Deck 11: Leadership Effectiveness: New Perspectives

Question 1

Corinne actively monitors the reports submitted by her staff and has a list of procedures to follow to create the reports. She is an example of a transactional leader.

Answer 1

True

Question 2

In Change Competency: When Meg Whitman took over as CEO of Hewlett-Packard, she said that job one was to lower bottom-line costs and provide customers with a better product.

Answer 2

False

Question 3

A transactional leader takes a hands-off approach to managing and relies on subordinates to create their own goals.

Answer 3

False

Question 4

To be a moral manager, a person must proactively attempt to shape followers' values by role modeling ethical behavior, communicating the importance of ethics, enforcing ethical standards, and showing care and concern for followers.

Question 5

In Diversity Competency: Sheryl Sandberg, COO of Facebook, wrote her book Lean In when she noticed that fewer women were staying home to raise their children.

Question 6

The degree to which a leader attends to followers' needs and acts as a mentor or coach is called intellectual stimulation.

Question 7

The three primary components of a transactional leader are (1) provide contingent rewards, (2) exhibit active management by exception, and (3)

A) promote team cooperation.
B) exhibit a "hands off" policy.
C) emphasize passive management by exception.
D) embrace and exhibit mutual respect.

Question 8

Which leadership style focuses on setting performance expectations and goals and providing feedback to followers?

A) transactional
B) authoritarian
C) transformational
D) passive

Question 9

In Learning from Experience: Isadore Sharp, founder of the Four Seasons Hotels and Resorts, knew that customer service would differentiate his hotels from others.

Question 10

The prevailing view of a transactional leader is that it is better to question ourselves than to leave all of the questioning about us to our competitors.

Question 11

Charisma results when people come together create new alternatives and solutions that are better than their individual efforts.

Question 12

As department manager, Ryan rewards each of his sales staff with a $25 credit card when they achieve their monthly sales goal. What type of leadership does this demonstrate?

A) transformational
B) passive
C) authoritarian
D) transactional

Question 13

A leader's vision expresses fundamental aspirations and purpose, usually by appealing to people's emotions and minds.

Question 14

A transformational leader is one who anticipates future trends and develops others to be better leaders.

Question 15

An authentic leader will foster a subordinate's sense of hope by communicating important information they need to reach their goals.

Question 16

A transactional leader who is exhibiting active management by exception would be likely to

A) enforce rules to prevent mistakes.
B) wait to take action until mistakes are brought to their attention.
C) use punishment in response to poor performance.
D) allow subordinates to work without monitoring them.

Question 17

Authoritarian leaders are those who know and understand themselves, know what they believe and value, and act on their values and beliefs through open and honest communication with subordinates.

Question 18

If higher level leaders in an organization demonstrate ethical behavior, employees at lower levels of the firm are likely to mimic this behavior.

Question 19

In Learning from Experience: According to Four Seasons Hotels and Resorts founder, Isadore Sharp, what policy is the reason for his company's success?

A) Glory is fleeting, but obscurity is forever: Make your brand known.
B) The Golden Rule: Treat people well, the way you would like to be treated.
C) A bird in the hand is worth two in the bush: Focus on the person before you.
D) We hold these truths to be self evident: Work hard to be successful.

Question 20

In Self Competency: According to Bill George, if a company is in crisis, a leader should volunteer first before asking others to sacrifice.

Question 21

Lynnette's boss told her she would receive a substantial pay raise and a company car when she met the sales goals established by the company. What type of leader would promise these types of rewards?

A) transactional
B) passive
C) authoritarian
D) transformational

Question 22

A transformational leader would say that risk taking is

A) necessary.
B) unpleasant.
C) avoidable.
D) quantifiable.

Question 23

Nicole believes her company should take the risk of creating a separate start-up and create new channels for consumers to purchase their farm-to-table produce. She has been described as a visionary by her staff. Which type of leadership is Nicole displaying?

A) authoritarian
B) passive
C) transactional
D) transformational

Question 24

As the owner of the company, Rick feels it is his job to develop his management team to be better leaders and build the organization into a group of challenged and rewarded learners. Which type of leadership is Rick displaying?

A) transactional
B) passive
C) transformational
D) authoritarian

Question 25

Reggie realizes that many of his staff members are hesitant to suggest changes to the loan application program because they know he had created it ten years ago. At the next meeting, he plans to tell them to "throw my old way out the window and figure out what we need to do for today's customer." His use of _____ suggests he is a transformational leader.

A) individualized consideration
B) idealized influence
C) cognitive dissonance
D) intellectual stimulation

Question 26

In Change Competency: Meg Whitman, CEO of Hewlett-Packard, says that when leading a change, you have to be exactly

A) who the company wants you to be.
B) who you are.
C) what the employees think you are.
D) what you hope others see you as.

Question 27

Which type of leader is recognized as a person who anticipates future trends?

A) transformational
B) authoritarian
C) passive
D) transactional

Question 28

A transformational leader embraces a(n) _____ that expresses fundamental aspirations and purpose typically by appealing to peoples' emotions and minds.

A) charisma
B) vision
C) behavior
D) value

Question 29

_____ is the degree to which leaders articulate a vision that appeals to followers.

A) Individualized consideration
B) Inspirational motivation
C) Idealized influence
D) Intellectual stimulation

Question 30

An effective transactional leader is likely to ask which of these questions?

A) What's in it for me?
B) Why are we choosing to do it this way?
C) What needs to be done?
D) Why did you do that?

Question 31

A transformational leader would be described as

A) inspiring.
B) passive.
C) dominant.
D) complacent.

Question 32

A transactional leader is likely to link achievement of goals to

A) company policy.
B) standard practices.
C) their personal input.
D) a reward.

Question 33

Johan was using _____ when he told his staff he was proud of all their hard work and announced their vision of globalizing was coming true and offices in Canada, Argentina, and Denmark would be realized within the year.

A) idealized influence
B) intellectual stimulation
C) inspirational motivation
D) individualized consideration

Question 34

The power of transactional leaders stems from their

A) formal authority in the company.
B) ability to allow subordinates freedom.
C) ability to be a visionary.
D) thoughtful contemplation of culture.

Question 35

A manager who appeals to the employees' sense of pride to motivate them to do their job is demonstrating _____ leadership.

A) authoritarian
B) passive
C) transactional
D) transformational

Question 36

Molly is an example of a(n) ____ leader because she took responsibility when her department decided to discontinue the breakfast cereal from the company's product line and developed an action plan for her team to create a new breakfast product.

A) authoritarian
B) passive
C) transactional
D) transformational

Question 37

The degree to which a leader attends to the needs of followers and listens to their concerns is called

A) inspirational motivation.
B) individualized consideration.
C) idealized influence.
D) intellectual stimulation.

Question 38

Nathan encourages his staff to "think outside of the box" and be creative with ideas for the new advertising campaign. Which characteristic of a transformational leader is he using?

A) intellectual stimulation
B) idealized influence
C) individualized consideration
D) inspirational motivation

Question 39

Michael told Parul she could have a corner office with views of the lake if she was able to convince the client to come back to their company. What type of leadership is Michael displaying?

A) transformational
B) transactional
C) passive
D) authoritarian

Question 40

Mai-Lai carefully listens to her employee, Serena, who is concerned about losing her status in the department if she works from home two days each week. Mai-Lai assures Serena that she will help her work through the transition, and they decide to have a weekly phone conversation to share important information. Which aspect of a transformational leader is Mai-Lai demonstrating?

A) intellectual stimulation
B) idealized influence
C) individualized consideration
D) cognitive dissonance

Question 41

A leader who exhibits _____ behaviors is recommended when creating an upper management team with diverse members because this type of leader is willing to listen to understand another person.

A) transactional
B) authoritarian
C) transformational
D) passive

Question 42

Collette has five employees in her department, each with a very distinct idea about how to organize the company display at the convention. She respects diverse viewpoints and strives to empower them to bring their ideas together and come up with a plan. Collette recognizes and values her followers' underlying talents and will help to build them into workable strengths and competencies. Collette is behaving like a(n) _____ leader.

A) transactional
B) passive
C) authoritarian
D) authentic

Question 43

____ is described as motivating and directing followers by developing in them a strong emotional commitment to a vision and set of shared values.

A) Charisma
B) Perception
C) Vision
D) Synergy

Question 44

Keith informs his employees that the company Wi-Fi is for tasks related to their jobs and not for personal use. When they are in a meeting and need information about something not related to the project they are discussing, he makes sure to demonstrate how he uses his data and not the company Wi-Fi to secure the information. Keith's actions are an example of _____ leadership.

A) transformational
B) ethical
C) transactional
D) passive

Question 45

In Diversity Competency: Sheryl Sandberg, COO of Facebook, authored the book Lean In and feels a responsibility to give women the tools they need to

A) finance higher education.
B) find happiness after having a child.
C) work as subordinates to men.
D) assume leadership roles.

Question 46

When Patrice is having difficulty with a customer, she calls her manager Gregor to help. Gregor is very charismatic and people instantly feel comfortable talking with him - Patrice wishes she had this same ability. Patrice is aware of Gregor's

A) inspirational motivation.
B) idealized influence.
C) intellectual stimulation.
D) individualized consideration.

Question 47

What is one of the core components of an authentic leader?

A) provides contingent rewards
B) raises optimism
C) exhibits active management by exception
D) demonstrates individualism

Question 48

A moral person is someone who is

A) decisive.
B) complacent.
C) trustworthy.
D) dishonest.

Question 49

An authentic leader is most similar to a(n) _____ leader.

A) transformational
B) passive
C) authoritarian
D) transactional

Question 50

Meg admires and respects her manager because he allows his staff the freedom to question what is being advocated. She also feels he uses his power, not for his personal gain, but to move the team toward a goal. Which characteristic of a transformational leader does Meg notice in her manager?

A) intellectual stimulation
B) individualized consideration
C) idealized influence
D) inspirational motivation

Question 51

Maria is confident in her ability to get the warehouse reorganized so the company can keep better track of inventory. Her boss has guided her through similar tasks before and has praised her work on past jobs. What characteristic is Maria exhibiting?

A) indecision
B) self-efficacy
C) egoism
D) honesty

Question 52

The greatest chance for achieving synergy occurs when

A) people agree on the best way to accomplish a task.
B) people don't see things the same way.
C) companies create controls and policies.
D) a leader makes all final decisions.

Question 53

The owners of the company where Raul works show a great deal of concern for employees. Office furnishings, carpets, and storage systems are upgraded every five years, and each employee can request an upgraded computer system every two years. The company also demonstrates ethical behaviors in dealing with the environment and when working with foreign entities. Raul's company is an example of a(n)

A) ethnocentric.
B) moral manager.
C) transactional leader.
D) transformational leader.

Question 54

Which type of leadership encompasses individuals who know and understand themselves, know what they believe and value, and act on their values and beliefs through open and honest communication with subordinates?

A) authentic
B) transformational
C) passive
D) transactional

Question 55

_____ leadership involves the demonstration of normatively appropriate conduct by a manager through his or her interpersonal relationships and the promotion of appropriate conduct to followers through communication, reinforcement, and decision making.

A) Ethical
B) Transactional
C) Authentic
D) Transformational

Question 56

When Phoebe and Manuel offered different solutions for reducing shipping costs on overnight orders, they realized that by combining both of their ideas, the company would save even more money. This is an example of

A) perception.
B) vision.
C) synergy.
D) charisma.

Question 57

The flow of ethical leadership in a company occurs based on three reasons. Which of the following is NOT one of those reasons?

A) social learning process
B) cultural effects
C) competitor effects
D) formal systems and policies

Question 58

To be an ethical leader, a person needs to be

A) a charismatic person and a person with vision.
B) the leader and the follower.
C) both internal and external in thoughts and actions.
D) a moral person and a moral manager.

Question 59

The flow of ethical leadership in an organization is typically

A) from the top-down.
B) horizontal across departments.
C) from the bottom-up.
D) contained to each individual.

Question 60

When assessing whether Kendra is an effective manager, Robert questions whether she has developed and communicated a clear and customer-focused direction for her department. What aspect of Kendra's work is Robert evaluating?

A) intellectual stimulation
B) individualized consideration
C) idealized influence
D) inspirational motivation

Question 61

List and describe the core components of a transformational leader and provide an example of each of these components.

Question 62

A(n) _____ leader is most likely to say "When I mess up, I will fess up."

A) passive
B) authoritarian
C) transactional
D) authentic

Question 63

List and describe the three primary components of transactional leadership. Provide an example of these components in use.

Question 64

In Self Competency: When discussing authentic leaders, Bill George notes, "No matter how bad things are,

A) they will get worse."
B) you've already survived the worst."
C) they can't get any worse."
D) someone else has it worse."

Question 65

Describe a transformational leader.

Question 66

Matthew reminded his staff that just because the first test market didn't purchase the cereal, there were three other test markets they would place the product in; this was just a temporary setback in their progress. What characteristic of an authentic leader is Matthew exemplifying?

A) optimism
B) charisma
C) complacency
D) trust

Question 67

List and describe the five core components of an authentic leader. Provide an example of each component.

Question 68

Jamal encourages open communication in his department and wants his staff to tell him both the good and the bad. As an authentic leader, Jamal's actions create _____ within his department.

A) hope
B) trust
C) charisma
D) bias

Question 69

Define authentic leadership and explain how subordinates react to a leader who portrays this trait.

Question 70

Compare and contrast a transformational leader to a transactional leader.

Question 71

Characterize behaviors associated with transactional leaders.

Question 72

Explain what criteria you could use to evaluate how well a manager portrays idealized influence.

Question 73

Stefan worked with his employee, Jennifer, to come up with three goals for next year and they created a plan to help her meet those goals. An authentic leader uses this process to create ____ within an employee.

A) value
B) charisma
C) hope
D) integrity

Question 74

Explain which type of leadership fosters synergy and describe the effects of synergy. Give an example of synergy in the workplace.

Question 75

Describe the core components of ethical leadership.