Deck 1: The Exceptional Manager: What You Do How You Do It

Question 1

Robert is a district manager who oversees several store managers in a national chain of restaurants.Robert reports directly to the vice president of stores and marketing,a member of top management.Robert is a middle manager.

Answer 1

True

Question 2

At times,to be efficient in management means not using resources in the most cost-effective way.

Answer 2

False

Question 3

Don works diligently to accomplish the company goals in an efficient and effective manner,utilizing his employees through planning,organizing,leading,and controlling company resources.Don is

A)developing synergy.
B)delegating.
C)entrepreneuring.
D)managing.
E)vision planning.

Answer 3

D

Question 4

Opportunity entrepreneurs are those who start their own business because they lost a job.

Question 5

Tanesha works for a line of sporting goods stores.In her role,she makes strategic long-term decisions about her company's overall direction,and she creates the overall corporate goals,policies,and strategies.In light of these tasks,Tanesha must be a middle manager.

Question 6

Over the past 10 years,business crime has all but disappeared,thanks to technological oversight.

Question 7

Organizations can gain a competitive advantage simply by matching their competition in terms of cutting costs and responsiveness to employees.

Question 8

Martina recently met with her manager,Omari,who spent time motivating her by showing Martina how important she is to the company's success.Martina is now excited to do her part to help the company achieve its goals.Omari was performing the management function known as leading.

Question 9

One of the challenges of management is that problems and scenarios are seldom similar,so managers are not able to use past products and accomplishments as indicators of future success.

Question 10

Greg,a supervisor,is known by his managers to be sharp in his decisions and has a good track record of meeting his goals;Greg is a(n)____ manager.

A)effective
B)diverse
C)detail
D)efficient
E)macro

Question 11

The vice president of human resources is a first-line manager.
I

Question 12

Tom,a restaurant general manager,carefully watches his costs by reusing some items that in the past were immediately thrown away.Tom is an example of a(n)_____ manager.

A)effective
B)diverse
C)detail
D)efficient
E)macro

Question 13

Innovation in business is defined as seeking ways to deliver less costly goods but in similar ways,maintaining employee morale.

Question 14

Mintzberg concluded that managers play three broad types of roles: interpersonal,analytical,and critical.

Question 15

At ABC Manufacturing,employees work together to achieve the company goals and purposes.ABC Manufacturing is a(n)

A)ad hoc team.
B)organization.
C)visionary.
D)user of stretch goals.
E)force.

Question 16

George is developing a new employee schedule for his lawn care service due to the increase in business during the summer.While doing this,George is involved in organizing.

Question 17

Telecommuting has been found to enhance employee satisfaction and performance.

Question 18

The ideal state that many people seek is an emotional zone somewhere between excitement and anxiety.

Question 19

Which one of the following is one way to think about management?

A)efficiency in motion
B)the science of helping people
C)the science of accomplishing things
D)the art of getting things done through people
E)the science of synergy

Question 20

Susan,a district manager for a large retail chain,is comparing the goals of her stores with recent sales.She knows that two stores are underperforming,so she plans on meeting with those managers to discuss corrective action;this process is the controlling managerial function.

Question 21

Studies show that dealing with excessive and unimportant e-mail and text messages in the workplace can lead to

A)decreased employee conflict and stress.
B)increased productivity.
C)improved morale.
D)synergy.
E)increased employee conflict and stress.

Question 22

_________ employs state-of-the-art computer software and hardware to help people work better together.

A)A strategy database
B)Collaborative computing
C)A knowledge base
D)A wisdom system
E)Knowledge management

Question 23

___________ is the discipline concerned with creating computer systems that simulate human reasoning and sensation.

A)Human simulation
B)Simulation production
C)IT simulation
D)Artificial intelligence
E)Cognitive cloning

Question 24

_______ are two of the primary challenges facing managers today.

A)Dealing with employee issues and maintaining good records
B)Dealing with the lack of information and union problems
C)Dealing with union and financial issues
D)Managing for a competitive advantage and diversity
E)Dealing with ethical dilemmas and decreasing diversity

Question 25

A national sales organization has implemented a set of training courses on its intranet,with a link that allows employees to find and share answers to questions that arise with customers.______ is the system that allows the sharing of knowledge and information throughout an organization.

A)A strategy database
B)Knowledge implementation
C)A knowledge base
D)A wisdom system
E)Knowledge management

Question 26

Being able to ________ is a key benefit for those who study management.

A)relate to their managers and deal with organizations from the outside
B)better manage money
C)relate to coworkers and deal with technology
D)sell their product
E)counsel workers on personal and family issues

Question 27

According to the _______,taking care of customers is essential to obtaining a competitive advantage.

A)Golden Marketing Rule
B)first law of business
C)Employee Rule
D)Profit-Generating Code
E)synergy focus

Question 28

ABC Manufacturing employs some of the top professionals in its field,and because of their skills and experience,ABC is highly efficient and outperforms its competitors.ABC Manufacturing has a(n)____ over its competition.

A)quality mark
B)effectiveness advantage
C)synergy
D)leadership dimension
E)competitive advantage

Question 29

In 2014,approximately what percentage of the U.S.population was foreign-born?

A)32 percent
B)21 percent
C)8 percent
D)50 percent
E)13 percent

Question 30

Today,companies emphasize _____ with production.

A)efficiency
B)increased synergy
C)diversity
D)training
E)employee happiness

Question 31

Management is defined as the pursuit of organizational goals

A)efficiently and effectively.
B)correctly and with synergy.
C)economically.
D)efficiently and in a detailed-oriented manner.
E)with passion and effectiveness.

Question 32

The owners of a local restaurant routinely try to develop new menu items and seek better ways of helping their customers.______ is the result of their efforts.

A)Synergy
B)The production objective
C)MBO
D)Efficiency
E)Innovation

Question 33

Becoming a manager offers

A)few rewards due to the large amount of stress.
B)many rewards apart from money and status.
C)an individual to be exempt from some current laws.
D)an individual to not have to stretch his or her abilities.
E)little apart from money and status.

Question 34

Gregson Production is keenly aware of the need to strive daily to produce goods and services more effectively than its competitors.Therefore,Gregson's management strives to ____ in order to achieve this standard.

A)maintain a diverse workforce
B)be responsive to employees
C)stay involved with the community
D)maintain quality and efficiency
E)increase its global presence

Question 35

According to the theory that ______,first noted by New York Times columnist Thomas Friedman,globalization has leveled the competitive playing fields between industrial and emerging-market countries.

A)the world is one
B)globalism is decreasing
C)the world is flat
D)world economies are too narrow
E)one world government is the answer

Question 36

Samuel,a marketing manager,recently attended a management workshop where he learned of Mihaly Csikzentmihalyi's view that the ideal state that many people seek is

A)between a high and low pay rate.
B)a point of little working and more relaxing.
C)an emotional zone somewhere between boredom and anxiety.
D)where very little work is required.
E)a high-pressure career that makes an individual stronger.

Question 37

The multiplier effect states that a manager's influence on the organization

A)has implications far beyond the results that can be achieved by one person acting alone.
B)is felt repeatedly for many days.
C)can have great and continual cost implications.
D)also results in large consequences for employees' families.
E)can result in many types of company diversity.

Question 38

Because Ace Development Services is the only company that supplies a critical product for clients,customers of Ace are likely to

A)put up with poor-quality products.
B)stop producing products needing the Ace part.
C)be more profitable.
D)increase company synergy.
E)pay lower prices for the Ace parts.

Question 39

Even for nonprofits,sooner or later there will be no organization without

A)ethical standards.
B)good laws.
C)the Employee Rule.
D)customers.
E)synergy focus.

Question 40

Shoshanna,the regional manager of a global sales organization,gives freedom to the sales representatives on the amount spent on gifts for prospective Asian and European customers.Shoshanna is managing for

A)dilemma resolution.
B)global standards.
C)international politics.
D)ethical standards.
E)global diversity.

Question 41

Donna,vice president of finance,and Bob,vice president of human resources,are

A)lower-level managers.
B)team leaders.
C)advisory managers.
D)board members.
E)functional managers.

Question 42

What are the four levels of managers?

A)upper,regional,middle,lower
B)upper,middle,floating,lower
C)top,middle,first-line managers,team leaders
D)top,middle,first-line,advisors
E)upper,board of directors,middle,lower

Question 43

Betty reports to the front desk manager.Betty is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service.Betty does not have authority over other team members,but she provides guidance,instruction,and direction to them.Betty is a(n)

A)lower-level manager.
B)team leader.
C)advisory manager.
D)director of the board.
E)top-level manager.

Question 44

At times,customers have an unexpected need and require certain departments,such as production,to change their schedule to meet the demands of the sales department.When Susan,the vice president of marketing,inspires the production team to put in the extra effort,she is playing a(n)____ role.

A)delegation
B)implementation
C)leadership
D)monitoring
E)staffing

Question 45

When the manager of a local restaurant sets goals and then develops a blueprint for how to achieve them,she is

A)planning.
B)monitoring.
C)delegating.
D)organizing.
E)staffing.

Question 46

Josh,a college student,has become very interested in helping his community,so he is volunteering in a neighborhood improvement organization.This type of organization is an example of a(n)______ organization.

A)mutual-benefit
B)for-profit
C)nonprofit
D)advancement
E)green

Question 47

What are the four principal functions of management?

A)executing,planning,organizing,and leading
B)scheduling,organizing,leading,and staffing
C)staffing,planning,motivating,and delegating
D)planning,organizing,leading,and controlling
E)staffing,planning,leading,and delegating

Question 48

Elizabeth is a chef and the kitchen manager in an upscale restaurant.She is very knowledgeable in both the culinary and restaurant management fields.Because she possesses these technical skills,Elizabeth can be considered a(n)____ worker.

A)cognitive
B)focused
C)top-rated
D)MBO
E)knowledge

Question 49

Donna manages the service desk and makes routine decisions related to customer refunds and merchandise returns.Donna also oversees the daily tasks of the cashiers and front desk employees.Donna is a(n)

A)team leader.
B)first-line manager.
C)board member.
D)middle manager.
E)top manager.

Question 50

The city fire department offers its services to any individual within its city limits,so even Paul,who is driving through the city on vacation,received assistance with a car fire.The fire department is an example of a ___organization.

A)servant
B)commonweal
C)for-profit
D)volunteer
E)mutual benefit

Question 51

Being a manager can be one of the greatest avenues to a meaningful life,particularly if the manager

A)is working in a diverse culture.
B)has a supportive family.
C)is working within a supportive or interesting organizational culture.
D)likes his or her job.
E)works in an organization with a strong training program.

Question 52

The district manager of a national fast-food restaurant watches the sales reports for each restaurant daily to compare actual sales with projected sales goals,and then takes corrective action if needed.In which part of the management process is she participating?

A)goal setting
B)controlling
C)organizing
D)situational planning
E)motivating

Question 53

The general manager of a furniture store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer.The manager's behavior is an example of

A)leading.
B)delegating.
C)upkeep.
D)situational control.
E)planning.

Question 54

Tutors for Students (TFI)is an organization with the purpose of offering free tutoring to older students.TFI does not expect to earn any money through its operations.Therefore,TFI is an example of a ____ organization.

A)nonprofit
B)mutual-benefit
C)commonweal
D)servant
E)for-profit

Question 55

Mark,vice president of human resources at Executive Corporation,is a(n)

A)team leader.
B)first-line level manager.
C)board manager.
D)middle-level manager.
E)upper-level manager.

Question 56

Management theorist Peter Drucker compared the workplace of the future to

A)the Great Depression.
B)past political leaders.
C)apples and oranges.
D)outmoded marketing concepts.
E)a symphony orchestra.

Question 57

In February,Paula,the manager of a landscaping company,is looking at the upcoming need for more workers to handle the increased customers in spring and summer.Which of the four key management processes is she using?

A)planning
B)organizing
C)managing
D)leading
E)controlling

Question 58

Felix pays a lot of attention to the environment outside his company,staying alert for long-run opportunities and problems and devising strategies for dealing with them.Felix is a(n)

A)team leader.
B)first-line manager.
C)board manager.
D)monitoring manager.
E)upper-level manager.

Question 59

Paula,a plant manager,received an e-mail from the CEO stating that the company will now be focusing on customer service.The e-mail also stated that all plant managers need to implement this policy and coordinate the activities related to this strategy for their lowest-level managers.Paula is a(n)

A)team leader.
B)first-line manager.
C)board member.
D)middle manager.
E)top manager.

Question 60

When building a new residential development or mall,a national real estate organization typically does not remove many trees,basing its decision on the belief that natural resources are limited and the company must not compromise the ability of future generations to meet its own needs.To which philosophy is the company adhering?

A)sustainability
B)environmental stimulation
C)natural ethics
D)enviroethics
E)green values

Question 61

An individual or individuals who work(s)within an existing organization,using personal resources to make the most of an opportunity,is a(n)

A)entrepreneur.
B)angel investor.
C)stockholder.
D)venturist.
E)intrapreneur.

Question 62

Maria,the public relations manager of a local library,is meeting with the news media regarding a new reading program for children.Maria is performing the _______ role.

A)spokesperson
B)disseminator
C)liaison
D)entrepreneur
E)figurehead

Question 63

Sally has a high-paying management position with a Fortune 500 company,but she is tired of working for corporate America.So Sally has decided to start a business,and she knows she will be successful as an entrepreneur because entrepreneurs typically

A)have a high need for achievement.
B)have little tolerance for risk.
C)have an external locus of control.
D)have a low need for achievement.
E)believe others control their destiny.

Question 64

Melissa,the hotel manager,knows that the number of guests at her hotel has significantly decreased.
Therefore,corporate has made it clear that the amount each department can spend on certain items will need to be cut for the year.Melissa needs to work with the hotel department managers on how to cut costs,as a part of her role as

A)monitor.
B)disseminator.
C)disturbance handler.
D)entrepreneur.
E)resource allocator.

Question 65

An entrepreneur is best described as

A)someone who works inside an existing organization and sees a new product opportunity.
B)a type of intrapreneur.
C)a type of research assistant.
D)someone who takes risks to try to create a new enterprise.
E)someone who develops a new enterprise without risks.

Question 66

When Dave,a restaurant owner,had his seafood business destroyed by Hurricane Katrina,he believed that he was in control of his own destiny and made a decision to rebuild the company.Dave is an individual with a(n)

A)external locus of control.
B)exit strategy.
C)low tolerance for ambiguity.
D)internal locus of control.
E)inside opportunity.

Question 67

Deshawn started a new type of business that provides new and unique services that did not exist before his efforts.Deshawn is acting as a(n)

A)team leader.
B)developer.
C)entrepreneur.
D)angel capitalist.
E)intrapreneur.

Question 68

The vice president of human resources for a national electronics retailer is meeting with employees of several stores to present information to workers that their stores are closing and how the company will help employees in the future.Here,the vice president of HR is playing a(n)_______ role.

A)spokesperson
B)liaison
C)disseminator
D)entrepreneur
E)transition

Question 69

To maintain a competitive advantage,the top management of a national furniture store made the decision to increase employee training,add rewards that motivate employees,and look at improving procedures related to disciplining workers.These decisions are made by managers who play a ______ role.

A)figurehead
B)leadership
C)liaison
D)spokesperson
E)negotiator

Question 70

The police chief is meeting with some citizens in his community,where he will discuss the police department's positive service delivery.The success of his organization is measured by

A)its increased involvement in the community.
B)how much money he saved last year.
C)its image in the public eye.
D)its profitability.
E)its effectiveness,such as decreased crime.

Question 71

Raylene,the CEO of a Fortune 500 company,met with business leaders from the local community.Afterwards,she spent time informally answering their questions about the company.In answering these questions,which managerial role was Raylene playing?

A)consumerism resource allocator
B)leadership figurehead
C)monitor
D)entrepreneur
E)thought leader/visionary

Question 72

Rebecca,a department manager,has been dealing with two workers in her department who do not get along.Due to family problems for both employees,today they had a loud argument in the break room.Rebecca is meeting with both to resolve the issues.Which managerial role is Rebecca playing?

A)monitor
B)resource allocator
C)disturbance handler
D)negotiator
E)spokesperson

Question 73

According to management scholar Henry Mintzberg,which three roles do managers play?

A)interpersonal,analytical,professional
B)professional,leader,informational
C)interdependent,monitor,analytical
D)interpersonal,informational,decisional
E)interpersonal,analytical,monitor

Question 74

Which of the following are the characteristics of an entrepreneur?

A)self-confidence,belief in personal control of destiny,and high energy level
B)an action orientation,low energy level,and high tolerance for ambiguity
C)a high tolerance for ambiguity,high energy level,and little tolerance for ambiguity
D)self-confidence,little belief in personal control of destiny,little tolerance for ambiguity
E)self-confidence,belief in personal control of destiny,and low need for achievement

Question 75

According to Robert Katz,which three skills do managers develop through education and experience?

A)cognitive,people,technical
B)monitoring,planning,leading
C)planning,leading,conceptual
D)technical,leading,planning
E)technical,conceptual,human

Question 76

According to management scholar Henry Mintzberg,which of the following is true of managers?

A)They tend to work long hours and rely less on verbal communication than on written communication.
B)They have work that is characterized by brevity and routine.
C)They have work that is characterized by fragmentation,brevity,and variety.
D)They tend to work long hours at a slow pace.
E)They tend to work shorter hours and rely more on written communication than on verbal communication.

Question 77

One of the reasons Ace Distributors,a local manufacturing company,is considered a good place to work is that the managers encourage and reward their employees for developing new products and ways of improving existing products and services.In this example,Ace Distributors' managers are carrying out the ______ role.

A)talent implementer
B)developer
C)entrepreneur
D)visionary
E)improvement

Question 78

As a store manager,Liandra has to play the role of negotiator,such as purchasing products at a fair price for her company.As she handles this responsibility,Liandra is playing the ____ role.

A)disseminator
B)decisional
C)leadership
D)bargainer
E)interpersonal

Question 79

After his company closed the retail location he managed,while Tareq was interviewing for other management positions,he began a painting business.Tareq is an example of a(n)

A)risk intrapreneur.
B)intrapreneur.
C)opportunity intrapreneur.
D)performance entrepreneur.
E)necessity entrepreneur.

Question 80

Greg,the marketing manager,is constantly seeking information about his competition while looking online or speaking to people.Greg is playing the ___ role.

A)liaison
B)decisional
C)resource allocator
D)disseminator
E)monitor