Deck 2: An Interpersonal Communication Process

Question 1

Some advantages to the directive approach to interviewing are

A)easy to learn, takes less time, and can be replicated.
B)short answers, only the facts, and cannot be misunderstood.
C)you get to read a list of questions so no one can misunderstand questions.
D)allows greater flexibility and probing into answers.

Answer 1

A

Question 2

List four face-threatening acts discussed by Guerrero, Anderson, and Afifi.

Answer 2

Answer will vary.

Question 3

Discuss how the situation can affect an interview?

Answer 3

Answer will vary.

Question 4

How might seating arrangement affect an interview?

Question 5

Compare and contrast listening for evaluation with listening for empathy.

Question 6

Discuss when interviewers should employ directive and nondirective approaches in interviewing.

Question 7

Verbal interactions can be influenced by

A)multiple meanings, jargon, and euphemisms.
B)appearance, voice, and hairdo.
C)color of eyes, hobbies, and recent movies.
D)clarity of expression and universals.

Question 8

Compare and contrast Level 2 and Level 3 communication interactions.

Question 9

List four guidelines the authors give for enhancing effective use of language during interviews.

Question 10

Develop and explain a model of the interviewing process that contains all of the essential elements of the process.

Question 11

How might cultural differences determine the appropriateness of nonverbal behavior in interviews?

Question 12

Define the differences between Levels 1, 2, and 3 of interactions during interviews.

Question 13

Discuss the types of perceptions in interviews.

Question 14

Define negative and positive face.

Question 15

Discuss how gender differences may determine the appropriateness of nonverbal communication in interviews.

Question 16

List four guidelines for listening for comprehension.

Question 17

In each of the following interview situations, should the interviewer use a directive approach, a nondirective approach, or a combination of approaches? Explain why.a. A career counselor is trying to help a senior with selecting a suitable career.Approach ___________________________________________________________
Why? ______________________________________________________________
b. A recruiter is interviewing applicants for manager positions.Approach ___________________________________________________________
Why? ______________________________________________________________
c. A nurse in pediatrics needs to give information to the nurse relieving her at 8:00 a.m.Approach ___________________________________________________________
Why? ______________________________________________________________
d. A public opinion pollster is trying to determine how people feel about animal rights.Approach ___________________________________________________________
Why? ______________________________________________________________
e. A student is trying to persuade his/her roommate to join his church.Approach ___________________________________________________________
Why? ______________________________________________________________

Question 18

List four factors that may affect whether the other party changes his/her perceptions during an interview.

Question 19

Discuss how word selection may create problems during interviews.

Question 20

Perhaps the greatest single problem of human communication is

A)language.
B)cultural difference.
C)the assumption that it has occurred.
D)nonverbal communication.

Question 21

When listening for comprehension, it is essential that you do NOT

A)be patient when information seems irrelevant.
B)phrase your next question while listening insightfully.
C)take notes.
D)clarify information.

Question 22

In interviews, the degree to which roles are exchanged and control is shared is affected by the

A)status of the parties.
B)type of interview.
C)atmosphere of the interaction.
D)all of the above

Question 23

Our self concept comes from which of the following perceptions?

A)physical
B)social
C)psychological
D)all of the above

Question 24

Which theory indicates that all humans want to be appreciated and protected?

A)Symbolic Convergence Theory
B)Sapir-Whorf Hypothesis
C)Politeness Theory
D)Game Theory

Question 25

Which of the following is NOT a characteristic of the directive approach?

A)easy to learn
B)takes less time
C)allows greater flexibility
D)easy to replicate

Question 26

When a person is convinced they will succeed or fail and they do so, it can be attributed to what psychological concept?

A)Maslow's Hierarchy
B)self-fulfilling prophecy
C)rationalization
D)projection

Question 27

Which of the following is NOT central to American and Western cultures?

A)self-image
B)self esteem
C)self-reliance
D)self-deprecation

Question 28

Stewart uses what term to describe verbal and nonverbal signals parties use to "keep conversations going, responding to what's just happened, taking an additional step in the communicative practice?"

A)feedback
B)nexting
C)affirmation
D)none of the above

Question 29

Who of the following disclose the LEAST in interview situations?

A)Chinese
B)Americans
C)British
D)Europeans

Question 30

Which of the following is a critical perception in the interview process?

A)self perceptions
B)other party's perception of us
C)our perceptions of the other party
D)all of the above

Question 31

Four types of listening that may be employed in interviews are

A)conceptual, open, insightful, and clarification.
B)correctional, internal meaning, empathic, and functional.
C)comprehension, relational, conceptual, and evaluative.
D)comprehension, empathy, evaluation, resolution.

Question 32

When a person uses phrases such as "small college," "living wage," and "one of the best," the person is using

A)multiple meanings.
B)ambiguities.
C)slang.
D)jargon.

Question 33

Which of the following is NOT an advantage of a nondirective interviewing approach?

A)It can motivate the interviewee.
B)It allows greater flexibility and adaptability.
C)It encourages probing questions.
D)It is easy to maintain control.

Question 34

Interviewers select the directive interview approach when attempting to control all of the following except

A)pacing.
B)climate.
C)formality.
D)location.

Question 35

Which of the following factor may influence your perceptions?

A)sex
B)race
C)size
D)all of the above

Question 36

According to politeness theory,

A)positive politeness is the desire to be appreciated and approved.
B)negative face is designed to protect the feelings of others.
C)positive face is showing concern, complimenting, and using respectful language.
D)negative politeness is acknowledging the imposition when making a request.

Question 37

Theorists claim that a person with high self-esteem is

A)less perceptive.
B)lacking confidence.
C)likely to express attitudes that are unpopular.
D)wanting approval from others.

Question 38

Each of the parties in the interview process is a unique product of

A)culture.
B)environment.
C)education.
D)all of the above

Question 39

Julia Wood found that "despite jokes about women's talkativeness," research indicates in most contexts

A)men hold their own.
B)men dominate the conversation.
C)men tend to interrupt women.
D)all of the above

Question 40

Which of the following is an example of typically nondirective interviews?

A)information getting
B)counseling
C)performance review
D)all of the above

Question 41

Which type of listening is primarily a method of receiving, understanding, and remembering a message as accurately and completely as possible?

A)for empathy
B)for comprehension
C)for resolution
D)none of the above

Question 42

Which of the following does NOT describe women's talk compared to men's?

A)less polite
B)more expressive
C)more disclaimers
D)fewer technical terms

Question 43

Silence indicates which of the following?

A)agreement
B)boredom
C)fear
D)all of the above

Question 44

Maria has to take a test in history. She is going to a review session before the exam. Which type of listening is she primarily doing?

A)for empathy
B)for resolution
C)for comprehension
D)for evaluation

Question 45

Which of the following is an example of regional differences in word use?

A)grinder for submarine sandwich
B)soda for a soft drink
C)sack for a paper bag
D)all of the above

Question 46

Calling a hamburger a "quarter-pounder" as opposed to a "four-ouncer" is an example of

A)ordering.
B)naming.
C)slang.
D)jargon.

Question 47

When Sarah silently makes the "Peace Sign" with her index finger and third finger spread and pointed upward, this is an example of what nonverbal behavior?

A)complements.
B)substitutes.
C)reinforces.
D)none of the above

Question 48

Caitlyn has to write a review of a play she is attending. What type of listening will she primarily have to do?

A)for evaluation
B)for comprehension
C)for empathy
D)for resolution

Question 49

Which of the following synonyms of "persuasion" is negative?

A)incite
B)convince
C)assure
D)inspire

Question 50

If Jamal talks about the "RAM" on his computer and others do not understand the term, the word would be considered

A)slang.
B)euphemism.
C)power word.
D)jargon.

Question 51

Black Americans commonly exhibit which characteristic of nonverbal communication?

A)are more animated and personal
B)maintain eye contact when listening
C)maintain eye contact with superiors
D)stand at a distance from others

Question 52

Doing what makes you look good to others satisfies what face need?

A)negative
B)positive
C)neutral
D)none of these

Question 53

Which of the following is NOT a characteristic of words or verbal interactions?

A)single meanings
B)ambiguities
C)connotations
D)jargon

Question 54

Which of the following is NOT one of the four approaches to listening discussed in Chapter 2?

A)for resolution
B)for empathy
C)for comprehension
D)for analysis

Question 55

Nonverbal behaviors may _________ the verbal messages.

A)complement
B)reinforce
C)substitute for
D)all of the above

Question 56

Juanita's friend Ricardo has just broken up with his partner. He is sharing his feelings with her. What type of listening is Juanita doing?

A)for resolution
B)for evaluation
C)for empathy
D)for comprehension

Question 57

Which of the following is an indicator of whose turn it is to talk?

A)facial expressions
B)eye contact
C)both a and b
D)none of the above

Question 58

Vocal pauses "like" and "um" are examples of

A)euphemisms.
B)powerless speech.
C)ordering words.
D)slang.

Question 59

Which of the following cultures identify widening of the eyes to express disbelief?

A)French
B)Africans
C)Chinese
D)Hispanics

Question 60

What characteristic of language do North Americans value?

A)precision
B)directness
C)straight talk
D)all of the above

Question 61

People with low self-esteem are so self-critical that they cannot interpret accurately the behavior and communication of others.

Question 62

Which of the following is included in one's perception of the interview situation?

A)purpose
B)urgency
C)timing
D)all of the above

Question 63

Under what conditions are interview parties more likely to communicate beyond Level 1?

A)informal rather than formal
B)cold rather than warm
C)distant rather than close
D)open rather than private

Question 64

Men's lower-pitched voices are more credible and dynamic than women's higher-pitched voices.

Question 65

Most of our educations prepare us for talking, not listening.

Question 66

Noise can be caused by coming to an interview overwhelmed with a personal problem.

Question 67

Northern Europeans tend to prefer less personal distance than Southern Europeans.

Question 68

Which of the following is an outside force in the interview process?

A)family
B)government agencies
C)professional associations
D)all of the above

Question 69

One outside force affecting an interview is a union contract.

Question 70

The circular table with chairs around it has become popular in which type of interviews?

A)counseling
B)interview with more than two people
C)both a and b
D)none of the above

Question 71

Surveys of hundreds of corporations in the U.S. reveal that poor listening skills create barriers in all levels of organizations.

Question 72

The arbitrary nature of language, not improper use, causes most problems in communication.

Question 73

The climate of an interview will be more productive if you do all of the following except

A)inform the other party about the nature of the interview.
B)initiate the interview in a positive manner.
C)stopping by unannounced for the interview.
D)informing the other party of the purpose of the interview.

Question 74

People always "get in your face" when angry.

Question 75

It is usually wise to address difficult issues late in the work shift.

Question 76

Nonverbal behaviors are assumed to be less truthful than words.

Question 77

Holidays are never good times for interviews.

Question 78

When someone stands too close to us for our comfort, it is a violation of proximity norms.

Question 79

Which of the following is true?

A)High status people stand or sit closer to low status people.
B)Low status people prefer greater distances when dealing with superiors.
C)We maintain a greater distance with a stranger than close associates.
D)all of the above

Question 80

Anything that interferes with the communicative process is known as

A)territoriality.
B)noise.
C)place.
D)none of the above