Deck 8: Onboarding and Training

Question 1

Development as it relates to training is best described by which of the following?

A) Immediate nature
B) Technical nature
C) Specific strategic nature
D) Short-term nature
E) Long-term nature

Answer 1

E

Question 2

The on-going process of instilling in all employees the prevailing attitudes, standards, values, and patterns of behaviour that are expected by the organization and its departments is called which of the following?

A) Immersion
B) Affirmation
C) Declaration
D) Socialization
E) Culturization

Answer 2

D

Question 3

What is the state that results from the discrepancy between what the new employee expected from his or her new job and the realities of it?

A) Cognitive dissonance
B) Job conflict
C) Social shock
D) Employee divergence
E) Contract discrepancy

Answer 3

A

Question 4

Once an HR specialist explains company matters such as vacation what then should the new employee's supervisor do?

A) Explain the exact nature of the job
B) Explain the retirement plan
C) Take the employee to lunch
D) Explain the appraisal process
E) Describe any bonus opportunities

Question 5

In today's service-based economy, a company's most important assets are often

A) patents and intellectual property.
B) relationships with stakeholders.
C) its technology and competitive advantage.
D) highly knowledgeable workers.
E) the HR specialists.

Question 6

Which organization plan is training part of?

A) Operations plan
B) Tactical plan
C) Business plan
D) Strategic plan
E) Executive plan

Question 7

Once employees have been recruited and selected, the next step would be

A) orientation to learn about the company's background and their role.
B) onboarding to learn about pay scales and career planning.
C) orientation to learn how to fit in with coworkers.
D) orientation to learn about corporate strategies.
E) onboarding to learn about the company's position on equality.

Question 8

You have just been hired as the director of human resources at a sportswear retailer. The employee handbook states that "all employees will have the benefits listed in the handbook for as long as they are employed with the company." In revising the contents of the employee handbook, it is an important component of your role to be aware of which of the following?

A) Employee handbooks should not form part of the orientation process since the handbook is updated regularly.
B) It should not be a job requirement that employees review the handbook unless they are paid separately for their time to do this.
C) In employee dismissal situations courts rarely review handbooks therefore the contents are not legally important.
D) Courts have found employee handbook contents to represent a contract so disclaimers should be included.
E) It is a best practice to keep benefits static over time particularly to appease long-term employees who may feel new employees a receiving a better deal.

Question 9

People have three main learning styles when being trained. Which of the following is one of these?

A) Intrapersonal
B) Visual
C) Logical
D) Interactive
E) Verbal

Question 10

After validation, what is the next step in training and development process?

A) Needs analysis
B) Training evaluation
C) Instructional design
D) Implementation
E) Analysis of options

Question 11

How do some organizations commence with orientation activity for the first day of employment as described in your text?

A) Inviting new employees to meet with mentors
B) Sending newsletters to and hosting dinners for new employees
C) Online training so the employee learns about the company and their job
D) Bringing employees to a remote location for bonding a cultural socialization
E) Providing company products to new employees to use and become familiar with

Question 12

An important key aspect to a successful executive integration includes which of the following?

A) Norms of the organization must be understood before the first day of work
B) The realization that executives rarely experience reality shock
C) To let executives integrate on their own initiative
D) Stressing the importance of listening as well as demonstrating competency
E) Clarifying adding perks managers receive once they have reached executive status

Question 13

Negligent training occurs when an employer does which of the following?

A) Does not do a needs analysis of the position
B) Fails to develop an employee for long-term opportunity
C) Does not implement a validation process to test the training methods
D) Fails to train adequately and an employee subsequently harms a third party
E) Does not evaluate the training to determine of the employee is ready for the job

Question 14

What is a learning organization?

A) An organization that provides services to help companies at create, acquire, and transfer knowledge and modify its behaviour to reflect new knowledge and insights
B) An organization skilled at creating, acquiring, and transferring knowledge and at modifying its behaviour to reflect new knowledge and insights
C) An organization skilled at creating, acquiring, and transferring knowledge via online educational tools
D) An organization that teaches students and workers about creating, acquiring, and transferring knowledge to make themselves more productive
E) An organization skilled at creating, acquiring, and transferring knowledge to employees that have practical experience but lack post secondary education

Question 15

Training is essentially which of the following?

A) Testing process
B) Technical process
C) Learning process
D) Planning process
E) Validation process

Question 16

A skills crisis has lead to what major problem in the manufacturing sector?

A) Demand for greater compensation
B) More turnover
C) Higher absenteeism
D) Reduction in quality products
E) Lack of qualified workers

Question 17

You have been hired as the new executive director of a child and family services agency and are considering implementing an employee orientation program at this organization. The primary benefit that this new program will likely bring to the organization is which of the following?

A) Ensuring employees understand the corporate culture so he or she can change or behaviour to fit in
B) Bring to light the company's code of ethics and rules about harassment
C) Ensure each employee understands the employer's facility for whistle blowing and consequences for unethical actions
D) Setting employee goals to establish a foundation for ongoing performance management
E) Providing employees clear career paths so they know how they will progress through the organization and over what period of time

Question 18

What is the process of teaching new employees the basic skills they need to perform their jobs?

A) Recruiting
B) Training
C) Orientation
D) Managing
E) Coaching

Question 19

Integration at senior levels can continue for months. This is due to which of the following?

A) Socialization with different departments in different global markets
B) Understanding the true the organizational structure
C) Learning what is really behind performance appraisals
D) Identifying unspoken dynamics such as who really holds the power
E) Seeing through the company's marketing strategies to understand what the products truly are

Question 20

There are three ways described in the text to evaluate on orientation program. What is one of these ways?

A) Regression analysis
B) Case studies
C) Cost/benefit analysis
D) Quality circles
E) Markov analysis

Question 21

The first step in a training program is to determine

A) on-the-job training.
B) the number of trainees.
C) training needs.
D) who will be the instructor.
E) training evaluation methods.

Question 22

To reduce the risk of negligent training accusations, an employer should

A) train all employees who work with dangerous equipment, materials, or processes.
B) maintain consistent training program content.
C) offer basic training programs so that more content is covered.
D) accept all applicants for training programs.
E) hire consultants to do training.

Question 23

The heart of performance analysis is distinguishing between which of the following?

A) Different supervisory practices
B) Can't do and won't do problems
C) Employee training levels
D) Productive and non-productive employees
E) Experience levels of employees

Question 24

Training objectives provide a focus for the efforts of the trainer and the trainees, as well as which of the following?

A) Input for Markov analysis
B) Performance analysis techniques
C) A benchmark for evaluating the success of the training program
D) Orientation topics for new hirees
E) Data for the task analysis record form data

Question 25

How do trainees learn best?

A) The pace set by their trainer
B) An average pace based on past training
C) The pace set by their supervisor
D) Their own pace
E) The job required pace

Question 26

When an employee actually learns a job by performing it, it is called

A) interactive training.
B) job instruction training.
C) vestibule training.
D) on-the-job training.
E) one-on-one training.

Question 27

The list of specific duties and skills required on the job, which are used in determining the training required for performing the job, are found in which of the following?

A) Job instruction for on-the-job training
B) Company manuals
C) Job standards and specializations
D) Performance standards
E) Job descriptions and job specifications

Question 28

In a task analysis record form, there are six types of information. Which of the following is one of the six?

A) The immediate supervisor of the task
B) Other activities related to the main task
C) Conditions under which a task is performed
D) The compensation range for the task
E) Safety issues related to the task

Question 29

A structured process by which individuals become skilled workers through a combination of classroom instruction and on-the-job training is referred to as

A) vestibule training.
B) job instruction training.
C) apprenticeship training.
D) computerized training.
E) blended learning.

Question 30

A technique for determining the training needs of current employees is

A) questionnaires.
B) task analysis.
C) training analysis.
D) motivation analysis.
E) performance analysis.

Question 31

Kal is designing a training program to determine if he should hire a consultant to teach the employees about emotional intelligence. Which step of the training process is this related to?

A) Needs analysis
B) Training evaluation
C) Instructional design
D) Implementation
E) Validation

Question 32

Kim is on a training program to upgrade his electronics skills. On weekends he goes to a local college and is led by an experienced technician who shows him how to run wires and fix machines. In the evenings he learns theory and completes quizzes though an online training site. Which of the following is this an example of?

A) Vestibule training
B) Job instruction training
C) Apprenticeship training
D) Computerized training
E) Blended learning

Question 33

Effective pre-training preparation includes which of the following?

A) Creating a perceived need for training in the mind of participants
B) Employee testing to determine what level of training is required
C) A realistic job preview to validate the job is still a required task
D) Reality shock to make certain employees have the right expectations
E) Employee orientation since most training is for new employees

Question 34

An instructor shows a supervisor her presentation slides that will show employees how to use a new machine. The supervisor suggests a few changes to make the information more clear. Which step in the training process is this most related to?

A) Needs analysis
B) Training evaluation
C) Instructional design
D) Implementation
E) Validation

Question 35

The first step in performance analysis is to appraise the employee's performance and compare it to which of the following?

A) What it should be
B) Co-workers' performance
C) What it really is
D) Work group performance
E) Management's expected performance

Question 36

Effective training needs analysis results in which of the following?

A) Corporate objectives
B) Measurable training standards
C) Concrete, measurable training objectives
D) Proper compensation for the amount of work produced
E) A higher level of job performance

Question 37

A technique for determining the training needs of newly-hired employees is

A) task analysis.
B) observations.
C) personnel records.
D) performance analysis.
E) reviewing resumes.

Question 38

Many jobs consist of a logical sequence of steps and are best taught step by step. This type of training is called

A) vestibule training.
B) job instruction training.
C) on-the-job training.
D) computerized training.
E) process training.

Question 39

The technique used when verifying whether there is a significant performance deficiency, and determining if that deficiency should be rectified through training or by some other means (such as changing the machinery or transferring the employee), is called which of the following?

A) Training analysis
B) Task analysis
C) Motivation analysis
D) Employee analysis
E) Performance analysis

Question 40

The legal aspects of training may require showing that the admissions procedures are valid. What does this mean?

A) They predict performance on the job for which the person is being trained.
B) They do not exclude people of different culture or gender.
C) They are in line with corporate strategic planning.
D) They are not unfair so that no trainee is favoured in the process.
E) They meet the requirements set by the direct manager of the position being trained for.

Question 41

Before getting in front of a camera for video conferencing, the instructor should

A) participate in computerized training.
B) visit other cities where learners will be located.
C) test the equipment.
D) prepare a training guide for learners.
E) practice vestibule training.

Question 42

Harveer works for a call centre for a cell phone company. When a customer calls for help Harveer is guided by a system with an analytical sequence to determine the problem and how to resolve it. What is this an example of

A) electronic performance support system.
B) customer support system.
C) solution support system.
D) product specifications support system.
E) instruction and specification system.

Question 43

Training focuses on future performance and development focuses on current performance.

Question 44

Simulated training is a technique in which trainees learn on actual equipment.

Question 45

Web-based training costs about ________ less than traditional classroom-based training.

A) 80%
B) 40%
C) 20%
D) 50%
E) 5%

Question 46

A training technique in which trainees are taken off-site to learn using the actual or simulated equipment they will use on-the-job is known as

A) on-the-job training.
B) actual training.
C) off-the-job training.
D) vestibule or simulated training.
E) programmed learning.

Question 47

A cost/benefit analysis of an orientation programs compares the cost of the program to the revenues it could generate if licensed to other companies.

Question 48

An employee handbook would not be considered to represent a contract with the employee.

Question 49

The first step in training is to determine which employees are worth investing in.

Question 50

A training method that joins two or more distant groups using a combination of audio and visual equipment is called

A) computer program training.
B) videoconferencing.
C) programmed learning.
D) on-the-job training.
E) job instruction training.

Question 51

A systematic method of training that is used for teaching job skills involving presenting questions or facts, allowing the trainee to respond, and giving the trainee immediate feedback on the accuracy of his/her answers, is known as which of the following?

A) Programmed learning
B) Responsive learning
C) Immediate feedback learning
D) Systematic learning
E) On-the-job training

Question 52

Cultural sensitivity training includes which of the following?

A) Teaching employees how to understand different communication methods used by different cultural groups
B) Language training for cultural groups held before and after working hours
C) On-the-job training for new employees
D) Audiovisual exercises that provide scenarios for the employee to evaluate
E) Sensitizing employees to the views of different cultural groups toward work

Question 53

Newly hired or promoted executives typically do not participate in formal orientation activities.

Question 54

About two-thirds of industrial training results from day-to-day unplanned interactions between colleagues at work.

Question 55

Learning management systems are which of the following?

A) Learning systems for managers
B) A system for teaching employees how to manager their tasks
C) Systems that show employees how their job fits into the strategic plan
D) Blended learning systems for top level managers
E) Focused on the logistics of managing learning

Question 56

On-the-job training involves having a person learn a job by actually working at it and then learning the theory behind the job through an online training portal.

Question 57

What is the best method to use in evaluating a training program?

A) Monitor the attendees during the program
B) Hire an HR consultant to review
C) Questionnaire at the end of the program
D) Evaluate productivity data
E) Controlled experimentation

Question 58

Employee orientation refers to the discrepancy between what the new employee expects from his/her new job and the realities of it.

Question 59

Orientation provides new employees with basic background information about the employer and specific information that they need to perform their jobs satisfactorily.

Question 60

What must occur before a training program can be implemented by professional trainers?

A) The program cost must be calculated.
B) The program must be evaluated.
C) The program must be validated.
D) The professional trainer must approve the program.
E) The program must go through a series of test runs.

Question 61

You have recently been hired as the human resources director of a retailer operating across Canada. One of your first priorities is to determine whether training is an issue in some stores that are not meeting expectations for sales. How will you determine if there is a need for training at these stores?

Question 62

Identify and briefly describe the five steps in the training and development process.

Question 63

Diversity training primarily involves translating existing training programs into other languages.

Question 64

Identify and briefly describe five different training techniques.