Deck 7: Creating and Managing Organizational Culture Environment

Question 1

Shareholders have the strongest property rights.

Answer 1

True

Question 2

Google created a state-of-the-art headquarters facility in part to attract the best and the brightest software engineers.

Answer 2

True

Question 3

An organization with an obstructionist stance on corporate social responsibility attempts to lobby to have existing laws changed.

Answer 3

False

Question 4

Organizational structure is a source of organizational culture.

Question 5

An organization with an accommodative stance on corporate social responsibility agrees that organizational members should behave ethically.

Question 6

Terminal values are reflected in an organization's mission statement.

Question 7

In order to foster a culture of creativity and innovation, UPS created an organic, team-based structure.

Question 8

An instrumental value is defined as a value that is critical to have for the organization to achieve its goals.

Question 9

HP thrived because of its ability to foster a culture that resulted in low costs and efficiencies in production.

Question 10

Customers have the strongest property rights.

Question 11

Notifications of layoffs, severance payments, and long-term employment are workforce rights.

Question 12

Holding all other variables constant, socially responsible companies are less risky investments than unethical companies.

Question 13

An organization with an accommodative stance on corporate social responsibility simply follows and obeys the law.

Question 14

Top managers have the strongest property rights.

Question 15

siteROCK was successful largely because it relied on high levels of rules, procedures, and a military style culture.

Question 16

Instrumental values help the organization achieve its terminal goals.

Question 17

An office Christmas party is an example of a rite of integration.

Question 18

In many organizations, values and norms that foster "out-of-the box" creative thinking may not be desired.

Question 19

Beech-Nut violated societal ethics.

Question 20

Cultural values control how members respond to the organization's environment.

Question 21

Van Mannen and Schein's model can be used by managers to determine:

A) terminal values for an organization.
B) what methods to use to instill values in employees.
C) instrumental values for an organization.
D) what principles to use in designing organizational hierarchy.

Question 22

A newly hired sales trainee is encouraged to go into the marketplace, meet customers, and sell products her own way. This is an example of:

A) an individualized role orientation.
B) a disjunctive socialization tactic.
C) an institutionalized role orientation.
D) a sequential training program.

Question 23

________ role orientation results when individuals are allowed and encouraged to be creative and to experiment with changing norms and values to better achieve organizational values.

A) Individual
B) Formal
C) Cultural
D) Social

Question 24

What was one of the reasons the joint venture between Corning Glass and Vitro failed?

A) The managers at each firm could not work together due to very different value sets between the two cultures.
B) A lack of cooperation between the two governments.
C) A clash between the terminal values of creativity in one firm, and efficiency in the other.
D) Lack of adequate capital.

Question 25

________ is the process by which members learn and internalize the values and norms of an organization's culture.

A) Differentiation
B) Instrumental values
C) Centralization
D) Socialization

Question 26

Which of the following allows new organizational members to try new norms and values?

A) Socialization
B) A narrow stance on social responsibility
C) An institutionalized role orientation
D) An individualized role orientation

Question 27

Which of the following is a disadvantage of the institutionalized role orientation?

A) Members behave in unpredictable ways.
B) Members have difficulty responding to changing conditions.
C) Many members do not "fit in."
D) Managers have difficulty creating an ethical culture.

Question 28

________ is a set of shared values and norms that controls organizational members' interactions with each other and with people outside the organization.

A) Organizational theory
B) Organizational structure
C) Organizational culture
D) Organizational ethics

Question 29

________ is an instrumental value.

A) Excellence
B) Stability
C) Being frugal
D) Quality

Question 30

The characteristic way in which newcomers respond to a situation is called ________.

A) socialization
B) role orientation
C) organizational culture
D) investiture

Question 31

Which of the following socialization tactics leads to an individualized role orientation?

A) Disjunctive
B) Serial
C) Formal
D) Divestiture

Question 32

Whistle-blowing is informing an outside agency or the media about a company's illegal or immoral activities.

Question 33

What terminal values define United Parcel Service (UPS)?

A) economy, value, and thrift
B) creativity and innovation
C) intense socialization strategies
D) customer loyalty

Question 34

________ role orientation results when individuals are taught to respond to a new context in the same way that existing organizational members respond to it.

A) Institutional
B) Decentralized
C) Informal
D) Individual

Question 35

Both Value Line and Southwest Airlines have values that increase organizational effectiveness.

Question 36

________ is a terminal value.

A) Taking risks
B) Being honest
C) Working hard
D) Innovation

Question 37

________ are standards or styles of behavior that are considered acceptable or typical for a group of people.

A) Beliefs
B) Instrumental values
C) Terminal values
D) Norms

Question 38

An advantage of an institutionalized role orientation is ________.

A) an ethical culture
B) innovation
C) standardization
D) flexibility

Question 39

Which of the following socialization tactics leads to an institutionalized role orientation?

A) Informal
B) Serial
C) Investiture
D) Disjunctive

Question 40

A newly hired sales trainee spends time with an experienced sales rep in order to "see how things are done around here." This is an example of:

A) a disjunctive socialization tactic.
B) an individualized role orientation.
C) an institutionalized role orientation.
D) a sequential training program.

Question 41

Disjunctive tactics:

A) are used in the involuntary removal of individuals from the organization.
B) have a negative effect on a company's reputation.
C) require newcomers to develop their own way of behaving instead of following role models.
D) separate newcomers from existing organizational members during the learning process.

Question 42

Which socialization tactic separates new organizational members from existing members during the learning process?

A) Formal
B) Investiture
C) Individual
D) Disjunctive

Question 43

Which of the following is a way to convey cultural values to organizational members?

A) Social responsibility
B) Stories
C) Societal ethics
D) Golden parachutes

Question 44

Retirement is an example of a ________.

A) rite of degradation
B) rite of enhancement
C) divestiture tactic
D) rite of passage

Question 45

If an organization wants to achieve innovation, which socialization tactics should it employ?

A) Formal, disjunctive, divestiture
B) Sequential, serial, investiture
C) Informal, random, investiture
D) Fixed, disjunctive, divestiture

Question 46

A middle manager finally gets invited to play in the executive golf tournament. This is an example of a ________.

A) rite of integration
B) rite of enhancement
C) rite of degradation
D) rite of passage

Question 47

Triad Systems' trade show is an example of a ________.

A) rite of passage
B) rite of differentiation
C) rite of degradation
D) rite of enhancement

Question 48

A bank has a training program that contains six stages. Newcomers must complete each stage of the training in one month, making the total training time six months. Which of the following tactics is this bank using?

A) Disjunctive
B) Informal
C) Fixed
D) Serial

Question 49

A company invites all employees to a day at an amusement park. This is an example of ________.

A) a rite of integration
B) social responsibility
C) organizational language
D) a rite of enhancement

Question 50

A computer company does not have an established sequence of steps for newcomers to learn. Training is tailored to individual needs. Which of the following tactics is this company using?

A) Divestiture
B) Random
C) Informal
D) Investiture

Question 51

High-tech company has a casual dress code. This dress code is an example of ________.

A) an institutionalized role orientation
B) an individualized role orientation
C) organizational language
D) socialization

Question 52

If an organization wants to achieve stability and predictability, what socialization tactics should it employ?

A) Random, collective, disjunctive
B) Sequential, serial, divestiture
C) Collective, informal, investiture
D) Sequential, disjunctive, investiture

Question 53

Rites of enhancement:

A) encourage members to learn and internalize the organization's norms and values.
B) motivate organizational members to be committed to the company's norms and values.
C) allow an organization to change its norms and values.
D) build common bonds between organizational members.

Question 54

________ socialization tactics involve providing newcomers with role models and mentors.

A) Investiture
B) Formal
C) Informal
D) Serial

Question 55

Triad systems has an annual trade show in which managers give out awards to recognize employees for excellent service. This is called ________.

A) a rite of passage
B) a rite of enhancement
C) a disjunctive process.
D) an institutionalized role orientation.

Question 56

A company has an office complex with athletic fields, a gym, a large garden, and a large picnic area. These facilities are ________ that convey images about the values in this organizational culture.

A) rites of enhancement
B) symbols
C) rites of integration
D) socialization tactics

Question 57

________ build and reinforce common bonds between organizational members.

A) Individual tactics
B) Meetings
C) Rites of integration
D) Instrumental values

Question 58

________ mark an individual's entry to, promotion in, and departure from the organization.

A) Formalization and socialization
B) Rites of passage
C) Terminal values
D) Innovations

Question 59

Divestiture:

A) involves involuntarily removing an individual from the organization.
B) occurs when an organizational member retires.
C) involves separating newcomers from existing organizational members during the learning process.
D) involves giving newcomers negative social support.

Question 60

Triad System's gives the "Innovator Award" and the "Busting the Boundaries Award" to:

A) teach employees new skills.
B) have fun.
C) create a competitive workplace.
D) integrate employees into its culture.

Question 61

Which of the following is an organization's moral obligation to stakeholder groups?

A) Professional ethics
B) Terminal values
C) Societal ethics
D) Social responsibility

Question 62

Golden parachutes are property rights generally given to ________.

A) the workforce
B) shareholders
C) the board of directors
D) managers

Question 63

The CEO of ABC Corporation believes it is ok to give illegal bribes to city officials to get favorable decisions. His stance on corporate social responsibility could best be described as ________.

A) accommodative
B) obstructionist
C) defensive
D) proactive

Question 64

Which of the following statements about property rights is true?

A) Top managers have the strongest property rights.
B) Top managers should assign property rights based on performance.
C) Internal power struggles occur more often when property rights are too weak.
D) An organization can never make property rights too strong.

Question 65

What would most closely describe siteROCK's culture?

A) Disjunctive
B) Mechanistic
C) Organic
D) Institutionalized

Question 66

The CEO of Company XYZ feels that he is only responsible for following the law and standard business practices. His company will most likely:

A) take a defensive stance on social responsibility.
B) use socialization tactics that lead to an individualized role orientation.
C) commit unethical acts.
D) take an obstructionist stance on social responsibility.

Question 67

________ are/is the moral values, beliefs, and rules that establish the appropriate way for organizational stakeholders to deal with one another and with the organization's environment.

A) Terminal values
B) Norms
C) Organizational ethics
D) Organizational behavior

Question 68

________ are the rights that an organization gives to its members to receive and use organizational resources.

A) Rites of passage
B) Communication tactics
C) Property rights
D) Societal ethics

Question 69

The distribution of property rights influences ________.

A) instrumental values
B) socialization tactics
C) social responsibility
D) societal ethics

Question 70

Which of the following is not a source of organizational culture?

A) Organizational specialization
B) Organizational ethics
C) Organizational structure
D) Property rights

Question 71

The "people make the place" perspective of organizational culture implies that:

A) employees have the strongest property rights.
B) an individualized role orientation should be pursued.
C) culture can be changed by changing the top-management team.
D) groupthink can be avoided.

Question 72

An organization wonders whether it is right to develop procedures for giving advance notice to employees about store closings. This is an example of ________.

A) organizational ethics
B) organizational behavior
C) corporate culture
D) rites of passage

Question 73

Which organization used the "two-man" norm to solve problems?

A) Arthur Andersen
B) The U.S. Army
C) siteROCK
D) Southwest Airlines

Question 74

Pension and benefits are property rights generally given to ________.

A) shareholders
B) the work force
C) unions
D) outside stakeholders

Question 75

Who has the strongest property rights?

A) Top managers
B) Employees
C) The government
D) Shareholders

Question 76

The CEO of ABC Corporation believes it is ok to give illegal bribes to city officials to get favorable decisions. His stance on corporate social responsibility could best be described as ________.

A) defensive
B) proactive
C) obstructionist
D) accommodative

Question 77

The CEO of ABC Corporation authorizes a very large donation to the Special Olympics organization because he believes in their cause. His stance on corporate social responsibility could best be described as ________.

A) obstructionist
B) accommodative
C) defensive
D) proactive

Question 78

One manufacturing company in the aluminum industry has an innovative culture, and a competitor from the same country has a conservative culture. What could account for this difference in organizational culture?

A) Role orientation
B) Organizational structure
C) Stance on social responsibility
D) Societal ethics

Question 79

The CEO of ABC Corporation believes strongly in following existing laws, but puts the claims of the shareholders above the other stakeholders. Her stance on corporate social responsibility could best be described as ________.

A) accommodative
B) defensive
C) obstructionist
D) proactive

Question 80

Bimba Manufacturing Company changed its culture by changing its ________.

A) people
B) stance on social responsibility
C) distribution of property rights
D) organizational ethics