team's project and are waiting for their supervisor's feedback.Using the chart provided,one can map their moods onto different categories labeled as I - VIII. Evan has been neutral ever since the project started.This was not her best work,neither was her work bad.Her mood can be categorized under:

A)VIII.
B)III.
C)IV.
D)VI.
E)VII.

Question 72

States of feeling that are often mild in intensity,last for an extended period of time,and are not explicitly directed at or caused by anything are known as:

A)emotions.
B)satisfaction.
C)moods.
D)withdrawal symptoms.
E)personality traits.

Question 73

Which of the following is true regarding emotions?

A)Failing to live up to your ideal self is termed as guilt,a negative emotion.
B)Emotions usually last for only a few minutes.
C)Enhancement of identity by taking credit for achievement is a negative emotion.
D)Revulsion aroused by something offensive is shame.
E)Being moved by another's situation is a negative emotion.

Question 74

According to the job characteristics theory,if employees lack _____,more variety and autonomy should not increase their satisfaction very much.

A)the need for power
B)altruism
C)agreeableness
D)growth need strength
E)creativity

Question 75

According to the job characteristics theory,which of the following responsibilities CANNOT be described as part of an autonomous job?

A)Having flexible work timings
B)Having the freedom to schedule your work
C)Using your own methods and procedures
D)Following the instruction manual word by word
E)Devising new shortcuts to finish work faster

Question 76

Which type of emotion can be best explained as "facing an immediate and concrete danger"?

A)Anger
B)Anxiety
C)Fear
D)Disgust
E)Envy

Question 77

According to the job characteristics theory,the degree to which the job provides freedom,independence,and discretion to the individual performing the work is known as:

A)feedback.
B)significance.
C)meaningfulness of work.
D)autonomy.
E)identity.

Question 78

What type of mood is grouchy?

A)Engaged
B)Pleasant
C)Deactivated
D)Unpleasant
E)Intense

Question 79

Patrick,Evan,and Jamie have just finished their team's project and are waiting for their supervisor's feedback.Using the chart provided,one can map their moods onto different categories labeled as I - VIII. Jamie had ensured that the project was completed on time and met all the requirements.She received good feedback on the part she worked on.She is elated and enthusiastic about her future projects.Her mood will fall into category labeled as:

A)III.
B)VII.
C)IV.
D)I.
E)VI.

Question 80

According to the job characteristics theory,the degree to which employees have strong needs for personal accomplishments or developing themselves beyond where they currently are is known as:

A)feedback.
B)significance.
C)growth need strength.
D)autonomy.
E)identity.