Deck 1: Understanding Teams

Question 1

Triplett's finding that the presence of other people increases performance is called:

A)Scientific management
B)Social facilitation
C)Binging
D)Social identification
E)Social representation

Answer 1

Social facilitation

Question 2

Which of the following is not a type of work team identified by Sundstrom:

A)Executive teams
B)Management teams
C)Parallel teams
D)Service teams
E)Production teams

Answer 2

Executive teams

Question 3

Self-managing teams are different from traditional work groups because:

A)There have fewer members.
B)There is no leader.
C)The teams are more strongly linked to the organization's hierarchy.
D)They make greater use of consensus decision making.
E)All of the above are true.

Answer 3

D

Question 4

In order to keep up with contemporary demands, organizations have been ____ layers of management and replacing managers with ____.

A)Increasing; outside consultants
B)Decreasing; outside consultants
C)Increasing; teams
D)Decreasing; teams

Question 5

The work of Kurt Lewin and his followers changed the study of group dynamics by:

A)Using the group, rather than the individual, as the unit of study.
B)Developing an Action Research approach that demonstrated the value of applied research and theory.
C)Showing how the study of groups could be used to promote social change.
D)All of the above.
E)None of the above.

Question 6

A team typically handles decision-making using the following methods except

A)Consultative
B)Authoritarian
C)Democratic
D)Consensus

Question 7

Compare and contrast a work group, team, and self-managing team in terms of power, leadership, decision-making, and activities or tasks.

Question 8

By the 1990s, research on teamwork:

A)Became multi-disciplinary
B)Remained laboratory-based
C)Became more simple
D)Stagnated
E)Focused only on cause-and-effect relationships

Question 9

Encounter groups, also known as t-groups, are:

A)Parallel teams of production workers who meet to analyze problems
B)Small, unstructured groups encouraged to engage in open and personal discussions
C)Workers performing tasks in teams, without managers present
D)Teams that conduct repeated transactions with customers
E)Teams that engage in brief performances

Question 10

Discuss how the change from routine to nonroutine work and shift to simpler organizational hierarchies have increased the importance of teamwork in organizations.

Question 11

Hawthorne discovered that:

A)Studying workers has no impact on worker performance
B)Social factors have an important impact on performance
C)Breaking up tasks into smaller ones leads to an increase in performance
D)Teams are no better at performing complex tasks than individuals are
E)The size of a team does not affect performance

Question 12

Studies on teamwork originated in the field of:

A)Sociology
B)Business
C)Communication
D)Psychology
E)Education

Question 13

Groups are different from teams because:

A)Groups are typically work related while teams are sports related.
B)Teams are typically larger than groups.
C)Team members are more dependent on each other for achieving success than group members.
D)Teams are more hierarchical than groups.
E)All of the above are true.

Question 14

The historical approach to job design that shows the value of using teams in most modern organizations is called:

A)Scientific Management
B)Socio-technical Systems Theory
C)Hawthorne Effect
D)Total Quality Management
E)Quality of Worklife Theory

Question 15

In the 1950's and 1960's, psychologists examining groups primarily focused on studying ____.

A)Group dynamics
B)Encounter groups
C)Conformity and helping behavior
D)Self-awareness
E)Education

Question 16

In order to function correctly, the scientific management approach requires that:

A)Managers think and control and workers act
B)Managers work alongside workers
C)Workers perform tasks in teams, without managers present
D)Workers focus more on quality than quantity
E)None of the above

Question 17

The use of teams by organizations is increasing because:

A)Organizations are getting larger.
B)Employees want their jobs to be simplified.
C)Jobs are becoming more complex and interdependent.
D)Organizations are seeking stability.
E)All of the above.

Question 18

Groups are defined by all of the following characteristics except:

A)The members are mutually dependent on each other.
B)There is recognition that people belong to a collective entity.
C)There are rules and roles that control people's interactions.
D)Members of the group are dependent on one another to achieve personal goals.
E)People's personal needs are being met that reward group membership.

Question 19

The term equifinality means:

A)People are easily influenced by social norms
B)Groups can be best understood by studying the individuals in the group
C)It is easier to change a group than an individual
D)There are many ways for groups to operate successfully
E)Groups can best be understand in the lab

Question 20

Teams are used by organizations to:

A)Provide advice on how to improve quality.
B)Coordinate day-to-day work activities.
C)Design and develop new products.
D)Negotiate working relationships with other organizations.
E)All of the above.

Question 21

The teamwork movement started because workers felt they were being treated unfairly

Question 22

One key feature of a team is that members work together toward a common goal for which they all are accountable

Question 23

Quality circles are a type of team found in Japan

Question 24

There is a clear and commonly agreed upon distinction between groups and teams

Question 25

An important distinction of teams is how often they work together.

Question 26

The majority of companies with over 100 employees use at least one type of work team

Question 27

Social identification in groups is based on an "us vs. them" mentality.

Question 28

Which of the following terms was created by the psychologist Kurt Lewin?

A)Scientific management
B)Hawthorne effect
C)Equifinality
D)Group dynamics
E)g

Question 29

The scientific management approach creates problems such as decreased worker motivation and a decrease in product quality