Deck 5: Listening Skills

Question 1

The reflection of feelings is used to attend to the client's

A)message content.
B)non-verbal messages.
C)emotional tone.
D)thought processes.

Answer 1

C

Question 2

Egan (2014)suggests that biases become problematic in

A)evaluative listening.
B)summarizing.
C)reflections of content.
D)filtered listening.

Answer 2

D

Question 3

Paraphrasing is important because it confirms for the client that the helper

A)is able to understand them.
B)is listening.
C)has understood in a non-judgmental way.
D)will have strategies to help them solve the problem.

Answer 3

C

Question 4

A summarization of content is similar to a paraphrase.They differ in the aspect of

A)focus.One is emotionally based and one is cognitively based.
B)length.A summarization deals with many comments whereas a paraphrase focuses on one.
C)time.One looks at comments made over time,the other focuses on the client's last response.
D)none of the above.

Question 5

When helpers listen judgmentally,they are engaging in

A)evaluative listening.
B)summarizing.
C)reflections of content.
D)filtered listening.

Question 6

The listening cycle described by Young (2013)involves the following stages.Identify the responses that are in correct order.

A)paraphrasing,reflection of feeling,summarization,verbal following.
B)reflection of feeling,summarization,verbal following,paraphrasing.
C)verbal following,paraphrasing,reflection of feeling,summarization.
D)summarization,verbal following,paraphrasing,reflection of feeling.

Question 7

Clients find value in reflection of feelings because it allows them to

A)build rapport with the helper.
B)recognize and accept their feelings.
C)explain their thinking.
D)understand the counseling process.

Question 8

Reflection of feelings is important because it

A)is used to convey basic empathy.
B)affirms client feelings instead of negating or judging them.
C)helps clients with a history of oppression feel seen and respected.
D)all of the above.

Question 9

What is often one of the toughest challenges for beginning helpers?

A)listening.
B)summarizing.
C)applying strategies.
D)building rapport.

Question 10

Which of the following is NOT a listening skill?

A)summarization of feelings.
B)paraphrasing.
C)reflection of feelings.
D)motivational interviewing.

Question 11

According to Teyber (2006),which of the following affect constructions would most likely manifest in a client whose family or culture discouraged expression of anger?

A)sadness-anger-shame
B)sadness-anger-guilt
C)anger-sadness-shame
D)anger-sadness-guilt

Question 12

Which of the following is NOT true about summarization?

A)it forms a cohesive picture of the client's messages.
B)it focuses a client who is less verbal.
C)it helps identify themes.
D)it is a common skill in terminating with a client.

Question 13

Reflecting client feelings at a deeper level requires that the helper

A)paraphrase all or a portion of the cognitive content of the client's message.
B)mirror an affect message that is overtly expressed.
C)stay below the threshold of the intensity of the client's feeling.
D)acknowledge the implied admission of the client's message.

Question 14

Paraphrasing

A)usually picks up on cognitive content.
B)should be interspersed with other strategies to avoid parroting the client.
C)should use the most important words form the client's response.
D)all of the above.

Question 15

When a client gives a long response and you must infer feelings or thoughts,it is helpful to follow your summarization with

A)a question to check the accuracy of your inference.
B)another summarization.
C)a question to ask the client to explain their thoughts or feelings explicitly.
D)silence.

Question 16

The _____________ is a rephrasing of the client's previous communication that neither adds nor detracts from the message.

A)summary
B)paraphrase
C)reflection of content
D)none of the above

Question 17

In the following example,what skill is the helper demonstrating? CLIENT: I'm sorry I didn't get my homework done.I hate that it's not finished!
HELPER: It sounds like you're feeling disappointed and frustrated.

A)paraphrase.
B)reflection of feeling.
C)reflection of content.
D)summarization.

Question 18

Which is not a part of the paraphrasing process?

A)listening carefully to the client response to ensure accuracy.
B)attending carefully to the client's non-verbal message.
C)listening for the affect message.
D)translating the key part of the message.

Question 19

In mirroring the feelings of the client,the reflection must

A)match the level of emotional intensity exactly.
B)be less emotionally intense than the client's feelings.
C)match or exceed the client's level of emotional intensity.
D)greatly exceed the level of the client's expressed emotions.

Question 20

Nichols (2009)describes two purposes for listening,namely to take in information and to

A)validate them as people.
B)bear witness to their experience.
C)show you care about them.
D)answer their questions.

Question 21

Create a dialogue between a helper and a client that shows examples of the skills learned in this chapter.Which example was the most difficult to generate? Why do you think it was difficult for you?

Question 22

Explain Young's (2013)listening cycle.Why does the cycle often unfold in this order?

Question 23

Explain the steps in formulating an effective reflection of feelings response.

Question 24

In your experience of being confronted with others' verbal and nonverbal expression of emotion,which feelings tend to be the most uncomfortable for you to acknowledge and address? Why do you think this is so?