Deck 12: Teamwork

Question 1

Teams can satisfy important personal needs for their members, such as affiliation and esteem.

Answer 1

True

Question 2

Which of the following is true of a traditional work environment?

A) Managers and team members jointly determine and plan the work.
B) Rewards are based on individual performance.
C) Jobs require broad skills and knowledge.
D) Employees at all levels are involved in determining best work methods.
E) Most information is freely shared at all levels.

Answer 2

B

Question 3

When trust is low, team members may spend more time trying to influence team dynamics to protect their own interests than performing their actual jobs.

Answer 3

True

Question 4

Which of the following occurs in a traditional work environment?

A) Everyone works to continuously improve methods and processes.
B) Rewards are primarily based on team performance.
C) Managers and team members jointly determine and plan the work.
D) Most information is freely shared at all levels.
E) Risk taking is discouraged and punished.

Question 5

A _______ is a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable.

A) team
B) population
C) system
D) sample
E) group

Question 6

For a cohesive group to make good decisions, it should establish a norm of constructive disagreement.

Question 7

Which of the following differentiates a group from a team?

A) Teams hold their members individually accountable for achieving performance improvements.
B) Groups do not require their members to interact.
C) Groups do not necessarily perform as a unit.
D) Teams usually do not require their members to agree on a common goal to be achieved.
E) Teams are usually formed of a large number of people.

Question 8

An) _____ is a collection of people who interact to undertake a task but do not necessarily perform as a unit or achieve significant performance improvements.

A) group
B) environment
C) team
D) system
E) sample

Question 9

When people have problems in business-to-business e-commerce, they tend to behave competitively and defensively rather than collaboratively.

Question 10

When teams are highly dependent on outside groups, parading is the best strategy.

Question 11

To ensure effective teamwork, a team's general purpose should be translated into specific, measurable performance goals.

Question 12

Job skills learnt by working in a team are not transferable to new positions.

Question 13

Teams can accomplish all of the following expect

A) an increase in productivity.
B) an improvement in quality.
C) a reduction in costs.
D) an analysis of staffing.
E) enhance speed.

Question 14

Identify a defining characteristic of a traditional work environment.

A) Jobs require broad skills and knowledge.
B) Rewards are primarily based on team performance.
C) Measured risk taking is encouraged and supported.
D) Managers primarily determine "best methods" related to work processes.
E) Most information is freely shared at all levels of the organization.

Question 15

Parallel teams operate within the regular work structure of a firm on a permanent basis.

Question 16

Self-managed teams are seldom found in manufacturing.

Question 17

Which of the following holds true for a traditional work environment?

A) Most information is "management property."
B) Managers and team members jointly determine and plan the work.
C) Rewards are primarily based on contributions to team performance.
D) Measured risk taking is encouraged and supported.
E) Everyone works to continuously improve methods and processes.

Question 18

Team-based approaches to work have generated excitement. Used appropriately, teams can be powerfully effective as an)

A) start-up to a large corporation.
B) building block for organizational structure.
C) award winning strategy.
D) marketing strategy.
E) alternative to evaluation.

Question 19

An organization has decided to restructure its traditional work environment by adopting team-based approaches to work. How would this affect the organization?

A) The employees will develop an individualistic approach to work.
B) The quality of the work will decline.
C) The employees will refrain from free riding and social loafing.
D) The organization's productivity will increase.
E) The organization's costs will rise.

Question 20

Groups always keep progressing from one stage of team leadership to the other; they never remain at any level for a long time.

Question 21

An) _____ is based on authority stemming from hierarchical rank and is responsible for the overall performance of the business unit.

A) focus group
B) parallel team
C) interest group
D) quality circle
E) management team

Question 22

In the context of teams, _____ have no managerial responsibilities.

A) self-designing teams
B) semiautonomous work groups
C) traditional work groups
D) autonomous work groups
E) self-managed teams

Question 23

In _____, members often come from different units or jobs and are asked to do work that is not normally done by the standard structure.

A) functional departments
B) work teams
C) focus groups
D) parallel teams
E) management teams

Question 24

Which of the following is true of work teams?

A) They operate separately from the regular work structure of the firm on a temporary basis.
B) They typically are well defined and a clear part of the formal organizational structure.
C) They are the least common types of teams found in organizations.
D) They only exist in a traditional work environment.
E) They are not directly involved in manufacturing or providing services, but they support other teams that are involved in these activities.

Question 25

In a new team work environment

A) people work alone.
B) jobs are narrowly defined.
C) training for nonmanagers focuses on technical skills.
D) managers and team members plan together.
E) risk taking is discouraged and punished.

Question 26

_____ operate separately from the regular work structure of the firm on a temporary basis.

A) Management teams
B) Parallel teams
C) Work teams
D) Focus groups
E) Staff departments

Question 27

Identify one of the following as a feature of the new team environment.

A) Managers alone determine and plan the work.
B) Most information is "management property."
C) Measured risk taking is encouraged and supported.
D) Rewards are based solely on individual performance.
E) Managers alone determine "best work methods."

Question 28

_____ differ from other work teams not only by being multicultural but also by often being geographically dispersed, being psychologically distant.

A) Parallel teams
B) Management teams
C) Transnational teams
D) Focus groups
E) Interest groups

Question 29

_________ are work groups composed of multinational members whose activities span multiple countries.

A) Parallel teams
B) Transnational teams
C) Management teams
D) Focus groups
E) Interest groups

Question 30

_____ coordinate and provide directions to the subunits under their jurisdiction and integrate work among subunits.

A) Management teams
B) Focus groups
C) Interest groups
D) Parallel teams
E) Project teams

Question 31

_____ are voluntary groups of people drawn from various production teams who make suggestions about quality but have no authority to make decisions or execute.

A) Interest groups
B) Quality circles
C) Focus groups
D) Autonomous work groups
E) Quality control commissions

Question 32

__________ are physically dispersed and communicate electronically more than they do face-to-face.

A) Parallel teams
B) Interest groups
C) Focus groups
D) Management teams
E) Virtual teams

Question 33

In _____, members control decisions about and execution of a complete range of tasks-acquiring raw materials and performing operations, quality control, maintenance, and shipping.

A) focus groups
B) autonomous work groups
C) traditional work groups
D) quality circles
E) semiautonomous work groups

Question 34

_____ make decisions about managing and carrying out major production activities but still get outside support for quality control and maintenance.

A) Self-designing teams
B) Interest groups
C) Focus groups
D) Semiautonomous work groups
E) Traditional work groups

Question 35

Which of the following is a characteristic of a new team environment?

A) Everyone works to continuously improve methods and processes.
B) Managers alone determine and plan the work.
C) Jobs are narrowly defined.
D) Cross-training is viewed as inefficient.
E) Managers alone determine best work processes.

Question 36

_____ work toward a one-time product, disbanding once their work is completed.

A) Staff departments
B) Line departments
C) Work teams
D) Focus groups
E) Project and development teams

Question 37

In _____, the first-line manager plans, organizes staffs, directs, and controls them, and other groups provide support activities, including quality control and maintenance.

A) autonomous work groups
B) self-designing teams
C) self-managed teams
D) traditional work groups
E) semiautonomous work groups

Question 38

Which of the following holds true for a new team work environment?

A) Risk taking is discouraged and punished.
B) Rewards are based on individual performance and contributions to team performance.
C) Most information is "management property."
D) Training for nonmanagers primarily focuses on technical skills.
E) Teams are created to promote groupthink among the members.

Question 39

_____ have specific assignments, such as research, and members usually must contribute expert knowledge and judgment.

A) Parallel teams
B) Staff departments
C) Work teams
D) Project and development teams
E) Quality circles

Question 40

_____ make or do things like manufacture, assemble, sell, or provide service.

A) Work teams
B) Focus groups
C) Staff departments
D) Quality circles
E) Interest groups

Question 41

In the _____ stage of team development, hostilities and conflict arise, and people jockey for positions of power and status.

A) performing
B) declining
C) storming
D) norming
E) forming

Question 42

In an) _____ leadership approach, the team leader seeks input from group members for decisions, provides assignments and experiences to develop members' skills and abilities, coordinates group effort, and the like.

A) autocratic
B) participative
C) supervisory
D) dictatorial
E) team

Question 43

In today's business world,

A) people are less involved.
B) people are better trained.
C) cooperation is lessened.
D) culture refers to race and ethnicity.
E) production is key.

Question 44

The role of a management team is to

A) manufacture, assemble, or sell things.
B) coordinate and provide direction to subunits.
C) develop new products and services.
D) complete work not normally done by the standard structure.
E) follow instructions provided by first-line supervisors.

Question 45

In _____, workers are trained to do all or most of the jobs in the unit, they have no immediate supervisor, and they make decisions previously made by first-line supervisors.

A) traditional work teams
B) quality circles
C) interest groups
D) self-managed teams
E) focus groups

Question 46

At the _____ leadership level, the team leader handles most if not all) of the leadership duties, including assigning tasks, making and explaining decisions, training team members, and managing members one-on-one.

A) team
B) supervisory
C) participative
D) laissez-faire
E) democratic

Question 47

Sophie and her group seek support for outside support and quality control. She is a member of

A) a quality circle.
B) a semiautonomous group.
C) an autonomous group.
D) a self-designing team.
E) a parallel team.

Question 48

Under which of the following conditions is a social facilitation effect maintained?

A) Performance goals are ambiguous.
B) Group members do not know each other.
C) Group members believe that their lack of effort will go undetected.
D) The task is meaningful to the people working on it.
E) The culture supports individualism.

Question 49

_____ are described as different sets of expectations for how different individuals should behave.

A) Roles
B) Skills
C) Capabilities
D) Abilities
E) Attributes

Question 50

_____ have control over whom to hire, whom to fire, and what tasks the team will perform.

A) Traditional work teams
B) Autonomous work teams
C) Self-designing teams
D) Interest groups
E) Focus groups

Question 51

When most people think of teams in organizations, they are thinking of

A) project and development teams.
B) parallel teams.
C) work teams.
D) management teams.
E) autonomous teams.

Question 52

Nikolai is leading a work team with the authority to acquire raw materials, oversee quality control, maintenance, and shipping. His team is called

A) a traditional work group.
B) a quality circle.
C) autonomous work group.
D) a semiautonomous work group.
E) a parallel team.

Question 53

Under which of the following conditions can social loafing be avoided?

A) Group members do not know each other.
B) The communication between group members is limited.
C) Group members believe that others will take advantage of them.
D) Clear performance goals exist.
E) The culture supports and rewards individual performance.

Question 54

_____ tend to be virtual teams.

A) Project and development teams
B) Parallel teams
C) Management teams
D) Transnational teams
E) Project teams

Question 55

To ensure that a team is successful, it is important for the team leader to

A) seek the inputs of all members.
B) allow groupthink within the team.
C) reduce trust between its members.
D) practice supervisory leadership.
E) ensure that team members obtain permission for every innovative idea.

Question 56

At the team leadership level, the team leader

A) focuses on broadening team capabilities through projects and assignments.
B) handles most of the leadership duties.
C) focuses primarily on developing individual performance.
D) reacts to change rather than anticipating change.
E) opposes differences within the team.

Question 57

In the _____ stage of team development, rules and roles are established that set long-lasting precedents.

A) forming
B) storming
C) norming
D) performing
E) probing

Question 58

During the _____ stage, group members attempt to lay the ground rules for what types of behavior are acceptable.

A) forming
B) storming
C) norming
D) performing
E) evaluation

Question 59

In the _____ stage of team development, group members agree on their shared goals and standards, leading to the development of close relationships.

A) storming
B) norming
C) declining
D) performing
E) forming

Question 60

In the _____ stage of team development, the group channels its energies into executing its tasks.

A) declining
B) norming
C) adjourning
D) storming
E) performing

Question 61

_____ are described as shared beliefs about how people should think and behave.

A) Goals
B) Tasks
C) Roles
D) Taboos
E) Norms

Question 62

Leo is a part of a 20-person team. He most likely feels that he is

A) more important.
B) less important.
C) successful.
D) a participant.
E) a gopher.

Question 63

When individuals are more motivated to work hard when others are present, are concerned with what others think of them, and want to maintain a positive self-image, the phenomenon is known as

A) cognitive dissonance.
B) groupthink.
C) fundamental attribution error.
D) glass ceiling effect.
E) social facilitation effect.

Question 64

To accomplish team goals, leaders

A) should just supervise.
B) should do real work.
C) should serve as a resource.
D) should be an advocate.
E) should evaluate the final product.

Question 65

Teamwork is motivated by tying _____ to team performance.

A) rewards
B) outcomes
C) evaluations
D) promotions
E) production

Question 66

_____ refers to how attractive the team is to its members, how motivated members are to remain in the team, and the degree to which team members influence one another.

A) Assertiveness
B) Cohesiveness
C) Unity-of-command
D) Collectivism
E) Locus of control

Question 67

If a highly cohesive group has high performance norms, that group will have the _____ performance.

A) worst
B) best
C) mediocre
D) same
E) poorest

Question 68

Which of the following is an effective practice in building teams that are cohesive and have high-performance norms?

A) keeping the team as large as possible
B) publicizing the team's success among superiors
C) being an autocratic leader
D) maintaining low entrance standards
E) tying rewards to individual performance

Question 69

If team members are to be rewarded differentially, then decisions should be made by

A) the boss only.
B) external customers.
C) internal peers.
D) the team members.
E) another team.

Question 70

Persuading, as one of the roles that superior team leaders perform, refers to

A) seeking information from managers, peers, and specialists, and investigating problems systematically.
B) delegating authority, being flexible regarding team decisions, and coaching.
C) exhibiting social and political awareness, caring for team members, and building trust.
D) influencing team members, as well as obtaining external support for teams.
E) micromanaging team members to ensure that they strictly follow the team norms.

Question 71

_____ occurs when a tightly knit team is so cooperative that agreeing with one another's opinions and refraining from criticizing others' ideas become norms.

A) Constructive disagreement
B) Reverse mentoring
C) Groupthink
D) Cognitive dissonance
E) Brainstorming

Question 72

In the context of roles of a superior team leader, empowering refers to

A) setting a benchmark for the team and dictating terms that will help achieve the benchmark.
B) influencing team members, as well as obtaining external support for teams.
C) exhibiting social and political awareness, caring for team members, and building trust.
D) seeking information from managers, peers, and specialists, and investigating problems systematically.
E) delegating authority, being flexible regarding team decisions, and coaching.

Question 73

Self-managed teams report to a management representative who sometimes is called the

A) coach.
B) category captain.
C) mediator.
D) arbitrator.
E) gatekeeper.

Question 74

Which of the following is a function of a task specialist?

A) to reduce trust between team members
B) to facilitate groupthink among team members
C) to prevent team members from interacting with the external environment
D) to micromanage team members
E) to move the team toward accomplishment of objectives

Question 75

Among the roles that superior team leaders perform, _____ involves seeking information from managers, peers, and specialists, and investigating problems systematically.

A) relating
B) empowering
C) scouting
D) probing
E) parading

Question 76

In true self-managed teams, the coach is

A) not an actual member of the team.
B) an actual member of the team.
C) the supervisor of the team.
D) the team leader.
E) a participant.

Question 77

_____ typically provide the most honest, and most crucial and useful, feedback about the performance of a team.

A) External customers
B) Team leaders
C) Category captains
D) Task specialists
E) Gatekeepers

Question 78

Teams with both difficult goals and specific incentives to attain them achieve the _____ performance levels.

A) lowest
B) highest
C) mid point
D) fair
E) good

Question 79

______ are people who boost morale, give support, provide humor, or soothe hurt feelings within a group.

A) Venture capitalists
B) Category captains
C) Solicitors
D) Team maintenance specialists
E) Intrapreneurs

Question 80

In the context of roles of a superior team leader, relating refers to

A) seeking information from managers, peers, and specialists, and investigating problems systematically.
B) exhibiting social and political awareness, caring for team members, and building trust.
C) influencing team members, as well as obtaining external support for teams.
D) delegating authority, being flexible regarding team decisions, and coaching.
E) setting a benchmark for the team and dictating terms that will help achieve the benchmark.