Deck 6: Verbal and Nonverbal Communication in Groups

Question 1

Tracy wants to fit in and be appreciated by other members of his group.Which of Schutz's Interpersonal Needs is she exhibiting?

A)Inclusion
B)Control
C)Affection
D)Belonging
E)Support

Answer 1

A

Question 2

According to Schutz's FIRO Theory,a group member who feels unworthy or undervalued by the group and may withdraw and become a loner is an

A)ideal social member.
B)undersocial member.
C)ideal personal member.
D)overpersonal member.
E)underpersonal member.

Answer 2

B

Question 3

"Maria,we haven't heard from you yet and want to make sure that everyone gets a chance to weigh in on this issue." This statement would most likely be made by a group member functioning in which of the following roles?

A)Harmonizer
B)Standard monitor
C)Team Builder
D)Gatekeeper
E)Procedural technician

Answer 3

D

Question 4

"I think we've forgotten to look at the basis for these budget figures.They don't seem to include the cost of technical support and equipment maintenance,which could increase the bottom line." This statement would most likely be made by a group member functioning in which of the following maintenance roles?

A)Information provider
B)Implementer
C)Team builder
D)Gatekeeper
E)Analyzer

Question 5

Needs that represent our desire to belong,to be involved,and to be accepted are called

A)inclusion needs.
B)control needs.
C)affection needs.
D)safety needs.
E)physiological needs.

Question 6

When a group member exhibits a unique set of skills or behavioral patterns that serve specific functions within the group,that member has assumed a(n)

A)norm.
B)role.
C)autocratic function.
D)abdicratic function.
E)leadership function.

Question 7

"I know we're starting to get on each other's nerves.Let's put aside our differences and finish up." This statement would most likely be made by a group member functioning in which of the following social maintenance roles?

A)Encourager-supporter
B)Harmonizer
C)Motivator
D)Gatekeeper
E)Coordinator

Question 8

"Lyle,what do you think? Will it work?" This question would most likely be made by a group member functioning in which of the following task roles?

A)Information provider
B)Questioner
C)Clarifier
D)Analyzer
E)Implementer

Question 9

The text's Group Attraction Survey identifies the needs that are most likely to motivate you to join and/or remain in a group.The following survey statement "I work hard to be a valuable member." reflects a/an __________________

A)task achievement need.
B)social interaction need.
C)inclusion need.
D)control need.
E)affection.

Question 10

Carolyn seeks close friendships and expressions of warmth from others in her group.Which of Schutz's Interpersonal Needs is she exhibiting?

A)Inclusion
B)Control
C)Affection
D)Belonging
E)Support

Question 11

According to Schutz's FIRO Theory,if group members' affection needs are not met,they may become

A)undersocial or oversocial members.
B)abdicrats or autocrats.
C)ideal personal or ideal social members.
D)overpersonal or underpersonal members.
E)undersocial or underpersonal members.

Question 12

According to Schutz's FIRO Theory,a group member who feels accepted by the group is an

A)ideal social member.
B)undersocial member.
C)ideal personal member.
D)overpersonal member.
E)underpersonal member.

Question 13

"I will check our Affirmative Action Policy and see what it says about...." This statement would most likely be made by a group member functioning in which of the following task roles?

A)Information provider
B)Coordinator
C)Opinion provider
D)Questioner
E)Clarifier

Question 14

__________________ roles are assumed by group members who strive to get along and satisfy one another's interpersonal needs while pursuing a shared goal.

A)Self-centered
B)Task
C)Social Maintenance
D)Participation
E)Procedural

Question 15

"Let's begin by looking at the problem from the client's point of view.Then let's compare their views with our assumptions." This statement would most likely be made by a group member functioning in which of the following task roles?

A)Gatekeeper
B)Opinion provider
C)Information provider
D)Coordinator
E)Implementer

Question 16

You can determine whether group members' control need is met when they

A)hold an official leadership position.
B)assume an unofficial leadership role.
C)behave as though they know more than everyone else.
D)feel competent,confident,and free to make their own decisions.
E)want meetings to have an agenda.

Question 17

__________________ roles help a group achieve its common goal by identifying behaviors that help get the job done.

A)Self-centered
B)Task
C)Social Maintenance
D)Participation
E)Procedural

Question 18

According to Belbin's Team-Role Theory,which of the following roles describes a conscientious,methodical person who transforms group decisions into practical actions?

A)Teamworker
B)Implementer
C)Shaper
D)Specialist
E)Resource investigator

Question 19

According to Schutz's FIRO Theory,a group member who tries to attract attention to compensate for feelings of inadequacy is an

A)ideal social member.
B)undersocial member.
C)ideal personal member.
D)oversocial member.
E)underpersonal member.

Question 20

R.Meredith Belbin's Team-Role Theory differs from the various task and maintenance roles described in the text.Belbin's roles

A)apply to most groups regardless of their goal.
B)focus on how members interact with one another in a variety of roles.
C)recognize that group members seek out and perform roles that are most natural to them.
D)apply to most groups regardless of their context.
E)include a gatekeeper and harmonizer.

Question 21

"That's great and worth all the time we've spent trying to resolve the problem.Just let me know how I can help make it happen." This statement would most likely be made by a group member functioning in which of Belbin's team roles?

A)Teamworker
B)Shaper
C)Resource Investigator
D)Specialist
E)Innovator

Question 22

"I'm leaving now because I have to go to an important meeting." This statement would most likely be made by a group member functioning in which of the following disruptive behaviors?

A)Blocker
B)Attacker
C)Obstructionist
D)Nonparticipant
E)Support Seeker

Question 23

Even though Susie volunteers to work on committees on does a lot of the work on her own,she feels so misused and resentful that she criticizes committee members behind their backs.Susie's behavior would be classified as

A)assertive.
B)passive.
C)aggressive.
D)assertive-aggressive.
E)passive-aggressive.

Question 24

______________ behaviors describe member conduct in which individual needs are put ahead of both the group's goal and other members' needs.

A)Disruptive
B)Task
C)Social Maintenance
D)Participation
E)Group

Question 25

Cognitive restructuring is an anxiety reduction technique that involves

A)learning communication skills such as following an agenda,speaking clearly,and becoming more sensitive to feedback.
B)taking time to visualize yourself communicating effectively.
C)substituting worrisome,irrational thoughts about communicating with more positive thoughts.
D)relaxing physically in order to relax your mind.
E)realizing that you are not the only person who gets nervous when called upon to speak in front of others.

Question 26

According to McCroskey's research,what percent of the general population experiences very high levels of communication apprehension?

A)10%
B)15%
C)20%
D)40%
E)50%

Question 27

Which of the following descriptions is likely to be true of highly apprehensive group members compared to low apprehensive members?

A)Highly apprehensive members talk more in group discussions.
B)Highly apprehensive members are more likely to become group leaders.
C)Highly apprehensive members appear more confident.
D)Highly apprehensive members assert themselves and their beliefs.
E)Highly apprehensive members agree with others rather than voice disagreement.

Question 28

Which of the following behaviors is not classified as a type of disruptive behavior in groups?

A)attacker.
B)obstructionist.
C)egoist.
D)gatekeeper.
E)support seeker.

Question 29

Which of the following strategies can reduce your level of communication apprehension in groups?

A)Avoid using filler phrases such as "um," "uh," and "you know" when you speak.
B)Be well prepared and realize that everyone experiences communication apprehension.
C)Smile as you listen and speak to others.
D)Talk less often during discussions.
E)Prepare and memorize comments you want to make in an upcoming discussion.

Question 30

Aggressive group members

A)are motivated by self-interest at the expensive of others.
B)are reluctance to express their feelings.
C)secretly try to undermine other members.
D)experience high levels of communication apprehension.
E)may appear to be cooperative when,in fact,want to obstruct or impair group work.

Question 31

"As the only person here to have ever won the company's prestigious top achievement award,I know what we should do.This statement would most likely be made by a group member functioning in which of the following disruptive behaviors?

A)Obstructionist
B)Attacker
C)Egoist
D)Support Seeker
E)Dominator

Question 32

Assertive communicators seek an appropriate balance between

A)engagement and disengagement.
B)passivity and aggression.
C)conformity and nonconformity.
D)conflict and cohesion.
E)high apprehension and low apprehension.

Question 33

According to Belbin's Team-Role Theory,which of the following roles describes an energetic,high achiever who seeks patterns in group work and pushes a group toward agreement?

A)Innovator
B)Shaper
C)Monitor
D)Completer
E)Implementer

Question 34

All of the following are means of providing supportive and constructive feedback to apprehensive group members EXCEPT

A)focus on the behaviors rather than the person.
B)describe the behavior rather than judging it.
C)provide observations rather than assumptions.
D)choose an appropriate time and place.
E)give feedback to advance your own goals.

Question 35

According to Belbin's Team-Role Theory,which of the following roles describes a creative,individualistic person who advances proposals and offers new insights and creative ideas?

A)Innovator
B)Shaper
C)Monitor
D)Teamworker
E)Specialist

Question 36

______________ refers to the level of fear or anxiety associated with either real or anticipated communication with another person or persons.

A)Self-concept
B)Feedback
C)Communication apprehension
D)Assertiveness
E)Confidence

Question 37

Group members with low levels of communication apprehension can help members with high apprehension reduce their level of fear and anxiety about communicating by using all of the following strategies EXCEPT

A)openly discuss a member's apprehension with the entire group.
B)provide supportive and constructive feedback.
C)actively encourage and include anxious members in group discussions.
D)stop talking.
E)ask questions that the apprehensive members know how to answer.

Question 38

If a group member says,"That's a stupid idea.Think you could come up with anything better?" as a way of intimidating others,asserting authority,inhibiting effective collaboration,and monopolizing discussion,which role is this person demonstrating?

A)Support seeker
B)Egoist
C)Dominator
D)Obstructionist
E)Nonparticipant

Question 39

The theory of hyperpersonal communication in virtual teams indicates that some members

A)ask more personal questions of other group members.
B)ask less personal questions of other group members.
C)are less confident in mediated settings than in face-to-face settings.
D)are more confident in mediated settings than face-to-face meetings.
E)ask less pertinent questions.

Question 40

According to Belbin's Team-Role Theory,which of the following roles describes a perfectionist who emphasizes the need for meeting,schedules,deadlines,and completing tasks?

A)Innovator
B)Shaper
C)Monitor
D)Completer
E)Implementer

Question 41

Will Schutz's FIRO theory examines the impact of three interpersonal needs: the need for inclusion,control,and affection..

Question 42

If Julie confides in and tries to become very close with every group member,she may be exhibiting behavior characteristic of an overpersonal member..

Question 43

The Employee Training Committee values Julieta's contributions because she makes sure that the group gives thorough consideration to every new idea and proposed plan.Instead of groaning when they her hear say,"I think we need to back up and consider a few of the negatives," they are grateful she's there to keep them from making a bad decisions.Julieta's has assumed the task role of analyzer..

Question 44

Which of the following strategies and skills are effective when you need to and should say "no" to someone?

A)Use assertive words but passive nonverbal communication.
B)Don't say "yes" or "no" until you hear and understand a specific request
C)Ask permission to say "no," such as "Will you be upset if I don't do this?"
D)Anticipate the person's request before you hear the question,so you can stop him or her from asking.
E)Avoid saying "no" if the other person won't like your answer.

Question 45

You can help satisfy a member's control need by giving that person responsibility for and leadership of a special project or a highly visible and important subcommittee..

Question 46

One group member can function effectively in several different roles at the same time..

Question 47

A member who seeks attention or tries to impress other members may have a strong inclusion need..

Question 48

Abdicrats are often the most aggressive members in a group..

Question 49

When a member of the group says,"I want other to like and express warmth toward me," he or she is expressing the need for affection..

Question 50

If Gabe tries to impress others with what and whom he knows and tries to attract attention to compensate for feelings of inadequacy,he may be exhibiting behavior characteristic of an oversocial member..

Question 51

Affection needs reflect one's desire express and receive warmth to and from others..

Question 52

The Employee Training Committee values Tyler's contributions because he helps explain other members' ideas and suggestions,corrects misunderstandings,and summarizes the group's discussion on important issues.When the group is confused or is having trouble sorting multiple ideas and arguments,they look to Tyler for help.Tyler has assumed the task role of information provider..

Question 53

An abdicrat is a group member whose control needs are met,who has no problem with power,and who is comfortable giving and taking orders..

Question 54

Mark agrees to take notes during an important meeting even though he hates taking notes and disagrees with many group decisions.The group asks him to bring copies of the notes to the next meeting so that everyone has a written record of the discussion and group decisions.At the next meeting,Mark is absent.At the following meeting,he tells everyone that he's still working on the notes and may not have them for a while.What sort of behavior does Mark exhibit?

A)Assertiveness
B)Passivity
C)Aggression
D)Passive aggression
E)Passive assertiveness

Question 55

Inclusion needs reflect one's need to feel accepted and valued by group members..

Question 56

An opinion seeker is fulfilling group task maintenance roles..

Question 57

When a member of the group says,"I need to feel accepted by the group," he or she is expressing the need for inclusion..

Question 58

Group social maintenance roles affect a group's ability to achieve its common goal by focusing on behaviors that help get the job done..

Question 59

A group member who skillfully,but unethically,influences and controls others to his or her own advantage in an unfair,dishonest,or deceitful manner is what kind of group member?

A)Encourager
B)Manipulator
C)Controller
D)Compromiser
E)Discourager

Question 60

Control needs reflect the need to feel liked and accepted by group members..

Question 61

Members with low levels of communication apprehension may appear more confident..

Question 62

A condition affecting as many as 50% of all Americans is "a feeling of being fearful or apprehensive when using or considering the use of a computer.".

Question 63

The Employee Training Committee values Nala's contributions because she so good at creative a positive and support group climate and has a talent for helping members resolve conflicts and adapt to one another's interpersonal differences.Nala's has assumed the role of harmonizer..

Question 64

According to Belbin,a successful coordinator/chair role is filled by a person who is calm,trusting,mature,confident,and decisive..

Question 65

Research claims that some people are more confident when communicating online and in computer-mediated discussions than they are communicating face-to-face with group members..

Question 66

Communication apprehension has significant effects on the amount of talk,the content of communication,and the resulting perceptions of other group members..

Question 67

The Personal Report of Communication Apprehension (PRCA)measures a relatively permanent personality type that is unlikely to change significantly unless there is some type of effective intervention or training..

Question 68

In addition to assuming positive task and social maintenance roles,some members engage in disruptive behavior that prevents a group from achieving its common goal.These behaviors include members who dominate discussions and verbally attack members and their positions..

Question 69

Belbin's team roles include information seeker,energizer,harmonizer,and compromiser..

Question 70

The Employee Training Committee values Zhou's contributions because he makes a point of praising group members and listening to them with empathy.When things aren't going well and members are feeling discouraged or frustrated,Zhou is there to assume the role of motivator..

Question 71

Members with high levels of communication apprehension are more likely to initiate discussions..

Question 72

According to Belbin's Team-Role Theory,there is no such a thing as a "pure" role as members naturally assume a mix of roles depending on the needs of the group..

Question 73

Social maintenance roles include harmonizer,motivator,supporter,and team builder..

Question 74

Group members who experience high levels of communication apprehension tend to speak less,agree with others rather than voice disagreement,and use more filler phrases such as "well," "you know," and "uh.".

Question 75

An obstructionist prevents others from participating by monopolizing discussions in a way that inhibits effective collaboration and decision making..

Question 76

The gatekeeper of a group encourages quiet members to speak and restrains talkative members from speaking so much..

Question 77

As a result of talking less,apprehensive participants are often viewed as less confident,less assertive,and less responsible..

Question 78

Richmond and McCroskey report that "75% of the population report they have been fearful or anxious communicating with a person or group at some point in their lives.".

Question 79

Communication apprehension occurs only in a public speaking situations and group meetings..

Question 80

Brianna,a new member of the Employee Training Committee,has an obvious need for inclusion and affection.She comes across as helpless and incompetent,even though the group knows she is fully capable of working with others and completing a task.The group has become tired of how often she distracts the group by interrupting to share her personal problems and feelings with everyone.Brianna's disruptive behavior can be classified as that of a support seeker..