Deck 1: Introduction to Computer Repair

Question 1

An internal modem normally has two RJ-11 ports.

Answer 1

True

Question 2

The surge protector is the part of the computer that converts the wall outlet AC voltage to DC voltage.

Answer 2

False

Question 3

On most motherboards, the mouse and the keyboard DIN ports are interchangeable.

Answer 3

False

Question 4

A CardBus adapter is faster than a PC Card.

Question 5

ROM is volatile.

Question 6

Serial ports transfer 8 bits at a time, whereas parallel ports transfer only 1 bit at a time.

Question 7

Experience, knowledge of the basic hardware components, and a logical mind are characteristics associated with a

A) System resource specialist
B) Free thinker
C) Computer technician
D) Personal digital assistant

Question 8

A USB keyboard or mouse can normally plug in to any available USB port.

Question 9

A UPS enables a laptop computer to function as if it were a desktop PC.

Question 10

A curious computer user is ready to check out a CRT video problem with a computer system. Because of safety concerns, which one of the following procedures should be carried out only after receiving specialized technical training?

A) Turning the monitor power off and pushing the power cord plug firmly into its socket on the back of the monitor
B) Unplugging the monitor, removing its case, and probing various components
C) Unplugging the PCʹs power cord from the wall
D) Turning the computer off before removing the computer cover

Question 11

A network card normally has an RJ-11 port.

Question 12

Microsoft Server, Windows 7, Acrobat Reader, Flash Player, Microsoft Word, WordPerfect, and Lotus 1-2-3 are all examples of

A) Software
B) Operating systems
C) Firmware
D) Hardware

Question 13

The DVI port on the motherboard is a female port.

Question 14

Windows 7, Android, XP, and Microsoft Office are all operating systems.

Question 15

Working inside a power supply can cause harm to an improperly trained technician.

Question 16

CardBus is an upgrade to ISA for desktop computers.

Question 17

The traditional BIOS chip holds start-up software that must be present for a computer to boot.

Question 18

The BIOS is an example of hardware.

Question 19

RAM is volatile.

Question 20

The power supply is the part of the computer that converts the wall outlet AC voltage to DC voltage.

Question 21

DIN connectors are typically found on

A) Game controllers and modems
B) Monitors and printers
C) Mice and keyboards
D) Token-ring connectors

Question 22

USB stands for

A) Universal Surface Bit
B) Universal Serial Bus
C) Ultra Speed Bus
D) Ultra Stored Binary

Question 23

Martha, a new computer user, looks at the maze of cables connected to each adapter found in the back of her computer. Like a motivated detective she is determined to uncover the mysteries of what she sees. The simplest way for her to identify what the adapters do is to

A) Open the computer case and read the name and model number found on each adapter.
B) Follow the cable from the adapter to the device to which it is connected.
C) Remove each adapter and observe computer operation without it.
D) Ask a computer technician to bring special signal detection devices to read the functions of each adapter.

Question 24

IEEE 1394 standard is also known as

A) Hot swap
B) FireWire
C) USB
D) Ethernet

Question 25

The most common type of network card is

A) Ethernet
B) Token Ring
C) ARCnet
D) All of these are common network cards.

Question 26

The largest electronic board in the computer is the _____.

A) Masterboard
B) Superboard
C) Motherboard
D) Controller board

Question 27

A better port for video than VGA is a

A) DVI port
B) USB port
C) DIN port
D) S/PDIF port

Question 28

From the group of the following terms, select one group whose items are incorrectly matched:

A) Motherboard: mainboard, planar, systemboard
B) Memory: RAM, ROM, DVD
C) Adapter: controller, controller card, circuit card
D) Computer: tower, desktop, portable

Question 29

Jack, the wise and experienced PC technician, shows his professional skills to a customer by plugging the three-row 15-pin connector into the

A) Video port
B) Parallel port
C) Serial port
D) Game port

Question 30

ROM stands for

A) Random Output Modules
B) Real-time Online Memory
C) Reset Override Maintenance
D) Read-Only Memory

Question 31

In which type of memory is data lost when the electricity to the computer is turned off?

A) RAM
B) ROM
C) BIOS
D) Flash BIOS

Question 32

A riser board attaches to a

A) DIN
B) USB port
C) Motherboard
D) CD/DVD drive

Question 33

A motivated computer user buys a new motherboard for his computer. After taking a hardware repair course through the local college, he disassembles his old computer, replaces the old motherboard, and reassembles his computer. He discovers there is only one DIN connector on the motherboard and it is designated for the keyboard. What should he do?

A) Return the motherboard for a full refund and reinstall the old motherboard.
B) Insert the keyboard into the serial port.
C) Install a DIN-to-USB converter on the mouse and use a USB port.
D) Buy a new keyboard.

Question 34

What type of port do keyboards and mice use that no other device uses?

A) VGA
B) PS/2
C) USB
D) S/PDIF

Question 35

Jane decides to restart her computer by pressing the Ctrl-Alt-Delete combination keys. This procedure is called a

A) Shut down
B) Warm boot
C) Quick start
D) Mistake

Question 36

A desktop CRT monitor

A) Has DC power input
B) Requires an available USB port
C) Should not be disassembled
D) Holds the BIOS chip that holds POST

Question 37

A computer power supply

A) Converts the DC voltage that comes out of the wall to AC voltage the computer can use
B) Supplies DC voltage to the internal parts of the computer
C) Allows input of data and is used to select menus and options
D) Is a rectangular box normally inside the computer case that is sealed to keep out dust and dirt

Question 38

Which video port was made for digital flat panel monitors?

A) S-Video
B) VGA
C) DVI
D) S/PDIF

Question 39

The parallel port is being replaced with

A) A DVI port
B) A FireWire port
C) A USB port
D) A VGA port

Question 40

Which one of the following statements about a D -shell connector is FALSE?

A) The connector end is symmetrical (equal on all sides) so that it can be inserted upside down or right side up.
B) It can be male or female.
C) Parallel, serial, and video ports use D-shell connectors.
D) It has more pins or holes on top than on the bottom.

Question 41

Examine the figure. This port is called a

A) Modem connector
B) Video connector
C) Mouse connector
D) Serial port

Question 42

Examine the figure. This port is called a

A) Modem port
B) Keyboard port
C) Serial port
D) Parallel port

Question 43

The common components found inside the computer include:

A) Motherboard, power supply, RAM, expansion slots
B) Printer, scanner plotter, keyboard, graphics tablet, motherboard
C) Motherboard, backup drive, video camera, trackball
D) Monitor, keyboard, mouse, power supply, floppy drive, hard drive, adapters

Question 44

______ ports have metal pins that protrude out from the connector.

A) Car
B) Gender
C) Male
D) Female

Question 45

John powers up the computer by pushing the computer start-up button to the on position. This procedure is called a

A) Cold boot
B) Black boot
C) Warm boot
D) Electric boot

Question 46

After pushing the power switch of the PC to the ʺonʺ position, Bob, the PC repair person, realizes that the power-on lights found on the monitor and computer case do not light up and nothing displays on the screen. The first thing that Bob does is check the power plugs found on the back of the computer case and monitor. Bobʹs actions best illustrate the use_____ in solving a problem.

A) Logic
B) Communication
C) Professional and technical training
D) Beginnerʹs luck

Question 47

Mandrake, iOS, Windows XP, and OS X are all examples of

A) Shareware
B) Firmware
C) Hardware
D) Operating systems

Question 48

All the following are advantages of an integrated motherboard EXCEPT

A) Built without a port disable function
B) Easily set up because the manufacturer configures the ports
C) Depending on motherboard, more slots may be available for specialty devices
D) Faster than adapters that plug into an expansion slot

Question 49

RAM stands for

A) Retrieve and Memorize
B) Read Access Modules
C) Random Access Memory
D) None of the above

Question 50

From the following group of terms, select one group whose items are correctly matched:

A) Adapter cards: controller card, circuit card, adapter board
B) Motherboard: mainboard, system board, expansion board
C) Memory: RAM, DIMM, S/PDIF
D) Operating system: XP, Celluloid, iOS

Question 51

A riser board contains

A) Risen, a nonconductive plastic found only in riser boards
B) Tall chips unable to fit on a motherboard because of their height
C) Expansion slots into which adapter cards can be placed
D) A plug that fits into the electrical socket on the wall

Question 52

From the following group of terms, select one group whose items are incorrectly matched:

A) Storage: floppy disk drives, hard disk drives, optical drives
B) Software: Windows Vista, applications, operating system
C) Hardware: PC, power supply, motherboard
D) Firmware: BIOS, software, mouse

Question 53

Joy is concerned that the computer she owns cannot simultaneously run as many programs as the computer that belongs to her neighbor. To keep up with her neighbor, she might need to buy some additional

A) ROM
B) BIOS
C) Firmware
D) RAM

Question 54

Firewire supports the following speeds:

A) 33Mbps/66Mbps/133Mbps/266Mbps/300Mbps
B) 66Mbps/133Mbps/533Mbps/1066Mbps
C) 10Mbps/20Mbps/60Mbps/100Mbps/120Mbps
D) 100Mbps/200Mbps/400Mbps/800Mbps/1200/1600/3200Mbps

Question 55

DIP, DIMM, SIMM, and RIMM are terms associated with types of

A) Monitors
B) Ports
C) Motherboards
D) Memory

Question 56

External modems are devices that attach to a

A) 15-pin connector
B) Parallel port
C) Serial port
D) Network port

Question 57

A ____ keyboard has a mechanical switch that closes when a key is depressed, whereas the____ keyboard uses a change in capacitance to detect a key being depressed and as a result is more expensive.

A) Capacitive; mechanical
B) Mechanical; capacitive
C) Manual; electronic
D) Manual; digital

Question 58

Use a(n) ______ to connect a computer to a phone line.

A) Audio adapter
B) Modem
C) Telephone
D) RJ-45 adapter

Question 59

VGA type video ports are

A) 25-pin male connectors
B) 9-pin male connectors
C) 15-pin female connectors
D) 6-pin DIN connectors

Question 60

The ____ holds most of the electronics, expansion slots, and memory.

A) Motherboard
B) Floppy drive
C) Hard drive
D) Power supply

Question 61

Examine the figure. Item 8 is called a(n)

A) Case
B) Riser
C) Monitor
D) Power supply
E) Motherboard

Question 62

Examine the figure. This port is commonly found on a(n)

A) Internal modem
B) Monitor
C) Motherboard
D) Power supply

Question 63

Examine the figure. Item 10 is called a(n)

A) Riser
B) Mouse
C) Monitor
D) Keyboard

Question 64

Which of the following is a type of S/PDIF connector?

A) Fiber optic
B) DIN
C) Shielded twisted pair
D) D-shell

Question 65

Examine the figure. Item 6 is called a(an)

A) Case
B) Riser
C) Hard drive
D) Power supply
E) Optical drive

Question 66

Examine the figure. This port is commonly called a(n)

A) Video port
B) USB port
C) Serial port
D) Parallel port

Question 67

Examine the figure. This port is commonly called a

A) Video port
B) Network port
C) Serial port
D) Parallel port

Question 68

Examine the figure. Item 4 is called a(n)

A) Riser
B) Adapter
C) Hard drive
D) Motherboard
E) Memory module

Question 69

Examine the figure. Item 2 is called a(an)

A) Case
B) Optical drive
C) Power supply
D) Motherboard

Question 70

Which type of connector is used by an internal modem?

A) BNC
B) RJ-111
C) RJ-11
D) Parallel

Question 71

Examine the figure. Item 3 is called a(n)

A) Case
B) Adapter
C) Riser
D) Motherboard
E) Hard drive

Question 72

Examine the figure. This port is commonly found on a

A) Laptop
B) Monitor
C) Motherboard
D) Power supply

Question 73

Examine the figure. This port is commonly called a

A) Video port
B) Network port
C) Serial port
D) Keyboard port

Question 74

Examine the figure. This port is commonly called a

A) Video port
B) USB port
C) Serial port
D) Parallel port

Question 75

Examine the Figure. Item 9 is called a(n)

A) Case
B) Mouse
C) Monitor
D) Power supply
E) Optical drive

Question 76

All the following statements are true EXCEPT

A) FireWire works only with Apple computers.
B) FireWire devices include camcorders, cameras, and printers.
C) FireWire can connect up to 63 devices.
D) FireWire supports hot swapping.

Question 77

A technician troubleshooting a problem on an integrated motherboard may require motherboard documentation because

A) The motherboard contains many components that can be adjusted.
B) Settings may have several options.
C) Documentation describes how ports can be disabled.
D) All these answers are true.

Question 78

Examine the figure. Item 1 is called a(n)

A) Hard disk drive
B) Optical drive
C) Power supply
D) Motherboard

Question 79

Examine the figure. Item 7 is called a(n)

A) Case
B) Riser
C) Power supply
D) Optical drive

Question 80

Examine the figure. Item 5 is called a(n)

A) Case
B) Riser
C) Hard drive
D) Optical drive
E) Power supply