Deck 2: Verbal and Nonverbal Communication

Question 1

Trying to keep a blank expression when hearing bad news would be an example of ________.

A) masking
B) deintensification
C) neutralization
D) concealing

Answer 1

C

Question 2

Judy notices her coworkers slouching when they are in meetings. Her coworkers are communicating through their ________ behavior.

A) interpersonal
B) proxemics
C) body
D) kinesic

Answer 2

D

Question 3

A lock on a door is an example of a(n) _____ marker.

A) space
B) room
C) environment
D) territorial

Answer 3

D

Question 4

Why is touch such an important nonverbal code?

A) it is the most commonly used code
B) touching is a taboo code in many cultures
C) touch conveys a great deal of information about our personality
D) touch is the most powerful and misunderstood code

Question 5

A restaurant's decision to use intense colors, intimate seating arrangements, and bright lighting are all examples of influencing ___________.

A) space
B) perceptions
C) environment
D) kinesics

Question 6

Proxemics is a type of ________ communication.

A) verbal
B) location
C) human
D) nonverbal

Question 7

Greeting a coworker with a handshake falls under the category of _________ touch.

A) functional
B) social
C) friendship
D) acquaintance

Question 8

How is communication made the most effective?

A) when verbal and nonverbal elements operate in an integrated fashion
B) when verbal communication is given more emphasis than nonverbal communication
C) when nonverbal communication is allowed to dictate the interaction
D) when our interactions do not require nonverbal communication

Question 9

What word best describes the symbols communicators use?

A) abstract
B) vague
C) arbitrary
D) all of the above

Question 10

Stacy is studying in the library at her school when a stranger comes up and moves her backpack to take the seat next to her. Stacy becomes uncomfortable and moves to another table. This is a violation of _____________.

A) proxemics
B) kinesics
C) space
D) a and c

Question 11

Aaron is playing a game of poker with his friends when he gets a really good hand. He wants to bait his opponent to make a bet, so he puts a sad look on his face to indicate he doesn't like his hand. Aaron is using the strategy of __________.

A) intensification
B) masking
C) deception
D) neutralization

Question 12

Rules regarding when, how, where, and with whom to talk about certain things are known as __________.

A) communication rules
B) regulative rules
C) contextual rules
D) constitutive rules

Question 13

Which of the following is not a purpose of nonverbal behavior?

A) to express emotion
B) convey interpersonal attitudes
C) replace verbal communication
D) present one's personality

Question 14

The space that is generally occupied by significant others, family members, and close friends is known as the ___________ zone.

A) social zone
B) intimate zone
C) informal
D) casual

Question 15

Monica is proud of a new tattoo she just had done on her wrist and has been showing her new ink to her friends at work. She is communicating with the use of a(n) _________.

A) emblem
B) artifact
C) item
D) object

Question 16

While Shawn is talking to a colleague about firings in the department, he notices his coworker wringing her hands and fidgeting quite a bit, so he changes the subject. Shawn's colleague is displaying ________.

A) adapters
B) regulators
C) illustrators
D) emblems

Question 17

________ is the most powerful form of nonverbal communication.

A) vocalics
B) space
C) oculesics
D) haptics

Question 18

During a speech, Frank lost his footing and fell to the floor. To show the audience he was okay, Frank gave a thumbs-up to the crowd. The thumbs-up is an example of a(n) ___________.

A) illustrator
B) emblem
C) regulator
D) affect display

Question 19

What type of communication rules describe what "appropriate" communication consists of?

A) nonverbal
B) regulative
C) constitutive
D) audience-centered

Question 20

John is giving a presentation at his office. During his speech, John controls his tone of voice, how fast he is talking, and how he articulates his words. John is using the nonverbal code of _________.

A) kinesics
B) proxemics
C) physical appearance
D) vocalics

Question 21

The nonverbal dimension that defines how we react to things by evaluating them as positive/negative or good/bad is known as _________.

A) immediacy
B) responsiveness
C) status
D) proximity

Question 22

Nonverbal communication cannot substitute part of a verbal message.

Question 23

The process of understanding our experiences and the experiences of others through the use of verbal and nonverbal messages is known as ___________.

A) group communication
B) human communication
C) interpersonal communication
D) interactive communication

Question 24

Learning that eye contact counts as paying attention, or that kissing/hugging counts as showing affection help define our ________.

A) communication rules
B) regulative rules
C) constitutive rules
D) interactive rules

Question 25

Joel's team was given a project that included the due date, meeting times, and people involved in the project. This information forms the ________.

A) relational layer
B) content layer
C) verbal communication
D) environment

Question 26

Regulative rules define what communication means by prompting us to count certain kinds of communication.

Question 27

How can managers effectively convey impressions of empathy and power?

A) tone of voice
B) physical appearance
C) work environment
D) body language

Question 28

Kinesics refers to how people use their voices to communicate and express themselves.

Question 29

Eye contact is a constitutive rule than counts as paying attention.

Question 30

Success in productivity and sales has been linked to _________.

A) facial expressions
B) salesperson posture
C) handshake techniques
D) all of the above

Question 31

Fillers such as "um" and "like" are considered nonverbal communication.

Question 32

Which of the following is not a communication competency for teamwork?

A) must be able to work as a team member
B) play well with others
C) respect others in the workplace
D) use politically correct/appropriate language

Question 33

The level of performance and perceived satisfaction a teacher receives from their students is largely influenced by __________.

A) verbal communication
B) nonverbal communication
C) difficulty of course material
D) the peer relationship of the classroom

Question 34

Over half of interpersonal messages are conveyed nonverbally.

Question 35

What criteria do patients often use when selecting physicians?

A) medical schooling
B) proximity to their home
C) perceived image
D) experience

Question 36

Nonverbal cues can conflict with what is being said.

Question 37

For a speaker to be consistently efficient at verbally conveying their intended meanings, they must _________.

A) understand that intended meanings may not be fully conveyed by a message because of a variety of factors
B) use shared language that has a universal meaning
C) reiterate their message more than once to the recipient
D) constantly define what their words mean during an communication interaction.

Question 38

Nonverbal communication accounts for ______% to _______% of the total meaning of communication.

A) 23%, 47%
B) 65%, 93%
C) 72%, 98%
D) 35%, 50%

Question 39

Katherine is giving a speech to her boss tomorrow. To prepare, Katherine puts on her conservative jewelry and makeup, her business suit, and a moderate perfume. These are known as ________.

A) emblems
B) illustrators
C) artifacts
D) affect displays
True/False

Question 40

Journalists who receive low public respect and esteem have been found to commonly be guilty of _________.

A) arrogant body language
B) wordy dialogue
C) nervous body language
D) exaggerated gestures

Question 41

Verbal communication does not carry any symbolic meaning or understanding.

Question 42

Describe four different types of nonverbal communication and explain how they impact the effectiveness of communication

Question 43

Think about the last good presentation you have seen, whether it was professional, informal, comedic, or dramatic. What methods did they use to effectively combine their verbal and nonverbal communication?

Question 44

Discuss how you would alter you physical appearance between going to a concert or going to a job interview. What do want your alterations to say about you in each of the different contexts?

Question 45

Discuss the appropriateness of touch in regards to a professional setting. Is there ever a situation where it is appropriate to move beyond the functional/professional touch?

Question 46

Why do you think it is important to alter our facial expressions depending on the context of a situation? Under what circumstances would it be inappropriate to show your true feelings during an interaction?

Question 47

Facial behavior is considered the most powerful form of nonverbal communication.

Question 48

Shared understanding of what communication means and what constitutes appropriate communication are known as communication rules.

Question 49

A hug or pat on the back is an example of a social touch.

Question 50

Oculesics is the study of eye behavior.

Question 51

Space, environment, and touch are all nonverbal codes of communication.

Question 52

How do your gestures and body movement impact a professional setting differently than an informal or social setting?

Question 53

The jewelry, tattoos, piercings, and makeup a person uses are known as emblems.

Question 54

Affect displays complement, enhance, or substitute for a verbal message.

Question 55

Think about an example where your space has been violated. What boundary or territory markers did you set up around you? Why were they not effective?