Deck 15: Organizational Culture and Change

Question 1

Which phase of appreciative inquiry "creates possibility propositions of the ideal organization?"

A) Discovery
B) Dream
C) Design
D) Destiny

Answer 1

C

Question 2

Which of the following is not one of the inflection points described by Scharmer?

A) Uploading
B) Saying
C) Sensing
D) Presence

Answer 2

A

Question 3

Which phase of appreciative inquiry "entails identifying the best of what has been and what is?"

A) Discovery
B) Dream
C) Design
D) Destiny

Answer 3

A

Question 4

Managers hoping to lead change must do all of the following, except:

A) Assess the organization's environment and the need for change.
B) Plan for change that is standardized and periphery.
C) Institutionalize the change.
D) Implement specific changes while at the same time encouraging a broader positive attitude toward change and motivation.

Question 5

__________________changes involve middle-level and supervisory level managers, as well as workers on the front line of the organization.

A) Strategic
B) Grassroots
C) Incremental
D) Discontinuous

Question 6

Which phase of appreciative inquiry "asks what is the world asking us to become?"

A) Discovery
B) Dream
C) Design
D) Destiny

Question 7

Some have argued that the design of organizational arrangements should not be limited to questions of organizational structure, but should include all of the following, except:

A) Loosely designed sequence of steps.
B) Operational methods.
C) Applications that enable the performance of work.
D) The formal patterns of relationships between groups and individuals.

Question 8

Argyris (1970) recommended all of the following regarding the consultant's role in organizational change, except:

A) To generate valid information.
B) To promote free and informed choice on the part of the client group.
C) To help build external commitment to the choice that is made.
D) To generate useful information.

Question 9

Which phase of appreciative inquiry "strengthens the affirmative capability of the whole system, enabling it to build and sustain momentum for ongoing positive change and high performance?"

A) Discovery
B) Dream
C) Design
D) Destiny

Question 10

Which of the following is not one of the external forces of change?

A) Economic & political
B) Cultural and social
C) Demographic
D) Institutional

Question 11

Which phase of appreciative inquiry "articulates an organizational design that people feel is capable of drawing upon and magnifying the positive core to realize the newly expressed dream?"

A) Discovery
B) Dream
C) Design
D) Destiny

Question 12

Based on Edgar Schein (1985), which of the following is not one of the levels of organizational culture?

A) Artifacts and creations
B) Vectors
C) Basic underlying assumptions d, Values

Question 13

Which phase of appreciative inquiry "creates a clear results-oriented vision in relation to discovered potential and in relation to questions of higher purpose?"

A) Discovery
B) Dream
C) Design
D) Destiny

Question 14

__________________changes are often developed in the course of a planning process that considers the mission, vision, and values of the organization.

A) Strategic
B) Grassroots
C) Incremental
D) Discontinuous

Question 15

Which of the following is not one of the hurdles to executing effective change?

A) The cognitive hurdle
B) The research hurdle
C) The motivational hurdle
D) The political hurdle

Question 16

Which of the following is not one of the steps in the ethics of change?

A) Planned change, especially strategic change, typically is initiated by top management.
B) Planned change creates uncertainty and ambiguity in the organization.
C) Efforts at organizational change involve management defining a new "reality" for the organization's members.
D) Implement specific changes while at the same time encouraging a broader positive attitude toward change.

Question 17

Which of the following is not one of the internal forces of change?

A) Low performance
B) New technology
C) Low satisfaction
D) New leadership

Question 18

Which of the following is not typically employed by organizational development practitioners to facilitate organizational change?

A) T-groups
B) Practical consultation
C) Third-party interventions
D) Survey feedback

Question 19

Which of the following is not one of the elements of the notion of organizational culture on which Schein found general consensus?

A) It is socially constructed, seen, and an observable force behind organizational activities.
B) It is a social energy that moves organization members to act.
C) It is a unifying theme that provides meaning.
D) It functions as an organizational control mechanism.

Question 20

Which phase of appreciative inquiry "mobilizes the whole system by engaging all stakeholders in the articulation of strengths and best practices?"

A) Discovery
B) Dream
C) Design
D) Destiny

Question 21

Name and describe the organizational development principles offered by the textbook.

Question 22

Name and describe clearly the steps in organizational transformational.

Question 23

Name and discuss the strategies and techniques Organizational Development (OD) practitioners employ to help facilitate organizational change.

Question 24

First level managers is one of the levels of organizational culture.

Question 25

Discuss the different perspectives on organizational culture.

Question 26

The core capacity to create large systems change comes from within and is captured in term called "presence."

Question 27

Some forces that seek to bring about change and others that resist or restrict change is called "driving and restarting forces" by Lewin.

Question 28

Define organizational culture and discuss how organizations can achieve cultural change.

Question 29

Describe the change process as it relates to organizations.

Question 30

"An underlying theme that provides meaning for organizational members" is one of the elements of the notion of organizational culture on which Schein found general consensus.

Question 31

Learning new goals is called double-loop learning.

Question 32

Grassroots changes are often aimed at broad cultural change.

Question 33

Even during periods of relative calm, every organization is constantly changing.

Question 34

Name and describe the steps in the change process.

Question 35

Mechanistic structures emphasize horizontal rather than vertical relationships.

Question 36

Describe the relationship between culture and change.

Question 37

Compare and contrast the approaches to understanding organizational change.

Question 38

In Lewin's force field model of change, the third step is refreshing.

Question 39

An espoused theory is one to which we give conscious allegiance.

Question 40

Discuss in detail organizational change through appreciative inquiry, including the names and descriptions of the specific phases.

Question 41

Discuss in detail the ethics of managing change.