Deck 13: Managing Diversity

Question 1

 All companies struggle with diversity issues.

Answer 1

True

Question 2

 One of the consequences of diversity in the workplace is that there is a decreased quality of team problem solving.

Answer 2

False

Question 3

 In a ranking of the percentage of women in business leadership roles in 34 countries, Japan placed first, while the United States placed last.

Answer 3

False

Question 4

 A rigid, exaggerated, irrational belief associated with a particular group of people defines prejudice.

Question 5

 The dimensions of diversity in the traditional model can be acquired or changed throughout one's lifetime.

Question 6

 In 2010, PepsiCo appointed its first female CEO.

Question 7

 Today, most companies define diversity in terms of race, gender, age, lifestyle, and disability.

Question 8

 Nationality and work style are included in the inclusive model of diversity.

Question 9

 Unfortunately, companies that foster a diverse workforce increase turnover, absenteeism, and the risk of lawsuits.

Question 10

 People of Hispanic origin made up 15.7 percent of the U.S. labor force in 2012, and are projected to make up 19.1 percent by 2022.

Question 11

 Genuine efforts to accept and manage diverse people in North America are a phenomenon that emerged in the 1800s.

Question 12

 When managers create a feeling of inclusiveness, employees display more loyalty, cooperation, and trustworthiness.

Question 13

 Age, race, and gender are included in the traditional model of diversity.

Question 14

 Because employees with different backgrounds bring different opinions and ideas to the table, a diverse workforce may lead to increased conflict, anxiety, and misunderstanding.

Question 15

 In 1970, Joseph Searles became the first African American member of the New York Stock Exchange.

Question 16

 Homogeneous top management teams tend to be broad-minded in their perspectives.

Question 17

 A diverse workforce is better able to anticipate and respond to changing consumer needs.

Question 18

 Managing diversity means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized, while the potential disadvantages are minimized.

Question 19

 Some sociologists and psychologists have proposed that people have innate biases and, left to their own devices, they will automatically discriminate.

Question 20

 Discrimination is the tendency to view people who are different as being deficient.

Question 21

 Research shows that about equal percentages of women and men want to be promoted early in their careers, but more men than women say they want to be top executives.

Question 22

 Women tend to self-promote their accomplishments and insights, while men, particularly from nonminority groups, typically downplay their successes.

Question 23

 The mentoring relationship is an excellent way to overcome the problem of a glass ceiling.

Question 24

 The belief that one's own group and culture is not as good as other groups and cultures is ethnocentrism.

Question 25

 Research indicates that women and minorities are more likely than men to develop mentoring relationships.

Question 26

 A higher-ranking organizational member who is committed to providing upward mobility and support to a protégé's professional career is known as a sponsor.

Question 27

 Stereotyping is based on cultural differences verified by scientific research methods.

Question 28

 Overall, women's participation in both the labor force and civic affairs has steadily decreased since the mid-1950s, while men's participation has slowly but steadily increased.

Question 29

 The glass ceiling is an invisible barrier that exists for women and minorities that limits their upward mobility in organizations.

Question 30

 Sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act.

Question 31

 Most large organizations have no formal policies against racial and gender discrimination.

Question 32

 Stereotyping assumes that all members of a group have the same characteristics.

Question 33

 The belief that ethics are not absolute but instead need to be evaluated relative to the situation refers to ethnorelativism.

Question 34

 Research shows that companies with several senior-level women underperform those without senior-level women both financially and organizationally.

Question 35

 Generalized sexual harassment occurs when remarks and actions are intended to lead to sexual activity.

Question 36

 Mentoring programs are consistent with the 1964 Civil Rights Act, which requires the diversification of middle and upper management.

Question 37

 The role of the chief diversity officer is to create a working environment where women and minorities can flourish.

Question 38

 An organization that accommodates several subcultures, including employees who would otherwise feel isolated and ignored, refers to pluralism.

Question 39

 Solicitation with the promise of reward is the highest level of sexual harassment.

Question 40

 A culture that accepts only one way of doing things and one set of values and beliefs, produced by ethnocentrism, is known as monoculture.

Question 41

 By tapping into the strengths of diversity, teams are more likely to experience all of the following except:

A) increased innovation.
B) better quality.
C) higher efficiency.
D) increased creativity.
E) more duplication of effort among team members.

Question 42

 Hopetech Industries has a corporate diversity plan that limits diversity to areas that do not change throughout a person's lifetime, such as race, gender, age, and physical ability. Hopetech's diversity plan follows which model of corporate diversity?

A) Inclusive 
B) Exclusive 
C) Traditional 
D) Learning 
E) Static 

Question 43

 Which of the following is one of the top ten companies for African Americans according to a 2015 ranking by Fortune magazine?

A) Camden Property Trust
B) The Cheesecake Factory
C) Intuit
D) Salesforce
E) Quicken Loans

Question 44

 Inclusive dimensions of diversity:

A) have a greater impact than those included only in the traditional model.
B) are inborn differences that are immediately observable.
C) can change throughout one's lifetime.
D) do not affect a person's self-definition.
E) none of these.

Question 45

 Smileline Inc. has an onsite day-care facility and provides employees fulltime day care at a very low cost. The company implemented this years ago when managers realized that child-care responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity?

A) Better use of employee talent
B) Increased understanding of the marketplace
C) Increased quality of team problem solving
D) Enhanced breadth of understanding in leadership positions
E) Reduced costs associated with high turnover, absenteeism, and lawsuits

Question 46

 Which of the following statements regarding diversity in the workplace is true?

A) Nearly 73 percent of Fortune 500 companies now have at least one female executive officer.
B) Due to the focus on diversity in many organizations, the number of discrimination complaints with the Equal Employment Opportunity Commission has decreased.
C) Men outnumber women in the workplace, and the numbers are projected to grow slightly faster.
D) In 2015, a greater percentage of working-age women were employed in the United States than in Japan and Europe.
E) Foreign-born workers make up almost 50 percent of the U.S. workforce.

Question 47

 All of the following are dimensions of the inclusive model of diversity except:

A) personality.
B) lifestyle.
C) income.
D) military experience.
E) sexual orientation.

Question 48

 Which of the following is a dimension of the inclusive model of diversity?

A) Income
B) Nationality
C) Pay level
D) Work style
E) All of these

Question 49

 Which of the following countries has passed a law requiring some companies to give 30 percent of supervisory board seats to women beginning in 2016?

A) Japan
B) United States
C) China
D) Germany
E) Iceland

Question 50

 All of the following are dimensions of the traditional model of diversity except:

A) age.
B) race.
C) religious beliefs.
D) physical ability.
E) gender.

Question 51

 In terms of race and ethnic origin, the biggest projected change in the U.S. labor force from 2012 to 2022 will be in the number of __________ employees.

A) White
B) Black
C) Asian
D) Hispanic 
E) Native American

Question 52

 Which of the following is a dimension of the traditional model of diversity?

A) Income
B) Race
C) Parental status
D) Education
E) Religious beliefs

Question 53

 __________ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized.

A) Managing diversity
B) Inclusion
C) Managing differentiation
D) Stereotyping
E) Mentoring

Question 54

 __________ is an invisible barrier that exists for women and minorities that limits their upward mobility in organizations.

A) A diversity initiative
B) Affirmative action
C) Equal opportunity
D) The glass wall
E) The glass ceiling

Question 55

 Which of the following is not a dividend of workplace diversity?

A) Reduced costs associated with high turnover, absenteeism, and lawsuits
B) Increased understanding of the marketplace
C) Better use of employee talent
D) A narrow breadth of understanding in leadership positions
E) Increased quality of team problem solving

Question 56

 The movement of more women into management positions has coincided with a transition in many organizations to a preference for a hierarchical and individualistic style of management that women seem particularly suited for.

Question 57

 Research confirms that affinity groups can be important tools for helping organizations retain managerial-level minority employees.

Question 58

 Abdar is a successful, modern, U.S. manager. He is most likely to believe that:

A) discrimination is the biggest diversity problem for his organization.
B) affirmative action is the biggest diversity problem for his organization.
C) the differences diverse people bring to his organization are valuable.
D) all employees in his organization should have similar values.
E) tokenism is a diversity issue that must be overcome immediately.

Question 59

 Lucinda wanted to set up her team so that it would be highly creative and innovative. Which of the following teams is most likely to produce creative and innovative ideas?

A) A team with large amounts of experience
B) A team with extensive training in how to handle the problem area
C) A team that is highly cohesive
D) A team with different backgrounds and skill sets
E) A team that has similarity of perspective

Question 60

 __________ is defined as all the ways in which people differ.

A) Multiplicity
B) Diversity
C) Seniority
D) Culture
E) Variation

Question 61

 Paying a woman less than a man for the same work is an example of:

A) gender discrimination.
B) ethnic discrimination.
C) stereotyping.
D) sexual harassment.
E) prejudice.

Question 62

 __________ is the belief that groups and subcultures are inherently equal.

A) Ethnorelativism
B) Ethnocentrism
C) Pluralism
D) Geocentricism
E) Monoculturalism

Question 63

 To break through the glass ceiling into senior management roles, top executives suggest female managers should:

A) work at as many jobs as they can early in their careers to gain as much experience as possible.
B) display nonverbal messages such as tilting the head when listening and smiling excessively when communicating.
C) be assertive and ask for what they want.
D) downplay their accomplishments and insights.
E) all of these.

Question 64

 Only 4.4 percent of Fortune 500 companies had a woman CEO in early 2016. This could be due to:

A) barriers to entry.
B) affirmative action.
C) equal opportunity.
D) the glass wall.
E) the glass ceiling.

Question 65

 __________ reflects the belief that one's own group and culture are inherently superior to other groups and cultures.

A) Ethnorelativism
B) Ethnocentrism
C) Pluralism
D) Geocentricism
E) Regiocentrism

Question 66

 The goal for organizations seeking diversity is __________ and __________.

A) pluralism; ethnocentrism
B) a monoculture; ethnorelativism
C) pluralism; ethnorelativism
D) a monoculture; ethnocentrism
E) a monoculture; pluralism

Question 67

 __________ is a rigid, exaggerated, irrational belief associated with a particular group of people.

A) A label
B) Prejudice
C) A typecast
D) Discrimination
E) A stereotype

Question 68

 Ethnocentric viewpoints and a standard set of cultural practices produce:

A) a monoculture.
B) diversity in the workplace.
C) pluralism.
D) ethnorelativism.
E) a global perspective.

Question 69

 __________ occurs when a person is not aware of the bias in his or her favorable and unfavorable assessments, actions, and decisions toward members of specific groups.

A) Active discrimination
B) Prejudice
C) Stereotyping
D) Unconscious bias
E) Ethnorelativism

Question 70

 A culture that accepts only one way of doing things and one set of values and beliefs is referred to as:

A) a primary culture.
B) a preferred culture.
C) a dominating culture.
D) a monoculture.
E) pluralism.

Question 71

 Riya was a highly successful manager at Optics International. After 12 years with the company, she decided to leave and become a full-time mother and caregiver to her ailing father. This example demonstrates which factor affecting women's careers?

A) The female advantage
B) The opt-out trend
C) The glass ceiling
D) The glass wall
E) Ethnorelativism

Question 72

 Which of the following statements about stereotypes is not true?

A) Stereotypes are a barrier to diversity.
B) Stereotypes assume that all members of a group have the same characteristics.
C) Stereotypes contain negative connotations.
D) Stereotypes view cultural differences as positive or neutral.
E) Stereotypes are often based on folklore, media portrayals, and other unreliable sources of information.

Question 73

 Trouser Inc.'s top management is exclusively made up of older White males. Trouser promotes from within and top management is most comfortable with individuals who are similar to them. Women and minorities at this company who wish to be promoted are likely to experience:

A) pluralism.
B) the glass ceiling effect.
C) rapid promotion and advancement.
D) ethnorelativism.
E) all of these.

Question 74

 A combination of cultural and organizational barriers that impede Asians' career progress is known as the:

A) opt-out trend.
B) stained-glass window.
C) oriental effect.
D) bamboo ceiling.
E) glass wall.

Question 75

 Most large organizations have structured grievance procedures and complaint review processes that are designed to:

A) increase ethnocentrism.
B) restrict diversity.
C) facilitate and support diversity.
D) suppress pluralism.
E) increase the number of affinity groups.

Question 76

 Pattie's Pancakes recently added a senior manager to help them create a working environment that will help all of their different employees work together effectively. This manager's title is most likely to be:

A) Chief Operating Officer.
B) Chief Diversity Officer.
C) Chief Culture Officer.
D) Chief Executive Officer.
E) Chief of Information and Cooperation.

Question 77

 Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such a girl, attack that presentation!" Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanie's anxiety stems from:

A) stereotyping.
B) ethnocentrism.
C) pluralism.
D) the glass ceiling threat.
E) the female advantage.

Question 78

 Which of the following means that an organization accommodates several subcultures?

A) Monoculturalism
B) Pluralism
C) Ethnorelativism
D) Geocentricism
E) Ethnocentrism

Question 79

 Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternative values. Phlex is most likely:

A) a diverse organization.
B) an organization that encourages pluralism.
C) a monoculture.
D) geocentric.
E) a minority-owned organization.

Question 80

 Josephine would like to become part of an elite manager network at her company so she can get access to general and line-management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which factor affecting women's careers?

A) The female advantage
B) The opt-out trend
C) The glass ceiling
D) The glass wall
E) Ethnorelativism