Deck 14: Leadership

Question 1

The power that comes from a manager's admiration and loyalty from subordinates and coworkers is known as referent power.
power that comes from subordinates' and coworkers' respect,admiration,and loyalty.

Answer 1

True
Explanation: Referent power is a function of the personal characteristics of a leader;it is the

Question 2

When leaders take steps to ensure that subordinates perform their tasks in an acceptable fashion,this is known as initiating structure.

Answer 2

True
Explanation: Leaders engage in initiating structure when they take steps to make sure that work gets done,subordinates perform their jobs acceptably,and the organization is efficient and effective.

Question 3

Empowerment can often times detract from effective leadership.

Answer 3

False
Explanation: Empowerment can contribute to effective leadership for several reasons.

Question 4

Contingency models of leadership take into account the context within which the manager acts.

Question 5

Jim has the authority to fire Paul for violating the company's privacy policy.It can be said that Jim has coercive power.

Question 6

Leadership is the process by which a person exerts influence over other people and inspires,motivates,and directs their activities to help achieve group or organizational goals.

Question 7

Managers look to the future,chart the course for the organization,and attract,retain,motivate,inspire,and develop relationships with employees based on trust and mutual respect.

Question 8

The authority that a manager has based on the manager's position in the organization's hierarchy is known as expert power.

Question 9

As a task-oriented leader,Lee is primarily concerned with developing good working relationships with their subordinates.

Question 10

Fiedler's contingency model of leadership helps to explain why a manager may be an effective leader in one type of situation and an ineffective leader in another situation.

Question 11

When leaders are effective,their influence often detracts from goal attainment.

Question 12

According to contingency theory,the same behaviors that help to make a manager an effective leader in one situation may result in this manager being an ineffective leader in another situation.

Question 13

According to contingency models of leadership,the behaviors that make a manager effective in one situation are not necessarily the ones that will make that same manager effective in a different situation.

Question 14

Josh demonstrates consideration to his subordinates when he shows them respect.

Question 15

According to Fiedler,relationship-oriented leaders are primarily concerned with insuring that subordinates perform their work activities at a high quality level.

Question 16

The power of a manager that is based on that manager's specialized knowledge or skills is known as referent power.

Question 17

Elmer has the ability to give Jordan an annual raise.Elmer has reward power.

Question 18

In general,Japanese organizations tend to have a short-run profit orientation.

Question 19

Servant leaders share power with followers and strive to ensure that followers' most important needs are met.

Question 20

Some leaders are effective even when they do not perform consideration or initiating-structure behaviors.

Question 21

The amount of legitimate power a leader has from her position in the organization's hierarchy is known as position power.

Question 22

According to Fiedler,the extent to which the work is clear-cut so that subordinates know what is expected of them is known as task structure.

Question 23

According to Fiedler,for managers to be effective,either managers need to be placed in leadership situations that fit their style or situations need to be changed to suit the managers.

Question 24

According to Fiedler,managers can change their style and can adopt different styles in different kinds of situations.

Question 25

Which of the following is NOT a type of power that leaders exert over subordinates?

A)Reward power
B)Referent power
C)Legitimate power
D)Coercive power
E)Absolute power

Question 26

U.S.managers' personal leadership styles emphasize ______ performance.Japanese managers' personal leadership styles emphasize ______ performance.

A)short-term;long-term
B)long-term;short-term
C)long-term;long-term
D)less;more
E)more;less

Question 27

The leader substitutes model is not a contingency model of leadership.

Question 28

The process by which one person exerts influence over others and inspires,motivates,and directs their activities is known as:

A)Empowerment
B)Initiating structure
C)Leadership
D)Management
E)Legitimate power

Question 29

Path-goal theory is one of the contingency models of leadership.

Question 30

The ability of a leader to get others to act in certain ways is known as that leader's:

A)Power
B)Initiating structure
C)Consideration
D)Task-orientation
E)Task structure

Question 31

The person who inspires,motivates,and directs the activities of others so that they work toward organizational goals is known as a:

A)Follower
B)Leadership substitute
C)Coercive leader
D)Leader
E)Manager

Question 32

What type of leaders share power with followers and strive to ensure that followers' most important needs are met,they are able to develop as individuals,and their well-being is enhanced,and that attention is paid to those who are least well-off in a society?

A)Legitimate
B)Coercive
C)Servant
D)Expert
E)Democratic

Question 33

Path-goal theory focuses on what a leader can do to motivate subordinates to achieve organizational goals.

Question 34

Transformational managers make their subordinates aware of the subordinates' own needs for personal growth,development,and accomplishment.

Question 35

A key component of effective leadership is found in the ______ the leader has to affect other people's behavior and get them to act in certain ways.

A)charisma
B)character
C)power
D)personality
E)traits

Question 36

Supportive behaviors may be beneficial when subordinates are having difficulty completing assigned tasks,but they might be detrimental when subordinates are independent thinkers who work best when left alone.

Question 37

According to Fiedler,the extent to which subordinates trust and are loyal to a leader is known as task structure.

Question 38

Tim has been promoted to the position of Regional Manager and been given the authority and responsibility to carry out the duties of the position,Tim has been given:

A)Coercive power
B)Legitimate power
C)Reward power
D)Referent power
E)Expert power

Question 39

Servant leadership makes subordinates aware of the importance of their jobs and performance to the organization.

Question 40

A key finding in the research literature is that male and female managers do not differ significantly in their propensity to perform leader behaviors.

Question 41

Jim,a marketing manager,has had extensive experience as a product line manager.He advises a subordinate on a marketing plan.We say that Jim has which type of power in this situation?

A)Coercive power
B)Empowerment power
C)Expert power
D)Consideration power
E)Relationship-oriented power

Question 42

Stacy has the power to fire Jan for violating the company's sexual harassment policy.Stacy has:

A)Reward power
B)Punishment power
C)Referent power
D)Expert power
E)Coercive power

Question 43

Applebee's gives its serving staff the authority to give a free appetizer or dessert to a customer who has had to wait a long time for service.This represents which type of transfer of authority to the gate agent?

A)Empowerment
B)Consideration
C)Transformation
D)Servant leadership
E)Charismatic

Question 44

Andrew Grove,CEO of Intel,holds a Ph.D.in chemical engineering and is very knowledgeable about the microprocessors that Intel produces.He advises an R&D scientist about a possible new product idea.Which type of power do we say Grove has?

A)Expert power
B)Empowerment power
C)Transformational power
D)Legitimate power
E)Referent power

Question 45

When a manager negotiates with his superior to expand his authority to be allowed to initiate proposals for possible new product launches,we say that he has increased which type of power?

A)Reward power
B)Referent power
C)Coercive power
D)Legitimate power
E)Expert power

Question 46

Though not a manager of any kind,Nancy has a great deal of experience in product design.She is often called on by the product managers to offer advice on new product design.It can be said that Nancy has:

A)Referent power
B)Transformational power
C)Delegatory power
D)Legitimate power
E)Expert power

Question 47

The power to punish others is called:

A)Reward power
B)Legitimate power
C)Referent power
D)Expert power
E)Coercive power

Question 48

Which of the following personal characteristics is not a managerial characteristic that is included in the trait model of leadership?

A)Skills
B)Expertise
C)Knowledge
D)Personality
E)Experience

Question 49

Alyssa,the marketing manager for RST Consulting,has the respect and admiration of all the employees in her division.Alyssa has:

A)Reward power
B)Legitimate power
C)Coercive power
D)Referent power
E)Position power

Question 50

All of the following are examples of intangible rewards that a manager can give to a subordinate EXCEPT:

A)A job assignment
B)Verbal praise
C)A "pat on the back"
D)Respect
E)Recognition

Question 51

Which of the following is NOT a benefit of empowerment?

A)Empowerment increases a manager's ability to get things done
B)Empowerment often increases workers' involvement
C)Managers spend less time on day-to-day supervision
D)Empowerment decreases manager's power
E)Empowerment often increases workers' motivation

Question 52

A factory supervisor gives the responsibility to a production worker to reject any parts that worker feels do not measure up to the required quality standards.This represents which type of transfer of authority to this production worker?

A)Empowerment
B)Consideration
C)Transformation
D)Servant leadership
E)Charismatic

Question 53

When Mark brought in a large client for the bank,Dan gave Mark a significant bonus.What type of power was Dan using?

A)Expert
B)Coercive
C)Reward
D)Praise
E)Referent

Question 54

As Regional Manager,Melissa has the power to hire an assistant regional manager for the office.Melissa has _________ power.

A)reward power
B)referent power
C)legitimate power
D)coercive power
E)expert power

Question 55

Ford Motor Co.gives assembly-line workers the authority to shut down the production line whenever they believe that there is a quality defect in the production process.This would be an example of what type of transfer of authority to these workers?

A)Empowerment
B)Consideration
C)Transformation
D)Servant leadership
E)Charismatic

Question 56

Which of the following is NOT an example of a tangible reward a manager can give an employee?

A)A pay raise
B)A bonus
C)A desirable job assignment
D)Verbal praise
E)Vacation day

Question 57

Which model of leadership is based on the premise that effective leaders possess personal qualities that set them apart from ineffective leaders?

A)Task-oriented model
B)Path-goal model
C)Contingency model
D)Trait model
E)Relationship-oriented model

Question 58

The ability of a manager to give or to withhold rewards to subordinates is known as:

A)Reward power
B)Legitimate power
C)Expert power
D)Referent power
E)Coercive power

Question 59

Which type of power is based on the specialized knowledge and skills of the leader?

A)Legitimate power
B)Referent power
C)Expert power
D)Coercive power
E)Reward power

Question 60

The power of a leader that comes from the respect and loyalty of subordinates is known as:

A)Reward power
B)Legitimate power
C)Coercive power
D)Referent power
E)Position power

Question 61

Michael Teckel,the manager of an upscale store selling imported men's and women's shoes,establishes weekly work,lunch,and break schedules to ensure that the store has enough salespeople on the floor.Michael is engaging in:

A)Considerate
B)Initiating structure
C)Empowerment
D)Relationship-oriented behaviors
E)Employee-centered behaviors

Question 62

A supermarket manager schedules the workers in the supermarket to ensure that enough cash register clerks are available at different times during the day depending on the expected demand from customers.This manager has engaged in which type of behavior?

A)Empowerment
B)Initiating structure
C)Transformational
D)Leadership substitute
E)Contingent

Question 63

When task structure is low,all of the following are true EXCEPT:

A)Goals are vague
B)Employees are unsure what to do
C)Employees are unsure how to do things
D)Unfavorable situation for leading
E)Employees are empowered

Question 64

According to Fiedler's model,the amount of legitimate,reward,and coercive power a leader has by virtue of his or her position in an organization is referred to as:

A)Position power
B)Authoritative power
C)Relative power
D)Democratic power
E)Referent power

Question 65

Martha takes a lot of effort to motivate her subordinates to perform at their highest level.Martha is exercising which type of behavior?

A)Consideration
B)Directive
C)Supportive
D)Empowerment
E)Initiating structure

Question 66

When a leader shows trust for a subordinate,this is known as which type of behavior?

A)Initiating structure
B)Consideration
C)Empowerment
D)Leadership substitute
E)Transformational

Question 67

A store manager at an electronics store encourages the sales staff to avoid the "hard-sell approach" and to focus on attempting to satisfy each customer's personal needs.This is an example of which type of behavior?

A)Empowerment
B)Initiating structure
C)Transformational
D)Leadership substitute
E)Contingent

Question 68

According to Fiedler's model,when a situation is very favorable for a manager,the best manager is:

A)Task-oriented
B)Relationship-oriented
C)Participative
D)Autocratic
E)Balanced between task- and relationship-orientation

Question 69

According to Fiedler,what type of leaders is primarily concerned with developing good relationships with their subordinates and being liked by them?

A)Task-oriented
B)Charismatic
C)Relationship-oriented
D)Servant
E)Democratic

Question 70

Chris manages the delivery drivers for Jersey Office Supplies Company.His boss doesn't give him much authority,but his crew of drivers really like him.Delivering office supplies is a fairly routine job.This situation is ____________ for the leader,and the most effective leader will have a ____________ style.

A)very favorable;task-oriented
B)very unfavorable;task-oriented
C)very favorable;relationship-oriented
D)very unfavorable;relationship-oriented
E)moderately favorable;relationship-oriented

Question 71

Path-goal theory is based on:

A)Expectancy theory
B)Maslow's hierarchy
C)Equity theory
D)Herzberg's motivator-hygiene theory
E)McClelland's needs theory

Question 72

The premise of path-goal theory is that effective leaders motivate subordinates to achieve goals by all of the following EXCEPT:

A)Rewarding subordinates with these outcomes for high performance
B)Rewarding subordinates with these outcomes for the attainment of work goals
C)Empowering the subordinates with authority and responsibility
D)Clarifying for subordinates the paths leading to the attainment of work goals
E)Clearly identifying the outcomes that subordinates are trying to obtain from the workplace

Question 73

According to Fiedler,what type of leaders is primarily concerned with ensuring that subordinates perform at a high level and focus on task accomplishment?

A)Task-oriented
B)Charismatic
C)Relationship-oriented
D)Servant
E)Democratic

Question 74

When a leader assigns work to a subordinate,this is an example of which type of behavior?

A)Empowerment
B)Initiating structure
C)Transformational
D)Leadership substitute
E)Contingent

Question 75

Leroy makes certain that each new employee has received the appropriate training prior to them using the factory equipment.Leroy is engaged in which type of behavior?

A)Initiating structure
B)Empowerment
C)Task-structure
D)Expert power
E)Consideration

Question 76

Leadership theories that propose that the effectiveness of a leader depends on the situation in which the leader finds herself are known as:

A)Trait models
B)Contingency models
C)Empowerment models
D)Path-goal models
E)Leadership substitute models

Question 77

According to Fiedler,the extent to which subordinates trust and are loyal to their superior is known as:

A)Empowerment
B)Task-orientation
C)Leader-member relations
D)Initiating structure
E)Position power

Question 78

According to Fiedler,the extent to which the work of subordinates is clear so that they know what to do and how to do it is known as:

A)Consideration structure
B)Task structure
C)Empowerment structure
D)Leader-member relations
E)Position power

Question 79

According to Fiedler's model,when a situation is moderately favorable for a manager,the best manager is:

A)Task-oriented
B)Relationship-oriented
C)Participative
D)Autocratic
E)Balanced between task- and relationship-orientation

Question 80

Amy seems to treat all of her employees with disrespect and has little to no trust in any of them.Amy is lacking which type of behavior?

A)Initiating structure
B)Consideration
C)Empowerment
D)Task-structure
E)Referent power