Deck 2: Diversity in the Workplace

Question 1

Though the glass ceiling was a legitimate issue a few years ago,today the number of women in executive positions of organizations is roughly the same as the number of men at that level.

Answer 1

False

Question 2

Race,age,and attitudes are examples of surface-level diversity.

Answer 2

False

Question 3

A more diverse work team produces higher quality decisions because more alternatives are considered.

Answer 3

True

Question 4

Ethnic minorities experience a wage gap and a glass ceiling even more severe than that faced by women.

Question 5

The similarity/attraction phenomenon suggests that individuals are attracted to those who are similar to them.

Question 6

Starbucks responded to a racially-sensitive incident at one of its stores by shutting down all its franchise-owned stores for a training on unconscious bias.

Question 7

When discrimination complaints are filed,the Equal Employment Opportunity Commission EEOC) acts as a mediator between the company and the complainant.

Question 8

It is a commonly held stereotype that men are more relationship-oriented than women.

Question 9

One rationale provided for the existence of the glass ceiling for women is that women are viewed as being more passive and submissive compared to their male counterparts.

Question 10

Employees who are discriminated against are no more likely to leave their jobs than those who have not faced discrimination.

Question 11

The Age Discrimination Act makes it illegal to discriminate against employees age 40 or older.

Question 12

Research indicates that older employees exhibit higher absenteeism than their younger counterparts.

Question 13

Deep-level diversity traits are most important for early interactions in the workplace,but as time goes on,surface-level traits become more important.

Question 14

Legal complaints charging organizations with discrimination have largely been eliminated due to the passage of a number of laws in the U.S.prohibiting discrimination against protected classes.

Question 15

Research indicates that groups with strong faultlines can perform well if certain norms are established.

Question 16

Title VII of the Civil Rights Act prohibits discrimination in employment with regard to race,color,sex,religion and national origin.

Question 17

One of the explanations for the wage gap between men and women is that women pursue occupations that are lower-paying than those pursued by men.

Question 18

A group with three older males and three younger women will have a strong faultline.

Question 19

In firms pursuing a growth strategy,there is a negative relationship between racial diversity in the firm and company performance.

Question 20

While the American workforce is becoming more diverse,the world's workforce is not.

Question 21

In high power distance companies,participative decision making is common practice.

Question 22

Preferential treatment programs for minorities can be illegal in some cases.

Question 23

Low power distance societies view an unequal distribution of power as relatively acceptable.

Question 24

Disclosing sexual orientation is the key to explaining work attitudes of lesbian,bisexual,gay and transgender employees.

Question 25

Reasonable accommodation for religious reasons does not require schedule modifications although it may require modifications to a firm's dress code.

Question 26

An expatriate is an employee who is temporarily assigned to work in a foreign country.

Question 27

Research suggests that some employees may be stigmatized if they were hired under an affirmative action program.

Question 28

One suggestion for building a culture that respects diversity is holding managers accountable for diversity-related goals.

Question 29

Ethnocentrism is the belief that one's own culture is superior to other cultures.

Question 30

Developing an openness to different experiences is a viable method to prepare oneself for a global career.

Question 31

Nurturing feminine) cultures are more likely to be characterized by a separation of gender roles than aggressive masculine) cultures.

Question 32

Companies high in uncertainty avoidance prefer predictable situations and have low tolerance for ambiguity.

Question 33

To break the ice in an interview situation,an interviewer could legally ask,"What are some of the traditions your family practices for Christmas"?

Question 34

Research suggests that age diversity in a work team can lead to higher performance.

Question 35

Reasonable accommodation for employees with disabilities may require the firm to purchase equipment for the disabled employees' use but does not require any schedule or job duty modifications.

Question 36

To enhance their cultural intelligence,employees should become experts in one culture.

Question 37

In collectivist cultures,the importance of family is critical to understanding the nature of the society.

Question 38

Ethical standards held in different societies may emphasize different behaviors as ethical or unethical.

Question 39

Affirmative action programs are among the most controversial diversity management methods available.

Question 40

In the United States,the workforce is becoming increasingly multicultural.

Question 41

Which of the following is NOT a benefit of effective management of diversity?

A)Greater creativity in decision making.
B)Better service to customers.
C)Higher productivity of operations.
D)More satisfied workers.

Question 42

At Salesforce,the Employee Resource Groups are referred to as

A)cliques
B)ohanas
C)cohorts
D)clubs

Question 43

*Between their adjustments in 2015 and 2017,how much has Salesforce spent to correct gaps in pay at the company?

A)$3 million
B)$9 million
C)$6 million
D)$12 million

Question 44

*To ensure inclusion and equality,Salesforce does all of these except

A)take action
B)identify areas for improvement
C)collect data to assess the status quo
D)bring in outside HR consultants

Question 45

Research on diversity in the workplace substantiated all of the following benefits to firms EXCEPT:

A)The presence of faultlines increases cohesiveness at work.
B)Award-winning diversity management programs lead to higher stock prices for their companies.
C)In companies with a growth strategy,there is a positive correlation between diversity in the firm and company performance.
D)Diverse teams make higher quality decisions.

Question 46

Deep-level diversity traits include

A)gender.
B)age.
C)attitudes.
D)race.

Question 47

Which of the following statements regarding the similarity/attraction phenomenon is INCORRECT?

A)Surface-level traits affect interpersonal interactions only after people have known each other for a long time.
B)Early in an employee's tenure,age,race and gender dissimilarity with colleagues are strong predictors of turnover.
C)Employees who feel different from other employees in a firm may feel isolated.
D)Surface-level traits are attended to because they are assumed to be related to deep-level diversity traits.

Question 48

Which of the following is a deep-level diversity trait?

A)Middle-aged
B)Caucasian
C)Aggressiveness
D)Amputee

Question 49

Which of the following laws prohibits discrimination based on race,color,sex or national origin?

A)Age Discrimination Act
B)Americans with Disabilities Act
C)Family and Medical Leave Act
D)Title VII of the Civil Rights Act

Question 50

Our first interaction with individuals makes us aware of

A)Surface-level diversity.
B)collective diversity.
C)deep-level diversity.
D)value-based diversity.

Question 51

Managing diversity effectively may have different meanings in different cultures.

Question 52

Which of the following is a surface-level diversity trait?

A)Aggressiveness
B)Type A personality
C)Being smart
D)Being Asian

Question 53

*Rather than using the term diversity,Salesforce uses

A)parallelism
B)fundamentals
C)universal
D)equality

Question 54

The similarity/attraction phenomenon may explain which of the following?

A)Minorities are hired as often as their Caucasian counterparts.
B)Individuals with disabilities are hired as often as those without disabilities.
C)Women do not earn salaries as high as that of their male counterparts.
D)Women and men have equal access to mentoring opportunities.

Question 55

*The goal of the Employee Resource Groups at Salesforce is

A)to analyze whom to hire
B)to have an inclusive environment so employees can bring their whole selves to work
C)to identify gaps in workforce hiring
D)to offer help with issues outside of work

Question 56

*Which of these are NOT an example of a program Salesforce offers as part of its inclusive culture?

A)Coding workshops for girls
B)Leadership programs
C)Annual equality award
D)Embedding employees in other countries to immerse them in the culture

Question 57

The ways in which people are similar or different from one another is

A)culture.
B)diversity.
C)stereotypes.
D)faultlines.

Question 58

Which of the following statements on the benefits of effective management of diversity is INCORRECT?

A)Diverse workforces lead to higher-quality decisions.
B)Diverse workforces create cheaper products.
C)Diverse workforces lead to lower litigation costs.
D)Diverse workforces have led to higher stock prices for firms.

Question 59

Surface-level diversity traits include

A)values.
B)gender.
C)attitudes.
D)beliefs.

Question 60

Demographic traits make up a part of

A)deep-level diversity.
B)cultural diversity.
C)collective diversity.
D)surface-level diversity.

Question 61

Which of the following is NOT an explanation that has been offered to account for the earnings gap of 19% between females and males?

A)Women lack the high-level skill sets that men possess.
B)Women have résumé gaps due to time off for childcare.
C)Women more often pursue lower-paying occupations than men pursue.
D)Women tend to negotiate less than men and when they do negotiate,women attain lower levels of pay than men do.

Question 62

Which of the following approaches might be used to manage the similarity/attraction phenomenon in an organization?

A)Allow new employees to decide for themselves who they work best with.
B)Provide management training programs that make managers aware of the similarity/attraction phenomenon.
C)Develop a recruiting program based upon peer referrals.
D)Match new employees to mentors that are similar in terms of race,gender,or tenure.

Question 63

The Age Discrimination in Employment Act

A)prohibits discrimination against employees older than 65.
B)prohibits discrimination against employees age 40 or older.
C)prohibits discrimination against employees only with regard to pay.
D)is seldom cited in lawsuits as age discrimination is largely absent from the American workplace.

Question 64

The glass ceiling

A)is based on a faultline in the employee workgroup.
B)is the underrepresentation of women and minorities in executive and upper level management positions of companies.
C)is an issue that was a problem until a decade ago.
D)is the result of the less effective leadership styles practiced by women.

Question 65

The faculty of a Midwestern business school is comprised of 33 males and 4 females.The past five candidates hired have all been male.There seems to be a an)__________ diversity issue in this workplace.

A)age
B)race
C)religion
D)gender

Question 66

Which of the following is a research finding about race diversity? According to prior research findings,

A)African Americans are more likely to - leave a company than their Caucasian counterparts because the firm doesn't value diversity
B)the sales performance of Hispanics is equal to their Caucasian counterparts.
C)Caucasian Americans are more likely to be absent from work than their African American counterparts.
D)ethnic minorities are more likely to experience a satisfying work environment than their Caucasian counterparts.

Question 67

"Eskimos are bad drivers," is an example of a

A)surface-level diversity trait.
B)faultline.
C)stereotype.
D)deep-level diversity trait.

Question 68

If a workgroup contained three males,one over 55,one 20 and another 30 years of age,and three females,one 50 years of age,one 30 and one 20 years of age,how would you categorize the faultlines in the group?

A)There is no faultline in the group.
B)There will be a strong faultline in the group.
C)There will be a weak faultline within the group.
D)There will be a faultline of medium strength in the group.

Question 69

Acme Corporation sales associates are generally attractive Caucasian college age men and women.Individuals who work in the stock room unpacking and readying clothing for displays are young,Asian and African American employees.This scenario suggests that Acme may need to examine their recruiting efforts to address __________ diversity in their stores.

A)gender
B)age
C)race
D)age and race

Question 70

A stereotype is

A)an attribute along which a group is split into subgroups.
B)a generalization about a particular group of people.
C)a way in which people are similar or different from each other.
D)a difference in values,attitudes or beliefs.

Question 71

Which of the following statements regarding the explanations for the glass ceiling is INCORRECT?

A)The glass ceiling may exist for women because they lack the education levels necessary to assume high-level managerial positions.
B)The glass ceiling may be based on the stereotype that the male characteristic of assertiveness is necessary to manage,but women tend to be passive.
C)The glass ceiling may exist for women because their accomplishments are often not valued as highly as are those of their male counterparts.
D)The glass ceiling may exist for women because they are viewed as displaying submissive characteristics in contrast to their male counterparts who are viewed as possessing more confidence.

Question 72

Which of the following statements regarding race diversity in the American workplace is correct?

A)Highly-paid minority managers indicate that they have experienced very few situations in the workplace where race was an issue.
B)A majority of American employees surveyed indicate that their firms are quite effective at hiring and promoting minorities.
C)Ethnic minorities experience a slight wage gap but no glass ceiling.
D)Overt discrimination against ethnic minorities still occurs in many workplaces.

Question 73

Stereotypes

A)often lead to unfair decisions being made.
B)are never accurate descriptions of particular groups.
C)are assumptions held by only one individual.
D)are often verified prior to making decisions based upon them.

Question 74

All of the following are challenges of managing age diversity in the workplace EXCEPT:

A)an age-diverse team has differing opinions on fairness than one not age-diverse.
B)an age-diverse team has different learning styles that vary by generation.
C)stereotypes of older workers may contribute to inaccurate beliefs about their capabilities and performance.
D)an-age diverse team offers fewer alternatives to a problem than a team where there is limited age diversity.

Question 75

A workgroup has three Caucasian males and three African American females.How would you categorize the faultline in this group?

A)There is no faultline in the group.
B)There will be a strong faultline in the group.
C)There will be a weak faultline in the group.
D)There will be a faultline of medium strength in the group.

Question 76

Age is positively correlated with the following work behaviors:

A)citizenship behaviors.
B)compliance with safety rules.
C)performance.
D)all of the above.

Question 77

Gender discrimination is prohibited by which of the following laws?

A)Age Discrimination Act
B)Americans with Disabilities Act
C)Title VII of the Civil Rights Act
D)Occupational Safety and Health Act

Question 78

A faultline is

A)an attribute along which a group is split into subgroups.
B)a generalization about a particular group of people.
C)the way in which people are similar or different from each other.
D)the values,beliefs and customs that exist in a society.

Question 79

Research indicates that groups with faultlines exhibit which of the following characteristics?

A)Teams with faultlines make more effective decisions.
B)Teams with strong faultlines are more creative.
C)Teams with strong faultlines have the potential to perform well if they can establish certain norms.
D)Teams with weak faultlines are more creative

Question 80

Based on employment statistics,age diversity at work will continue into the future.Thus,the findings from research examining age diversity will become increasingly useful in managing the workforce.Which of the following statements about those research findings is accurate?

A)Older workers are generally stereotyped as more qualified and having higher potential.
B)Older employees are more likely to be absent from their jobs.
C)Older workers are less likely to quit their jobs when dissatisfied at work.
D)Older workers are stereotyped as being more able to handle stress.