Deck 9: Management Principles

Question 1

The authority that is based on a manager's expertise is termed

A) formal authority.
B) positional authority.
C) acceptance authority.
D) authority of competence.

Answer 1

D

Question 2

The management function of planning

A) involves determining in advance what should happen.
B) is the process of grouping activities and delegating authority to accomplish these activities.
C) is the responsibility of the human resource department in many organizations.
D) requires an understanding of human behavior.

Answer 2

A

Question 3

The division of labor that involves bringing together experts from different departments to work on a project is termed:

A) team
B) matrix
C) functional
D) decentralized

Answer 3

B

Question 4

Factors affecting the span of management include all of the following EXCEPT

A) organizational policies.
B) competency of workers.
C) authority of the manager.
D) nature of the work being completed.

Question 5

Policies are important in organizations because they

A) specify what must or must not be done.
B) are single-use plans that help guide employee efforts on a project.
C) provide a general guide for organizational behavior.
D) give a chronological sequence of activities that are to occur to achieve organizational goals.

Question 6

Making decision based on generally held beliefs about proper corporate behavior is termed an organization's

A) legal
B) ethical
C) economic
D) discretionary _________ responsibility.

Question 7

Technical skill

A) is most important at the start of one's management career.
B) involves working with people and understanding their behavior.
C) is needed to recognize the interrelationships of factors on the job.
D) requires effective communication skills.

Question 8

Line and staff positions differ in that

A) line positions have a smaller span of management than do staff positions.
B) line positions have supervisory responsibility; staff positions have advisory responsibility.
C) line positions usually are paid as hourly employees; staff positions usually are paid a salary.
D) line positions usually are lower on the organization chart and report to staff positions.

Question 9

"Span of management" refers to

A) the number of contacts outside of the department a manager is expected to interact with.
B) the range of skills of employees answering to one manager.
C) the geographic distance a manager must cover to supervise employees.
D) the number of people one manager can effectively manage.

Question 10

Which of the following are considered DECISIONAL roles of managers by Mintzberg?

A) disturbance handler and negotiator
B) figurehead and leader
C) liaison and spokesperson
D) monitor and disseminator

Question 11

The term, efficiency, means

A) choosing the right objectives.
B) achieving outcomes with minimum inputs.
C) doing the right things.
D) selecting the correct plan to achieve a goal.

Question 12

A group of people working together in some form of coordinated effort to attain objectives is termed _____________.

A) organizational hierarchy
B) vertical integration
C) an organization
D) functional alliances

Question 13

Standards are important in the control process because they

A) help create the flexibility needed for an organization to function effectively.
B) provide a way to group activities.
C) set the strategy for use of resources.
D) define the dimensions for what is expected to happen.

Question 14

Which of the following activities would be considered part of the INTERPERSONAL role of a manager?

A) Telling employees about the new restaurant policies related to childcare.
B) Initiating a change in the way purchasing is done in the organization.
C) Hiring and training staff.
D) Negotiating the union contract.

Question 15

Being unable to recognize differences in people from different cultures and countries is termed a(n)

A) parochial attitude.
B) geocentric attitude.
C) discriminatory attitude.
D) ethnocentric attitude.

Question 16

"Corporate culture" is defined as

A) shared philosophies, values, assumptions, and norms.
B) coordination of activities or tasks.
C) assignment of various activities to different groups of employees.
D) the quality of life within an organization.

Question 17

The scalar principle means that

A) a vertical division of labor has occurred.
B) an employee reports to only one manager.
C) a clear and unspoken line of authority extends from top to bottom position in an organization.
D) a manager has the right to direct the work of others.

Question 18

_____________ specify action by stating what must or must not be done in an organization.

A) Policies
B) Procedures
C) Methods
D) Rules

Question 19

NAFTA is common market, free trade agreement between which countries?:

A) United States, Mexico, Canada
B) 140 different countries from around the globe
C) North and South America
D) United States, China, India, and Japan

Question 20

_____________ departmentalization occurs when organization units are defined by the nature of the work being performed.

A) Functional
B) Product and service
C) Geographic
D) Customer

Question 21

A subsidy is considered a trade barrier.

Question 22

_____________ involves an evaluation of an employee's performance with established standards for that position.

Question 23

According to the _____________ principle, authority and responsibility must coincide.

Question 24

_____________ is a political technique when several individuals agree that they will support each other on issues of mutual interest creating strength in numbers for a cause.

Question 25

Responsibility is the right to take action because of one's position in the organization.

Question 26

A capitalistic economy is one in which a central planning agency determines what is produced, when it is produced, who can produce it, and in what quantities it will be produced.

Question 27

Generally the narrower the span of management the more horizontal integration that occurs.

Question 28

In a team division of labor, there is no management hierarchy involved.

Question 29

Social responsibility is an organization's responsibility to society beyond its profit generation.

Question 30

Which of the following would likely result in a narrower span of management?

A) Having comprehensive policies in place
B) Having a highly skilled work force
C) Having access to staff experts
D) Having complex work that needs to be done

Question 31

The establishment of lines of authority in an organization is termed "horizontal division of labor."

Question 32

The assignment of various activities or tasks to different units or people is termed departmentalization.

Question 33

The unity of command concepts means that an employee reports to only one manager.