Deck 1: Organizational Behaviour and Management

Question 1

Robert Rennie,the Chief Operating Officer of Clearwater Industrial Products,is interviewed by TV reporters about recent allegations that the company has been dumping toxic waste into a stream.According to Mintzberg,Robert is performing the managerial role of

A)liaison.
B)spokesperson.
C)disturbance handler.
D)disseminator.
E)negotiator.

Answer 1

B

Question 2

The human relations movement of the 1920s and 30s was originally concerned with the impact of fatigue,rest pauses,and lighting on productivity.Researchers began seeing the additional effects on productivity of

A)wage rates and profit sharing.
B)ethnicity and culture.
C)psychological and social processes.
D)flex-work programs.
E)product quality.

Answer 2

C

Question 3

Organizational survival is often dependent on how well the organization can adapt.Which of the following behaviours on the part of individuals is necessary for the organization to survive?

A)Being motivated to join and remain with the organization
B)Performing their work in terms of productivity,quality,and service
C)Being flexible
D)Being innovative
E)All of the above

Answer 3

E

Question 4

The idea of bureaucracy was developed by

A)Henri Fayol.
B)Frederick Taylor.
C)Lyndall Urwick.
D)Max Weber.
E)Mary Parker Follett.

Question 5

Which of the following is most accurate?

A)Human resources management is basically the same as organizational behaviour.
B)Human resources management has more to do with individuals than organizational behaviour.
C)Human resources management can help you understand organizational behaviour.
D)Organizational behaviour can help you understand human resources management.
E)Organizational behaviour has more to do with groups than human resources management.

Question 6

Management is defined as

A)the art of telling people what to do.
B)the art of getting things accomplished through others.
C)the art of getting people to do what you want.
D)the art of controlling employees.
E)the art which prescribes how things get accomplished in organizations.

Question 7

Which of the following is not a concern of the field of organizational behaviour?

A)How organizations can survive and adapt to change
B)How to get people to practice effective teamwork
C)Understanding people and managing them to work effectively
D)Understanding people in order to create the most sustainable organization possible
E)How to get people to think and act in exactly the same way as everyone else

Question 8

A large Canadian corporation has recently merged with a French company.Which of the following is least likely to be related to the field of organizational behaviour?

A)The adoption of a new leadership style and the subsequent resignation of two executives in Canada
B)The development of an organizational structure for the newly merged company
C)The impact of different cultural values on the newly merged company
D)The adoption of a bilingual communication policy for all announcements in the employee newsletter
E)The legal restrictions pertaining to shared ownership in the newly merged company

Question 9

The contingency approach to management suggests that

A)one management style should work for all individuals.
B)management style makes no difference.
C)management style depends on the demands of the situation.
D)management styles are constantly changing.
E)the best management style depends on the size of the organization.

Question 10

When we say that organizations are social inventions,we mean that

A)organizations don't exist without members.
B)physical assets and implements of technology are irrelevant to organizations.
C)they don't really exist.
D)the existence of organizations is what differentiates humans from animals.
E)they must have both people and things to be considered organizations.

Question 11

According to Mintzberg,which of the following is an interpersonal role of management?

A)Disseminator
B)Spokesperson
C)Disturbance handler
D)Figurehead
E)Negotiator

Question 12

Which of the following statements best defines an "organization"?

A)A social convention for accomplishing individual goals through group effort.
B)A group which accomplishes common goals through social interactions and individual effort.
C)A social invention for accomplishing common goals through group effort.
D)A collection of formally organized social entities.
E)A combination of people and physical capital designed to accomplish a common goal.

Question 13

The most important goal of virtually all organizations is

A)profit.
B)survival.
C)employee development.
D)cost reduction.
E)increased productivity.

Question 14

The human relations movement was critical of

A)bureaucracy.
B)participative management.
C)open communication.
D)decentralized controls.
E)flexible management systems.

Question 15

Scientific Management is the process of

A)using research to develop the optimum degree of specialization and standardization of work tasks.
B)developing a strict set of rules and regulations.
C)developing a strict chain of command.
D)establishing objective criteria for promotion and selection of employees.
E)centralizing power at the top of organizations.

Question 16

Victor Lee,the production manager with Alpha Electronics,has lunch with Lisa Alfredo,the marketing manager.The topics of conversation range from personal family matters to issues of concern in their respective departments at Alpha.According to Mintzberg,these managers are performing the role of

A)liaison.
B)spokesperson.
C)disturbance handler.
D)figurehead.
E)negotiator.

Question 17

A Mintzberg managerial role is

A)monitor.
B)liaison.
C)entrepreneur.
D)negotiator.
E)all of the above.

Question 18

Organizational behaviour is interested in

A)the attitudes of individuals and groups in organizations.
B)the behaviours of individuals and groups in organizations.
C)the structure of organizations.
D)the formation of groups in organizations.
E)all of the above.

Question 19

Who was the father of scientific management?

A)Henri Fayol
B)Frederick Taylor
C)Lyndall Urwick
D)Max Weber
E)Elton Mayo

Question 20

Two important managerial tasks are the analysis of problems and taking action to deal with these problems.Analysis is closely related to which goal(s)of the field of organizational behaviour?

A)Management
B)Prediction and explanation
C)Explanation and control
D)Prediction and management
E)Prediction and control

Question 21

Which of the following is NOT usually a requirement for organizational survival?

A)The continuing membership of particular,specific individuals in the organization
B)The ability to induce persons to join and remain in the organization
C)Innovative activities which go beyond members' usual assignments
D)The reliable performance of usual assignments
E)Flexible and innovative behaviour

Question 22

The Hawthorne studies illustrated how

A)fatigue can be avoided by redesigning work.
B)rest pauses can cause employees to lower their productivity.
C)lighting can reduce the quality of employees' work.
D)psychological and social processes affect productivity and work adjustment.
E)all of the above.

Question 23

Organizational behaviour is concerned with groups because

A)informal groups can influence organizational effectiveness.
B)much work is performed by formal work groups.
C)groups can influence new organizational members.
D)organizations depend on interaction and coordination among people to accomplish their goals.
E)all of the above.

Question 24

It has been reported that the total cost of reported absenteeism in Canada is

A)$15 million annually.
B)$10 million annually.
C)$10 billion annually.
D)$15 billion annually.
E)$20 million annually.

Question 25

Which of the following is NOT one of the four basic types of managerial activities identified by Luthans,Hodgetts,and Rosenkrantz?

A)Routine communication
B)Traditional management
C)Networking
D)Entrepreneuring
E)Human resource management

Question 26

If prediction and explanation constitute analysis,then management constitutes

A)change.
B)action.
C)behaviour.
D)structure.
E)reason.

Question 27

A social invention for accomplishing goals through group effort is a(n)

A)managerial task.
B)contingency.
C)organization.
D)operative goal.
E)manager.

Question 28

Which statement reflects a recognition of contingencies?

A)"We pay labourers by the hour and machinists with a piece rate system."
B)"Our aim is to have the best benefits package in the nation."
C)"Customer Service is Job 1."
D)"After months of study we finally decided to go with a state-of-the-art management information system."
E)"Our company policies ensure that every employee is treated equitably."

Question 29

When we say that the relationship between job satisfaction and turnover is contingent on the labour market,we mean that

A)the condition of the labour market influences the extent to which satisfaction predicts turnover.
B)job satisfaction depends on the condition of the labour market.
C)turnover will result in job dissatisfaction when jobs are plentiful.
D)turnover is wholly determined by the condition of the labour market.
E)workers will be less likely to quit their jobs in a strong labour market.

Question 30

Effective management of organizational behaviour

A)is predicated on good prediction and explanation of behaviour.
B)is an example of the managerial task of analysis.
C)was the first or earliest goal of the field of organizational behaviour.
D)is impossible to achieve since each organizational member is a unique individual.
E)requires quick and decisive action on the part of management.

Question 31

Which of the following is false?

A)Contingent means dependent.
B)Prediction is a more complex process than explanation.
C)All organizations have survival as a goal.
D)Organizational behaviour involves both theory and practice.
E)Accurate prediction usually precedes explanation.

Question 32

Which of the following statements by managers reflects a recognition of contingencies?

A)"We took a real chance building the plant in that location."
B)"Those engineers should get out into the real world once in a while."
C)"If my employees work hard,I'm friendly.If not,I crack down."
D)"I always try to treat the union steward with courtesy."
E)"The customer is always right."

Question 33

The interventions or technologies for change proposed by the field of organizational behaviour (such as certain forms of supervision and job design)most clearly reflect which goal of the field?

A)Prediction
B)Analysis
C)Explanation
D)Management
E)Innovation

Question 34

Diversity can be defined in terms of

A)age.
B)gender.
C)race.
D)ethnic background.
E)all of the above.

Question 35

When I say that my management style is contingent upon the tasks my employees are performing,I mean that

A)I always use the same management style.
B)my management style affects the tasks they choose to perform.
C)the type of task determines my management style.
D)I treat all employees as equals.
E)my management style is only effective if certain tasks are performed.

Question 36

Which goal of the field of organizational behaviour is most clearly exemplified by the practice of introducing a new pay system?

A)Explanation
B)Analysis
C)Managing
D)Prediction
E)Survival

Question 37

A supervisor is aware that a large proportion of his employees are absent on Fridays.However,he doesn't know why they are absent and he can't figure out what to do about it.Which goal of the field of organizational behaviour has the supervisor achieved?

A)Prediction
B)Analysis
C)Explanation
D)Management
E)Diagnosis

Question 38

When we say that the effectiveness of a particular leadership style is contingent upon certain factors,we mean that

A)this leadership style is effective in all circumstances.
B)this leadership style is almost never effective.
C)the leadership style causes these factors to occur.
D)the effectiveness of the leadership style depends on what these factors are.
E)the leadership style will only emerge if these factors are present.

Question 39

Which of the following is one of the most important contingency variables in organizational behaviour?

A)Employee-organization relationships
B)Work-life conflict
C)National culture
D)Organizational culture
E)Diversity

Question 40

Parminder Singh supervises the sheet metal shop at Globetrotter Airlines.One of his employees was late for the second time this week and,in accordance with company policy,Parminder warned him that if he was late again he would be sent home without pay for the day.According to Luthans,Hodgetts,and Rosenkrantz,which of the following managerial activities is Parminder performing?

A)Routine communication
B)Traditional management
C)Networking
D)Entrepreneuring
E)Human resource management

Question 41

Most of Canada's top CEOs believe that their number one priority is

A)attracting new employees.
B)motivating employees.
C)engaging employees.
D)financial performance and profitability.
E)retaining employees.

Question 42

The Smelly Cheese Company is very concerned about labour shortages and is having difficulty attracting and retaining employees.What should they do?

A)Improve employee engagement
B)Create a spiritual workplace
C)Focus on corporate social responsibility
D)Focus on psychological capital
E)Improve talent management

Question 43

ACME Inc.has decided to give their employees several days off each year to do volunteer work in the community.What is this an example of?

A)Talent management
B)Employee engagement
C)Corporate social responsibility
D)Human resource management
E)The human relations movement

Question 44

If an organization wants to be more socially responsible,what should it do?

A)Give employees more money
B)Make donations to charitable organizations
C)Create a spiritual workplace
D)Improve talent management
E)Increase employee engagement

Question 45

It has been estimated that the direct cost of absenteeism due to high work-life conflict is approximately

A)$1 - 3 billion per year.
B)$3 - 5 billion per year.
C)$5 - 7 billion per year.
D)$7 - 9 billion per year.
E)$10 billion per year.

Question 46

Corporate social responsibility has to do with organizations

A)taking responsibility for employee decisions.
B)involving employees in decisions.
C)making employees responsible for their decisions.
D)taking responsibility for the impact of its decisions and actions on its stakeholders.
E)giving employees responsibility for the impact they have on stakeholders.

Question 47

Which of the following is not associated with psychological capital?

A)Self-esteem
B)Self-efficacy
C)Optimism
D)Resilience
E)Hope

Question 48

In less than a decade,the workforce will be dominated by

A)visible minorities.
B)men.
C)women.
D)people over the age of 40.
E)people under the age of 40.

Question 49

TELUS is a good example of a company that

A)has increased employee engagement.
B)has many talent management practices.
C)has created a spiritual workplace.
D)has a diverse workplace.
E)has won awards for corporate social responsibility.

Question 50

Which of the following best represents the meaning of evidence-based management?

A)A manager designs a program to reduce absenteeism based on a program implemented in another organization.
B)A manager designs a program to reduce absenteeism based on his previous experience and intuition.
C)A manager designs a program to reduce absenteeism based on a principle he learned in an OB course.
D)A manager designs a program to reduce absenteeism based on an article he read in the newspaper.
E)A manager designs a program to reduce absenteeism based on a book he read on leadership.

Question 51

A survey of senior executives from all over the world found that talent was ranked as

A)the most critical challenge.
B)the least critical challenge.
C)the second most critical challenge.
D)the third most critical challenge.
E)the only critical challenge.

Question 52

It is predicted that there will a shortfall of workers between the ages of 25 and 44 of

A)10 percent.
B)20 percent.
C)30 percent.
D)40 percent.
E)50 percent.

Question 53

Which of the following represents the fastest growing segment of the Canadian population?

A)Women
B)Senior citizens
C)Visible minorities
D)Teenagers
E)Children

Question 54

By the year 2015,48 percent of Canada's working age population will be between the ages of

A)25 and 44.
B)45 and 64.
C)15 and 34.
D)35 and 54.
E)55 and 74.

Question 55

A recent study of Canadian employees estimated that the high cost of absenteeism is due to which major workplace stressor?

A)Violence in the workplace
B)Downsizing and layoffs
C)Union-management conflict
D)Poorly designed jobs
E)Work-life conflict

Question 56

What percent of workers are engaged?

A)One-half
B)One-third
C)One-fourth
D)One-fifth
E)One-sixth

Question 57

What are the major contributors to absenteeism?

A)Poor leadership and stress
B)Poor leadership and poorly designed jobs
C)Stress and poorly designed jobs
D)Stress and downsizing
E)Poor leadership and downsizing

Question 58

Geert Hofstede's research on cross-cultural differences found that

A)technical and behavioural requirements differ across cultures.
B)technical and behavioural requirements are the same across cultures.
C)technical requirements differ,but behavioural requirements are the same across cultures.
D)behavioural requirements differ,but technical requirements are the same across cultures.
E)differences in technical and behavioural requirements depend on where one is in the world.

Question 59

It is predicted that by the year 2017,the number of visible minorities in Canada will

A)double.
B)triple.
C)quadruple.
D)be the same as in 2006.
E)be half of what it was in 2006.

Question 60

Work engagement is characterized by

A)vigour,dedication,and resilience.
B)vigour,dedication,and optimism.
C)vigour,optimism,and resilience.
D)vigour,dedication,and absorption.
E)vigour,absorption,and optimism.

Question 61

Persevering towards one's goals and,when necessary,making changes and using multiple pathways to achieve one's goals is known as

A)goal setting.
B)self-efficacy.
C)optimism.
D)hope.
E)resilience.

Question 62

The confidence to take on and put in the necessary effort to succeed at challenging tasks is known as

A)vigour.
B)self-efficacy.
C)optimism.
D)hope.
E)resilience.

Question 63

A positive work-related state of mind refers to

A)psychological capital.
B)work engagement.
C)optimism.
D)hope.
E)self-efficacy.

Question 64

Psychological capital refers to

A)a workplace that provides employees with meaning and purpose.
B)a positive work-related state of mind.
C)an individual's positive psychological state of development.
D)a psychological state of mind.
E)an individual's state of wellness.

Question 65

The Bouncy Ball company has decided to change the way they do things.One of the major changes they made was to provide employees with more opportunities for personal growth and development.What is this an example of?

A)Workplace spirituality
B)Work engagement
C)Talent management
D)Corporate social responsibility
E)The human relations movement

Question 66

The text defines organizations as "socially unstructured units of authority."

Question 67

The text argues for a very physical,rather than a social,definition of organizations.

Question 68

Human resources management refers to

A)the attitudes and behaviours of individuals and groups in organizations.
B)an approach to management that recognizes there is no one best way to manage.
C)programs,practices,and systems for improving the attitudes and behaviours of individuals and groups in organizations.
D)programs,practices,and systems to acquire,develop,and retain employees in organizations.
E)programs,practices,and systems to make an organization more effective.

Question 69

According to the text,all viable organizations have goals.

Question 70

Which of the following is not associated with psychological capital?

A)Vigour
B)Self-efficacy
C)Optimism
D)Hope
E)Resilience

Question 71

A family could be an example of an organization,as the term organization is defined in the text.

Question 72

When we say that organizational behaviour involves contingencies,we mean that the occurrence of organizational behaviour depends on the presence or absence of other factors.

Question 73

When the text says that organizations are "social inventions," it means that they are essentially defined by people,not things.

Question 74

Organizations across all cultures face the same type of diversity issues as exist in North America.

Question 75

Which of the following is not something that TELUS does as part of its workplace spirituality program?

A)Employees get discounts on TELUS services.
B)Employees get personal days off.
C)On-site fitness classes
D)Seminars on topics such as nutrition
E)Provides quiet rooms for employees

Question 76

The ability to bounce back or rebound from adversity and setbacks to attain success is known as

A)vigour.
B)self-efficacy.
C)optimism.
D)hope.
E)resilience.

Question 77

Organizational behaviour is defined,in the text,as those employee behaviours that contribute to the achievement of organizational goals.

Question 78

The text suggests that,in general,explaining behaviour is a more complex process than predicting behaviour.

Question 79

Making internal attributions about positive events in the present and future and external attributions about negative events is known as

A)absorption.
B)self-efficacy.
C)optimism.
D)hope.
E)resilience.

Question 80

Management and organizational behaviour are two different terms for the same thing.