Deck 5: Interpersonal Listening

Question 1

Communicating empathically means

A) supporting your own ideas.
B) seeing the world as the other person sees it.
C) agreeing with whatever the speaker says.
D) providing needed resources.

Answer 1

B

Question 2

Objective listening is

A) preoccupation with self.
B) offensive listening.
C) listening with detachment.
D) telling a friend how the world hates him or her.

Answer 2

C

Question 3

Listening ethically involves all of the following EXCEPT

A) giving open and honest feedback.
B) empathizing with the speaker.
C) putting aside prejudice.
D) agreeing with the speaker.

Answer 3

D

Question 4

An idiolect is

A) a kind of display rule.
B) speaking with a different accent.
C) a unique variation of the language.
D) indirect vs. direct speech.

Question 5

Which of the following is NOT a technique of active listening?

A) ask relevant questions
B) assimilate
C) paraphrase
D) express understanding of emotions

Question 6

Which one of the following is NOT one of the five stages of listening?

A) receiving
B) evaluating
C) repeating
D) responding

Question 7

"Levelling" means

A) reconstructing messages so that they reflect your own attitudes and values.
B) distorting messages because of our position or negative attitudes toward the other person.
C) one aspect of the message is highlighted, emphasized, and perhaps embellished.
D) complex messages are simplified so that they are easier to remember.

Question 8

Our memory for speech is

A) reproductive.
B) reconstructive.
C) visual.
D) mnemonic.

Question 9

Receiving

A) is the same as hearing.
B) calls for you to focus on the speaker rather than on what you plan to say.
C) ends with accepting the message the speaker sends.
D) deals only with verbal messages.

Question 10

Which of the following is NOT required in listening with an open mind?

A) filtering our unpleasant messages
B) levelling
C) recognizing your own biases
D) listening for the speaker's biases

Question 11

"Offensive listening" means

A) finding fault with the speaker's messages.
B) removing physical barriers to communication.
C) actively directing the conversation.
D) listening only when your team has possession of the ball.

Question 12

Women use listening to

A) play up expertise.
B) dominate the conversation.
C) build rapport and the relationship.
D) avoid having to take a position.

Question 13

Suggestions for empathic listening include all of the following EXCEPT

A) to listen for bits of information that will allow you to point out a contrasting point of view.
B) to eliminate physical and psychological barriers to equality.
C) to seek to understand both thoughts and feelings.
D) to view the speaker as an equal.

Question 14

Surface-level communication focuses on

A) both content and relationship.
B) logic as opposed to emotion.
C) the literal meaning.
D) obvious emotion.

Question 15

Which sentence below is an acceptable paraphrase of the statement, "I failed the test-I might as well drop out of school"?

A) Don't feel so bad; you'll do better next time.
B) If you had studied instead of going out the night before, you'd have done O.K.
C) I've failed tests, too. I know how bad it feels.
D) Because you failed the test, you feel like a failure in college.

Question 16

Which of the following is NOT a purpose of active listening?

A) It allows the listener to be sure he/she understands what the speaker meant.
B) It stimulates speaker to explore feelings and thoughts.
C) It allows the listener to control the conversation.
D) It accepts the speaker's feelings.

Question 17

Purposes of listening include the following EXCEPT

A) relate.
B) learn.
C) backchannelling cues.
D) influence.

Question 18

Critical listening is

A) biased.
B) making an evaluation or judgment.
C) judging the other speaker.
D) negative.

Question 19

Cultures that favour direct speech prefer that you say what you mean. Cultures that prefer indirect speech prefer

A) an emphasis on politeness and maintaining a positive public image.
B) an emphasis on display rules.
C) to adjust their speaking to the audience.
D) to give only honest feedback regardless of the situation.

Question 20

Tips to remember when receiving criticism include all EXCEPT

A) achieve emotional distance to allow you to hear the message.
B) useful to identify the criticism as feedback and tell yourself to listen.
C) practise the "I" message in reverse.
D) provide no feedback and reveal no expression.

Question 21

Three techniques in the process of active listening are questioning, paraphrasing, and expressing understanding.

Question 22

Active listening is one of the most important communication skills you can learn.

Question 23

Sometimes passive listening is more effective than active listening.

Question 24

In active listening, you are

A) repeating the speaker's exact words.
B) paraphrasing back emotion.
C) sending back to the speaker what you think he or she meant and felt.
D) fully engaging yourself in the conversation.

Question 25

An example for effective active listening, or paraphrasing is using your own words, rather than "parroting back."

Question 26

All but one of the following are ways of achieving empathy.

A) Role-play the other person.
B) Put yourself in the shoes of the other person.
C) Engage in dialogue.
D) Interrupt the other.

Question 27

Listening can be defined as

A) a process of putting together into some meaningful whole the listener's understanding of the speaker's total message.
B) an active process of receiving, understanding, remembering, evaluating, and responding.
C) an automatic response within earshot of auditory stimuli.
D) a passive reception of auditory stimuli.

Question 28

Many Asian cultures prefer direct speech.

Question 29

When we listen empathically, we listen from our own point of view.

Question 30

Some general rules about assumptions include all EXCEPT

A) we perceive the world through our own personal frame of reference.
B) our assumptions may not be accepted.
C) static listener.
D) be willing to be wrong.

Question 31

Reflection back to the speaker is unnecessary.

Question 32

Discuss Deborah Tannen's explanation of the differences between how men and women listen. Give both a positive and a negative example illustrating their differences.

Question 33

When listening to criticism, suspend your personal frame of reference.

Question 34

Explain what makes listening active and explain the techniques.

Question 35

Stating in your own words what you think the speaker meant will only confuse the message.

Question 36

Describe and give an example of each of the five stages of listening.

Question 37

What is evaluating? How do you evaluate effectively?

Question 38

Reflecting back the speaker's feelings is insulting.

Question 39

Understanding emotionally is not important in empathic listening.

Question 40

Empathic listening can be defined as

A) listening without judgment or evaluation; listening for understanding.
B) the procedure whereby details of what we have heard become heightened and emphasized.
C) placing ourselves into the position of the speaker so that we feel as the speaker feels.
D) information that is sent by a listener telling the speaker how the listener is reacting to what the speaker is saying.

Question 41

The five reasons for listening are to __________, __________, __________, __________ and __________.

Question 42

The __________ in which you were raised will influence your listening in a variety of ways.

Question 43

Research shows that ______don't play fair in conversation and do so, not only to women but also with other __________.

Question 44

Three suggestions for listening with empathy are to seek to understand both __________ and __________; avoid __________ listening; beware of the __________ factor.

Question 45

You can increase your listening effectiveness by __________ and objective listening, nonjudgmental and __________ listening, __________ and depth listening, __________ listening.

Question 46

Responses made back to a speaker should be supportive of the speaker by using __________ cues; express __________; use __________ messages

Question 47

The three techniques of active listening are __________, __________ and __________.

Question 48

The five steps in the listening process are _____________, ______________, ____________, and ____________.

Question 49

Responding styles can be categorized in four ways beginning with _______ which allows us to decide the rightness and wrongness of what the other person says. __________ allows us to think we know what the other person should/needs to do. __________help us gather information and by discounting his or her concern we can be ________________.

Question 50

In regulating __________ and __________ listening, use the following guidelines: Listen to verbal and nonverbal messages; listen to content and relationship messages; do not disregard literal meaning in an attempt to uncover more hidden meaning.