Deck 15: Retailing, Direct Marketing and Wholesaling

Question 1

In what ways do retailers add value to products?

Answer 1

Retailers add value for customers by providing services and assisting in making product selections. They can also enhance consumers' perception of the value of products by making buyers' shopping experiences easier or more convenient, such as providing free delivery or offering an online shopping option. Retailers can facilitate comparison shopping to allow customers to evaluate different options. For example, car dealerships often cluster in the same general vicinity, as do furniture stores. Product value is also enhanced when retailers offer services, such as technical advice, delivery, credit, and repair. Finally, retail sales personnel are trained to be able to demonstrate to customers how products can satisfy their needs or solve problems.Retailers can add significant value to the supply chain, representing a critical link between producers and ultimate consumers by providing the environment in which exchanges occur. Retailers play a major role in creating time, place, and possession utility and, in some cases, form utility. Retailers perform marketing functions that benefit ultimate consumers by making available broad arrays of products that can satisfy their needs.

Question 2

What are the three types of nonstore retailing, and what are some examples of each?

Answer 2

Direct marketing, direct selling, and vending are the three types of nonstore retailing.Direct marketing is the use of telephone, Internet, and nonpersonal media to communicate product and organizational information to customers, who can purchase products via mail, telephone, or the Internet. Direct marketing can occur through catalog marketing, direct-response marketing, telemarketing, television home shopping, and online retailing. Companies such as Land's End, Pottery Barn, and Crate & Barrel, sell via catalogs, online, and through retail stores. The Home Shopping Network originated and popularized the television home shopping format.Direct selling is the marketing of products to ultimate consumers through face-to-face sales presentations at home or in the workplace. The top five global direct selling companies are Avon, Amway, Herbalife, Natura Cosmeticos, and Vorwerk & Co. Product categories that have been highly successful for direct selling include cosmetics and personal-care products, health products, jewelry, accessories, and household products.Automatic vending is the use of machines to dispense products. It is one of the most impersonal forms of retailing and accounts for a small minority of all retail sales. InstyMeds vending machines dispense prescription medications to customers, and fishermen in Pennsylvania can even buy live bait via PA Live Bait Vending.

Question 3

Walmart, Macy's, Nordstrom's, and Toys "R" Us are examples of

A)manufacturers.
B)merchant wholesalers.
C)end-users.
D)agents.
E)retailers.

Answer 3

E

Question 4

Compare and contrast department stores and discount stores.

Question 5

A retailer is an organization that purchases products for the purpose of reselling them to

A)other retail organizations.
B)the government.
C)ultimate consumers.
D)wholesalers.
E)nonprofit organizations.

Question 6

Discuss some of the functions that full-service wholesalers provide. How do these differ from those that limited-service wholesalers provide?

Question 7

What are the primary advantages and disadvantages of a franchise arrangement for a franchisee?

Question 8

Compare the services wholesalers provide for producers with the services they provide to retailers.

Question 9

What is a store's image, and how does it affect retailing strategy decisions?

Question 10

What are the two categories of retail stores based on breadth of products offered, and what types of stores are in each category?

Question 11

Identify and describe three kinds of specialty stores.

Question 12

Discuss the role of merchant wholesalers. When is a producer most likely to use them?

Question 13

Taylor works for a company that buys snacks such as chips, cookies, and candy in bulk from manufacturers. Taylor's company then repackages them and sells them to vending companies who have vending machines at government institutions. Taylor most likely works for a(an) ___, while the vending machine company is a(an) _____.

A)Wholesaler; retailer
B)Wholesaler; broker
C)Broker; retailer
D)Broker; agent
E)Agent; retailer

Question 14

What wholesaling activities do selling agents and brokers perform?

Question 15

Discuss the advantages and disadvantages of catalog marketing.

Question 16

What role does wholesaling play in the marketing channel? Is this role necessary?

Question 17

Kate owns a refreshment-stand business at the community ballpark. She goes to a warehouse store like Sam's and purchases snacks and canned soda that she will sell at her refreshment stand. Kate is considered a(n)

A)wholesaler.
B)broker.
C)retailer.
D)intermediary.
E)agent.

Question 18

Direct selling, direct marketing, and vending machines are all examples of

A)producing.
B)advertising.
C)promoting.
D)retailing.
E)wholesaling.

Question 19

Why is a store's location one of the most important strategic retailing decisions?

Question 20

Retailing is best characterized as

A)large organizations that carry wide and deep product mixes.
B)transactions in which the buyer intends to consume the product through personal, family, or household use.
C)arrangements whereby a supplier grants a dealer the right to sell its products.
D)transactions in which the purchaser intends to use the product for resale or for business operations.
E)exchanges that take place only in a store or service establishment.

Question 21

As discount stores improve their services and atmosphere as well as raise their prices, the distinction between discount stores and ____ is becoming blurred.

A)superstores
B)supermarkets
C)specialty stores
D)department stores
E)category killers

Question 22

Self-service, general merchandise stores such as Kmart are known as

A)discount stores.
B)warehouse showrooms.
C)catalog showrooms.
D)superstores.
E)specialty retailers.

Question 23

Nordstrom, Macy's, and JCPenney are all considered

A)department stores.
B)discount stores.
C)off-price retailers.
D)specialty retailers.
E)category killers.

Question 24

A general-merchandise retailer offers

A)a single product line that is stocked in depth.
B)few product lines with deep assortments of these lines.
C)few choices of a large variety of product lines.
D)products through the Internet and catalogs only.
E)a variety of product lines that are stocked in depth.

Question 25

If a store has areas for men's apparel, women's apparel, housewares, cosmetics, and jewelry and competes mostly on the basis of service, it is most likely a(n)

A)niche retailer.
B)department store.
C)specialty retailer.
D)superstore.
E)category killer.

Question 26

Which type of retail outlet can have up to 200,000 square feet?

A)Superstores
B)Supermarkets
C)Discount stores
D)Department stores
E)Category killers

Question 27

A large retailer selling food and most routinely purchased consumer products is a

A)hypermarket.
B)supermarket.
C)discount store.
D)Warehouse club.
E)Superstore.

Question 28

Supermarkets, discount stores, and hypermarkets can all be classified as

A)superstores.
B)general merchandise retailers.
C)department stores.
D)specialty retailers.
E)off-price retailers.

Question 29

Jack gets a shopping list from his wife. On the list are a potted plant, fresh salmon, vitamins, bread, milk, and a birthday cake. To make just one stop to save time, Jack should go to a(n)

A)convenience store.
B)category killer.
C)specialty store.
D)specialty retailer.
E)supermarket.

Question 30

Laura goes to Walmart and buys some clothing, a DVD, and all the groceries she needs for her family. What type of retailer is this particular Walmart?

A)Supermarket
B)Superstore
C)Hypermarket
D)Discount store
E)Department store

Question 31

Ollies' is a regional self-service retail store that sells name-brand electronics, tools, housewares, and sporting goods at low prices. Ollies' is an example of a

A)department store.
B)discount store.
C)warehouse showroom.
D)specialty store.
E)superstore.

Question 32

Which of the following was developed in 1927 to supply milk, eggs, and other products for customers replenishing their ice boxes?

A)Supermarkets
B)Convenience stores
C)Discount stores
D)Department stores
E)Specialty stores

Question 33

Compared with other types of retailers, department stores compete mainly on the basis of

A)customer services.
B)low prices.
C)a very deep assortment of a few specific products.
D)high sales volume.
E)catalog sales.

Question 34

Cash and Carry is a store that carries food, clothing, and household goods at lower price margins than other nearby stores. There is little service provided and customers have to bag their own purchases. Cash and Carry is most likely an example of a(an)_

A)department store.
B)category killer.
C)discount store.
D)supermarket.
E)warehouse showroom.

Question 35

By locating in the same general vicinity as other car dealerships, Hartfield Honda can

A)facilitate comparison shopping.
B)create form utility.
C)facilitate wholesale exchanges.
D)create possession utility.
E)create exchange utility.

Question 36

What is the primary distinction between superstores and hypermarkets?

A)Superstores offer a wider variety of products than hypermarkets.
B)Superstores offer low prices while hypermarkets have moderate to high prices.
C)Hypermarkets have fewer departments but deeper product lines than superstores.
D)Hypermarkets are larger and have more types of products than superstores.
E)These two types of retailers carry very different types of products.

Question 37

Aidan is getting ready to move to campus for his freshman year of college. To get the products he needs for his dorm room, he goes to a store that sells household goods such as plastic containers, sheets, and towels. The store also sells items such as shampoo, deodorant, and toothpaste. Aidan has most likely gone to a(n)

A)discount stores.
B)superstores.
C)supermarkets.
D)department stores.
E)warehouse clubs.

Question 38

Kroger, Safeway, and Publix are all considered

A)superstores.
B)groceries.
C)department stores.
D)supermarkets.
E)food stores.

Question 39

Which type of retailer generally accepts lower margins than traditional retailers in exchange for higher sales volume?

A)Department stores
B)Traditional specialty retailers
C)Warehouse showrooms
D)Direct marketers
E)Discount stores

Question 40

A small self-service store that is open long hours and carries a narrow product assortment in convenient locations is best described as a

A)discount store.
B)department store.
C)convenience store.
D)supermarket.
E)category killer.

Question 41

When off-price retailers obtain too much in-season, high-quality merchandise, tension between them and ____ builds.

A)discount stores
B)category killers
C)specialty retailers
D)warehouse clubs
E)department stores

Question 42

Matt's girlfriend tells him she wants a cashmere sweater for Christmas. Matt decides to go to a store that provides the best possible selection of sweaters. His best choice would be to shop at a ____ store.

A)department
B)catalog
C)discount
D)traditional specialty
E)convenience

Question 43

Retailers that sell only to members and feature discount retailing combined with cash-and-carry wholesaling are called

A)hypermarkets.
B)retail groups.
C)warehouse showrooms.
D)discount stores.
E)warehouse clubs.

Question 44

Which of the following is a large-scale, members-only, retailer that combines cash-and-carry wholesaling with discount retailing?

A)Warehouse showroom
B)Warehouse club
C)Catalog showroom
D)Category killer
E)Hypermarket

Question 45

A(n) ____ is a very large specialty store that competes on the basis of lower prices and enormous product availability.

A)warehouse club
B)off-price retailer
C)category killer
D)traditional specialty store
E)super center

Question 46

Michael's, PetSmart, and Staples are all examples of

A)discount stores.
B)off-price retailers.
C)category killers.
D)traditional specialty retailers.
E)superstores.

Question 47

Sam's and Costco are examples of

A)discounters.
B)warehouse clubs.
C)warehouse showrooms.
D)discount clubs.
E)wholesalers.

Question 48

Which of the following is not a common feature of a warehouse club?

A)Concrete floors
B)Wide aisles
C)Good customer service
D)Large packages
E)Low price per unit

Question 49

What type of retailers are the primary competitors for specialty retailers?

A)Discount stores
B)Category killers
C)Catalog marketers
D)Department stores
E)Superstores

Question 50

A narrow product mix with a deep product line would most likely be carried by

A)mass merchandisers.
B)supermarkets.
C)discount stores.
D)specialty retailers.
E)warehouse showrooms.

Question 51

Levitz Furniture locates in huge, low-cost buildings, maintains large, on-premises inventories, and offers minimum service. Levitz is a

A)warehouse showroom.
B)catalog showroom.
C)superstore.
D)warehouse club.
E)department store.

Question 52

Off-price retailers feature

A)deep discounts, few customer services, and central checkouts.
B)sales expertise, wide selections, and low prices.
C)overstocks, designer brands, and moderate prices.
D)a narrow product range and enormous product availability.
E)cash only sales and few customer services.

Question 53

After shopping in the same store for nearly two hours, Chelsea goes to Burger King for a Whopper, while Cynthia goes to the optical shop to see if her contacts are ready. They engage in these activities without leaving the store in which they have been shopping. They are most likely in a

A)superstore.
B)hypermarket.
C)department store.
D)general merchandise retailer.
E)discount store.

Question 54

Category killers compete primarily on the basis of

A)enormous product selection and sales expertise.
B)low prices and enormous product availability.
C)convenient locations and customer services.
D)rock-bottom prices and moderate selections.
E)one-stop shopping and product availability.

Question 55

Stores that buy manufacturers' seconds, overruns, returns, and off-season production runs at below wholesale prices. These firms resell this merchandise to consumers at deep discounts, and are called

A)category killers.
B)off-price retailers.
C)specialty retailers.
D)hypermarkets.
E)discount retailers.

Question 56

​Which of the following is an example of a category killer?

A)JCPenney
B)Walmart
C)Marshalls
D)Sam's
E)Toys "R" Us

Question 57

A store that offers a wide variety of shoes for men, women, and children would most likely be considered a(n)

A)department store.
B)specialty retailer.
C)category killer.
D)off-price retailer.
E)warehouse showroom.

Question 58

Retail facilities located in big, low-cost buildings with large on-premise inventories and minimal services are called

A)catalog showrooms.
B)category killers.
C)warehouse showrooms.
D)warehouse clubs.
E)display outlets.

Question 59

Stores that are in a manufacturers' outlet mall, such as Ralph Lauren, Tommy Hilfiger, Clarks' Shoes, and Samsonite Luggage are most appropriately classified as a(n)

A)discounter.
B)specialty retailer.
C)off-price retailer.
D)category killer.
E)department store.

Question 60

Off-price retailers and category killers are both

A)specialty retailers.
B)discount stores.
C)showrooms.
D)general merchandisers.
E)department stores.

Question 61

The kinds of products being sold and the availability of public transportation are both factors that influence a retailer's decision about

A)store atmosphere.
B)location.
C)retail positioning.
D)store image.
E)the wheel of retailing.

Question 62

In Cara's hometown, there is a mall with a small Sears store, a Macy's department store, a couple of fast food restaurants, a few specialty shops, and some convenience stores. The mall features seasonal sidewalks sales and boat shows. This mall is most likely a ____ shopping center.

A)neighborhood
B)national
C)regional
D)community
E)city

Question 63

Many cities are revitalizing their downtown areas by bringing in new retail establishments. They are building new civic structures, passing ordinances that encourage the restoration of historic buildings, and developing mixed-use structures that include retail, residential, and other uses. These areas are best described as

A)neighborhood shopping centers.
B)community shopping centers.
C)traditional shopping centers.
D)traditional business districts.
E)free-standing structures.

Question 64

Shopping centers include

A)neighborhood, regional, superregional, power, and strip malls.
B)community, rural, urban, and traditional business districts.
C)outlet, power, lifestyle, superregional, regional, neighborhood, and community.
D)outlet malls, lifestyle, strip malls, and shopping malls.
E)free-standing, convenience, traditional, and regional.

Question 65

Which of the following may include special attractions such as amusement parks or skating rinks?

A)Convenience shopping centers
B)Neighborhood shopping centers
C)Community shopping centers
D)Regional shopping centers
E)Superregional shopping centers

Question 66

Location is important to a retailer because

A)suppliers charge more to service stores in certain trading areas.
B)a desirable location appeals to consumers' emotions.
C)location is the major determinant of store image.
D)location determines the trading area from which the store must draw its customers.
E)convenient location is an essential customer service element.

Question 67

A shopping center that contains stores owned by manufacturers who make a special effort not to conflict with traditional retailers is a(n)

A)strip mall.
B)neighborhood shopping center.
C)off-price mall.
D)lifestyle shopping center.
E)outlet shopping center.

Question 68

A shopping center containing a Macy's, Sears, and JC Penney as well as dozens of specialty shops, restaurants, and entertainment is most likely a

A)regional shopping center.
B)neighborhood shopping center.
C)community shopping center.
D)complete business district.
E)lifestyle shopping center.

Question 69

Colin brags to his friend Reid that his new bike shop has lots of parking and great visibility from Harper Avenue, and his nearest business neighbors are several hundred feet away. Colin has selected a ____ site for his retail business.

A)free-standing
B)traditional business district
C)neighborhood shopping center
D)community shopping center
E)regional shopping center

Question 70

Hickory Village Shopping Center has two department stores and some specialty and convenience stores. It serves a large geographic area and holds special events to stimulate consumer traffic. Hickory is a ____ shopping center.

A)community
B)regional
C)nontraditional
D)neighborhood
E)power

Question 71

In contrast to industrial products, consumer products are often purchased because of

A)economic planning.
B)necessity.
C)prior planning.
D)social influences.
E)rational needs.

Question 72

Alex is preparing the new strategic plan for a large retailer. Several aspects of the retailer are to be evaluated, in order to make plans and set goals. Of all the issues that Alex can select in developing the new strategic plan, which of the following is the least flexible?

A)Store atmosphere
B)Scrambled merchandising
C)Retail positioning
D)Store image
E)Location

Question 73

Ariana is planning to open an upscale dress boutique. She is evaluating ease of movement to and from sites, vehicular traffic, types of stores in the area, and transportation networks. Which strategic retailing issue is she concerned with at the time?

A)Location
B)Production depth
C)Product mix
D)Scrambled merchandising
E)Retail positioning

Question 74

An example of an emerging type of power shopping center might contain

A)JC Penney, Sears, some specialty shops, McDonald's, and Dairy Queen.
B)Michael's, Office Depot, T.J. Maxx, and Best Buy.
C)Liz Claiborne, Van Heusen, Corning Ware, and Mikasa outlets.
D)Safeway, CVS, and Subway.
E)a Supercenter Walmart.

Question 75

The target market of a regional shopping center typically includes at least ____ people.

A)25,000
B)50,000
C)100,000
D)150,000
E)250,000

Question 76

The type of retail location that is commonly being preserved and revitalized in many cities is the

A)traditional business district.
B)free-standing structure.
C)community shopping center.
D)neighborhood shopping center.
E)nontraditional shopping center.

Question 77

What type of shopping center usually consists of several small convenience and specialty stores?

A)Specialty
B)Regional
C)Neighborhood
D)Convenience
E)Community

Question 78

Greg chooses to have his hunting equipment stored in a location away from the main part of town so that he can have a large parking lot and an outdoor range for customers to test out his merchandise. Greg's store is

A)in a traditional business district.
B)a rural shopping center.
C)in a neighborhood shopping center.
D)a non-traditional shopping center.
E)a free-standing structure.

Question 79

An open-air shopping center that features upscale specialty, dining, and entertainment stores, usually owned by national chains, is generally called a(n)

A)regional shopping center.
B)neighborhood shopping center.
C)community shopping center.
D)lifestyle shopping center.
E)outlet shopping center.

Question 80

Which of the following offers the widest product mixes and the deepest product lines?

A)Category killer
B)Outlet mall
C)Traditional business district
D)Community shopping center
E)Superregional shopping center