Deck 10: Leadership and Conflict Management

Question 1

Theory Y managers believe

A) employees are not motivated.
B) employees are underutilized.
C) employees need to be directed.
D) employees do not seek responsibility, but accept it.

Answer 1

B

Question 2

Leaders should give their positive feedback

A) in private, and sometimes publicly.
B) on a regular basis.
C) in public, but never privately.
D) in written form only.

Answer 2

B

Question 3

Ryan is a manager whose only concern is for his employees. Ryan is a ______ leader.

A) team
B) compassionate
C) country club
D) middle of the road

Answer 3

C

Question 4

What should a leader do in between meetings?

A) Allow their employees to work independently.
B) Send reminders of upcoming work to be discussed at the next meeting.
C) Take over a task that is not being completed in a timely manner.
D) Allow workers to switch tasks if they think it will benefit the group.

Question 5

A manager who takes away a promotion offer as punishment for an employee's behavior is exercising her _______ power.

A) legitimate and coercive
B) legitimate and reward
C) legitimate
D) coercive

Question 6

Mutual influence, common purpose, and collaboration are marks of

A) leadership.
B) team-based skills.
C) groups.
D) team goals.

Question 7

Sheryl believes her role as a leader is to facilitate the group. Sheryl is what type of leader?

A) telling
B) selling
C) participating
D) delegating

Question 8

Lucinda cares a lot about the amount of work being produced by her team, but she is also concerned about her employees' job satisfaction. Which style describes Lucinda?

A) team manager
B) compassionate leader
C) country club leader
D) Theory X leader

Question 9

Giving team members homework or tasks at meetings

A) allows the team members to be more involved in each task.
B) is a way to assert authority.
C) helps maintain the line between subordinate and superior.
D) will cause employees to forget the other points of the meeting.

Question 10

The idea that workers are for working and managers are for thinking is characteristic of which leadership style?

A) Theory X
B) Theory Y
C) authoritative
D) democratic

Question 11

Kyler did not finish his task and is unable to report on it for the meeting. What should the leader of his team do?

A) Give the task to someone else to finish.
B) Tell Kyler to skip the meeting in order to work on the task.
C) Move Kyler to the agenda for the next meeting.
D) Require Kyler to attend and report on his unfinished work.

Question 12

A company hires a consultant to give a presentation to the staff because she is a cocreator of the customer relations management software the company uses. The consultant has

A) a freelance position.
B) subordinate status.
C) expert power.
D) a management connection.

Question 13

Organizations that pass the leadership roles onto the children of former leaders most likely view leadership as a(n)

A) trait.
B) socially based characteristics.
C) inherited personality.
D) birthright.

Question 14

A supervisor's authority to approve a timesheet is what kind of power?

A) coercive power
B) authority power
C) legitimate power
D) superior power

Question 15

What belief is held by Theory X managers?

A) The average employee likes work.
B) employees should be self-directed.
C) Employees prefer to not be told what to do.
D) Employees value job security above all else.

Question 16

Managerial functions include important duties such as being in charge of and responsible for various goals and functions in an organization, while leadership functions include _________________ followers as opposed to subordinates.

A) influencing and guiding
B) being in charge and delegating tasks to
C) speaking in front of
D) having the job title of manager or supervisor in charge of the

Question 17

When should a leader meet a new employee?

A) during the interview
B) sometime before the employee is hired
C) on the employee's first day on the job
D) after the employee has been through an orientation

Question 18

Negative feedback should be given

A) in private only.
B) during a meeting.
C) publicly.
D) in written form only.

Question 19

Early researchers believed leadership ability was a(n)

A) inherited gene.
B) trait.
C) socially based characteristic.
D) myth.

Question 20

Excellent leaders assess each situation and then select the leadership style and accompanying communication style that best fits the situation using three factors: the leader-follower relationship, the task structure, and the position power. This is a situational leadership theory called

A) Blake and Mouton's Managerial Grid.
B) Contingency Theory.
C) Hersey and Blanchard's Situational Leadership Theory.
D) being a transformational leader.

Question 21

The ___________________ includes five managerial styles: impoverished, country club, authoritative, middle-of-the road, and team.

A) situational leadership grid
B) managerial grid
C) Hersey grid
D) none of the above

Question 22

Leaders should publicly and privately give team members credit for successes.

Question 23

Although administrative assistants may not have a manager title, they still retain power in an organization.

Question 24

Being well connected in the business world gives you a type of power known as connection power.

Question 25

Describe Blake and Mouton's Managerial Grid, its two dimensions, and five styles that are included.

Question 26

Performance evaluations should occur more often than once a year.

Question 27

How should a leader make criticism constructive? List and describe at least five strategies.

Question 28

Having ___________ means that you have magnetic charm, allure, and you are able to appeal to others.

A) leadership traits
B) the qualities of a follower
C) charisma
D) none of the above

Question 29

______________is a person's rank or position in an organization.

A) Leadership
B) Title
C) Status
D) none of the above

Question 30

Part of the role of a manager is to make sure vacant positions are filled as quickly as possible.

Question 31

Which of the following is an appropriate use of reward power?

A) giving a good schedule to an employee for consistent timeliness
B) taking away a raise opportunity for an employee's poor performance
C) giving a good office to a favorite employee
D) all of the above

Question 32

Which of the following is an example of healthy face-saving behavior?

A) blaming a coworker for a missed deadline
B) offering to take the blame for a failed project
C) blaming a budget cut for poor project results
D) saving negative feedback for a private setting

Question 33

One of the most effective ways to motivate employees is to develop shared goals.

Question 34

In the laissez-faire leadership style, leaders make decisions based on the will of the people.

Question 35

Skipping over under prepared employees during meetings is the best way to maximize everyone's time.

Question 36

______________is a dynamic relationship based on mutual influence and common purpose.

A) Leadership
B) Management
C) Supervision
D) None of the above

Question 37

List and describe at least five types of "difficult people" you may encounter in the workplace. Give an example from your own experience in which you encountered one or more of these types of individuals.

Question 38

McGregor's Theory X managers utilize a top-down approach to communication.

Question 39

Matt recently landed a job at a successful company after he linked up with a former fraternity member who was now the hiring manager. Matt's case is an example of

A) fraternal power.
B) connection power.
C) friend power.
D) networking power.

Question 40

Alex recently began working for a new manager who motivates him to work for the good of the company instead of for himself. Alex's manager is an example of a(n) ________ leader.

A) motivational
B) inspirational
C) transformational
D) psychological

Question 41

Under the ______________style, the leader makes all the decisions with little input from the team.

A) laissez-faire
B) authoritative
C) democratic
D) none of the above

Question 42

According to ________________, there's no best way for managers to lead.

A) Hersey and Blanchard's Situational Leadership Theory
B) Fiedler's Contingency Theory
C) Blake and Mouton's Managerial Grid
D) none of the above

Question 43

The ______________ has a low concern for both people and task.

A) authoritative manager
B) impoverished manager
C) middle-of-the-road manager
D) none of the above

Question 44

Job title equals leadership.

Question 45

With the ___________ style, the team makes the decisions with little input from the leader.

A) laissez-faire
B) authoritative
C) democratic
D) none of the above

Question 46

In the _______________style, the leader follows the will of the people, or at least the majority of the people, with decisions often being made through voting.

A) laissez-faire
B) authoritative
C) democratic
D) none of the above

Question 47

The _________ is the higher-status person and the ____________is the lower-status person.

A) superior; subordinate
B) subordinate; superior
C) inferior; subordinate
D) superior; inferior

Question 48

The five types of power identified by French and Raven are coercive power, legitimate, power, reward power, connection power, expert power and

A) referent power.
B) real power.
C) imposter power.
D) punishment power.

Question 49

The _______________has a moderate level of concern for both people and task, while the team manager has a high concern for both people and task.

A) middle-of-the-road manager
B) authoritative manager
C) country club manager
D) impoverished manager

Question 50

________________ leaders are leaders who articulate a goal or vision to an organization and then inspire followers to make that vision a reality, requiring them to transcend their own personal interests for the good of the organization.

A) Situational
B) Transformational
C) Country club
D) none of the above