Deck 21: Quality Improvement

Question 1

Match the Principle of Quality Improvement with its Key Benefits.

Miscommunication between organization levels are minimized.

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Answer 1

Leadership

Question 2

To effectively influence improvements in the work setting and ensure that all patients consistently receive excellent care, it is important to do what? (Select all that apply.)

A) Align national, organizational, and unit level goals for QI
B) Recognize external drivers of quality
C) Develop skills to apply QI models and tools
D) Review previous attainment of predetermined standards

Answer 2

Align national, organizational, and unit level goals for QI
Recognize external drivers of quality
Develop skills to apply QI models and tools

Question 3

Match the Principle of Quality Improvement with its Key Benefits.

Increased effectiveness in the organization's resources to enhance patient satisfaction

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Answer 3

Customer focus/patient focus

Question 4

Match the Principle of Quality Improvement with its Key Benefits.

People understand and are motivated toward the organization's goals and objectives.

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 5

External drivers of quality improvement include what? (Select all that apply.)

A) Accreditation
B) Financial incentives
C) Performance measurement
D) Public reporting

Question 6

Match the Principle of Quality Improvement with its Key Benefits.

Improved patient loyalty leading to repeat business

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 7

Match the Principle of Quality Improvement with its Key Benefits.

People are accountable for own performance

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 8

Match the Principle of Quality Improvement with its Key Benefits.

Flexibility to react quickly to opportunities

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 9

What is a standardized survey and data collection method for measuring patients' perspectives on hospital care?

A) Physician Quality Reporting Initiative
B) Home Health Compare
C) The Leapfrog Group
D) Hospital Consumer Assessment of Healthcare Providers and Systems

Question 10

Match the Principle of Quality Improvement with its Key Benefits.

Motivated, committed, and involved people within the organization

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 11

What is the name of the initiative of organizations that buy health care and are working to improve the safety, quality, and affordability of health care for Americans?

A) Physician Quality Reporting Initiative
B) Home Health Compare
C) The Leapfrog Group
D) Hospital Consumer Assessment of Healthcare Providers and Systems

Question 12

What is the initial phase in application of quality improvement (QI) steps to a clinical performance problem?

A) Analysis
B) Assessment
C) Test and implement the improvement plan
D) Develop a plan for improvement

Question 13

Match the Principle of Quality Improvement with its Key Benefits.

Increased ability to create value for both parties

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 14

Match the Principle of Quality Improvement with its Key Benefits.

Increased ability to review, challenge, and change opinions and decisions

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 15

Match the Principle of Quality Improvement with its Key Benefits.

Improved confidence among key stakeholders as to the organization's consistency, effectiveness, and efficiency

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 16

Match the Principle of Quality Improvement with its Key Benefits.

Activities are evaluated, aligned, and implemented in a unified way

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 17

Match the Principle of Quality Improvement with its Key Benefits.

Innovation and creativity further the organization's objectives

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 18

Match the Principle of Quality Improvement with its Key Benefits.

People are eager to participate in and contribute to continual improvement.

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 19

Match the Principle of Quality Improvement with its Key Benefits.

Increased revenue and market share obtained through flexible and fast responses to market opportunities

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 20

Match the Principle of Quality Improvement with its Key Benefits.

Alignment of improvement activities at all levels to an organization's strategic intent

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 21

Match the Principle of Quality Improvement with its Key Benefits.

Optimization of costs and resources

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 22

Match the Principle of Quality Improvement with its Key Benefits.

Lower costs and shorter cycle times through effective use of resources

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 23

Match the Principle of Quality Improvement with its Key Benefits.

Increased ability to demonstrate past decisions' effectiveness through reference to factual records

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 24

Match the Principle of Quality Improvement with its Key Benefits.

Informed decisions

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 25

Match the Principle of Quality Improvement with its Key Benefits.

Ability to focus effort on the key processes

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 26

Match the Principle of Quality Improvement with its Key Benefits.

Performance advantage through improved organizational capabilities

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 27

Match the Principle of Quality Improvement with its Key Benefits.

Improved, consistent, and predictable results

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 28

Match the Principle of Quality Improvement with its Key Benefits.

Integration and alignment of processes that will best achieve desired results

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 29

Match the Principle of Quality Improvement with its Key Benefits.

Flexibility and speed of joint responses to changing market or customer needs and expectations

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships

Question 30

Match the Principle of Quality Improvement with its Key Benefits.

Focused and prioritized improvement opportunities

A)Customer focus/patient focus
B)Leadership
C)Involvement of people
D)Process approach
E)System approach to management
F)Continual improvement
G)Factual approach to decision making
H)Mutually beneficial supplier relationships