Deck 10: Groups and Teams

Question 1

Group norms are formed only with respect to things that have significance for the group

Answer 1

True

Question 2

The degree of conformity with group norms can be influenced by cultural factors.

Answer 2

True

Question 3

The enacted role is the set of behaviors that a person in a position believes he or she should enact.

Answer 3

False

Question 4

The objectives of interest groups are closely related to those of the organization.

Question 5

Conformity may be more difficult to obtain in larger groups.

Question 6

Research indicates that persons of high intelligence are more likely to conform to group norms than less intelligent individuals.

Question 7

Interaction between group members must include face-to-face verbal exchanges.

Question 8

If there is no common goal or purpose, there is no group.

Question 9

In general, as the cohesiveness of a work group increases, the level of conformity to group norms decreases.

Question 10

Group norms must be formally stated in order to be known by all group members.

Question 11

Authoritarian personality types conform less to group norms than do non-authoritarians.

Question 12

It is essential that conflict be suppressed during the storming stage.

Question 13

While teams share a culture, a set of rituals and processes, typically they do not share a philosophy in working together.

Question 14

Proximity makes it easier to determine areas of common attraction.

Question 15

A formal group always has a formal leader.

Question 16

The authority relationship between a senior nurse and her subordinates is an example of a task group.

Question 17

All else being equal, homogenous groups are less likely to be cohesive than heterogeneous ones.

Question 18

Cohesiveness must be stronger than the forces pulling members away from the group in order for the members to remain in the group.

Question 19

In many cases, groups form because individuals believe they can derive greater economic benefits from their jobs if they organize.

Question 20

Factors that may influence the pattern of group development include the environment in which the group operates and group members' awareness of time and deadlines.

Question 21

_______________ needs can be satisfied through groups that provide for interaction among team members.

A) Esteem
B) Social
C) Power
D) Problem-solving

Question 22

A (n) _______________ is specified by the organization chart and is made up of the subordinates who report directly to a given supervisor.

A) task group
B) interest group
C) command group
D) team

Question 23

A particularly important part of the _______________ stage of group development involves redefinition of the group's specific tasks and overall goals.

A) forming
B) storming
C) norming
D) performing

Question 24

Employees grouping together to present a unified front to management for more benefits and waitresses "pooling" their tips are examples of ____________.

A) task groups
B) interest groups
C) command groups
D) teams

Question 25

The _______________ stage of group development can be marked by very positive emotions centering on successful task accomplishment, but it can also be a source of feelings of loss.

A) forming
B) norming
C) performing
D) adjourning

Question 26

Teams and groups share all of the following characteristics except:

A) Two or more individuals are interacting
B) There is a structure for the work and interaction of members
C) There is a shared culture, set of rituals or processes, and/or philosophy in working together
D) There is a formally appointed leader

Question 27

Which of the following characteristics applies to formal work groups versus teams?

A) Accountability to team members, as well as team leader
B) Total commitment to common goals
C) Random skill levels
D) Synergistic performance outcomes

Question 28

Which of the following is not a one of the minimal requirements for a group to exist?

A) There must be two or more individuals.
B) There must be some form of exchange or communication between these individuals
C) There must be a formal leader
D) They must be attempting to accomplish a common goal

Question 29

Mike organizes a group of students upset over the food selection in the cafeteria. He assigns times for students to stand in the student union to protest the limited selection of food items. He publically states that the group will not disband until the task of having pizza at every meal period is accomplished. This is an example of a _____________.

A) task group
B) interest group
C) command group
D) team

Question 30

Behavioral norms are established and accepted by the end of the _______________ stage of group development, as are leadership and other roles in the group.

A) forming
B) storming
C) norming
D) performing

Question 31

Some researchers believe that the "go/no go" decision to launch the doomed space shuttle Challenger was influenced by groupthink.

Question 32

One drawback of working from home is that many people don't believe that you're working.

Question 33

It is possible to have low group cohesiveness even when the member's goals agree with those of the formal organization.

Question 34

During the _______________ stage, the group structure is set, the roles of each member are understood and accepted, and the group focuses its energies and efforts on accomplishing the tasks it has accepted.

A) forming
B) storming
C) norming
D) performing

Question 35

Giving teams the leeway to develop their own work procedures can help ensure their success.

Question 36

The more diverse a group is, the more difficult and time consuming it is to maneuver through the _______________ stage.

A) forming
B) storming
C) norming
D) performing

Question 37

_______________ needs may be met by joining a high-status or prestige group in which membership is hard to obtain.

A) Social
B) Security
C) Esteem
D) Economic

Question 38

The group development stage of _______________ is characterized by uncertainty about the purpose, structure, and leadership of the group.

A) forming
B) storming
C) norming
D) performing

Question 39

Team member growth and well-being are necessary ingredients for self-managed team success.

Question 40

Generally, the _______________ stage of group development is complete when individuals begin to view themselves as part of a group.

A) forming
B) storming
C) norming
D) performing

Question 41

Status and _______________ are so similar that the terms are often used interchangeably.

A) position
B) pay
C) power
D) persona

Question 42

In work groups, the most common norm relates to _______________.

A) personality
B) relationships
C) productivity
D) quality

Question 43

Problem-solving teams are formed specifically to deal with _______________.

A) new product development
B) problems
C) technological innovation
D) values and goals

Question 44

The phenomenal success of Microsoft Corporation is attributed in part to its extensive use of software re-search and development_____________.

A) groups
B) teams
C) collectives
D) skunkworks

Question 45

Groups suffering from groupthink display all of the following characteristics except:

A) An illusion of vulnerability
B) A tendency to moralize
C) Pressure to conform
D) Opposing ideas dismissed

Question 46

The person who becomes an informal group leader generally is viewed as _______________.

A) a respected and high-status member
B) someone who embodies the values of the group
C) someone who helps the group accomplish its goals
D) All of the choices are correct.

Question 47

_______________ is a known source of attraction to a particular group.

A) Clearly specified goals that are compatible with group members
B) A charismatic leader
C) A positive group reputation
D) All of the choices are correct.

Question 48

_______________ may be a common characteristic of the members of a homogeneous group.

A) Demographics (age, race, gender, education, etc.)
B) Personality
C) Skills and abilities
D) All of the choices are correct.

Question 49

Quality circles usually have _______________ members.

A) 1 to 5
B) 5 to 10
C) 6 to 12
D) 15 or more

Question 50

All of the following are ways to guard against groupthink except:

A) Encourage members to state objections and doubts
B) Break into subgroups to work on the same problem, then share proposed solutions with the group
C) Assign a team member to play devil's advocate
D) Encourage objections by having the group leader endorse a particular course of action

Question 51

If a group is highly cohesive but has goals that are not congruent with those of the formal organization, then group behavior will probably be considered _______________ by the sponsoring organization.

A) positive
B) neutral
C) negative
D) dangerous

Question 52

The members of a _______________ team seldom meet face to face.

A) virtual
B) cross-functional
C) problem-solving
D) self-managed

Question 53

Janis defines _______________ as the "deterioration of mental efficiency, reality testing, and moral judgment in the interest of group solidarity."

A) skunk works
B) groupthink
C) morality
D) group breakdown

Question 54

The ___________is specified by the organization chart and is made up of the subordinates who report directly to a given supervisor while a ___________comprises the employees who work together to complete a particular task or project

A) formal team, functional group
B) task group, command group
C) command group, task group
D) R&D Group, skunkworks

Question 55

The degree of cohesiveness in a group _______________.

A) has positive effects on performance
B) has negative effects on performance
C) can have either positive or negative effects on performance
D) typically is not related to performance

Question 56

All of the following are strategies for increasing group cohesion except:

A) Physically locating the group closer to other groups
B) Inducing agreement on group goals
C) Making the group more homogeneous
D) Allocating rewards to the group, not individuals

Question 57

Which of the following group characteristics is not typically associated with the occurrence of groupthink?

A) Feeling of unanimity
B) Pressure to individually contribute
C) Illusion of invulnerability
D) Opposing ideas dismissed

Question 58

The _________role is the set of behaviors that a person in a position believes he or she should enact.

A) expected
B) perceived
C) envisioned
D) organizational

Question 59

There are multiple roles associated with a position. The ____________ role is the behavior that a person actually carries out.

A) actual
B) affected
C) effective
D) enacted

Question 60

In the context of teams, the acronym SMT refers to _____ _____ teams.

A) single member
B) selective membership
C) self-managed
D) serial-methods

Question 61

Virtual teams with the highest levels of trust displayed all of the following traits except:

A) Members began their interactions with nonwork, social interactions
B) Each member had a set of clear task roles
C) All team members demonstrated positive attitudes
D) Team members interacted in off-the-job social activities

Question 62

Before implementing self-managed teams, organizations should be certain that such teams are consistent with the organization's:

A) Business requirements
B) Values and goals
C) Competencies
D) All of the choices are correct.

Question 63

The reward system in most organizations is _______________ based.

A) seniority
B) sales
C) individually
D) team

Question 64

How can groups satisfy esteem needs?

Question 65

Sometimes teams are given too much authority. This is particularly dangerous in the _______________ stages of team involvement.

A) early
B) mature
C) late
D) All of the above

Question 66

Research indicates that all of the following skills are highly desirable if team members are to be effective except:

A) An inquisitive nature
B) Open-mindedness
C) Communication skills
D) Conflict resolution skills

Question 67

Be permitting employees to telecommute, companies like Cicso Systems, Sun Microsystems, IBM, and Google have saved costs through all of the following except:

A) Lower turnover
B) Higher productivity
C) Reduced real estate costs
D) Decreased productivity

Question 68

What is an "informal" group? Provide an example of such a group.

Question 69

Name the three minimum requirements that must be met for a group to exist.

Question 70

Those charged with leading _______________ teams must be willing to permit a great deal of autonomy and decision-making independence.

A) virtual
B) cross-functional
C) problem-solving
D) self-managed

Question 71

_____________ refers to a secretive research and development project that operates outside of normal company operations to create innovative products.

A) Tiger team
B) Skunkworks
C) Salamander factories
D) Zebra divisions

Question 72

In some organizations, R&D teams have been set up to expedite innovation and creative new product design. Originally coined by a Lockheed engineer during World War II, such groups are referred to as:

A) Stinkworks
B) Skunkworks
C) Stenchworks
D) Scentworks

Question 73

The efficient and successful use of technology is critically important to the success of _______________ teams.

A) self-managed
B) problem-solving
C) cross-functional
D) virtual

Question 74

What does "proximity" mean, as it relates to groups and teams?

Question 75

According to the text, the most important characteristic of a good team member is _______________.

A) being open-minded
B) having emotional stability
C) having trust
D) having good conflict resolution skills

Question 76

The text examines four things that are particularly important when it comes to developing effective teams: training, communications, empowerment, and _______________.

A) skill sets
B) education
C) management
D) rewards

Question 77

Within the ________ stage of group development, a strong degree of mutual attraction and commitment and feelings of group identity and camaraderie emerges.

A) forming
B) norming
C) performing
D) affiliation

Question 78

The failure of many teams can be traced directly to management's unwillingness to share:

A) training materials
B) team members
C) information
D) responsibility

Question 79

Once implemented, the success of self-managed teams depends on all of the following except:

A) management commitment
B) receptivity to change
C) employee trust in management
D) team member diversity

Question 80

Proximity and attraction are two reasons people form groups. How are the two related?