Deck 10: Information Systems

Question 1

What documentation shows the difference between the income and expenses of the company for a specific time period?

A) Income statements
B) Balance sheets
C) Accounts payable
D) Purchase order

Answer 1

A

Question 2

Pricing, promoting, selling, and distributing the organization's goods and services pertains to which of the following functions?

A) Marketing
B) Production
C) Accounting
D) Research

Answer 2

A

Question 3

Money collected from or owed by customers is called _______.

A) accounts payable
B) inventory
C) accounts receivable
D) sales order processing

Answer 3

C

Question 4

This records assets, liabilities, and the equity owned by the owners of an organization.

A) Balance sheet
B) Accounts payable
C) Income statement
D) Payroll

Question 5

Regional managers can compare their regular sales reports with that of the other regional managers by using _______.

A) management reports
B) periodic reports
C) exception reports
D) demand reports

Question 6

_____ systems help supervisors by generating databases that act as the foundation for other information systems.

A) Decision support
B) Management information
C) Transaction processing
D) Executive support

Question 7

Which of the following refers to a system that summarizes detailed data from the transaction processing systems in standard reports for middle-level managers?

A) Data processing system (DPS)
B) Management information system (MIS)
C) Decision support system (DSS)
D) Executive support system (ESS)

Question 8

This system is a flexible tool for data analysis, since its reports do not have a fixed format.

A) Management information system
B) Decision support system
C) Transaction processing system
D) Executive support system

Question 9

This level of management is involved with tactical planning and implementing the long-term goals within an organization.

A) Top management
B) Middle management
C) Supervisors
D) Stockholders

Question 10

Who is responsible for operational matters and monitoring day-to-day events?

A) Supervisors
B) Middle management
C) Stockholders
D) Top management

Question 11

In a GDSS, the _______ is generally the decision maker.

A) programmer
B) technician
C) group
D) client

Question 12

Which system presents information in a highly summarized form?

A) Transaction processing system (TPS)
B) Management information system (MIS)
C) Decision support system (DSS)
D) Executive support system (ESS)

Question 13

A transaction processing system is also referred to as a _______.

A) sales order processing
B) data processing system
C) management information system
D) database management

Question 14

The _______ keeps records of the number of each kind of part or finished good in the warehouse.

A) payroll
B) inventory control system
C) sales order processing
D) general ledger

Question 15

This level of management is concerned with long-range planning and uses information that will help them plan the future growth and direction of the organization.

A) Top management
B) Middle management
C) Supervisors
D) Stockholders

Question 16

Creating finished goods and services using raw materials and personnel pertains to which of the following functions?

A) Marketing
B) Research
C) Production
D) Human resources

Question 17

This typically consists of transactions from the transaction processing system.

A) System software
B) External data
C) Decision model
D) Internal data

Question 18

The _______ activity records the customer requests for products or services.

A) payroll
B) sales order processing
C) inventory
D) accounts receivable

Question 19

Who uses management information systems?

A) Employee-level workers
B) Supervisors
C) Middle-level managers
D) Top-level managers

Question 20

An example of this type of report would be a sales report that shows that certain items are selling significantly above or below forecasts.

A) Periodic
B) Demand
C) Inventory
D) Exception

Question 21

The marketing department identifies, investigates, and develops new products and services.

Question 22

Office automation systems are designed primarily to support data workers.

Question 23

The research department strictly involves itself only with the creation of finished goods that are tangible.

Question 24

A purchase order form pertains to the payroll department.

Question 25

Which system is a type of artificial intelligence that uses a database, containing facts and rules, to provide assistance to users?

A) CAD/CAM system
B) Expert system
C) Knowledge work system
D) Office automation system

Question 26

The research department identifies, investigates, and develops new products and services.

Question 27

In case of an unanticipated union strike, the manager in charge of manufacturing might consult the management information system to determine how it will affect production schedules.

Question 28

Middle-level managers are responsible for the planning and the implementation of long-term goals.

Question 29

The executive support system helps top-level managers oversee the company's operations and develop strategic plans.

Question 30

The management information system records day-to-day transactions, such as customer orders, bills, inventory levels, and production output.

Question 31

These systems are used in managing documents, communicating, and scheduling.

A) Office automation systems
B) Transaction processing systems
C) Knowledge work systems
D) Executive support systems

Question 32

This decision model helps middle-level managers control the work of the organization, such as financial planning and sales promotion planning.

A) Strategic model
B) Corporate model
C) Tactical model
D) Operational model

Question 33

Accounts payable refers to money the company owes its suppliers for materials and services it has received.

Question 34

Top-level managers need information both from within the organization and from outside.

Question 35

An MIS differs from a TPS in that it creates databases.

Question 36

Supervisors' responsibilities include operational matters.

Question 37

These systems can be organized to retrieve information from databases outside the company, such as business-news services.

A) Transaction processing system (TPS)
B) Decision support system (DSS)
C) Management information system (MIS)
D) Executive support systems (ESS)

Question 38

The executive support system can analyze the effects of events and trends outside the organization.

Question 39

Demand reports do not have to be produced on a regular basis.

Question 40

Project resources can be scheduled, planned, and controlled using _______.

A) project managers
B) operational managers
C) knowledge work systems
D) CAD/CAM systems

Question 41

Expert systems capture the knowledge of human experts and store it in a knowledge base.

Question 42

Customer profiles, census data, and economic forecasts are examples of external data.

Question 43

There are three basic decision models used in GDSS: operational, strategic, and financial.

Question 44

CAD/CAM systems use powerful personal computers running special programs that integrate the design and manufacturing activities.

Question 45

A typical _______ system can produce income statements and balance sheets.

Question 46

_______ models assist top-level managers in long-range planning, such as stating company objectives or planning plant locations.

Question 47

TPS stands for _______ system.

Question 48

Basic activities in every accounting department, including sales order processing, accounts receivable, inventory and purchasing, accounts payable, and payroll, are recorded in the _______.

Question 49

A(n) _______ decision support system is used to support collective work.

Question 50

_______ software consists of programs designed to work behind the scenes to handle detailed operating procedures.

Question 51

A decision support system consists of four parts: the user, system software, data, and _______.

Question 52

Effective operation within any organization requires an efficient and coordinated flow of _______ throughout the organization.

Question 53

An MIS requires a(n) _______ management system to integrate data from different departments.

Question 54

_______-level information flow is primarily vertical.

Question 55

Knowledge workers use specialized information systems, called KWSs, to create information in their area of expertise.

Question 56

The _______ department tracks all sales, payments, and transfers of funds.

Question 57

When an order comes in, the _______ processing activity alerts the warehouse to ship a product.

Question 58

Monthly sales and production reports are examples of _______ reports.

Question 59

_______-level managers need summarized information in weekly or monthly reports in order to develop budget projections and evaluate the performance of supervisors.

Question 60

Common names for computer-based information systems are transaction processing, management information, _______ support, and executive support systems.

Question 61

Describe the functions of a decision support system, including a group decision support system, differentiate between a DSS and a transaction processing system.

Question 62

Describe the flow of information within an organization and the different levels of information that is required.

Question 63

Describe in detail the six activities that make up the basis of a typical accounting system.

Question 64

Describe the functions of an executive support system.

Question 65

A(n) _______ support system is designed to be easy to use and allows someone to obtain essential information without extensive training.

Question 66

_______ systems are also known as knowledge-based systems.

Question 67

_______ workers use OAS systems and are involved with the creation of information in their areas of expertise.

Question 68

What are office automation systems?

Question 69

_______ focus on managing documents, communicating, and scheduling.

Question 70

What are the five functions of an organization? Briefly explain each.

Question 71

Briefly describe the three levels of management.

Question 72

Name and describe the four most common types of computer-based information systems.

Question 73

Describe knowledge work systems and, specifically, expert systems.

Question 74

_______ systems are computer systems that allow people located at various geographic locations to communicate and have in-person meetings.

Question 75

Explain the three common categories of reports that are generated in most organizations.