Deck 15: Professionalism in Healthcare

Question 1

A medical assistant is working with a 2-year-old child. What stage of Erikson's psychosocial development is this patient in?

A) Trust versus Mistrust
B) Industry versus Inferiority
C) Initiative versus Guilt
D) Autonomy versus Shame and Doubt
E) Identity versus Role Confusion

Answer 1

Autonomy versus Shame and Doubt

Question 2

What statement is incorrect?

A) Courtesy is having good manners or being polite.
B) Dignity is the inherent worth or state of being worthy of respect.
C) Being tactful means being acutely sensitive to what is proper and appropriate when interacting with others.
D) Compassion means we have a deep awareness of the suffering of another and wish to ease it.
E) Sympathy is the ability to understand another's perspective, experiences, or motivations.

Answer 2

Sympathy is the ability to understand another's perspective, experiences, or motivations.

Question 3

A medical assistant is working with a 10-year-old child. What stage of Erikson's psychosocial development is this patient in?

A) Trust versus Mistrust
B) Industry versus Inferiority
C) Initiative versus Guilt
D) Autonomy versus Shame and Doubt
E) Identity versus Role Confusion

Answer 3

Industry versus Inferiority

Question 4

This type of diversity pertains to the country where the person was born and holds citizenship.

A) Cultural
B) Race
C) Nationality
D) Ethnic
E) Social

Question 5

This type of diversity is defined as a group of people who share a common ancestry, culture, religion, traditions, nationality, and language.

A) Cultural
B) Race
C) Nationality
D) Ethnic
E) Social

Question 6

A medical assistant is working with a 72-year-old adult. What stage of Erikson's psychosocial development is this patient in?

A) Industry versus Inferiority
B) Generativity versus Stagnation
C) Identity versus Role Confusion
D) Ego Integrity versus Despair
E) Autonomy versus Shame and Doubt

Question 7

What is a way to overcome environmental distractions that impact communication?

A) Help make the patient comfortable.
B) Use screen magnifiers and large-print materials.
C) Use "functioning age" appropriate materials.
D) Provide privacy for patients.
E) Use pictures and models.

Question 8

What word means adhering to ethical standards or right conduct standards?

A) Conscientious
B) Courtesy
C) Dignity
D) Empathy
E) Integrity

Question 9

What word means having a courteous, conscientious, and respectful approach?

A) Ethical
B) Lawful
C) Professionalism
D) Dignity
E) Empathy

Question 10

A patient is illiterate. What strategy can the medical assistant use to overcome this barrier to communication?

A) Use print materials and written instructions.
B) Help make the patient comfortable.
C) Use pictures and models.
D) Use "Functioning age" appropriate language and materials.
E) Use videos with captions.

Question 11

A patient has a hearing impairment. What technique should the medical assistant use to help overcome this communication barrier?

A) Talk with the patient in a quiet room with the door closed.
B) Use audio recordings.
C) Use print materials and written instructions.
D) Use videos with captions.
E) C and D

Question 12

This therapeutic communication technique involves putting words to the person's emotional reaction, which acknowledges the person's feelings.

A) Clarification
B) Silence
C) Restatement
D) Reflection
E) Summarizing

Question 13

This therapeutic communication technique allows the listener to get additional information. The listener can ask, "Do you mean …"

A) Clarification
B) Silence
C) Restatement
D) Reflection
E) Summarizing

Question 14

Which of the following is an internal distraction to communication?

A) Unable to understand what is being said
B) Pain
C) Noise
D) Unable to read
E) Unable to hear verbal communication

Question 15

This therapeutic communication technique involves rewording a statement to check the meaning and interpretation.

A) Neutral
B) Summarizing
C) Clarification
D) Paraphrasing
E) Reflection

Question 16

What communication strategy should a medical assistant use with a preschooler?

A) Use engaging simple tools to communicate information (e.g., gaming software).
B) Provide privacy and independence.
C) Use short, simple sentences.
D) Use imitation, play, and role-play.
E) C and D

Question 17

What communication strategy should a medical assistant use with an adolescent?

A) Provide privacy and independence.
B) Encourage decision making.
C) Use engaging simple tools to communication information.
D) All of the above
E) A and B

Question 18

This type of diversity is defined as general customs, norms, values, and beliefs held by a group of people.

A) Cultural
B) Race
C) Nationality
D) Ethnic
E) Social

Question 19

What statement is incorrect?

A) A customer is one who purchases goods or services.
B) Patients are considered external customers.
C) Supply vendors and pharmaceutical representatives are internal customers.
D) Administrative staff are internal customers.
E) C and D

Question 20

Which of the following are barriers to communication?

A) Environmental distractions
B) Internal distractions
C) Hearing impaired
D) Illiterate
E) All of the above

Question 21

This type of physician studies the cause and development of disease.

A) Pediatrician
B) Physiatrist
C) Ophthalmologist
D) Pathologist
E) Dermatologist

Question 22

Tim immigrated as a child to the U.S. He has adapted to the U.S. customs. He likes to be on time and believes in the rights of a U.S. citizen. This is an example of ________ diversity.

A) cultural
B) race
C) nationality
D) ethnic
E) social

Question 23

What type of communicator avoids expressing one's feelings or opinions and allows others to infringe on one's rights?

A) Aggressive communicator
B) Passive-aggressive communicator
C) Manipulative communicator
D) Passive communicator
E) Assertive communicator

Question 24

What statement is incorrect?

A) Initiative is defined as the ability to start a task and energetically complete it.
B) Reliable is defined as being dependable.
C) A team member is loyal to the group and works well with other people.
D) Time management means to arrange and complete duties in the order of most importance.
E) A work ethic is composed of sets of values based on hard work and diligence.

Question 25

This licensed healthcare professional assists patients with physical disabilities to learn daily skills, so they can be as independent as possible.

A) Radiology technician
B) Physician assistant
C) Physical therapist
D) Occupational therapist
E) Respiratory therapist

Question 26

What are not types of nonverbal communication?

A) Words
B) Body language
C) Body position
D) Facial expression
E) Eye contact

Question 27

What statement is incorrect?

A) Honest means to be sincere and upright.
B) Responsible is defined as being trusted or depended upon.
C) Dependable is the same as trustworthy.
D) Ethnicity describes the differences and similarities in identity, perspective, and points of view among people.
E) Being diplomatic means using tact and sensitivity when interacting with others.

Question 28

What is considered unacceptable and unprofessional for an employee in the healthcare setting?

A) Making personal calls on break time
B) Taking pictures with one's phone during work hours
C) Viewing social media postings during work hours
D) All of the above
E) B and C

Question 29

What is a type of verbal communication?

A) Letters and e-mails
B) Phone messages
C) Oral communication
D) Online information
E) All of the above

Question 30

Stan states he is Polish. He grew up speaking Polish and loves Polish foods. He comes from a very traditional Polish family and plans on carrying on the traditions with his family. This is an example of ________ diversity.

A) cultural
B) race
C) nationality
D) ethnic
E) social

Question 31

Sally attends church each week. She does not drink or smoke. These are examples of ________ diversity.

A) ethnic
B) social
C) race
D) cultural
E) nationality

Question 32

What is true regarding the communication cycle?

A) The sender creates the message.
B) Both the sender and the receiver must decode messages received.
C) The receiver creates feedback.
D) All of the above
E) A and C

Question 33

This type of diversity is defined as all the ways a person is different from others, including religion and lifestyles.

A) Ethnic
B) Social
C) Nationality
D) Race
E) Cultural

Question 34

What type of communicators try to dominate others, have poor listening skills, and use "you" statements?

A) Aggressive communicators
B) Passive-aggressive communicators
C) Manipulative communicators
D) Passive communicators
E) Assertive communicators

Question 35

What type of communicators use soft voices, make no eye contact, and fidgets and cause others to feel exasperated and frustrated?

A) Aggressive communicators
B) Passive-aggressive communicators
C) Manipulative communicators
D) Passive communicators
E) Assertive communicators

Question 36

What is true regarding self-boundaries with communication?

A) Discussions regarding relationships, politics, and religion are not appropriate for the workplace.
B) People can be insulted if others swear or use religious names in inappropriate ways.
C) Medical assistants can share personal issues and struggles to show the patient empathy.
D) All of the above
E) A and B

Question 37

What type of communicators clearly state their needs and wants and use "I" statements and listen without interrupting?

A) Aggressive communicators
B) Passive-aggressive communicators
C) Manipulative communicators
D) Passive communicators
E) Assertive communicators

Question 38

This licensed healthcare professional assesses individuals with hearing loss, balance issues, and neural problems.

A) Medical technologist
B) Nurse anesthetist
C) Certified nurse midwife
D) Audiologist
E) Occupational therapist

Question 39

What is incorrect regarding nonverbal communication?

A) Rate refers to the speed at which the speaker talks.
B) Clarity refers to the quality of the voice.
C) Volume refers to the loudness of the speaker's voice.
D) Pitch refers to the emotion in the voice.
E) Intonation refers to the melodic patter or the pitch variation.

Question 40

A ______ is trained and certified to use medical ultrasound, which can aid the diagnosis of a variety of conditions and diseases; also monitors fetal development.

A) diagnostic medical sonographer
B) health information management professional
C) medical assistant
D) nuclear medicine technologist
E) pharmacy technician

Question 41

What type of communicators use medium pitch, speed, and volume of voice with good eye contact instilling trust in others?

A) Aggressive communicators
B) Passive-aggressive communicators
C) Manipulative communicators
D) Passive communicators
E) Assertive communicators

Question 42

What is true regarding Maslow's hierarchy of needs?

A) The expanded theory includes eight levels of needs.
B) The deficiency needs need to be fulfilled to cope with life and survival.
C) Fulfillment of deficiency needs leads to instant short-term gratification.
D) The growth needs relate to making oneself a better person and brings long-lasting happiness.
E) All of the above

Question 43

What is not an adaptive coping mechanism?

A) Exercise
B) Get plenty of sleep
C) Talk and share with others
D) Compliance and dependence
E) Take breaks when you feel stressed

Question 44

What is true regarding active listening?

A) The most important therapeutic communication technique
B) We fully concentrate on what is being said and how it is said
C) The speaker can easily see if a person is actively listening.
D) All of the above
E) A and B

Question 45

This law requires healthcare providers to provide free effective communication to patients for an expanded group of disabilities.

A) Civil Rights Act
B) HIPAA
C) ADA
D) ADAAA
E) HITECH

Question 46

Which of these needs is not a "deficiency" need according to Maslow?

A) Food and drink
B) Security and order
C) Knowledge and understanding
D) Independence and status
E) Friendship and intimacy

Question 47

Which of the following are nonadaptive coping mechanism?

A) Hostility and aggression
B) Recognition-seeking
C) Passive-aggressive behavior
D) All of the above
E) A and C

Question 48

What type of communicators glare, use big and fast gestures, and invade others' personal space intentionally causing others to feel afraid and hurt?

A) Aggressive communicators
B) Passive-aggressive communicators
C) Manipulative communicators
D) Passive communicators
E) Assertive communicators

Question 49

What is true regarding defense mechanisms?

A) They are unconscious mental processes that protect people from anxiety, loss, conflict, or shame.
B) They include denial, repression, displacement, regression, and projection.
C) They may hide a variety of thoughts or feelings.
D) All of the above
E) A and B

Question 50

A person has come to terms with the fact her mother is dying. Using the Stages of Grief and Dying, what stage is this person in?

A) Bargaining
B) Anger
C) Acceptance
D) Denial
E) Depression

Question 51

Sam was diagnosed with stage 3 lung cancer. He feels sad and uncertain. He is not participating in his weekly cribbage game with his friends. Using the Stages of Grief and Dying, what stage is he in?

A) Bargaining
B) Anger
C) Acceptance
D) Denial
E) Depression