Deck 5: Motivating Employees

Question 1

In Teams Competency: To motivate employees at SEI Investments, Alfred West, president, follows this basic principle: Self-managed teams don't need leaders.

Answer 1

False

Question 2

In the job characteristics model, autonomy refers to the extent to which a job requires an employee to complete a whole and identifiable piece of work.

Answer 2

False

Question 3

As the director of the department, Aaron makes it his job to set all schedules, determine the best method to get the jobs done, and solve all of his employee's problems. He doesn't allow his employees to make any decisions. This is an example of vertical loading.

Answer 3

False

Question 4

_____ motivation results from interest in and enjoyment of the work itself.

A) Intrinsic
B) Instrumentality
C) Expectancy
D) Extrinsic

Question 5

Controlled motivation implies that a person is acting out of his or her own free choice.

Question 6

Carol loves working with young children and tells her boss she would work at the preschool for free if she had to. What form of motivation is Carol demonstrating?

A) extrinsic
B) expectancy
C) instrumentality
D) intrinsic

Question 7

A weekly paycheck and an annual bonus are two types of extrinsic motivation.

Question 8

In the expectancy model, the expectancy variable refers to the relationship between first-level outcomes and second-level outcomes.

Question 9

In Learning from Experience: Starbucks College Achievement Plan motivates employees because it pays _____ of the tuition for employees who work at least 20 hours a week and earn their college diploma through ASU's online degree program.

A) 25%
B) 100%
C) 50%
D) 10%

Question 10

Maria wants to book at least three more home parties because if she reaches her goal of ten parties, the company will give her a four-day vacation to Bermuda. What type of motivation does this demonstrate?

A) instrumentality
B) extrinsic
C) intrinsic
D) expectancy

Question 11

When an employee has a job that provides discretion on how to perform a task, this is an example of autonomous motivation.

Question 12

According to self-determination theory, autonomy, relatedness, and proximity are the three psychological needs everyone needs to be fulfilled in order to be motivated.

Question 13

Level of education and personal appearance are two examples of outcomes in the equity model.

Question 14

In Learning from Experience: Howard Schultz, chairman and CEO of Starbucks believes that Starbuck's success is strongly influenced by the extent of its product line and that selling "just coffee" works.

Question 15

According to the expectancy model, individuals are motivated to work based on what is expected by others.

Question 16

When an employee experiences inequity within their organization, it creates a sense of harmony in the workplace.

Question 17

In Self-Competency: John Schnatter of Papa John's Pizza credits his success to being obsessive about high quality and performance.

Question 18

In Communication Competency: The philosophy for giving out awards at Intuit is that everyone should be rewarded based on their day-to-day activities.

Question 19

An assumption of the equity model is that relationships are exchange processes in which individuals make contributions and expect certain results.

Question 20

Nadia's supervisor told her she would receive a pay bonus at the end of the year if she could increase her sales by 15%. What type of motivation is her supervisor using?

A) intrinsic
B) instrumentality
C) extrinsic
D) expectancy

Question 21

Conrad was excited to learn he received an 8% raise because he had put in many extra hours of work in the past year. Which variable in the expectancy model does this demonstrate?

A) instrumentality
B) needs
C) valence
D) hierarchy

Question 22

The _____ is the specific result that an individual wants to achieve.

A) reward
B) ability
C) goal
D) need

Question 23

In Communication Competency: The Thanks Program at Intuit is an internal program at the company which is credited for giving Intuit the distinction of being

A) a company that values sustainability over workmanship.
B) one of the 100 best companies to work for in America.
C) one of the leaders in the recycling industry.
D) a company that acknowledges the public's part in its success.

Question 24

The expectancy model works best in cultures that emphasize

A) internal attribution.
B) collectivism.
C) power distance.
D) groupthink.

Question 25

Charlie was surprised when Marlo's performance dropped after he promoted her to coordinating editor. He didn't realize that Marlo preferred her copy editing job because she enjoyed working with people and not being in charge of people. Charlie should remember that _____ determine motivation.

A) reality
B) rewards
C) leaders
D) perceptions

Question 26

In Self Competency: John Schnatter of Papa John's Pizza requires all employees to memorize the company's Six Core Values of which the first value is

A) safety.
B) a good product.
C) fast service.
D) the individual.

Question 27

Madeline has a college degree and has worked in the industry for 12 years. She attends training sessions whenever they are offered and puts in long hours each day. She was recently given a promotion at work. Which part of this scenario describes an outcome in the general equity model?

A) Madeline's recent promotion
B) Madeline's work hours
C) Madeline's college degree
D) Madeline's industry experience

Question 28

The ________ model of motivation focuses on an individual's feelings of how fairly he or she is treated in comparison with others.

A) extrinsic
B) expectancy
C) equity
D) self-determination

Question 29

Parul attended all of the training meetings and studied what the competition was doing before she attempted to reorganize the sales team. After the reorganization, her manager complimented her on the great work she had done. Parul felt very happy with all she accomplished. Which part of this scenario demonstrates a first-level outcome?

A) personal happiness
B) reorganization of the sales team
C) attendance at training meetings
D) compliment from manager

Question 30

Which model of motivation is based on the idea that individuals are motivated to work when they believe that they can achieve things they want from their jobs?

A) expectancy model
B) equity model
C) job characteristics model
D) self-determination model

Question 31

In the general equity model, ________ are what an individual contributes to an exchange.

A) tensions
B) inputs
C) valence
D) outputs

Question 32

Bryan decides to stop working extra hours to meet his deadlines because he notices that his boss doesn't recognize his extra effort and even gives pay raises to his coworkers that leave promptly at 5:00 every day and never make deadlines. Bryan doesn't think this is fair. Which motivation model does this exemplify?

A) equity model
B) self-determination theory
C) expectancy model
D) intrinsic/extrinsic model

Question 33

In the formula, Performance = f, what does f stand for?

A) wants x needs
B) ability minus motivation
C) ability x motivation
D) wants minus needs

Question 34

_____ refers to the relationship between first-level outcomes and second-level outcomes in the expectancy model.

A) Expectancy
B) Instrumentality
C) Valence
D) Probability

Question 35

Kendrick isn't sure Nathan can do a proper job with the financial analysis of the project because his marketing degree didn't require this type of work. Which characteristic of Nathan is Kendrick concerned with?

A) motivation
B) ability
C) wants
D) needs

Question 36

Sampson believed that if he worked over the weekend, he would be able to complete the project by the deadline. What aspect of the expectancy model does this demonstrate?

A) first-level outcome
B) second-level outcome
C) expectancy
D) instrumentality

Question 37

Kelly realizes that before she can start the new product development project she has to find out what the competition is doing. What aspect of the motivation process has Kelly identified?

A) needs
B) ability
C) wants
D) goals

Question 38

The rewards that come with a job, such as a salary increase or even a job reprimand are types of

A) second-level outcomes.
B) first-level outcomes.
C) instrumentalities.
D) expectancies.

Question 39

Jacob is never late for work and only misses work if he is ill or on vacation. Which variable in the expectancy model does his behavior represent?

A) expectancy
B) second-level outcome
C) instrumentality
D) first-level outcome

Question 40

Inequity in the workplace is a source of

A) harmony.
B) tension.
C) unification.
D) relief.

Question 41

Which of the following is NOT an example of a contextual factor?

A) organizational policies
B) task identity
C) salary and benefits
D) work conditions

Question 42

When he learned he didn't get the promotion at work, Geoff decided he probably didn't want it anyway because he would have to learn a new set of skills and he already knew what he was doing in his current job. What tactic is Geoff using to reduce his inequity?

A) decreasing inputs
B) leaving the organization
C) shifting to a new reference group
D) changing outcomes

Question 43

What approach to job enrichment has been most recently identified?

A) combining individual jobs into a formally recognized unit
B) delegating responsibilities and tasks to employees that were previously reserved for management
C) connecting employees to the people who benefit from their work
D) relocating employees to counteract inequities

Question 44

Meredith's sales territory covers the Midwest and parts of Tennessee while Juan's territory is California and the West Coast. What criteria were used to form this natural team?

A) numeric
B) alphabetic
C) customer groups
D) geographic

Question 45

In the United States, employees generally favor taking the initiative but the opposite of this is true in Mexico. What contextual factor creates this difference?

A) vertical loading
B) work conditions
C) growth-need strength
D) cultural values

Question 46

Which of these is NOT a component of the job characteristics model?

A) task identity
B) autonomy
C) job feedback
D) congruence

Question 47

Chelsea enjoys her job at the retail store. Even though she isn't the manager, she is allowed to make decisions regarding returns and advises the warehouse when additional stock is needed. Which job characteristic does Chelsea enjoy?

A) autonomy
B) task significance
C) task identity
D) job feedback

Question 48

The levels of the job characteristics affect three critical psychological states: (1) meaningfulness, (2) responsibility, and (3)

A) feedback.
B) cooperation.
C) awareness.
D) simplicity.

Question 49

Micah works as an insurance adjustor and is responsible for all automobile claims. Her coworker is responsible for all household claims. What criteria were used to form this natural team?

A) organizational
B) numeric
C) geographic
D) types of business

Question 50

______ is the extent to which an employee perceives their job as having a substantial impact on the lives of others.

A) Task identity
B) Autonomy
C) Growth-need strength
D) Task significance

Question 51

The extent to which an individual desires the opportunity for self-direction, learning, and personal accomplishment at work is called

A) ability.
B) task significance.
C) growth-need strength.
D) autonomy.

Question 52

In Teams Competency: The financial company, SEI Investments, believes that team leaders should be selected by

A) human resources.
B) the hiring principle.
C) coworkers.
D) upper management.

Question 53

________ is the extent to which a job requires a variety of employee competencies to carry out the work.

A) Task significance
B) Job feedback
C) Skill variety
D) Autonomy

Question 54

Cameron enjoys his job because his company installs water filtration systems in developing countries and many families are benefitting from this. Which aspect of the job characteristics model does this exemplify?

A) autonomy
B) skill variety
C) task identity
D) task significance

Question 55

According to equity theory, employees make decisions regarding equity after they

A) compare their inputs and outcomes with comparable employees.
B) meet with management to understand future outcomes.
C) review past commitments.
D) reorganize their reference groups.

Question 56

Task _____ is the extent to which a job requires an employee to complete a whole and identifiable piece of work from beginning to end.

A) significance
B) identity
C) autonomy
D) feedback

Question 57

_____ is the delegation to employees of responsibilities and tasks that were formerly reserved for management or staff specialists.

A) Contextual factors
B) Natural teams
C) Vertical loading
D) Growth-need strength

Question 58

According to the job characteristics model, both experienced responsibility and ________ must be present for high internal job motivation.

A) knowledge of results
B) skill variety
C) task significance
D) job equity

Question 59

Which of these workers is using vertical loading?

A) Michelle asked her coworker Robert if he could help her set up the seminar room.
B) Bethany allows her employees to set their own schedules as long as they work 40 hours each week.
C) Stefan designates the start and stop times for the warehouse and has created a schedule for when employees can take a break.
D) Nate and Consuela job share and answer phones at the company 2.5 days each week.

Question 60

Monica feels she is paid appropriately for her entry-level position because her friend Trisha makes the same amount at her company. This demonstrates the idea of

A) ability.
B) inequity.
C) motivation.
D) equity.

Question 61

Summarize and show the relationships between the four components of the job characteristics enrichment model.

Question 62

Describe the core phases of the motivational process for employees.

Question 63

Identify and explain some insights that leaders should consider when evaluating the motivational process.

Question 64

Even though she makes a good salary, Maria feels like she can't make any decisions on her own and always needs to check in with her manager before proceeding with a project. According to self-determination theory, how can you characterize Maria's motivation?

A) Maria is not intrinsically motivated.
B) Maria has intrinsic motivation but does not have extrinsic motivation.
C) Maria is experiencing positive levels of intrinsic and extrinsic motivation.
D) Maria is not extrinsically motivated.

Question 65

Examine the basis for the self-determination theory and identify the three psychological needs it aims to fulfill.

Question 66

Describe the equity model. Provide a hypothetical example of this model in use.

Question 67

_____ motivation implies that a person is acting because he or she is being pressured to act.

A) Autonomous
B) Contextual
C) Vertical
D) Controlled

Question 68

Explain how contextual factors can enhance or negate employee satisfaction. Provide an example.

Question 69

List and explain the four assumptions about the causes of behavior in an organization that are the basis for the expectancy model.

Question 70

Identify and exemplify ways individuals can counteract inequity.

Question 71

According to self-determination theory, people will be more _____ motivated when they have certain needs fulfilled.

A) vertically
B) intrinsically
C) culturally
D) extrinsically

Question 72

Characterize the variables in the expectancy model.

Question 73

Danielle isn't that interested in doing the project because she feels like since everyone else in the group works in a different department, her opinions won't be respected. Which component of self-determination theory is Danielle struggling with?

A) projection
B) competence
C) relatedness
D) autonomy

Question 74

Compare and contrast intrinsic and extrinsic motivation and provide examples of each.