Deck 14: Organizational Culture, socialization, and Mentoring

Question 1

Organizational culture operates on four levels: individual,group,organizational,and environmental.

Answer 1

False

Question 2

The levels of organizational culture are

A) strategy, mission, and values.
B) external environment and internal environment.
C) observable artifacts, espoused values, and basic underlying assumptions.
D) espoused values and enacted values.
E) identity, commitment, and stability.

Answer 2

C

Question 3

Organizational cultures can drive employee attitudes,performance,and organizational effectiveness,thereby leading to competitive advantage.

Answer 3

True

Question 4

The culture value framework provides a practical way for managers to understand,measure,and change organizational culture.

Question 5

Which of the following is not a driver or cause of organizational culture?

A) work attitudes and behaviors
B) leaders' behaviors
C) organizational vision
D) industry environment
E) national culture

Question 6

____________ is the set of shared,taken-for-granted implicit assumptions that a group holds and that determines how it perceives,thinks about,and reacts to its various environments.

A) Organizational climate
B) Organizational culture
C) Organizational strategy
D) Strategic vision
E) Strategic values

Question 7

Organizations tend to have one type of culture that is more dominant than the others.

Question 8

The two general functions of mentoring are coaching and delegation.

Question 9

A strategy represents a long-term goal that describes what an organization wants to become.

Question 10

Companies with adhocracy-type cultures are decreasing in the United States because many companies are becoming risk-averse.

Question 11

The identity of WelcomeMat employees is focused on the belief that employee satisfaction and customer loyalty are more important than corporate profits.In this case,the organizational culture provides employees with an organizational identity.

Question 12

Programs that help employees to integrate,assimilate,and transition to new jobs by making them familiar with corporate policies,procedures,culture,and politics are called realistic job previews.

Question 13

Mottollo Pasta uses their website to explain that five traits make their culture distinctive-creativity,sustainability,family,community,and diversity.What level of organizational culture does this represent?

A) espoused values
B) basic underlying assumptions
C) enacted values
D) observable artifacts
E) sustainability

Question 14

Creative Critters uses a six-foot-tall stuffed lion named Softy as a catalyst to make sure employees do not ignore important but difficult topics.Softy is an artifact.

Question 15

An artifact is

A) part of the organization's structure.
B) a type of group process.
C) an organizational value that has become taken for granted.
D) an explicitly stated value preferred by the organization.
E) a physical manifestation of an organization's culture.

Question 16

Sizmos Inc.chairman,Alex Granger,commented that "if employees are given a fun,rewarding place to work where they can express their creativity,in return the firm will get innovation,diehard loyalty,and world-class customer service." This is an example of an organization with an adhocracy culture.

Question 17

The military is a classic example of hierarchical organizational structure.

Question 18

Social responsibility is a company's ability to make a profit without sacrificing the resources of its people,the community,and the planet.

Question 19

Different types of organizational cultures represent opposing core values.

Question 20

An organization can have the best vision and strategy in the world,but it won't be able to execute them unless its culture is aligned with its strategy.

Question 21

Organizations with hierarchical cultures are described as

A) internally focused and valuing flexibility.
B) externally focused and valuing flexibility.
C) internally focused and valuing stability and control.
D) externally focused and valuing stability and control.
E) both internally and externally focused and valuing flexibility.

Question 22

Pereot Fragrances states that they are a "moving,flexible,innovative,customer-oriented global company that delivers real value to our shareholders by our unrelenting focus on performance and the unswerving dedication of our world-class,dedicated employees." In a time of growth and record profits,the company decides to increase wages and profit-sharing.What level of organizational culture does this represent?

A) observable artifacts
B) enacted values
C) espoused values
D) sustainability
E) basic underlying assumptions

Question 23

Adhocracy cultures

A) empower employees to take risks.
B) drive toward productivity, profit, and customer satisfaction.
C) have been shown to be generally ineffective.
D) devote considerable resources to hiring and developing employees.
E) assess effectiveness with measures of efficiency, timeliness, quality, safety, and reliability.

Question 24

Organizations with adhocracy cultures are described as

A) internally focused and valuing flexibility.
B) externally focused and valuing flexibility.
C) internally focused and valuing stability and control.
D) externally focused and valuing stability and control.
E) both internally and externally focused and valuing flexibility.

Question 25

Northwest Bank wants to maintain a positive presence and a vision for the future-to stay around for the long term and to do good for communities.First,the bank works with employees,the people who deliver the promise day in and day out.Then,employees expand the process to include customers.Customers applying for a loan should write a statement about how they plan to stay around for the long term and do good for their communities.This is an example of

A) organizational identity.
B) collective commitment.
C) competing values.
D) social system stability.
E) organizational socialization.

Question 26

Organizations with market cultures are described as

A) internally focused and valuing flexibility.
B) externally focused and valuing flexibility.
C) internally focused and valuing stability and control.
D) externally focused and valuing stability and control.
E) both internally and externally focused and valuing flexibility.

Question 27

In the _______ culture,employees are encouraged to set difficult goals and strive to achieve them.Employee performance is closely monitored and often directly rewarded or punished.

A) clan
B) market
C) hierarchy
D) adhocracy
E) hybrid

Question 28

Which of the following statements about organizational culture is ?

A) A specific organization can have characteristics of only one type of culture.
B) While the CVF is an interesting approach, it has no research support.
C) Organizations tend to have one dominant type of culture.
D) The CVF model categorizes organizations into six types of culture.
E) An organization with a focus on its external environment pays most attention to its employees.

Question 29

Acme Movers is a company that ships goods and cargo to all locations in the United States.The employees understand that the company's primary vision of timeliness,efficiency and low-cost services is important to maintain the competitive edge over other movers in the business.They constantly work to ensure that all deliveries reach their destinations on schedule,and the company,in turn,rewards the employees with performance-based awards and profit sharing.Which function of organizational culture is exemplified here?

A) giving members an organizational identity
B) facilitating collective commitment
C) promoting social system stability
D) shaping behavior by helping members make sense of their surroundings
E) increasing the likelihood of shared feelings and emotions

Question 30

Organizations with clan cultures are described as

A) internally focused and valuing flexibility.
B) externally focused and valuing flexibility.
C) internally focused and valuing stability and control.
D) externally focused and valuing stability and control.
E) a balance of internal and external focus and valuing flexibility.

Question 31

The functions of organizational culture are

A) organizational identity, collective commitment, social system stability, and sense-making.
B) clan, market, adhocracy, and hierarchy.
C) stability, flexibility, internal, and external.
D) anticipatory, encounter, and acquisition.
E) inboarding and outboarding.

Question 32

The two dimensions of the competing values framework are

A) internal-external and group-individual.
B) internal-external and anticipatory-retrospective.
C) internal-external and stable-flexible.
D) group-individual and stable-flexible.
E) group-individual and anticipatory-developmental.

Question 33

Mantle Inc.is noted for its philosophy of having fun,holding parties,and celebrating.For example,staff in each city in which the firm operates are given a budget for parties.The company also uses a variety of performance-based awards and service awards to reinforce employees' efforts.Its positive and enriching environment is supported by the very low employee turnover.What function of organizational culture does this represent?

A) social system stability
B) organizational socialization
C) sense-making
D) competing values
E) mentoring

Question 34

Clan organizations

A) empower employees to take risks.
B) drive toward productivity, profit, and customer satisfaction.
C) have been shown to be generally ineffective.
D) devote considerable resources to hiring and developing employees.
E) assess effectiveness with measures of efficiency, timeliness, quality, safety, and reliability.

Question 35

______ values are the explicitly stated values and norms that are preferred by an organization.

A) Enacted
B) Espoused
C) Competing
D) Corporate
E) Strategic

Question 36

You're Kidding Me,Inc.,is a company that develops video games.The company's primary vision is innovation and quick adaptation to the changing environment of the gaming industry,particularly for children.The CEO of the company values creativity and frequently urges her employees to think outside-the-box in order come up with the next big idea.Which of the following best describes You're Kidding Me's organizational culture?

A) adhocracy
B) clan
C) role
D) market
E) hierarchy

Question 37

________ is not a function of organizational culture.

A) Collective commitment
B) Social system stability
C) Diversity management
D) Sense-making
E) Organizational identity

Question 38

A(n)_______ culture encourages collaboration,trust,and mutual support among employees.

A) clan
B) market
C) hierarchy
D) adhocracy
E) hybrid

Question 39

The _________ framework provides a practical way for managers to understand,measure,and change organizational culture.

A) constructive validity
B) cultural values
C) culture validity
D) competing values
E) company values

Question 40

Market cultures

A) empower employees to take risks.
B) drive toward productivity, profit, and customer satisfaction.
C) have been shown to be generally ineffective.
D) devote considerable resources to hiring and developing employees.
E) assess effectiveness with measures of efficiency, timeliness, quality, safety, and reliability.

Question 41

_________ is only weakly related to the adhocracy organizational culture.

A) Positive work attitudes
B) Operational efficiency
C) Financial performance
D) Positive employee behavior
E) Product quality

Question 42

In the _________ phase of organizational socialization,employees' values,skills,and attitudes start to shift as the new recruit discovers what the organization is truly like.

A) mentoring
B) anticipatory
C) encounter
D) change and acquisition
E) networking

Question 43

Which of the following statements about culture change is ?

A) Leaders are the architects/developers of organizational culture.
B) Managers should use a structured approach to changing cultures.
C) Culture change should only be attempted when organizational survival is threatened.
D) Managers should consider how the current culture aligns with vision and strategy.
E) To change culture, start by targeting artifacts, espoused values, and basic assumptions.

Question 44

In which stage of the organizational socialization process would a realistic job preview normally be provided?

A) mentoring
B) anticipatory socialization
C) encounter
D) change and acquisition
E) networking

Question 45

Which of the following statements about organizational socialization is ?

A) Socialization begins before an employee actually joins an organization.
B) The entire socialization process may range from a few weeks to a year to complete.
C) Socialization can take longer for one person than another, depending on individual differences.
D) Research shows that realistic job previews do not help reduce turnover.
E) There is no set way to "onboard" new employees.

Question 46

___________ is the process by which a person learns the values,norms,and required behaviors that permit her or him to participate as a member of the organization.

A) Anticipatory socialization
B) Organizational socialization
C) Mentoring
D) A realistic job preview
E) Coaching

Question 47

Gannet Publishers has traditional layers of management and emphasis is placed on following the chain of command.Power,status,and position help the leaders within a hierarchy culture manage their employees.Gannett appears to have a(n)_________ culture.

A) empowered
B) clan
C) adhocractic
D) market
E) hierarchical

Question 48

Which type of organizational culture has been shown by research to be most strongly related to job satisfaction?

A) clan
B) market
C) hierarchy
D) adhocracy
E) hybrid

Question 49

________ are the phases of organizational socialization.

A) Anticipatory, encounter, and change and acquisition
B) Flexibility and stability
C) Orientation, mentoring, and coaching
D) Individual, variable, and investiture
E) Identity, commitment, stability, and sense-making

Question 50

Which of the following mechanisms for changing organizational culture addresses only the level of basic underlying assumptions of culture?

A) organizational activities, processes, or outcomes
B) rites and rituals
C) formal statements
D) design of physical space
E) slogans and language

Question 51

General Widgets,Inc.,manufactures high-quality widgets.The widget industry is mature and few innovations occur.The widgets have to be built exactly according to particular specifications provided by customers.This requires the use of controlled processes and precise measurements.The company also needs to maintain high efficiency in its production process in order to meet the market demand.For this company,stability is more important than flexibility.Which of the organizational cultures is best suited for General Widgets?

A) adhocracy culture
B) clan culture
C) modern culture
D) hierarchy culture
E) market culture

Question 52

Wayne has been studying ABC Corp.even before he interviewed for a position there.This is the __________ stage of organizational socialization.

A) mentoring
B) anticipatory
C) encounter
D) change and acquisition
E) networking

Question 53

A(n)________ helps new recruits integrate,assimilate,and transition to new jobs by making them familiar with corporate policies,procedures,culture,and politics and by clarifying work-role expectations and responsibilities.

A) onboarding program
B) realistic job preview
C) mentoring program
D) sponsorship program
E) developmental network

Question 54

Larry Page,Google's cofounder and former CEO,describes the culture as a "family" environment.He said,"My job .... is to make sure everybody in the company has great opportunities,and that they feel they're having a meaningful impact and are contributing to the good of society....It's important that the company be a family,that people feel that they're part of the company,and that the company is like a family to them.When you treat people that way,you get better productivity." This is an example of _____ culture.

A) clan
B) market
C) hierarchy
D) adhocracy
E) control

Question 55

Bill wants to work for the Chocolate Factory.He applies for a job and at the same time tries to find out as much as he can about the company on the Internet.He also asks his friend Charles,who already works there,about the work environment and employee benefits that the company offers.Which phase of organizational socialization is Bill currently in?

A) encounter
B) anticipatory
C) integration
D) Arrival
E) change and acquisition

Question 56

Amy has recently joined a new research institute.She had initially thought that her job would entail a lot of field work,which would allow her to gain some practical experience,but her manager just gives her a lot of paperwork instead.She is also learning to adjust to the strict dress code that the company enforces on all of its employees.Amy is in the _________ stage of the socialization process.

A) change and acquisition
B) anticipatory socialization
C) adaptive
D) modification
E) encounter

Question 57

A(n)_________ culture develops reliable internal processes,extensive measurement,and a variety of control mechanisms.

A) clan
B) market
C) hierarchy
D) adhocracy
E) hybrid

Question 58

In which stage of the organizational socialization process would an onboarding program be provided?

A) mentoring
B) anticipatory
C) encounter
D) change and acquisition
E) networking

Question 59

_________ are levers for changing organizational culture,addressing all three levels of culture.

A) Rites and rituals
B) Workflow and organizational structure
C) Organizational goals
D) Deliberate role modeling, training, and coaching
E) Formal statements

Question 60

What cultural types represent competing values?

A) market and hierarchy
B) hierarchy and clan
C) clan and adhocracy
D) adhocracy and market
E) clan and market

Question 61

Define organizational culture,and describe the four important characteristics of organizational cultures.What factors influence the formation of organizational culture? Provide an example of the organizational culture at your college.What is the main driver of that culture?

Question 62

Part professional association,social club,and networking group,the Brighton Beach Drummers Association meets at a variety of musical venues in New York.Members share a love of music and drums,but also discuss common experiences at work.This is an example of

A) human capital.
B) coaching.
C) social capital.
D) mentoring.
E) sponsorship.

Question 63

Troy starts a job right out of college.He feels lucky to have found a position in the financial industry.Troy knows that he needs help to form and maintain the lasting developmental relationships that will further his career.Troy should establish a(n)

A) counseling plan.
B) career plan.
C) mentoring plan.
D) opportunity proposal.
E) entrepreurial network.

Question 64

Janice has transferred to the contract management group at the HMO that employs her.She has been through two months of training and is now working closely with Nancy to better understand the values and expectations of the group.Janice is in the ____ phase of mentoring.

A) initiation
B) separation
C) redefinition
D) cultivation
E) reception

Question 65

Which of the following is not a dimension along which socialization tactics can vary?

A) individual versus collective
B) fixed versus variable
C) investiture versus divestiture
D) serial versus disjunctive
E) managerial versus peer

Question 66

On her first day of work for ABC Company,Justine attended a full-day session with other new employees to learn about company policies and procedures.Each person in that session was introduced to a specific person whom they would all meet with once a week over the next two months to answer their questions about the company.This experience would be described as

A) collective and serial.
B) random and disjunctive.
C) divestiture and individual.
D) investiture and variable.
E) sequential and variable.

Question 67

Al starts work at a law firm.For the first three weeks that he's there he is in constant contact with other new hires,all of whom wear lanyards distinguishing them from more tenured employees.Al and the other newcomers are put through a training session that introduces them to the values and policies of the firm,and clarifies the specific tasks that they would be performing.Al's socialization is ________ in nature.

A) informal
B) random
C) collective
D) divestiture
E) serial

Question 68

Big Brothers Big Sisters is a volunteer _________ network that pairs adults with children.A survey of adults who participated in the program when they were children revealed that the majority obtained values and principles that influenced them throughout their lives.

A) entrepreneurial
B) opportunistic
C) traditional
D) financial
E) mentoring

Question 69

Jamie is in the process of writing her doctoral thesis.She gets frequent guidance and advice from her thesis advisor whom she considers a close friend as well as a mentor.Jamie frequently seeks the help and advice of another professor at the same time,who also closely oversees her work.In what stage of the mentoring process is Jamie working?

A) counseling
B) reception
C) cultivation
D) separation
E) redefinition

Question 70

Which of the following is not one of the psychosocial functions of mentoring?

A) exposure and visibility
B) role modeling
C) counseling
D) friendship
E) acceptance and confirmation

Question 71

After a year of mentoring,Andrew is starting his own bakery.He has listened to all of his mentor's advice,especially about developing networks.To help him out,his father's friend,who owns a supermarket,offers him a supply of flour and sugar at discount prices.Andrew's close friend,who is a real estate agent,gives him advice on how to get a large loft in the downtown area at a reasonable price.His mother,who has strong political ties in the community,uses her contacts with locals to spread the word about Andrew's new business.Andrew now possesses high level of _______ capital.

A) entrepreneurial
B) opportunistic
C) social
D) human
E) friendship

Question 72

In the _________ phase of organizational socialization,employees master important tasks and roles and adjust to their work group's values and norms.

A) mentoring
B) anticipatory socialization
C) encounter
D) change and acquisition
E) networking

Question 73

Fred wants to start his own business one day.In preparation,he is trying to network with a diverse group of people.Which of the following statements does this reflect?

A) Build a broad developmental network because the number and quality of your contacts influences your career success.
B) Seek consistency or congruence between your career goals and the type of developmental network at your disposal.
C) Develop a mentoring plan.
D) A mentor's willingness to provide career and psychosocial assistance depends on the protégé/protégée's ability and potential and the quality of the interpersonal relationship.
E) Recognize when it is time to move on to a new career.

Question 74

Maria,a local high school student,has an interest in marine life.She applies for a mentee position and is matched up with a mentor who treats her interest in marine life as important.The scientist also helps Maria understand the relationship between statistics,an area where she is struggling in school,and her interest in marine life.Jenny begins to understand the statistics used by the scientist while conducting marine research.Which stage of the mentoring process is Maria experiencing?

A) initiation
B) cultivation
C) development
D) separation
E) redefintion

Question 75

Jimmy starts work at an accounting firm.On the first day of work,his boss takes him aside and tells him about the specifics of his job at the firm.Over the next few months,when they both have time,Jimmy's boss gives him further advice,instructions,and personal training on unique tasks.Which of the following describes Jimmy's socialization process at the accounting firm?

A) formal
B) fixed
C) individual
D) divestiture
E) collective

Question 76

Which of the following statements about applying organizational socialization research is ?

A) Effective onboarding programs actually decrease retention because recruits who don't "fit" tend to leave the organization.
B) Organizations can use socialization tactics to promote ethical behavior.
C) Employees experience no stress associated with becoming socialized into an organization.
D) Managers should not use a contingency approach to organizational socialization.
E) All recruits can be effectively socialized through standardized socialization programs.

Question 77

Peter is a resident surgeon at his local hospital.Before he could start his residency,he had to complete four years of medical school,and then two years of internship.Identify the socialization process that Peter had to undergo.

A) random socialization
B) collective socialization
C) sequential socialization
D) informal socialization
E) fixed socialization

Question 78

The __________ phase spans two to five years and entails the junior person receiving a host of career and psychosocial guidance.

A) redefinition
B) initiation
C) traditional
D) separation
E) cultivation

Question 79

Jill has joined the police academy.During the training process,Jill and the other cadets are made to wear uniforms and maintain an immaculate appearance.The trainers address her as "officer" instead of using her first name.All the cadets are told they are no longer ordinary citizens but representatives of the police force.This is the ______ form of organizational socialization.

A) role play
B) investiture
C) informal
D) divestiture
E) random

Question 80

_____ is the process of forming and maintaining intensive and lasting developmental relationships between a variety of developers and a junior person.

A) Onboarding
B) Realistic job preview
C) Mentoring
D) Networking
E) Socialization