Deck 14: Leading and Leadership Development

Question 1

__________ communication occurs when the receiver fully understands the intended meaning of the message.

A) Efficient
B) Effective
C) Transactional
D) Transmission

Answer 1

B

Question 2

__________ presents a message in a manner that causes others to accept and support it.

A) Noise
B) Persuasive communication
C) Informative communication
D) Feedback

Answer 2

B

Question 3

Managers need __________, which comes from who managers know and how well managers relate to them, to get things done while working with other people.

A) social capital
B) intellectual capital
C) a high economic status
D) a high intelligence quotient

Answer 3

A

Question 4

Which of the following forms of communication provides the highest quality and quantity of information?

A) Telephone
B) E-mail
C) Face-to-face
D) Television

Question 5

Wireless transmission is a form of communication __________.

A) barrier
B) feedback
C) channel
D) filter

Question 6

Tom is trying to save money by having a telephonic conversation with an important customer instead of flying in to talk to him directly. Tom is trading communication __________ for communication __________.

A) effectiveness; richness
B) effectiveness; efficiency
C) efficiency; effectiveness
D) richness; noise

Question 7

Which of the following communication channels works best when we need immediate feedback?

A) E-mail
B) Text messages
C) Web sites
D) Face-to-face

Question 8

In the communication process, poor choice of communication channels, poor written or oral expression, and failure to recognize nonverbal signals are examples of __________.

A) noise
B) static
C) feedback
D) mixed messaging

Question 9

Anything that interferes with the effectiveness of a communication process is called _________.

A) interference
B) disruption
C) noise
D) confusion

Question 10

The capacity of a communication channel to effectively carry information is called __________.

A) channel richness
B) proxemics
C) transmission quality
D) interactive capacity

Question 11

__________ earns trust, respect, and integrity in the eyes of others.

A) Efficient communication
B) Nonverbal communication
C) Credible communication
D) Filtered communication

Question 12

A communication channel that is capable of carrying enough information to assure good personal two-way communication is said to have __________.

A) no noise
B) a high channel richness
C) enough adaptability
D) an open channel

Question 13

Information filtering and physical distractions are examples of __________ in the communication process.

A) chaos
B) encoding
C) reception
D) noise

Question 14

As the leader of a research project, Tim plans to communicate the project details with his team members. He writes a mail to each member in order to brief them about the project and explain their roles and responsibilities. Tim is in the __________ stage of the communication process.

A) encoding
B) transmission
C) decoding
D) feedback

Question 15

A __________ is the pathway used to carry a message.

A) communication flow
B) communication channel
C) communication reception
D) communication protocol

Question 16

__________ occurs when the cost of the communication is minimal.

A) Efficient communication
B) Effective communication
C) Transactional communication
D) Transmission communication

Question 17

Effective communication occurs when:

A) a message is encoded and sent.
B) a message gets delivered to the receiver.
C) the receiver fully understands the sender's intended message.
D) the receiver responds back to the sender.

Question 18

__________ gets someone else to accept, support, and act consistently with the sender's message.

A) Feedback
B) Persuasive communication
C) Transactional communication
D) Reception

Question 19

The process of sending and receiving symbols with meanings attached is called __________.

A) transmission
B) reception
C) communication
D) notification

Question 20

The __________ element of the communication process conveys the receiver's response back to the sender.

A) noise
B) feedback
C) evaluation
D) interpretation

Question 21

__________ involves being disciplined, controlling one's emotions, and withholding premature evaluations that turn off another party's willingness to communicate.

A) Active listening
B) Verbal support
C) Feedback
D) Filtering

Question 22

__________ is the process of telling someone else how you feel about something that person said or did.

A) Active listening
B) Interpretation
C) Noise
D) Feedback

Question 23

In addition to listening to the words that someone is saying, it is also important to __________.

A) discourage emotional outbursts
B) judge their intentions
C) take note of all the nonverbal cues
D) dismiss their feelings

Question 24

While giving feedback, one should avoid:

A) being specific.
B) worrying about timing.
C) being threatening.
D) having valid comments.

Question 25

__________ is the process of taking action to help others say what they really mean.

A) Verbal support
B) Feedback
C) Active listening
D) Filtering

Question 26

Which of the following is NOT one of the five rules of active listening?

A) Respond to feelings.
B) Listen for feelings.
C) Focus only on the nonverbal cues.
D) Listen for message content.

Question 27

In a(n) __________, managers provide employees with essential financial information about their employers.

A) corporate communication
B) open-book management
C) autocratic management
D) active listening

Question 28

At Trapp Inc., a private investment firm, employees are provided with essential financial information about the firm. If employees want to know what others are making at the firm, all they need to do is ask the chief financial officer. This is an example of:

A) open-book management.
B) corporate literacy.
C) social capital communication.
D) active listening.

Question 29

Which of the following is NOT an example of nonverbal communication?

A) Hand movements
B) Facial expressions
C) Eye contact
D) Written memo

Question 30

A(n) __________ results when a person's words communicate one thing while his or her nonverbal actions communicate something else.

A) effective communication
B) clear message
C) mixed message
D) nonverbal communication

Question 31

Jerry is the production manager at Good Cookies LLC. He regularly keeps the negative numbers in the monthly reports from his boss in order to match his boss's expectation. Jerry is guilty of __________.

A) information filtering
B) mixed messaging
C) active listening
D) downward manipulation

Question 32

Communication through gestures and body language is called __________ communication.

A) alternate
B) nonverbal
C) silent
D) poor

Question 33

__________ causes information filtering.

A) Channel richness
B) Channel noise
C) Status difference
D) Active listening

Question 34

__________ involves being honest and openly sharing accurate and complete information.

A) Corporate communication
B) Communication transparency
C) Glass door communication
D) Active listening

Question 35

If Susan intentionally distorts information in order to make it appear more favorable to her boss, she is engaging in __________.

A) channel enriching
B) information filtering
C) noise creation
D) active screening

Question 36

Which of the following is a characteristic of open-book management?

A) Secrecy
B) Unaccountability
C) Obscurity
D) Transparency

Question 37

Which of the following communication channels has the highest channel richness?

A) A memo
B) A face-to-face interaction
C) A voice-mail
D) A Web site

Question 38

Which of the following communication channels is an example of an impersonal, one-way interaction with limited opportunity for feedback?

A) E-mails
B) Face-to-face
C) Telephone calls
D) Video-conferencing

Question 39

Which of the following forms of communication provides the lowest quality and quantity of information?

A) Telephone
B) E-mail
C) Face-to-face
D) Postings on bulletin boards

Question 40

Which of the following should NOT be done when giving constructive feedback?

A) Being direct
B) Keeping the feedback general rather than specific
C) Giving feedback at a time when the receiver seems most willing
D) Being specific

Question 41

The tendency to consider one's culture superior to any and all others is called __________.

A) culturalism
B) cultural etiquette
C) ethnocentrism
D) bad manners

Question 42

Channel richness is determined by the efficiency of the communication channel.

Question 43

The tendency to consider one's culture superior to others is call racism.

Question 44

All of the following are essential ingredients of successful presentation EXCEPT:

A) being professional.
B) adding the right amount of polish.
C) relying on real-time Web-site visits.
D) supporting your points.

Question 45

Jessica is on a business trip to Japan. She purposely avoids prolonged eye contact with her Japanese hosts because she knows that the Japanese are uncomfortable with it. In this scenario, Jessica is practicing __________.

A) ethnocentricity
B) positive feedback
C) cultural etiquette
D) cultural globalization

Question 46

James attends a class on cross-cultural business management where he learns about the use of appropriate manners and behaviors in cross-cultural situations. In this case, James has learnt about __________.

A) ethnocentricity
B) positive feedback
C) cultural etiquette
D) active listening

Question 47

Credible leadership tactics are communication techniques people use to make themselves more "leader like" and be perceived by others as influential and trustworthy.

Question 48

The way an office is laid out can actually impact the communication process.

Question 49

Any feedback, so long as it bears good intentions, will improve behaviors.

Question 50

__________ is the use of appropriate manners and behaviors in cross-cultural situations.

A) Ethnocentrism
B) Racism
C) Cultural etiquette
D) Business etiquette

Question 51

Active listening requires that the person listening pay close attention and remain quiet.

Question 52

________________ leadership tactics are communication techniques people use to make themselves more "leader like" and be perceived by others as influential and trustworthy.

A) Persuasive
B) Credible
C) Effective
D) Charismatic

Question 53

Johnny wants to learn about the ways people use and communicate with space. He should study __________.

A) information technology
B) channel richness
C) space technology
D) proxemics

Question 54

The ability to inspirationally persuade and motivate others is known as persuasion.

Question 55

Information filtering helps ensure that only the relevant messages get to management.

Question 56

The ability to inspirationally persuade and motivate others is known as:

A) credibility.
B) leadership.
C) inspiring.
D) charisma.

Question 57

In communication theory, noise is anything that interferes with the communication process.

Question 58

Communication can be hindered by all of the following EXCEPT:

A) poor use of channels.
B) poor written or oral skills.
C) spotting nonverbal signs.
D) status differences.

Question 59

To be successful in cross-cultural communication, you have to be sensitive to others and willing to learn how others see things.

Question 60

___________communication earns trust, respect, and integrity in the eyes of others.

A) Good
B) Credible
C) Effortless
D) Efficient

Question 61

What is information filtering? How does it affect effective communication in an organization?

Question 62

The intentional distortion of information to make it appear favorable to the recipient is called __________.

Question 63

Communication techniques people use to make themselves more "leader like" and be perceived by others as influential and trustworthy are called _________________.

Question 64

__________ is the capacity to attract support and help from others in order to get things done.

Question 65

__________ is the interpersonal process of sending and receiving symbols with meanings attached to them.

Question 66

Explain the trade-off involved between effective and efficient communication.

Question 67

The use of appropriate manners, language, and behaviors when communicating with people from other cultures is called __________.

Question 68

The study of the way we use and communicate with space is called ______________.

Question 69

__________ is the tendency to consider one's own culture superior to any and all others.

Question 70

__________ is the capacity of a communication channel to effectively carry information.

Question 71

What is meant by noise in the communication process? Name some common sources of noise that can interfere with effective communication.

Question 72

Describe the communication process.

Question 73

__________ communication occurs when the resources expended are kept to a minimum.

Question 74

__________ involves being honest and openly sharing accurate and complete information.

Question 75

What is proxemics and why is it important?

Question 76

A(n)_________ is the pathway used to carry a message.

Question 77

_______________ is ability to inspirationally persuade and motivate others.

Question 78

__________ is the process of telling other people how you feel about something they did, said, or about the situation in general.