Deck 7: Training Employees

Question 1

Attending classes is a faster and more efficient method of learning new skills as compared to EPSSs.

Answer 1

False
Explanation: Electronic performance support systems (EPSSs) provide access to skills training, information, and expert advice when a problem occurs on the job. Using an EPSS is faster and more relevant than attending classes.

Question 2

Along with physical elements,the training context should include emotional elements.

Answer 2

True
Explanation: Along with physical elements, the training context should include emotional elements.

Question 3

The training technique most widely used in the workplace is behavior modeling.

Answer 3

False
Explanation: At school, one tends to associate learning with classroom instruction, and that type of training is most widely used in the workplace, too. Classroom instruction typically involves a trainer lecturing a group.

Question 4

The last step in the instructional design process involves choosing a training method.

Question 5

Training programs use case studies to develop employees' management skills.

Question 6

For on-the-job training (OJT)programs to be effective,an organization should review OJT practices at companies in similar industries.

Question 7

Training refers to any planned effort by a firm to facilitate the learning of job-related knowledge,skills,or behavior by employees.

Question 8

The task analysis phase of needs assessment includes determining employees' readiness for training.

Question 9

Coordination training trains the team in understanding and practicing each other's skills so that they are prepared to step in and take another member's place.

Question 10

Experiential programs are an example of presentation methods.

Question 11

Action learning uses challenging,structured outdoor activities,which include difficult sports.

Question 12

Readiness for training is a combination of employee characteristics and positive work environment that permit training.

Question 13

Usually,needs assessment for training begins with a person analysis.

Question 14

Social support refers to the ways the organization's people encourage training.

Question 15

If a concept involves more than five items,the training program should deliver information in shorter sessions or chunks.

Question 16

Presentation methods are preferred over hands-on training methods in helping trainees to handle interpersonal issues.

Question 17

Apprenticeship programs can only be sponsored by the government.

Question 18

Effective training objectives include performance standards that are measurable.

Question 19

Putting together a request for proposal is a quick process.

Question 20

Instructional design logically should begin with needs assessment.

Question 21

Which of the following considers an organization's strategy and the resources available for training important before starting any training program?

A) Task analysis
B) Person analysis
C) Organization analysis
D) Employee readiness analysis
E) Skills analysis

Question 22

Which of the following primary variables in a person analysis can be affected by training?

A) The Organization's input
B) Performance feedback
C) The employee's ability and skills
D) Positive consequences to motivate good performance
E) The employee's motivation and attitudes

Question 23

Orientation training is designed to prepare employees to perform their job effectively,learn about the organization,and establish work relationships.

Question 24

What is a learning management system?

A) A team of trainers and human resource professionals who are responsible for planning and conducting the training programs in an organization.
B) The process of evaluating the organization, individual employees, and employees' tasks to determine what kinds of training, if any, are necessary.
C) A software application that automates the administration, development, and delivery of training programs.
D) A process for determining the appropriateness of training by evaluating the characteristics of the organization.
E) The process of determining individuals' needs and readiness for training.

Question 25

Which of the following help a manager identify which employees need training?

A) Person analysis
B) Organization analysis
C) Task analysis
D) Trend analysis
E) Regression analysis

Question 26

The best stage to prepare for evaluating a training program is after the program has been implemented.

Question 27

Which of the following is a characteristic of task analysis?

A) It does not require knowledge of the work environment.
B) It is independent of time constraints or deadlines.
C) It results in an assessment of employees' readiness for training.
D) It is usually conducted along with person analysis.
E) It helps in determining individuals' needs for training.

Question 28

Employee readiness characteristics for training include basic learning skills,especially _____,which includes being able to use written and spoken language,solve math problems,and use logic to solve problems.

A) emotional intelligence
B) psychological mindedness
C) spatial ability
D) psychomotor skills
E) cognitive ability

Question 29

Which of the following processes identifies the knowledge,skills,and behaviors that training should emphasize?

A) Person analysis
B) Task analysis
C) Transactional analysis
D) Trend analysis
E) Regression analysis

Question 30

The most accurate way to assess training effectiveness is to conduct pretests and posttests and then train all the employees.

Question 31

Needs assessment usually begins with _____.

A) task analysis
B) organization analysis
C) person analysis
D) competitor analysis
E) market analysis

Question 32

_____ is a combination of employee characteristics and positive work environment that permit training.

A) Organization analysis
B) Benchmarking
C) Learning management system
D) Orientation
E) Readiness for training

Question 33

A risk of diversity training programs is that they may alienate minorities.

Question 34

Which of the following defines needs assessment in the context of training?

A) It is the process of evaluating the organization, individual employees, and employees' tasks to determine what kinds of training are necessary.
B) It is a combination of employee characteristics and positive work environment that permit training.
C) It is a process that evaluates the monetary needs of employees that can motivate them to undertake a training program.
D) It is an application that automates the administration and delivery of a company's training program.
E) It is the process to determine employees' characteristics to ensure their readiness for training.

Question 35

Readiness for training depends on two broad characteristics of the work environment: situational constraints and _____.

A) employee ability
B) employees' incentive package
C) training curriculum
D) social support
E) employee attitude

Question 36

The first step in the instructional design process is:

A) implementing a training program.
B) conducting a needs assessment.
C) selecting training methods.
D) ensuring employees' readiness for training.
E) planning a training program.

Question 37

Interaction with persons from different cultures is known as cultural immersion.

Question 38

Organizational analysis looks at training needs with respect to the:

A) readiness of employees for training.
B) employee's strategy toward achieving organizational goals.
C) management's support for training activities.
D) monetary incentives the management has promised its employees.
E) severance package deal for a particular batch of employees.

Question 39

An organization's planned effort to help employees acquire job-related knowledge,skills,abilities,and behaviors is known as:_____

A) attrition.
B) benchmarking.
C) training.
D) compensation.
E) electromation.

Question 40

_____ refers to a process of systematically developing training to meet specified needs.

A) Fair representation
B) Orientation
C) Bumping
D) Instructional design
E) Organization analysis

Question 41

_____ is a training method that represents a real-life situation,with trainees making decisions resulting in outcomes that mirror what would happen on the job.

A) Apprenticeship
B) Coordination training
C) Experiential training
D) Internship
E) Simulation

Question 42

Which of the following types of professions would typically have an internship?

A) Electrician
B) Doctor
C) Carpenter
D) Plumber
E) Welder

Question 43

Which of the following documents outlines the type of service needed,the type and number of references needed,and the number of employees to be trained?

A) Request for proposal
B) Articles of incorporation
C) Instructional design
D) Needs assessment form
E) Organization analysis report

Question 44

You manage a car dealership.Given the increasing complexity and variety of today's automobiles,it is impossible to train your mechanics on the details of every potential repair problem.So you provide the mechanics a training program to familiarize them with the basics of engine,emission,and other types of repair,and in case of a particular problem,seek expert advice through an online computer application program.This learning approach is known as a(n):

A) e-learning simulation
B) electronic performance support system.
C) experiential behavior modeling program.
D) virtual reality-based simulation program.
E) online help.

Question 45

Which of the following training methods is used for conveying facts or comparing alternatives?

A) Hands-on methods
B) Presentation methods
C) Group-building methods
D) On-the-job training programs
E) Object class methods

Question 46

Which of the following is true of computer-based training?

A) It is generally more expensive than classroom instruction.
B) It is difficult to customize for specific training needs.
C) It is a not an interactive form of training.
D) It gives a company the flexibility in scheduling training.
E) It is now declining in popularity.

Question 47

_____ refers to the ways an organization's people encourage training.

A) Situational constraint
B) Employee orientation
C) Benchmarking
D) Social support
E) Experiential programing

Question 48

Which of the following types of professions would typically have an apprenticeship?

A) Accountant
B) Journalist
C) Bricklayer
D) Nurse
E) Lawyer

Question 49

Which of the following training methods uses techniques like lectures,workbooks,video clips,podcasts,and Web sites?

A) Group building methods
B) Hands-on methods
C) Presentation methods
D) Object class methods
E) Experiential programs

Question 50

Compared to other training methods,the hands-on training methods is most effective for:

A) Hands-on methods
B) conveying facts.
C) establishing teams or work groups.
D) communicating acceptable performance standards.
E) comparing alternatives.

Question 51

When using an outside expert,a complete _____ should indicate funding for the project and the process by which the organization will determine its level of satisfaction.

A) cohabitation agreement
B) letter of intent
C) certificate of occupancy
D) articles of incorporation
E) request for proposal

Question 52

Which of the following is a difference between apprenticeship and internship?

A) Apprenticeship is on-the-job training, whereas internship is a classroom-based training method.
B) Apprenticeship is a unstructured training method, whereas internship is a structured training method.
C) Apprenticeship is sponsored by employee unions, whereas internship is sponsored by educational institutions.
D) Most apprenticeship programs are for professions like accountants and lawyers, whereas most internship programs are in blue-collar jobs.
E) Apprenticeship does not provide an income, whereas internship provides an income while teaching a trade.

Question 53

Which of the following is an on-the-job training program that is generally sponsored by an educational institution as a component of an academic program?

A) Internship.
B) Coordination training.
C) Apprenticeship.
D) Experiential training.
E) Simulation training.

Question 54

Which of the following is true of audiovisual training?

A) It is the best method to establish teams or work groups.
B) It is an example of a hands-on method of training.
C) It can be carried out only in a classroom.
D) It does not allow users any control over the presentation.
E) It is not affected by an individual trainer's goals and skills.

Question 55

Which of the following is an example of an on-the-job training method?

A) Bumping
B) Benchmarking
C) Apprenticeship
D) Adventure learning
E) Action learning

Question 56

Which of the following statements is true of apprenticeship?

A) Apprenticeship is completely devoid of any presentation training methods.
B) Apprentices can earn an income while learning a trade.
C) Apprenticeship does not offer hands-on learning and practice.
D) Apprenticeship cannot be sponsored by institutes or groups outside of the firm.
E) Apprenticeship is mostly used for teaching management and interpersonal skills.

Question 57

Whether the training is done in-house or contracted out,the responsibility for coordinating the overall training program is called _____.

A) behavior modeling
B) training administration
C) simulation
D) orientation
E) training zone

Question 58

_____ is the limit on training's effectiveness that arises from the conditions within the organization.

A) Simulation
B) Social support
C) Situational constraint
D) Psychological mindedness
E) Experiential conflict

Question 59

Which of the following is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training?

A) Bumping
B) Benchmarking
C) Apprenticeship
D) Co-employment
E) Onboarding

Question 60

Which of the following is true of electronic performance support systems?

A) They provide expert advice when a problem occurs on the job.
B) They automate the administration and delivery of a company's training programs.
C) They determine the appropriateness of training by evaluating the characteristics of the organization.
D) They determine individuals' readiness for training.
E) They identify the tasks that training should emphasize.

Question 61

Which of the following statements is true of case studies?

A) Case studies stimulate learning by actively involving participants and mimicking the competitive nature of business.
B) Cases practice trainees in weighing and acting on uncertain outcomes after evaluating a case.
C) Trainees play a largely passive role while being trained with case studies.
D) Case studies do not encourage trainees to take risks.
E) Training with case studies does not require any interaction among trainees.

Question 62

Which of the following is an example of the cross-training method?

A) Mary, who is a cashier, is being trained to stock shelves in case there is a shortage of employees.
B) Stan and his work colleagues take part in a rafting course sponsored by the company.
C) Jenna and 5 other managers are tasked to study a business problem and present recommendations.
D) Jenson is asked to review videos of other employees exhibiting certain important behaviors related to the workplace.
E) Katherine uses an online persona to make decisions in game simulations involving job-related situations.

Question 63

_____ involves training sessions in which participants observe other people demonstrating the desired behavior,then have opportunities to practice the behavior themselves.

A) Random testing
B) Benchmarking
C) Behavior modeling
D) Experiential training
E) Classroom learning

Question 64

Which of the following methods helps increase readability of training material?

A) Replace concrete words with abstract words
B) Combine two or more sentences into one long sentence
C) Combine two or more paragraphs into one long paragraph
D) Add checklists and illustrations to clarify the text
E) Substitute written material for video, hands-on learning or other nonwritten methods

Question 65

Which of the following statements is true of simulators used in training?

A) They must have elements identical to those found in the work environment.
B) They cannot be used when the risks of a mistake on a job are great.
C) They are used for on-the-job training.
D) They are inexpensive to develop.
E) They do not need constant updating.

Question 66

_____ requires that employees actually learn the content of the training program and that the necessary conditions are in place for employees to apply what they learned.

A) Behavior modeling
B) Transfer of training
C) Simulation
D) Virtual reality
E) Action learning

Question 67

_____ is a team training method where teams are trained on how to share information and decisions to obtain the best team performance.

A) Behavior modeling
B) Experiential training
C) Diversity training
D) Coordination training
E) Simulation

Question 68

Team training in which team members understand and practice each other's skills so that they are prepared to step in and take another member's place is referred to as:

A) coordination training.
B) experiential training.
C) behavior modeling.
D) cross-training.
E) action learning.

Question 69

_____ is a computer-based technology that provides an interactive,three-dimensional learning experience.

A) Electronic performance support system
B) Instructional design
C) Learning management system
D) Benchmarking
E) Virtual reality

Question 70

Using avatars for training purposes would be an example of _____.

A) benchmarking
B) action learning
C) adventure learning
D) simulation
E) orientation

Question 71

One form of experiential training,called _____,is a teamwork and leadership training program based on the use of challenging,structured outdoor activities.

A) behavior modeling
B) coordination training
C) adventure learning
D) cross-training
E) action learning

Question 72

Giving teams or work groups an actual problem,having them work on solving it and commit to an action plan,and holding them accountable for carrying out the plan describes:

A) virtual reality
B) self-directed learning
C) action learning
D) business games.
E) simulations.

Question 73

Which of the following defines an avatar used in training by simulation?

A) A computer-based technology that provides an interactive three-dimensional learning experience.
B) A computer application that automates the administration and delivery of a training program.
C) A computer depiction of employees that can be manipulated in an online role-play.
D) A computer application that conducts needs assessments for an organization.
E) A technology that provides access to skills training, information, and expert advice when a problem occurs on the job.

Question 74

On-the-job use of knowledge,skills,and behaviors learned in training constitutes:

A) coordination training.
B) retraining.
C) cross-training.
D) action learning.
E) transfer of training.

Question 75

Marcus heads a garbage disposal firm called The Cleanout Company.Recently,his firm was under scrutiny from environmental organizations.To counter any possible negative claims by these organizations against his company,Marcus assigned 5 of his junior managers to study the issue and propose plans or initiatives that can make the company look more environmental friendly.He also instructed senior managers to mentor their juniors as they devised new ideas.Which of the following type of team training method did Marcus employ here?

A) Action learning
B) Adventure learning
C) Cross-training
D) Internship
E) Apprenticeship

Question 76

Which of the following is an example of an experiential training method?

A) Mary, who is a cashier, is being trained to stock shelves in case there is a shortage of employees.
B) Stan and his work colleagues take part in a rafting course sponsored by the company.
C) Jenna and 5 other managers are tasked to study a business problem and present recommendations.
D) Jenson is asked to review videos of other employees exhibiting certain important behaviors related to the workplace.
E) Katherine uses an online persona to make decisions in game simulations involving job-related situations.

Question 77

The difficulty level of written materials is known as:

A) severability.
B) scalability.
C) modularity.
D) interoperability.
E) readability.

Question 78

Behavior modeling is especially useful for improving:

A) quantitative skills.
B) interpersonal skills.
C) spatial skills.
D) clerical skills.
E) cognitive skills.

Question 79

When should a training program be evaluated?

A) Before the request for proposal is developed.
B) When the organization ensures readiness.
C) After the program has been developed.
D) During the implementation of the program.
E) When the program is being developed.

Question 80

A(n)_____ is a detailed description of a situation that trainees analyze and discuss and is designed to develop higher-order thinking skills.

A) restrictive covenant
B) premium only plan
C) case study
D) pareto chart
E) avatar