Deck 12: Business Meetings That Work

Question 1

What is "playback listening?"

Answer 1

"Playback listening" is a term that refers to a listening technique where the listener focuses on understanding and retaining the information being communicated by the speaker, and then repeats it back to the speaker in their own words. This technique is often used to ensure that the listener has accurately understood the message and to demonstrate that understanding to the speaker.

The process of playback listening typically involves several key steps:

1. Active Listening: The listener pays close attention to the speaker, often making eye contact, nodding, and providing non-verbal cues to show engagement.

2. Retention: The listener tries to remember key points and details of what the speaker is saying, often organizing the information mentally as it is being received.

3. Reflection: The listener may pause to reflect on the message, considering its meaning and implications.

4. Paraphrasing: The listener then verbalizes the message in their own words, which may involve summarizing the main points or clarifying certain aspects of the message.

5. Confirmation: The speaker then confirms whether the listener's paraphrased version is accurate or provides corrections or additional information if necessary.

Playback listening is a valuable communication skill that can be used in various contexts, such as in personal conversations, therapy sessions, conflict resolution, and professional settings. It helps to build trust and rapport between individuals by showing that the listener is genuinely engaged and interested in understanding the speaker's perspective. It also minimizes misunderstandings and ensures that both parties are on the same page before moving forward with a discussion or making decisions.

Question 2

Which of the following meeting styles is a military-style meeting in which team members report to you, answer your questions, and make recommendations?

A) The "Congressional" system
B) The "House of Commons" system
C) The "Prime Minister" system
D) The business conference
E) The staff conference

Answer 2

E

Question 3

Technology is one way to increase the productivity of a meeting.

Answer 3

True

Question 4

Which of the following is an important element to planning a successful meeting?

A) Creating an agenda
B) Announcing the agenda
C) Talking with the audiovisual technicians at your meeting site
D) Arranging a time, date, and place for the meeting
E) All of the above

Question 5

What is a business meeting?

Question 6

It is not necessary to record the names and titles of those present at a meeting.

Question 7

To maximize participation and collaboration at a meeting you should:

A) Sit the leader at the end of a long, narrow table
B) Have the leader sit with participants
C) Have participants face each other while seated
D) A and C
E) B and C

Question 8

You should only call a meeting if you have no alternative way to communicate.