Deck 7: Training Employees

Question 1

Putting together a request for proposal for a training program is a quick process.

Answer 1

False

Question 2

Attending classes is a faster and more efficient method of learning new skills as compared to electronic performance support systems (EPSSs).

Answer 2

False

Question 3

Along with physical elements,the training context should include emotional elements.

Answer 3

True

Question 4

Instructional design logically should begin with needs assessment.

Question 5

Readiness for training is a combination of employee characteristics and positive work environment that permit training.

Question 6

Apprenticeship programs can only be sponsored by government agencies.

Question 7

Action learning uses challenging,structured outdoor activities,which include difficult sports.

Question 8

If a concept involves more than five items,the training program should deliver information in shorter sessions or chunks.

Question 9

The last step in the instructional design process involves choosing a training method.

Question 10

Effective training objectives include performance standards that are measurable.

Question 11

Social support refers to the ways an organization's people encourage training.

Question 12

Task analysis determines whether employees are ready to undergo training.

Question 13

An experiential program is a type of internship used to instruct new student employees.

Question 14

According to the person analysis method,performance feedback is the only variable that can be affected by training.

Question 15

Training programs use case studies to develop employees' management skills.

Question 16

Presentation methods are preferred over hands-on training methods in helping trainees handle interpersonal issues.

Question 17

Training refers to any planned effort by a firm to facilitate the learning of job-related knowledge,skills,or behavior by employees.

Question 18

In coordination training,team members understand and practice each other's skills so that they are prepared to step in and take another member's place.

Question 19

For on-the-job training (OJT)programs to be effective,an organization should review OJT practices at companies in similar industries.

Question 20

The training technique most widely used in the workplace is behavior modeling.

Question 21

Which of the following best describes a learning management system?

A) a team of trainers and human resource professionals who are responsible for planning and conducting the training programs in an organization
B) the process of evaluating the organization,individual employees,and employees' tasks to determine what kinds of training,if any,are necessary
C) a software application that automates the administration,development,and delivery of training programs
D) a process for determining the appropriateness of training by evaluating the characteristics of the organization
E) the process of determining individuals' needs and readiness for training

Question 22

Which of the following questions can be answered by performing a person analysis?

A) What are the tasks that require more training?
B) How will the training be carried out?
C) Are employees ready for training?
D) Does the organization have the infrastructure to support training?
E) Are there any impediments to implementing a training program?

Question 23

According to your text,managers will be most likely to support training if

A) there are no other solutions available for them to try.
B) it is not overly expensive.
C) it will solve a significant problem.
D) they do not have to participate in it.
E) it will result in minor improvements.

Question 24

The most accurate way to assess training effectiveness is to conduct pretests and posttests and then train all the employees.

Question 25

Which of the following best describes needs assessment?

A) It is the process of evaluating the organization,individual employees,and employees' tasks to determine what kinds of training are necessary.
B) It is a combination of employee characteristics and positive work environment that permit training.
C) It is a process that evaluates the monetary needs of employees that will motivate them to undertake a training program.
D) It is an application that automates the administration and delivery of a company's training program.
E) It is the process to determine employees' characteristics to ensure their readiness for training.

Question 26

A risk of diversity training programs that focus on attitudes toward minority groups is that they may alienate minorities.

Question 27

A client asks Tenrep Technologies to carry out a project that involves working on a software tool called POPIL,which is new to the company.The training manager in Tenrep's HR department begins by conducting a needs assessment.Which of the following methods will the manager use to identify individuals' needs and readiness for training?

A) person analysis
B) organization analysis
C) task analysis
D) trend analysis
E) regression analysis

Question 28

James,the marketing manager for an automobile manufacturer,observes frequent conflicts between two of his subordinates,Jeff and Kevin.He asks the human resource department to help,and the department's training manager,Kelly,investigates.She tells James that the two subordinates lack interpersonal communication skills,but would be likely to improve with proper training.This scenario suggests that Kelly has conducted a(n)_____.

A) institutional analysis
B) market analysis
C) person analysis
D) organization analysis
E) instructional analysis

Question 29

Ensuring that employees are ready for training in terms of their attitudes,motivation,basic skills,and work environment is the _____ step of the instructional design process.

A) first
B) second
C) third
D) fourth
E) fifth

Question 30

The human resource department of Brown Industries,a consumer electronics manufacturer,wants to set up a learning management system for its global sales force.This way,sales personnel can get training in new models and product lines even while on the road,and managers can ensure their employees are keeping up-to-date.The HR manager looks into "training systems" and identifies five top results.Which of the following systems describes a learning management system?

A) Performa: software used by HR departments to evaluate job performance
B) Recruit Plus: software used by HR department to administer tests to job candidates
C) Crimson: a system that automates the process of administering and delivering training
D) K-Learn: software for the creation of training videos
E) E-Valuate: an assessment tool that evaluates employees' readiness to learn new skills

Question 31

KYG Instruments,a firm that produces manufacturing equipment for various industries,experiences an influx of new sales employees due to a recent expansion.Despite possessing a vast amount of sales experience,most of the new employees perform poorly.This is because the new recruits possess inadequate technical knowledge about the products sold by KYG.To address the issue,the HR department decides to implement a training program using the instructional design process.As part of the process,the HR department's first step should be to

A) ensure that sales representatives do not feel undervalued.
B) identify what the sales representatives will need to learn.
C) identify senior product engineers to train the sales representatives.
D) chart the methods that should be used to train the sales representatives.
E) announce the objectives of the training program.

Question 32

The best stage to prepare for evaluating a training program is after the program has been implemented.

Question 33

Faulkner and White Company,a firm that builds enterprise resource planning products for customers,wants to implement training programs for its employees as an HR initiative.Senior management proposes the use of an instructional design process.Which of the following should ideally be Faulkner and White's next step?

A) task analysis
B) organization analysis
C) person analysis
D) competitor analysis
E) market analysis

Question 34

The management at a pesticide manufacturing company has observed a decline in quality measures.The managers ask Robin,the firm's HR manager,to investigate whether training might solve the problem.Robin conducts needs assessment and recommends a training plan.Which of the following conditions would most likely have been an observation during Robin's person analysis?

A) Machinery and other production equipment in the firm's plant pose a hazard to the employees operating them.
B) The goals of the firm are more focused on the specific needs of a narrow market segment.
C) Employees of the firm's production department lack clarity in decisions regarding quality standards for manufacturing.
D) The firm's budget for training has declined from the year before.
E) Training programs offered by the firm lack specific goals and methods for measuring their success.

Question 35

Organization analysis looks at training needs in light of the

A) readiness of employees for training.
B) employee's strategy toward achieving organizational goals.
C) management's support for training activities.
D) monetary incentives the management has promised its employees.
E) severance package deal for a particular batch of employees.

Question 36

The HR department at Trevor Communications oversees the recruitment and training of employees at the firm.As the firm grows and recruits more employees,overseeing individual training programs has been come too much for HR staff to handle.Which of the following applications should the HR department use to help with employee training?

A) a customer relationship management system
B) a management information system
C) a learning management system
D) a decision support system
E) an executive decision-making system

Question 37

_____ refers to a process of systematically developing training to meet specified needs.

A) Role-play
B) Recruitment
C) Simulation
D) Instructional design
E) Organization analysis

Question 38

The process of sending employees directly into communities where they have to interact with persons from different cultures,races,and nationalities is known as cultural immersion.

Question 39

An orientation program is training designed to prepare employees to perform their jobs effectively,learn about the organization,and establish work relationships.

Question 40

Which of the following consists of an organization's planned effort to help employees acquire job-related knowledge,skills,abilities,and behaviors?

A) attrition
B) benchmarking
C) training
D) compensation
E) recruitment

Question 41

Which of the following processes identifies the knowledge,skills,and behaviors that should be emphasized by training?

A) person analysis
B) task analysis
C) transactional analysis
D) trend analysis
E) regression analysis

Question 42

When using an outside training expert,a complete _____ should indicate funding for the project and the process by which the organization will determine its level of satisfaction.

A) cohabitation agreement
B) letter of intent
C) certificate of occupancy
D) articles of incorporation
E) request for proposal

Question 43

Which of the following is a characteristic of task analysis?

A) It does not require knowledge of the work environment.
B) It is independent of time constraints or deadlines.
C) It results in an assessment of employees' readiness for training.
D) It is usually conducted along with person analysis.
E) It helps in determining individuals' needs for training.

Question 44

Cognitive ability is defined as the ability of a person to

A) collect information,organize it,and share it with one's team members.
B) understand the skills of one's team members.
C) climb walls,complete rope courses,climb ladders,or make trust falls.
D) express positive attitudes toward an organization's training programs.
E) use written and spoken language,solve math problems,and use logic to solve problems.

Question 45

Phonyton Inc.determines that it needs to train 200 employees on using a new software application.Philip,the training administrator,is investigating options to find the one that will meet the company's needs within the budget available.He determines that no one at Phonyton knows enough about the software to provide the training.Which of the following plans would be most likely to achieve training objectives at the lowest cost?

A) hiring external consultants to create training specially tailored to the company
B) passing out user manuals and hoping employees can learn enough on their own
C) having Philip deliver the training,based on the content in the user manual
D) delaying the training program until the company has more money in the budget
E) having employees participate in a general outside training course for the software

Question 46

Filler Mayo Inc.recognizes the need for providing on-the-job training to employees whose technical skills are lacking.The company's HR department is tasked with coordinating the entire training process.This function of the HR department at Filler Mayo is called _____.

A) requirements specification
B) training administration
C) training simulation
D) orientation
E) needs analysis

Question 47

Meryl,a training manager,is making a presentation to her company's business leaders.She says meeting the company's five-year plan will require skills in using some new technology.Employees and their supervisors are eager to learn,but Meryl says some situational constraints are standing in the way of meeting these objectives.Which of the following could be such a constraint?

A) supervisors don't praise employees for learning
B) supervisors don't believe training is relevant
C) employees have a negative attitude toward training
D) the company has not budgeted sufficient funds for training
E) supervisors don't tell their employees about the training that is available

Question 48

In the context of planning a training program,even though it is time consuming,putting together a _____ is worthwhile because it helps an organization clarify training objectives,compare vendors,and measure results.

A) cohabitation agreement
B) letter of intent
C) certificate of occupancy
D) requirements specification document
E) request for proposal

Question 49

Adam,a team leader at a business process outsourcing firm,tells the human resource department that a significant share of his employees are missing deadlines.The department conducts a needs assessment and tells Adam that the employees' jobs require time management skills,so a training session on time management would be likely to improve performance.In this scenario,the department's recommendations would most likely be based on a(n)_____.

A) institutional analysis
B) task analysis
C) person analysis
D) organization analysis
E) instructional analysis

Question 50

Karen works as a sales manager for Apencience Corp.Karen can read,write,and speak Mandarin,English,and German.She assists top-level management in making business decisions and setting long-term goals for the organization.Which of Karen's abilities is illustrated in this scenario?

A) emotional intelligence
B) psychological mindedness
C) spatial ability
D) psychomotor skills
E) cognitive ability

Question 51

Terral Prime,an auditing firm,purchases a management information system called Alpha Duo.Most of Terral's employees are unfamiliar with the functional aspects of Alpha Duo,and management decides to approach external trainers to train its employees.Rebecca,the company's training coordinator,is tasked with finding suitable trainers.Rebecca sends an email,with a document outlining the company's training requirements,to multiple vendors and asks them to provide suitable trainer profiles and cost quotes.What is the document called that Rebecca sends out to training vendors?

A) a request for proposal
B) articles of incorporation
C) instructional design
D) needs assessment form
E) organization analysis report

Question 52

KTPO Telecom wants to implement an on-the-job training program for the sales staff that are unaware of the technical aspects of the firm's products.The lack of technical knowledge among its sales staff is harming the company's prospects of securing lucrative contracts.Although KTPO's IT team is well versed in various technologies,it is not well suited to handle a training program.However,the best IT trainers in the industry cost more than what KTPO can afford to spend on the training program.This scenario illustrates _____.

A) simulation
B) social support
C) situational constraints
D) psychological mindedness
E) experiential conflicts

Question 53

Which of the following is defined as a combination of employee characteristics and positive work environment that permit training?

A) organization analysis
B) benchmarking
C) learning management system
D) orientation
E) readiness for training

Question 54

In a person analysis,which of the following is a primary variable that can be affected by training?

A) the organization's input
B) performance feedback
C) the employee's ability
D) positive consequences to motivate good performance
E) the employee's motivation

Question 55

At All Sizes Auto,managers encourage employees to receive training and praise them when they demonstrate new skills.Employees are excited about how learning helps them succeed at work and take on more responsibility.Which aspect of readiness for training does this example describe?

A) employee ability
B) employees' incentive package
C) training curriculum
D) social support
E) situational constraints

Question 56

Openze Technology,a firm that manufactures mobile phones,has seen a major improvement in cost reduction since it instituted a three-week training program for all of its new recruits.During the training program,the new employees are constantly encouraged to express their thoughts and ideas.Good ideas are rewarded immediately by the trainers,thereby encouraging active participation.Which factor most likely explains the success of the training?

A) situational constraints
B) cognitive ability
C) task analysis
D) social support
E) experiential learning

Question 57

_____ refers to the ways an organization's people encourage training.

A) Situational constraint
B) Employee orientation
C) Benchmarking
D) Social support
E) Experiential program

Question 58

_____ is the limit on training's effectiveness that arises from the conditions within the organization.

A) A simulation
B) Social support
C) A situational constraint
D) Psychological mindedness
E) Experiential conflict

Question 59

Which of the following is a characteristic of effective training objectives?

A) disclaimers to prevent exaggerated expectations
B) specified costs associated with the training
C) specified methods of performance evaluation
D) names of the trainers and trainees
E) measurable performance standards

Question 60

A customer at Danielle,a French restaurant,complains to Jason,the owner,about a specialty dessert being unacceptable.Jason inspects the dessert and finds that brie,a type of cheese,is overripe.Jason questions the new pastry chef,Mario,who acknowledges he should have substituted another type of cheese for the brie.Jason analyzes the situation and concludes that Mario should be put through additional training to avoid such mistakes in the future.What type of analysis has Jason performed in this situation?

A) an organization analysis
B) a task analysis
C) a specialized skills assessment
D) a person analysis
E) a needs assessment

Question 61

Identify the occupation that would typically employ an apprentice.

A) accountant
B) doctor
C) carpenter
D) nurse
E) lawyer

Question 62

Which of the following training methods uses techniques like lectures,workbooks,video clips,podcasts,and websites?

A) group building methods
B) hands-on methods
C) presentation methods
D) object class methods
E) experiential programs

Question 63

Which of the following types of training allows trainees at different locations to attend programs online,using their computers to view lectures,participate in discussions,and share documents?

A) on-the-job training
B) experiential programs
C) distance learning
D) cross training
E) action learning

Question 64

Which of the following training methods involves representing a real-life situation with trainees making decisions resulting in outcomes that mirror what would happen on the job?

A) apprenticeship
B) cross-training
C) action learning
D) internship
E) simulation

Question 65

Russell is paid for assisting a welder on a construction site.He also is adding to his welding skills by attending a local trade school.When he finishes his training program and demonstrates he has mastered specific skills,he will become a journeyman welder.Which of the following statements best identifies that Russell is in an apprenticeship program?

A) It can't be an internship,because apprentices are paid,while interns are not.
B) Apprentices,unlike interns,do not learn on the job.
C) Apprentices have hands-on experience assisting a tradesperson.
D) Unlike interns,apprentices do not attend educational institutions.
E) Interns are more likely than apprentices to get admonished for their mistakes on the job.

Question 66

Identify the occupation that would typically employ interns.

A) bricklayer
B) journalist
C) carpenter
D) plumber
E) welder

Question 67

_____ training remains the most widely used method of training.

A) Audiovisual
B) On-the-job
C) Experiential programs
D) Computer-based
E) Classroom

Question 68

Which of the following is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training?

A) bumping
B) benchmarking
C) apprenticeship
D) co-employment
E) onboarding

Question 69

Carla,a student at Cardinal College,is pursuing a degree in international business management.As part of her program at Cardinal College,she has accepted an opportunity to work at Wong Consulting for a period of six months,where she will gain experience related to her field.Carla's employment at Wong Consulting is an example of a(n)_____.

A) internship
B) coordination training
C) apprenticeship
D) experiential training program
E) simulation training program

Question 70

Identify the correct statement regarding audiovisual training.

A) It is the best method to establish teams or work groups.
B) It is an example of a hands-on method of training.
C) It can be carried out only in a classroom.
D) It does not allow users to have any control over the presentation.
E) It is not affected by an individual trainer's goals and skills.

Question 71

Which of the following statements accurately characterizes electronic performance support systems (EPSSs)?

A) EPSSs provide expert advice when a problem occurs on the job.
B) EPSSs automate the administration and delivery of a company's training programs.
C) EPSSs determine the appropriateness of training by evaluating the characteristics of the organization.
D) EPSSs determine an individual's readiness for training.
E) EPSSs identify the tasks that training should emphasize.

Question 72

Which of the following distinguishes an apprenticeship from an internship?

A) An apprenticeship is an on-the-job training method,whereas an internship is a classroom-based training method.
B) An apprenticeship is an unstructured training method,whereas an internship is a structured training method.
C) An apprenticeship is sponsored by employee unions,whereas an internship is sponsored by educational institutions.
D) Most apprenticeship programs take place in white-collar professions,whereas most internship programs occur in blue-collar jobs.
E) An apprenticeship does not provide an income,whereas an internship provides an income while learning a trade.

Question 73

Identify the correct statement regarding computer-based training.

A) it is more expensive than classroom instruction
B) it is difficult to customize for specific training needs
C) it is not an interactive form of training
D) it gives a company the flexibility in scheduling training
E) it is now declining in popularity

Question 74

Identify the on-the-job training program that is typically funded by an educational institution as a component of an academic program.

A) internship
B) coordination training
C) apprenticeship
D) experiential training
E) simulation training

Question 75

Roger,the manager of a car dealership,finds it impossible to train his mechanics on the details of every potential repair problem because of the increasing complexity and variety of today's automobiles.Hence,he provides them with a training program that will familiarize them with the basics of engine,emission,and other types of repair.Additionally,in case of a particular problem,the training program will let the mechanics seek expert advice through an online computer application.Which of the following learning approaches is being implemented by Roger?

A) e-learning simulation
B) electronic performance support system
C) experiential behavior modeling program
D) virtual reality-based simulation program
E) Myers-Briggs simulation program

Question 76

One of the least expensive and least time-consuming ways to train multiple trainees on a specific topic is through _____.

A) action learning
B) a simulation
C) computer-based training
D) audiovisual training
E) classroom instruction

Question 77

Which of the following statements is true of an apprenticeship?

A) An apprentice does not make any money.
B) An apprentice usually assists a certified tradesperson at the worksite.
C) An apprenticeship does not involve classroom training.
D) An apprenticeship is typically sponsored by an educational institution.
E) An apprenticeship is based on simulations and virtual reality.

Question 78

Which of the following statements is true of an apprenticeship?

A) An apprenticeship does not include any classroom training methods.
B) An apprentice can earn an income while learning a trade.
C) An apprenticeship does not offer hands-on learning and practice.
D) An apprenticeship cannot be sponsored by groups outside the firm.
E) An apprenticeship is mostly used for teaching management and interpersonal skills.

Question 79

Identify the training method that is used for conveying facts or comparing alternatives.

A) hands-on method
B) presentation method
C) group-building method
D) on-the-job training program
E) object class method

Question 80

Allinall,a firm that specializes in building construction,hires Kyle,an unemployed teenager,to work in its carpentry division.Since Kyle does not have the required skills to work as a carpenter,he is provided training that helps him pick up carpentry skills on the job.Kyle learns by assisting other master carpenters and journeymen.In addition to the skills Kyle acquires,he is paid by Allinall.The form of training exemplified in this scenario is called _____.

A) simulation
B) internship
C) apprenticeship
D) co-employment
E) onboarding