Deck 4: Individual Attitudes and Behaviors

Question 1

Attitudes are more strongly related to behaviors than to intentions to behave.

Answer 1

False

Question 2

Person/job fit and person/organization fit are positively related to job satisfaction.

Answer 2

True

Question 3

Behavior is influenced by attitudes and situations.

Answer 3

True

Question 4

There is a high overlap between job satisfaction and organizational commitment.

Question 5

If you don't like your job,it is likely you will reduce your performance.

Question 6

The concept of always putting work life first is outdated.

Question 7

The relationship between positive work attitude and behavior is clear.

Question 8

Employees are happier at work if they are socially accepted in their work groups.

Question 9

Maria just completed a series of personality assessments and is found to have the traits of external locus of control and introversion.Given the results of studies on attitude,it is likely she also has positive work attitudes.

Question 10

Based on the number of studies conducted,job satisfaction is the most important job attitude.

Question 11

A happy worker is always a productive worker.

Question 12

Job satisfaction can be fully explained by the work environment.

Question 13

The job characteristics of autonomy and high skill variety are related to organizational commitment.

Question 14

People with positive affective dispositions tend to be more satisfied with their jobs.

Question 15

Realistic job previews help prevent breaches of the psychological contract.

Question 16

SAS Institute is a pioneer in perks given by the company with the philosophy that the firm should "offer everything but the kitchen sink" to maintain employee satisfaction.

Question 17

SAS Institute advocates its employees create a work/life balance by suggesting,"If you are working more than 8 hours,you are just adding bugs."

Question 18

A departing employee's manager is the best person to conduct the exit interview.

Question 19

Natalia is assisting new employee Jane by showing her around the facility.This is an example of organizational citizenship behavior.

Question 20

All stress on the job is bad.

Question 21

In organizations that have a pay for performance system,overall turnover level will be lower.

Question 22

Which of the following statements is true?

A)There is an exceptionally strong correlation between attitudes and behavior such that attitudes will almost perfectly predict behavior.
B)Intention to behave and actual behavior are almost always the same.
C)Attitude provides clues to behavior,but situational factors also impact behavior.
D)Attitude is weakly related to intention to behave and actual behavior.

Question 23

Age is positively related to both frequency and duration of absenteeism.

Question 24

In China,absence from work due to illness is considered relatively unacceptable.

Question 25

Job satisfaction is

A)the feelings people have toward their jobs.
B)the emotional attachment people have toward the company they work for.
C)an unwritten understanding about what the employee will bring to the work environment.
D)also known as emotional intelligence.

Question 26

Firms with "sick leave" policies tend to have more individuals with unscheduled absences than those with "personal day off" policies.

Question 27

SAS Institute has been ranked annually as "one of the best places to work." Among the reasons for such a ranking is the "perks" SAS offers its employees including all of the following EXCEPT

A)on-site health care for employees and covered dependents.
B)a full gym and swimming pool.
C)five-hour work days.
D)racquetball and basketball courts on-site.

Question 28

If one looks at the number of studies conducted on attitudes,which of the following seems to be the most important?

A)organizational commitment
B)job satisfaction
C)satisfaction with supervisors
D)cognitive ability

Question 29

Organizational commitment is

A)the feelings people have toward their jobs.
B)the emotional attachment people have toward the company they work for.
C)an unwritten understanding about what the employee will bring to the work environment.
D)also known as emotional intelligence.

Question 30

An attitude is

A)our opinions,beliefs and feelings about our environment.
B)an outcome of our efforts.
C)the drive that energizes an individual.
D)the degree to which people have freedom to decide how to act.

Question 31

When an employee is treated well,he wants to reciprocate,so he performs his job more effectively.

Question 32

Whistleblowers,or people who report wrongdoing,tend to be those who have very high levels of commitment to a company.

Question 33

Personality is the main reason why individuals turnover in a firm.

Question 34

The importance of higher general mental ability for high performance is stronger for manual labor positions than management positions.

Question 35

General mental ability is likely the most important factor explaining employee citizenship behaviors.

Question 36

Young people exhibit higher citizenship behaviors than older people.

Question 37

SAS Institute's commitment to its employees is demonstrated through all of the following programs EXCEPT

A)employee opportunity to work on interesting and challenging projects.
B)regular administration of employee satisfaction surveys.
C)pioneering of unique and effective perks for employees.
D)paying employees below market salaries but offering additional perks.

Question 38

The most powerful influence on job performance is general mental ability.

Question 39

Work/family conflict lowers job satisfaction in collectivistic cultures.

Question 40

The success of work attitude surveys depends on the perceived credibility of management by employees.

Question 41

Research shows that all of the following impact the employee's satisfaction with the job and commitment to the organization EXCEPT

A)how he or she is treated in the firm.
B)the actual work the employee performs.
C)the firm's competitiveness.
D)the relationships formed with colleagues and managers.

Question 42

Happiness at work can be enhanced by

A)pay at all times; pay is always the key aspect to job satisfaction.
B)reaction to organizational life.Work is stressful,just "suck it up."
C)pulling yourself away from your co-workers and concentrating on the job.
D)knowing yourself and what you want from the job.

Question 43

Which of the following statements regarding work attitudes and job performance is accurate?

A)Work attitudes are more strongly related to job performance than they are to organizational citizenship behaviors.
B)If you want to perform better,you will actually perform better.
C)Workforce satisfaction has an impact on profitability.
D)People who are happy at work are more satisfied in their overall life too.

Question 44

Organizational citizenship behaviors include all of the following EXCEPT

A)working voluntary overtime.
B)assisting new employees.
C)speaking positively about the organization.
D)performing the duties in one's job description.

Question 45

All of the following stressors lead to lower job satisfaction and organizational commitment EXCEPT:

A)role conflict.
B)high responsibility at work.
C)organizational politics.
D)job insecurity.

Question 46

Workforce satisfaction is related to all the following outcomes EXCEPT

A)greater customer loyalty.
B)more absenteeism.
C)higher profitability.
D)fewer accidents in the workplace.

Question 47

All of the following factors contribute to job satisfaction EXCEPT

A)personality.
B)job characteristics.
C)work/life balance.
D)firm competitiveness in the market.

Question 48

Which of the following is accurate for the relationship between attitudes and performance?

A)though you want to perform better,your skill set may prevent that from occurring.
B)though you want to perform better,the equipment used at work may not be functioning properly.
C)though you want to perform better,too much may be outside your control.
D)All of the above.

Question 49

Which of the following statements about work attitude causes is true?

A)role ambiguity can lead to job dissatisfaction.
B)negative affective disposition leads to higher organizational commitment.
C)stress always leads to job dissatisfaction.
D)using too many skills on the job usually leads to job satisfaction because it increases stress.

Question 50

Indicate which of the following statements is true.

A)A happy worker is always a productive worker.
B)Work attitude is related to organizational citizenship behaviors.
C)Attitude is the most important factor in performance.
D)Work attitude has no impact on customer satisfaction.

Question 51

Employees with which of the following personality traits would experience high job satisfaction?

A)those with positive affective dispositions
B)those with neurotic personalities
C)those with low self-esteem
D)those who are introverted

Question 52

Which of the following statements about work attitude causes is accurate?

A)Job satisfaction is purely environmental.
B)Person/job fit is positively related to job satisfaction.
C)Psychological contract breach leads to high job satisfaction.
D)Organizational justice results in psychological contract breach.

Question 53

Research on job characteristics indicate that

A)people with a minimal variety of skills are always less satisfied with their job.
B)people with autonomy on their job are always more satisfied with their job.
C)all people want feedback on their jobs.
D)people who have high growth need tend to expect their jobs to help them build new skills.

Question 54

Which of the following statements is true regarding the causes of positive work attitudes?

A)The notion of work/life balance is outdated.
B)All stressors are bad.
C)Job/person fit is positively related to job satisfaction.
D)The level of coworker acceptance of an employee has no impact on the employee's commitment to the organization.

Question 55

Which of the following statements regarding work attitude and performance is FALSE?

A)Those with the most positive work attitudes are always strong performers.
B)In engineering,there tends to be a stronger link between work attitude and performance than one finds in an assembly line job.
C)The correlation between commitment and performance is not strong.
D)Your skill level in performing a job matters.

Question 56

All of the following factors contribute to organizational commitment EXCEPT

A)personality.
B)job characteristics.
C)firm competitiveness in the market.
D)work/life balance.

Question 57

Which of the following is related to lower levels of organizational commitment?

A)negative affective disposition
B)maintenance of the psychological contract between worker and firm
C)perceived fairness of company policies
D)manager consideration of our opinions and suggestions

Question 58

Which of the following statements is true?

A)External locus of control and introversion result in positive work attitudes.
B)Low self-esteem results in more positive work attitudes.
C)People who are critical of themselves experience less job satisfaction.
D)People with positive affective dispositions are less committed to their work organizations.

Question 59

Which of the following statements regarding employee happiness at work is FALSE?

A)Personality is related to one's happiness at work.
B)Develop good relationships at work.
C)A fit between you and the company is important.
D)Pay is the most important aspect of job satisfaction.

Question 60

Research on relationships at work indicates all of the following EXCEPT

A)whether we are treated with respect is related to our commitment to the company.
B)the development of a trust-based relationship with the manager is related to organizational commitment.
C)how considerate our manager is impacts our job satisfaction,but not our organizational commitment.
D)our level of social acceptance by our coworkers impacts our organizational commitment.

Question 61

Research on absenteeism indicates which of the following statements to be accurate?

A)Problems in job design can result in absenteeism.
B)Older individuals,because they are more likely to have health problems,are more likely to be absent from work.
C)Employees who are permitted to manage their work schedules with regard to time at the company are more likely to be absent.
D)Absenteeism saves organizations money because the company does not have to pay employees who are absent from their jobs.

Question 62

Attitude surveys conducted by companies produce more useful information if

A)surveys are completed electronically.
B)the management is perceived as credible by employees.
C)past surveys were conducted but no action has resulted from them.
D)individual survey responses are made public.

Question 63

Research indicates which of the following factor is the strongest predictor of job performance?

A)general mental ability
B)work attitudes
C)stress
D)positive work attitudes

Question 64

When analyzing the information on work attitudes and aspects of the work environment,which of the following statements is true?

A)Attitudes always predict behavior in the work environment.
B)People with negative work attitudes never perform well.
C)Personality and organizational citizenship are the two key attitudes that are the most relevant to important outcomes in the work environment.
D)Maintenance of the psychological contract helps develop organizational commitment.

Question 65

Which statement regarding citizenship behaviors is accurate?

A)People who are older demonstrate higher levels of citizenship.
B)People who are unhappy still perform citizenship behaviors to a very high degree.
C)Job attitudes are weakly related to citizenship behaviors.
D)People who are treated poorly tend to perform higher levels of citizenship behaviors.

Question 66

Which of the following statements regarding the predictors of organizational citizenship behaviors is FALSE?

A)The link between ability and citizenship behavior is stronger than the link between motivation and citizenship behavior.
B)The most important factor in determining employee citizenship behavior is how employees are treated by those around them.
C)People with positive affectivity tend to exhibit stronger citizenship behaviors.
D)Older people tend to exhibit stronger citizenship behaviors than younger people.

Question 67

Which of the following factors is not a predictor of organizational citizenship behaviors?

A)abilities
B)personality
C)positive work attitudes
D)age of the employee

Question 68

Which of the following scenarios is likely to produce low levels of citizenship behaviors?

A)Maria is an agreeable,conscientious employee of a large conglomerate.
B)Randall's boss is extremely family-oriented and recently allowed him to leave work early to attend his son's after-school soccer game.
C)Horatio is a young engineer with negative affectivity.
D)Jennifer is a devoted employee who is happy at her work.

Question 69

Which of the following statements about exit interviews is true?

A)A departing employee's manager should always conduct the exit interview because the immediate supervisor knew the employee best.
B)An exit interview always indicates why an employee is departing a firm.
C)An exit interview always indicates how management can improve so other employees will not leave.
D)An exit interview should be conducted by a member of the human resource department for best results.

Question 70

Which of the following factors is NOT a major predictor of organizational citizenship behaviors?

A)general mental abilities
B)positive work attitudes
C)how we are treated at work
D)personality

Question 71

Which of the following statements regarding absenteeism is INCORRECT?

A)Instituting organizational policies that penalize absenteeism are reasonable approaches to controlling the problem.
B)Wellness programs are a viable way to address employee absenteeism.
C)Flexibility in work scheduling addresses absenteeism concerns.
D)There is no consistent link between personality and absenteeism.

Question 72

All of the following are general mental abilities EXCEPT

A)reasoning skills.
B)analytical skills.
C)emotional intelligence.
D)verbal skills.

Question 73

Which of the following factors is a major predictor of job performance?

A)work/life balance issues
B)employee age
C)employee personality
D)how we are treated at work

Question 74

Which of the following factors is not a cause of high levels of absenteeism in a firm?

A)positive work attitudes
B)health problems
C)age of the worker
D)work/life balance issues

Question 75

Companies track employee work attitudes through

A)performance evaluation interviews.
B)attitude surveys.
C)employee suggestions.
D)overhearing workplace conversations.

Question 76

Research on work attitudes and performance indicates

A)work attitudes are strong correlates of job performance.
B)work attitudes are a stronger correlate of performance in complex jobs than in simpler jobs.
C)dissatisfied employees always reduce performance level.
D)work attitudes are a moderate correlate of performance.

Question 77

Which of the following statements regarding job performance is INCORRECT?

A)Measures of job performance include the speed and accuracy with which the job is performed.
B)One of the powerful influences on job performance is how we are treated at work.
C)Contrary to what most people would think,stress has very little impact on job performance.
D)Work attitudes,like job satisfaction,are moderate correlates of job performance.

Question 78

Research on the relationship between personality and job performance indicates

A)people who are extraverted perform slightly less well than those who are intraverted.
B)dependable people are better performers than those less dependable.
C)there is little relationship between reliability and job performance.
D)achievement-oriented people are so goal-oriented that they often fall short in their performance.

Question 79

Which of the following statements regarding ways to deal with late coworkers is INCORRECT?

A)Try ignoring lateness and not imposing negative consequences.
B)Be on time yourself!
C)Schedule meetings around everyone else's meetings.
D)Find out exactly why employees are late.

Question 80

Research indicates which of the following statements regarding factors that predict job performance is FALSE?

A)When we are treated well,we want to reciprocate,thus when the company treats us well,we perform more effectively.
B)Positive work attitudes and performance are unrelated.
C)Conscientious employees perform better than those who are not conscientious.
D)High role ambiguity,and the resulting stress,can eventually lead to lower performance.