Deck 7: Planning and Global Setting

Question 1

 An organization's mission describes its reason for existence.

Answer 1

True

Question 2

 Tactical goals and plans are the responsibility of frontline managers and supervisors.

Answer 2

False

Question 3

 A strategy map is a visual representation of the key drivers of an organization's success and shows how specific goals and plans in each area are linked.

Answer 3

True

Question 4

 A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization from similar types, refers to a business plan.

Question 5

 Goals specify today's means; plans specify future ends.

Question 6

 Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the company's strategy.

Question 7

 Operational planning specifies plans for department managers, supervisors, and individual employees.

Question 8

 Providing innovative solutions to customer needs is a goal that would be placed in the internal business process category on a strategy map.

Question 9

 Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve for the organization to reach its overall goals.

Question 10

 Planning cannot tame a turbulent environment.

Question 11

 The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical level and the operational level.

Question 12

 Operational plans and goals are the responsibility of middle managers.

Question 13

 Defining operational goals and plans occurs in the execution phase of the organizational planning process.

Question 14

 Strategic goals pertain to the organization as a whole rather than to specific divisions or departments.

Question 15

 Goals are stated in quantitative terms.

Question 16

 Planning is the act of determining the organization's goals and defining the means for achieving them.

Question 17

 Good managers understand that plans should grow and change to meet shifting conditions.

Question 18

 A desired future circumstance or condition that the organization attempts to realize is a goal.

Question 19

 Normally, it is the top manager's job to make the broad strategic plan and identify specific tactical plans.

Question 20

 Tactical goals are specific, measurable results that are expected from departments, work groups, and individuals within the organization.

Question 21

 Goals must be set for every aspect of employee behavior or organizational performance to be effective.

Question 22

 Goals are most effective when they are specific and measurable, challenging but realistic, and linked to rewards.

Question 23

 Three approaches that help managers deal with a turbulent environment are contingency planning, scenario building, and crisis planning.

Question 24

 Most managers believe that they are better oriented toward goal achievement when management by objectives is used.

Question 25

 A key benefit of management by objectives is that it aligns individual and departmental goals with company goals.

Question 26

 Rules are broad in scope, whereas policies are narrow in scope.

Question 27

 In a complex and competitive business world, traditional planning done by a select few is the only planning that works.

Question 28

 Crisis plans define company responses to be taken in the case of emergencies, setbacks, or unexpected conditions.

Question 29

 One of the biggest benefits of planning is that, in a turbulent environment, plans create greater organizational flexibility.

Question 30

 Step 1 in management by objectives is to review progress.

Question 31

 Strategic goals are those that focus on where the organization wants to be in the future and pertain to the organization as a whole.

Question 32

 In order for goals to be effective, they should be challenging but realistic.

Question 33

 Management by objectives, single-use plans, and standing plans are all management planning approaches.

Question 34

 In step 1 of management by objectives, overall performance is appraised.

Question 35

 Goals and plans provide a standard of assessment.

Question 36

 Building good relationships with suppliers and partners would be considered an internal business process goal.

Question 37

 If Renae, manager at Leak Free Roofing, wanted to develop a contingency plan for Leak Free, she would need to look at factors such as the cost of new equipment, the economy, and the company workers' compensation cases.

Question 38

 A policy defines a precise series of steps to attain certain goals.

Question 39

 Standing plans define company responses to specific situations such as emergencies, setbacks, or unexpected conditions.

Question 40

 An action plan defines the course of action needed to achieve the stated goals.

Question 41

 Trend management involves looking at current trends and visualizing future possibilities.

Question 42

 __________ specifies future ends, and __________ specifies today's means.

A) A goal; a plan
B) A plan; a goal
C) Planning; organizing
D) An idea; a behavior
E) A mission; a vision

Question 43

 A(n) __________ refers to a desired future circumstance or condition that the organization attempts to realize.

A) plan
B) vision statement
C) goal
D) mission statement
E) idea

Question 44

 Scenario building is an extension of contingency planning.

Question 45

 Since crises vary, a separate, carefully thought-out, and coordinated plan should be developed for each and every possible disaster that could occur.

Question 46

 __________ is the act of determining the organization's goals and defining the means for achieving them.

A) Brainstorming
B) Organizing
C) Planning
D) Developing a mission
E) Controlling

Question 47

 Which of the following types of plans helps managers implement the overall strategic plan?

A) Operational
B) Contingency
C) Tactical
D) Crisis
E) Corporate-level

Question 48

 Sales in relation to targets is an example of a balanced scorecard metric.

Question 49

 In centralized planning, managers at all levels work with planning experts to develop their own goals and plans.

Question 50

 The planning process starts with:

A) a formal mission that defines the basic purpose of the organization.
B) tactical planning.
C) strategic planning.
D) operational planning.
E) controlling performance.

Question 51

 The overall planning process:

A) begins with the development of operational goals.
B) prevents managers from thinking merely in terms of day-to-day activities.
C) begins with defining tactical plans and objectives.
D) is the responsibility of top managers only.
E) none of these.

Question 52

 A crisis prevention plan is a detailed written plan that specifies the steps to be taken, and by whom, if a crisis occurs.

Question 53

 A(n) __________ is the basis for the strategic level of goals and plans, which in turn shapes the __________ and the __________.

A) goal; mission; tactical level
B) objective; operational level; mission
C) operational goal; mission; tactical level
D) mission; tactical level; operational level
E) tactical plan; operational level; mission

Question 54

 The most successful firms are those that react to short-term changes in the environment rather than take a flexible approach to goals and resource allocation.

Question 55

 Stretch goals are typically so far beyond the current levels that people must be innovative to find ways to reach them.

Question 56

 Which of the strategic management functions is considered the most fundamental?

A) Organizing
B) Analyzing
C) Controlling
D) Planning
E) Leading

Question 57

 Prevention and preparation are the two stages of crisis management.

Question 58

 ABC Corporation should create a crisis management team that is not cross-functional, but does work together well under pressure.

Question 59

 __________ are typically responsible for establishing strategic goals and plans.

A) Middle managers
B) The board of directors
C) Consultants
D) Top managers
E) Individual departments and employees

Question 60

 A(n) __________ is a blueprint for goal achievement and specifies the necessary resource allocations, schedules, tasks, and other actions.

A) goal
B) plan
C) mission
D) vision
E) objective

Question 61

 The official goals of the organization are best represented by:

A) strategic goals.
B) tactical goals.
C) operational goals.
D) competitive goals.
E) none of these.

Question 62

 __________ involve(s) building an alliance of people who support a manager's goals and can influence other people to accept and work toward them.

A) Coalition management
B) Management by means
C) Management by objectives
D) Goal setting
E) Operational planning

Question 63

 "We seek to become the premier business school in the West" is an example of a statement you are most likely to find in the organization's:

A) tactical goals.
B) operational goals.
C) mission statement.
D) tactical plans.
E) operational plans.

Question 64

 __________ define the action steps by which the company intends to attain strategic goals.

A) Tactical goals
B) Operational goals
C) Tactical plans
D) Operational plans
E) Strategic plans

Question 65

 A statement of purpose that distinguishes the organization from others of a similar type is known as a(n) __________ statement.

A) goals
B) values
C) income
D) mission
E) competitive-edge

Question 66

 "We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's:

A) mission statement.
B) strategic goals.
C) tactical goals.
D) strategic plans.
E) tactical plans.

Question 67

 The outcomes that major divisions and departments must achieve for the organization to reach its overall goals are called:

A) strategic goals.
B) tactical goals.
C) operational goals.
D) operational plans.
E) strategic plans.

Question 68

 Silver Star Automobiles holds monthly planning and operational reviews to ensure that it is on track for meeting organizational goals. This involves which of the following stages of the organizational planning process?

A) Developing the plan
B) Translating the plan
C) Plan operations
D) Performance management
E) Monitoring and learning

Question 69

 Which of the following employees of Good Times Corporation would be primarily concerned with developing tactical goals and plans?

A) Fred, who is a division manager
B) Jeannie, who is on the board of directors
C) James, who is a consultant
D) Brad, who is the CEO
E) Tony, who is a frontline manager

Question 70

 __________ are broad statements describing where the organization wants to be in the future.

A) Operational plans
B) Tactical goals
C) Strategic goals
D) Operational goals
E) Tactical plans

Question 71

 __________ are primarily responsible for operational goals and plans.

A) Middle managers
B) The board of directors
C) Consultants
D) Top managers
E) Supervisors

Question 72

 Sarah is a middle manager at Style Sneakers Corporation. She is most likely responsible for the achievement of:

A) operational goals.
B) tactical goals.
C) strategic goals.
D) operational plans.
E) none of these.

Question 73

 Which of the following is not a step in the organizational planning process?

A) Monitor and learn
B) Plan operations
C) Translate the plan
D) Develop the plan
E) Plan marketing tactics

Question 74

 The organization's reason for existence is known as the organization's:

A) value.
B) vision.
C) mission.
D) goal.
E) service.

Question 75

 A long-term time frame is most closely associated with:

A) operational plans.
B) tactical plans.
C) strategic plans.
D) mission plans.
E) tactical goals.

Question 76

 Which of the following is not a performance management tool for executing a plan?

A) Management by objectives
B) Operations map
C) Performance dashboards
D) Single-use plans
E) Decentralized responsibility

Question 77

 Which of the following are described by mission statements?

A) Corporate values
B) Product quality
C) Location of facilities
D) All of these
E) None of these

Question 78

 At the top of the goal hierarchy is:

A) strategic goals.
B) tactical goals.
C) operational goals.
D) the mission.
E) employee goals.

Question 79

 A program:

A) is smaller in scope and complexity than a project.
B) defines a precise series of steps to attain certain goals.
C) defines boundaries within which to make decisions.
D) is a major undertaking that may take several years to complete.
E) is often one part of a larger project.

Question 80

 Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?

A) Operational goals
B) Tactical plans
C) Strategic goals
D) Mission statement
E) None of these