Deck 12: Human Resources in Evolving Hospitality Organizations

Question 1

Which generation of employees is considered to be most comfortable with the use of advanced technology tools at work?

A) Generation X
B) Generation Y
C) Generation Z
D) Millenniums

Answer 1

C

Question 2

In the near future, which generation of workers will be larger and more diverse than the Baby Boomer generation?

A) Generation X
B) Generation Y
C) Generation Z
D) Millenniums

Answer 2

C

Question 3

With which type of change will an organization incur the most cost?

A) Gradual change
B) Dynamic change
C) Corrective change
D) Intermediate change

Answer 3

B

Question 4

The "W" hotel brand says that it has been specifically designed to attract younger, highly affluent business travelers. This is an example of

A) target marketing.
B) SWOT marketing.
C) data market mining.
D) a rolling market strategy.

Question 5

What is the first step that HR managers should take when developing formal mentorship programs in their organizations?

A) Select mentors
B) Appoint key planning staff
C) Identify a cross-functional team
D) Obtain support of top-level managers

Question 6

Which change management skills will HR managers utilize when they identify the financial costs of complying with newly passed employment-related legislation?

A) People
B) System
C) Political
D) Business

Question 7

Which human emotion is often responsible for employee resistance to change at work?

A) Fear
B) Guilt
C) Greed
D) Regret

Question 8

Which change factor could dictate modifications in how a hotel deals with terrorism threats?

A) Economy
B) Competition
C) Global issues
D) Advancing technology

Question 9

With which type of change will the role of HR managers require the least amount of their time?

A) Gradual change
B) Dynamic change
C) Corrective change
D) Intermediate change

Question 10

Which activity would help an HR manager anticipate the need for change?

A) Monthly budgeting of HR expenses
B) Developing employee assessment programs
C) Monitoring the actions taken by competitors
D) Computerization of employee scheduling systems

Question 11

Which type of organizational change is complex, broadly focused, and impacts the entire hospitality organization?

A) Gradual change
B) Dynamic change
C) Corrective change
D) Intermediate change

Question 12

Which generation of workers was born in the years 1946-1964?

A) Generation X
B) Generation Y
C) Millenniums
D) Baby Boomers

Question 13

Because they contain fewer levels of management, smaller organizations will most often

A) take longer to implement a change than will larger organizations.
B) take less time to implement a change than will larger organizations.
C) spend less money implementing a change than will larger organizations.
D) spend more money implementing a change than will larger organizations.

Question 14

Which generation of workers is considered to be the first workaholics?

A) Generation X
B) Generation Y
C) Millenniums
D) Baby Boomers

Question 15

Which is true about organizational change?

A) It occurs rarely and must be managed.
B) It is ongoing and must be managed.
C) It occurs rarely and cannot be managed.
D) It is ongoing and cannot be managed.

Question 16

A more experienced worker provides professional advice to a less-experienced staff member. When this occurs, the more experienced worker is serving as a

A) mentor.
B) manager.
C) supervisor.
D) administrator.

Question 17

To be most effective, a cross-functional team should always

A) comprise new employees.
B) include managers and supervisors.
C) include employees with a wide range of pay rates.
D) comprise employees from different departments.

Question 18

A restaurant adds additional gluten-free items to its dinner menu in response to specific guest requests. This is an example of

A) gradual change.
B) dynamic change.
C) corrective change.
D) intermediate change

Question 19

Why do HR managers use brainstorming as a tool for helping them manage organizational change?

A) To identify new costs
B) To generate new ideas
C) To communicate new policies
D) To document new methods and procedures

Question 20

Which change management skill will HR managers utilize when they must compete with other department heads for limited financial resources?

A) People
B) System
C) Political
D) Business

Question 21

Which activity would best help prepare a worker for career advancement within his or her own hospitality organization?

A) Attending local Chamber of Commerce meetings
B) Membership in a work-related professional organization
C) Volunteering to work in a city's special events and festivals
D) Returning to school to pursue formal study of a hobby interest

Question 22

The positions in an organization that require the greatest attention when initiating succession planning activities are those

A) that pay the most.
B) that have the highest levels of turnover.
C) requiring specialized training, experience, or skills.
D) whose current job holders have the greatest average age.

Question 23

Formal succession planning is easiest when HR managers do it

A) once a year.
B) on a daily basis.
C) to address long-term needs.
D) to address short-term needs.

Question 24

Which type of employee would likely benefit most from a formal career development plan?

A) A current employee nearing retirement age
B) A new employee showing excellent potential to advance
C) A new employee showing limited potential for advancement
D) A part-time summer employee attending school full-time in another state

Question 25

When workers successfully complete professional development activities related to their current positions, they most often experience

A) a raise in pay.
B) faster promotions.
C) greater job satisfaction.
D) an increase in their benefit packages.