Deck 7: Management, Leadership, and the Internal Organization

Question 1

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
The managerial process of assigning work to subordinates is called _____.

Answer 1

g

Question 2

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
_____ allows a firm to resume operations quickly and smoothly after a crisis while openly communicating with the public about what happened.

Answer 2

n

Question 3

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
A(n) _____ is a structured group of people working together to achieve common goals.

Answer 3

c

Question 4

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
The _____ function evaluates an organization's performance against its objectives.

Question 5

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
_____ includes positions such as CEO and CFO; devotes most of its time to developing long-range plans.

Question 6

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
_____ is the process of achieving organizational objectives through people and other resources.

Question 7

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
Determining the unique combination of a company's abilities and approaches is called _____.

Question 8

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
_____ include the ability to communicate with, motivate, and lead employees to complete assigned activities.

Question 9

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
A(n) _____ systematically evaluates a company's strengths, weaknesses, opportunities, and threats.

Question 10

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
_____ is the perception of marketplace needs and the ways a firm can satisfy them.

Question 11

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
A(n) _____ involves a complex and unique problem or opportunity with important consequences for an organization.

Question 12

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
An organization's system of principles, beliefs, and values is called _____.

Question 13

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
A company that emphasizes _____ locates decision making at lower levels.

Question 14

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
_____ is the process of dividing work activities into units within an organization.

Question 15

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
_____ is the business concept in which employees share authority, responsibility, and decision making with their managers.

Question 16

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
A(n) _____ is a written explanation of an organization's business intentions and aims.

Question 17

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
A _____ is a hierarchy of managers and workers which lets everyone know who is in charge.

Question 18

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
The number of employees a manager supervises is referred to as the _____.

Question 19

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
People who make decisions on their own without consulting their subordinates are _____.

Question 20

MATCHING
Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
The _____, or product management design, links employees from different parts of an organization to work together on specific projects.

Question 21

Distinguish among autocratic, democratic, and free-rein leadership.

Question 22

Differentiate among the three levels of management and their corresponding responsibilities.

Question 23

Identify the three basic skills necessary for managerial success and provide an example for each.

Question 24

What is a mission statement? What are the qualities of an effective mission statement? Provide an example.

Question 25

Zara's job duties include such tasks as deciding whether or not to introduce a new product or enter a new foreign market. Zara is most likely a member of _____ management.

A) middle
B) top
C) supervisory
D) first-line

Question 26

Define SWOT analysis and explain its purpose in the strategic planning process.

Question 27

How does strategic planning differ from tactical planning? Give an example of each type of planning.

Question 28

Who are most likely to make decisions regarding the purchase of other companies?

A) General managers
B) First-line managers
C) Supervisors
D) Top managers

Question 29

Define operational planning. How is this different from strategic planning? Provide an example.

Question 30

Explain the role of vision and ethical standards in business success.

Question 31

Provide an example of a programmed decision and a nonprogrammed decision.

Question 32

Compare the four types of organizational structures.

Question 33

Define centralization and decentralization. Provide an example.

Question 34

Provide examples of tools managers might use to reinforce corporate culture.

Question 35

Describe the final step in the strategic planning process. Provide an example.

Question 36

Describe each of the management functions.

Question 37

List the steps involved in the decision-making process.

Question 38

Which level of management includes job titles such as general manager, division manager, or plant manager?

A) Middle management
B) Supervisory management
C) Top management
D) First-line management

Question 39

Describe leadership and power. From which sources do managers generate their power?

Question 40

Explain what is meant by span of management. Describe the trend in determining span of management.

Question 41

Ricardo is responsible for guiding and motivating ten other employees to accomplish various organizational objectives. Ricardo handles the _____ managerial function.

A) planning
B) organizing
C) directing
D) controlling

Question 42

Human skills involve _____.

A) directing and controlling operations
B) understanding the tools of a specific discipline
C) leading and motivating workers
D) seeing an organization as a unified whole

Question 43

Conceptual skills are _____.

A) not as important as human skills at the top management level
B) a manager's ability to understand and use the techniques, knowledge, and tools and equipment of a specific discipline or department
C) skills used by a manager to motivate, communicate, and lead other employees
D) skills that allow a person to understand how all the pieces of an organization fit together to accomplish organizational objectives

Question 44

When Zeenath instructs new employees on handling customer complaints, she motivates them to respond with patience and a positive attitude. Zeenath has effective _____ skills.

A) human
B) conceptual
C) intuitive
D) visionary

Question 45

Henrietta classifies and divides work into manageable units by determining the specific tasks necessary to introduce a new product. Henrietta is involved in the _____ managerial function.

A) organizing
B) controlling
C) directing
D) planning

Question 46

Which type of planning determines the primary objectives of an organization and then acts and allocates resources to achieve those objectives?

A) Tactical planning
B) Strategic planning
C) Contingency planning
D) Operational planning

Question 47

Kiki strongly believes that freshmen need credit counseling, so she begins a not-for-profit organization devoted to this need. Which of the following is depicted in this scenario?

A) Monitoring strategic plans
B) Performing the controlling function
C) Setting a vision
D) Executing organizational objectives

Question 48

Janet is a manager who spends most of her time in day-to-day decisions assigning nonmanagerial employees to specific jobs. Janet is considered a _____ manager.

A) top
B) technical
C) supervisory
D) mid-level

Question 49

A business begins with a _____, which serves as the target for a firm's actions, helping direct the company toward opportunities and differentiating it from its competitors.

A) vision
B) ritual
C) symbol
D) story

Question 50

Which of the four functions of management involves establishing performance standards, monitoring actual performance, comparing actual performance with established standards, and making corrections if necessary?

A) Organizing
B) Directing
C) Controlling
D) Planning

Question 51

_____ skills are interpersonal skills that enable managers to work effectively with and through people.

A) Visionary
B) Human
C) Conceptual
D) Technical

Question 52

Valerie works directly with her subordinates. She allocates work to her team members and sets deadlines and targets for each member. She also conducts performance appraisal for her team members. Valerie is most likely to belong to _____.

A) middle management
B) strategic management
C) top management
D) first-line management

Question 53

Daniel is working on a project where he needs to anticipate future events and conditions, as well as avoid costly mistakes. Daniel is engaged in the _____ managerial function.

A) controlling
B) planning
C) organizing
D) directing

Question 54

Conceptual skills are especially important for _____, who must develop long-range plans for the future direction of their organizations.

A) first-line managers
B) middle managers
C) top-level managers
D) supervisory managers

Question 55

A company's vision should be _____ and _____.

A) rigid; focused
B) rigid; broad
C) focused; flexible
D) flexible; broad

Question 56

Saleem is a bank manager who believes his bank should expand nationally for greater profit and efficiency. Saleem is using his _____ skills.

A) supervisory
B) conceptual
C) human
D) technical

Question 57

Joshua's job is to assess the success of the planning function and provide feedback for future rounds of planning. Joshua is engaged in the ______ managerial function.

A) directing
B) controlling
C) organizing
D) launching

Question 58

Most top executives started out as:

A) technical experts.
B) chartered accountants.
C) human relations executives.
D) marketing professionals.

Question 59

A petroleum refinery stockpiles crude oil so that it can easily switch between producing home heating oil and gasoline, depending on relative demand. This is an example of _____ planning.

A) contingency
B) incident
C) strategic
D) operational

Question 60

Fiona, president of Technicolor Graphics, is highly respected for her ability to analyze and interpret the trends in the rapidly changing graphics industry. Fiona has effective _____ skills.

A) human relations
B) technical
C) conceptual
D) supervisory

Question 61

ASR Railway has plans in place to reroute trains in the event that floods or other natural disasters close some of the railroad's tracks. This is an example of _____ planning.

A) contingency
B) tactical
C) strategic
D) operational

Question 62

_____ planning involves implementing the activities specified by strategic plans.

A) Incident
B) Tactical
C) Exigency
D) Contingency

Question 63

A logistics company began moving trucks and supplies into position nearly a week before a hurricane hit the city, as specified in the company's _____ plan.

A) tactical
B) strategic
C) operational
D) contingency

Question 64

Tactical planning is primarily the responsibility of _____.

A) middle managers
B) supervisory managers
C) first-line managers
D) top management executives

Question 65

Generally, _____ planning is undertaken by top executives in a company.

A) tactical
B) contingency
C) strategic
D) operational

Question 66

Cameron sets the deadlines for an upcoming project. This depicts _____ planning.

A) operational
B) tactical
C) strategic
D) contingency

Question 67

A home furnishing store issued a recall notice for a defective appliance. Before the notice was publicly issued, the company had assembled a crisis management team to enact a(n) _____ plan.

A) tactical
B) operational
C) contingency
D) strategic

Question 68

_____ set guideposts by which managers define an organization's desired performance.

A) Mission statements
B) Standards
C) Opportunities
D) Objectives

Question 69

Karl is a member of his firm's strategic planning team. He has identified several untapped markets that exist in other countries. In a SWOT analysis, his observation should be listed as a(n) _____.

A) opportunity
B) weakness
C) strength
D) threat

Question 70

Simone reviews the applications received for a new position in finance. This is an example of _____ planning.

A) operational
B) contingency
C) tactical
D) strategic

Question 71

Angelo is part of a strategic planning team. He has identified that his company is a low-cost producer in its industry. This should be listed on a SWOT analysis as a(n) _____.

A) threat
B) weakness
C) opportunity
D) strength

Question 72

Daily and weekly plans, rules, and procedures for each department are examples of _____ planning.

A) tactical
B) strategic
C) operational
D) contingency

Question 73

Julian owns a bakery and is creating a SWOT analysis to see where he can make improvements and increase sales. All of the following are threats to the success of his company EXCEPT _____.

A) economies of scale
B) a downturn in the economy
C) regulatory changes
D) an enhanced market competition

Question 74

A _____ evaluates a firm's strengths and weaknesses and attempts to define the major opportunities and threats the firm is likely to face.

A) mission statement
B) matrix
C) SWOT analysis
D) contingency plan

Question 75

What is the first step in the strategic planning process?

A) Define an organization's mission.
B) Monitor and adapt plans.
C) Assess the competitive position.
D) Develop strategies for reaching objectives.

Question 76

Vaida, a manager, sets up delivery schedules for the logistic team for the orders received online, as part of their new e-Commerce strategies. In this scenario, Vaida is most likely to be involved in _____ planning.

A) incident
B) tactical
C) operational
D) contingency

Question 77

Which of the following decisions is NOT directly the result of a company's strategic planning?

A) The decision of a beverage company to focus on soda and snack foods
B) The decision of a construction company to merge with another company
C) The decision of a logistics company to include additional service lines to a particular city
D) The decision of an e-commerce company to expand its product offerings beyond books and music

Question 78

Which of the following best defines a mission statement?

A) It identifies those with decision making authority.
B) It is a written explanation of an organization's business intentions and aims.
C) It specifies the hierarchy of managers and workers.
D) It is an analysis that evaluates an organization's internal weaknesses and strengths.

Question 79

_____ planning guides the current and near-term activities required to implement overall strategies.

A) Contingency
B) Tactical
C) Strategic
D) Operational

Question 80

By implementing a regular flight schedule between two cities, Swift Airlines is using _____ planning to complete its goals.

A) contingency
B) strategic
C) operational
D) exigency