Deck 1: Careers in the Automotive Industry

Question 1

Repair work performed on vehicles still under the manufacturer's warranty is usually performed by ______.

A) independent service shops
B) dealerships
C) specialty shops
D) either "independent service shops" or "dealerships"

Answer 1

B

Question 2

Electronic components have no moving parts.

Answer 2

True

Question 3

Often, according to terms of the warranty, the owner of a new car must pay a deductible charge. The manufacturer pays for all repairs over the deductible amount.

Answer 3

True

Question 4

Which of the following businesses perform work on only one or two automotive systems?

A) dealerships
B) independent service shops
C) specialty shops
D) fleet service departments

Question 5

Specialty technicians work on only one vehicle system, such as transmissions.

Question 6

A Federal Emissions Performance Warranty requires that the customer pay one-half of the repair charge.

Question 7

Currently there is a great shortage of qualified automotive technicians.

Question 8

A hybrid vehicle has two separate sources of power. These two power sources can work together to move the vehicle or can power the vehicle on their own.

Question 9

The costs of preventive maintenance performed on a leased vehicle are paid by the automobile dealer.

Question 10

Repair estimates are required by law in most states.

Question 11

Modern, clean burning, and highly efficient diesel engines use computer controls.

Question 12

Before taking the ASE L1 test, the technician must pass the Electricity and Engine Performance tests.

Question 13

Normally, whose job is it to prepare a repair cost estimate for a customer?

A) service manager
B) parts manager
C) master automotive technician
D) service advisor

Question 14

NAPA service centers are franchised repair shops.

Question 15

To be successful, today's automotive technician must have ______.

A) a sound understanding of automotive technology
B) on-the-job experience
C) continuous training in new technology
D) all answers are correct

Question 16

A technician must have a minimum of ____ years(s) of full-time, hands-on work experience as an automotive technician to get ASE certification.

A) one
B) two
C) three
D) four

Question 17

To be successful, a parts counter person must possess all the following skills EXCEPT:

A) sales skills
B) repair skills
C) vehicle knowledge
D) inventory skills

Question 18

ASE certification is mandatory in most states.

Question 19

EPA refers to the Emission Protection Agency.

Question 20

Electricity travels at the speed of sound.

Question 21

Electronic components ______.

A) have no moving parts
B) are durable
C) do not require periodic adjustment
D) all answers are correct

Question 22

Wholesale auto parts stores that sell aftermarket parts and supplies to service shops and the general public are called ______.

A) warehouse distributors
B) mass merchandisers
C) jobbers
D) freelancers

Question 23

Two technicians are discussing career opportunities. Technician A says working at a dealership helps one to develop into a well-rounded technician. Technician B says working at a dealership provides excellent opportunities for ongoing training. Who is correct?

A) A only
B) B only
C) both A and B
D) neither A nor B

Question 24

Technician A says that after an individual passes a particular ASE certification exam, that person is certified in that test area. Technician B says all the questions on an ASE certification exam are multiple choice type questions. Who is correct?

A) A only
B) B only
C) both A and B
D) neither A nor B

Question 25

Technician A says a specialty shop works on only one brand of car. Technician B says specialty shops work on only one or two systems of the automobile. Who is correct?

A) A only
B) B only
C) both A and B
D) neither A nor B

Question 26

The BMW Step Program is an example of a(n) ______.

A) apprenticeship program
B) cooperative education program
C) postgraduate education program
D) job-shadowing program

Question 27

ASE certification is being discussed. Technician A says there are eight basic automobile technician certification areas. Technician B says you must pass all eight to become a ASE Master Technician. Who is correct?

A) A only
B) B only
C) both A and B
D) neither A nor B

Question 28

The Federal Emissions Performance Warranty covers the catalytic converter for ______.

A) 2 years/24,000 miles
B) 5 years/50,000 miles
C) 8 years/80,000 miles
D) 10 years/100,000 miles

Question 29

Ongoing technical training and support are available from ______.

A) aftermarket parts manufacturers
B) auto manufacturers
C) jobbers
D) all answers are correct

Question 30

ASE certified technicians must be retested every _____ years to remain certified.

A) two
B) four
C) five
D) seven

Question 31

ASE test are being discussed. Technician A says ASE is administered by the Department of Transportation. Technician B says most states require technicians to be ASE certified before they can work on automobiles. Who is correct?

A) A only
B) B only
C) both A and B
D) neither A nor B

Question 32

Technician A says the shop foreman's primary job is to help technicians with difficult jobs. Technician B says the shop foreman is sometimes called the lead technician. Who is correct?

A) A only
B) B only
C) both A and B
D) neither A nor B

Question 33

Technician A says cooperative education programs are typically two years in length. Technician B says students in cooperative education programs spend the first year in the classroom and the second year working in the field. Who is correct?

A) A only
B) B only
C) both A and B
D) neither A nor B

Question 34

Service advisors are being discussed. Technician A says the service advisor serves as the liaison between the customer and the technician. Technician B says most shops use computers to generate repair orders and estimates, therefore having good computer skills is essential for a service advisor. Who is correct?

A) A only
B) B only
C) both A and B
D) neither A nor B

Question 35

The typical new car warranty covers repairs and replacement parts for ______.

A) 1 year/15,000 miles
B) 2 years/24,000 miles
C) 3 years/36,000 miles
D) 5 years/50,000 miles

Question 36

In a large dealership, the service director oversees the operation of ______.

A) the service department
B) the parts department
C) the body shop
D) all answers are correct

Question 37

Repair shops are being discussed. Technician A says a franchise shop typically repairs all areas of the vehicle. Technician B says dealerships are typically owned by the car manufacturer. Who is correct?

A) A only
B) B only
C) both A and B
D) neither A nor B

Question 38

Technician A says fleet service and maintenance technicians only work on trucks. Technician B says fleet service technicians in some large fleets are authorized to do warranty work for the manufacturer who sold the vehicles to the fleet. Who is correct?

A) A only
B) B only
C) both A and B
D) neither A nor B

Question 39

An expert technician who guides, encourages and counsels automotive students, who can explain things that may not be clear to them, and who stays in contact with them during their training and entry into the workforce is called a ______.

A) mentor
B) counselor
C) patron
D) benefactor

Question 40

A technician who passes all eight basic ASE automotive certification tests is certified as a(n) ______.

A) automotive technician
B) master automotive technician
C) service manager
D) parts manager

Question 41

The most commonly sought advanced ASE certification for automotive technicians is the L1 or Advanced ____________________.

Question 42

What part listed here is NOT covered by the Federal Emissions Defect Warranty?

A) ignition module
B) mass airflow sensor
C) water pump
D) fuel pressure regulator

Question 43

A local auto parts store that sells to shops and do-it-yourselfers is often called a(n) ____________________.

Question 44

Name an example of a franchise repair shop.

Question 45

Describe cooperative education.

Question 46

A large parts distribution center is commonly known as a(n) ____________________.

Question 47

Besides automotive technicians, which of the following jobs require(s) a good working knowledge of all automotive systems and all major components?

A) parts specialist
B) service advisor
C) service manager
D) all answers are correct

Question 48

Maintaining parts inventories is the responsibility of the ____________________.

Question 49

Parts manufactured by the same company that built the vehicle or the company that supplied the parts to the manufacturer of the vehicle are called _____ parts.

A) aftermarket
B) OEM [original equipment manufacturer]
C) genuine replacement
D) manufacturer's specification

Question 50

Typically batteries are sold with a(n) ____________________ warranty.

Question 51

What are the two warranties mandated by the federal government?

Question 52

The ____________________ schedule lists the service and maintenance operations that keep the vehicle working efficiently and may include oil and filter changes, coolant and lubrication services, replacement of belts and hoses, and replacement of spark plugs.

Question 53

The ____________________ is the one who helps technicians with more difficult tasks and serves as the quality control expert.

Question 54

Technician A says some shops have technician teams, consisting of several technicians with different levels of expertise. Technician B says the lead tech is sort of the shop foreman of the team. Who is correct?

A) A only
B) B only
C) both A and B
D) neither A nor B

Question 55

Most shops use ____________________ to generate repair orders and estimates and to schedule the shop's workload.

Question 56

Writing accurate repair estimates is a responsibility of the ____________________.

Question 57

For every auto dealership, there are ____________________ independent repair shops.

Question 58

Today's technicians must have good ____________________ skills.

Question 59

The ____________________ is responsible for the operation of the entire service department at a large dealership or independent shop.

Question 60

What is the primary reason technicians cannot repair a particular problem on today's vehicles?

Question 61

How does a service technician become certified?

Question 62

What is ASE?

Question 63

Why are electronics so heavily used on today's vehicles?

Question 64

Where can all warranty information be found?

Question 65

What is the primary purpose of a job-shadowing program?

Question 66

Identify five different types of businesses that hire service technicians.

Question 67

What is a prorated warranty?

Question 68

Why is today's automotive industry considered a global industry?

Question 69

What is the difference between a mechanic and an automotive technician?