Deck 11: Managing Knowledge

Question 1

Which of the following statements is not an accurate description of the importance of knowledge to a firm?

A)Knowledge experiences network effects as more people share it.
B)Knowledge should be seen as an intangible key asset.
C)Knowledge enables firms to become more efficient in their use of scarce resources.
D)Knowledge is unconditional.
E)Much of the firm's value relies on being able to create knowledge.

Answer 1

D

Question 2

What is the first value-adding step in the knowledge business value chain?

A)Acquire
B)Data and information acquisition
C)Store
D)Disseminate
E)Apply

Answer 2

B

Question 3

Which of the following are the three major types of knowledge management systems?

A)MIS,DSS,and TPS
B)CRM,SCM,and CAD
C)DBMS,DSS,and ECM
D)COPs,ECM,and MIS
E)Enterprise-wide knowledge management systems,KWS,and intelligent techniques

Answer 3

E

Question 4

What is meant by the statement "knowledge is sticky"?

A)Knowledge is hard to move.
B)Knowledge is universally applicable.
C)Knowledge works only in certain situations.
D)Knowledge is intangible.
E)Knowledge is difficult to replace.

Question 5

Which of the following does not describe the dimensions of knowledge in a firm?

A)It is contextual and applicable only in relevant situations.
B)It is intangible.
C)It is subject to the laws of diminishing returns.
D)It is a cognitive event involving mental models.
E)It is enmeshed in a firm's culture.

Question 6

The text defines ________ as the flow of events or transactions captured by an organization's system.

A)information
B)data
C)wisdom
D)knowledge
E)experience

Question 7

While systems such as KWS can manage semistructured and unstructured information,enterprise-wide content management systems are designed to manage a firm's structured information.

Question 8

The set of business processes,culture,and behavior required to obtain value from investments in information systems is one type of:

A)knowledge culture.
B)knowledge discovery.
C)organizational and management capital.
D)organizational routine.
E)knowledge.

Question 9

Which of the following statements best describes the relationship between collaboration and knowledge management?

A)Collaboration is impossible without knowledge.
B)Knowledge is impossible without collaboration.
C)Knowledge is useful only when shared with others.
D)As knowledge improves,so does collaboration.
E)Knowledge is the result of collaboration.

Question 10

The text defines ________ as expertise of organizational members that has not been formally documented.

A)wisdom
B)information
C)data
D)experience
E)tacit knowledge

Question 11

Knowledge is "sticky" and not easily moved.

Question 12

Expertise is thought to be the collective and individual experience of applying knowledge to the solution of problems.

Question 13

All of the following are intangible assets of a firm except its:

A)brand.
B)reputation.
C)knowledge.
D)information systems.
E)unique business processes.

Question 14

Specialized systems built for knowledge workers charged with discovering and creating new knowledge for a company are called:

A)KWS.
B)LMS.
C)wikis.
D)COPs.
E)enterprise-wide knowledge management systems.

Question 15

About ________ percent of the United States GDP is produced by the knowledge and information sectors.

A)15
B)25
C)55
D)65
E)85

Question 16

Which of the following is the last step in the knowledge management value chain?

A)Feedback
B)Acquire
C)Disseminate
D)Store
E)Apply

Question 17

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of:

A)practice.
B)professionals.
C)interest.
D)knowledge.
E)expertise.

Question 18

Which of the following is not one of the main four dimensions of knowledge described in the chapter?

A)Knowledge is a firm asset.
B)Knowledge has different forms.
C)Knowledge has a location.
D)Knowledge is situational.
E)Knowledge is timeless.

Question 19

For a firm,organizational resources are unnecessary to transform data into knowledge.

Question 20

Changing organizational behavior by sensing and responding to new experience and knowledge is called:

A)change management.
B)knowledge leveraging.
C)the knowledge value chain.
D)machine learning.
E)knowledge management.

Question 21

You are advising a video production company on the best type of knowledge management system to help them archive digital video and sound clips.Which of the following will suit their needs?

A)MOOC
B)Digital asset management system
C)CAD system
D)VRML system
E)LMS

Question 22

Which of the following would not be considered semistructured knowledge?

A)Request for proposals
B)Voice mail
C)Videos
D)E-mail
E)Brochures

Question 23

Which of the following types of system enables organizations to digitize,index,and tag documents according to a coherent framework?

A)Wikis
B)CAD
C)ECM
D)LMS
E)VR

Question 24

Semistructured information is all the knowledge in a firm that resides in the heads of experienced employees.

Question 25

What are the four dimensions of knowledge?

Question 26

Which of the following is a tool for the management,delivery,tracking,and assessment of various types of employee learning?

A)Investment workstation
B)Organizational learning system
C)Employee enrichment system
D)LMS
E)Employee management system

Question 27

________ knowledge exists in formal documents,as well as in formal rules that organizations derive by observing experts and their decision-making behaviors.

A)Unstructured
B)Tacit
C)Management
D)Explicit
E)Structured

Question 28

What is knowledge management? What types of knowledge might a company such as a taxi service have,and could a taxi service benefit from knowledge management?

Question 29

Document management systems are essentially large databases.

Question 30

All of the following are typical components or capabilities of an ECM system except:

A)knowledge portals.
B)communication tools.
C)tagging tools.
D)digital asset management.
E)AR tools.

Question 31

In content management,once a taxonomy is developed,documents must then be ________ with the proper classification.

A)tagged
B)inventoried
C)tupled
D)retrieved
E)archived

Question 32

What do you see as the challenges in setting up a knowledge management system?

Question 33

Both structured and unstructured documents can contain knowledge.

Question 34

Structured knowledge is explicit knowledge that exists in formal documents and formal rules.

Question 35

Identify the three major types of knowledge management systems.Provide two examples of each.

Question 36

A MOOC is:

A)a type of online course.
B)an intelligent technique.
C)a VR system.
D)a machine learning system.
E)a type of content management system.

Question 37

A(n)________ is a scheme for classifying information and knowledge in such a way that it can be easily accessed.

A)Intelligent technique
B)COP
C)KWS
D)enterprise-wide knowledge management system
E)taxonomy

Question 38

You have been hired by a small architectural firm interested in implementing a knowledge management system.What features do you think would be of most benefit to them?

Question 39

Briefly outline the knowledge management value chain as it might apply to the online catalog system of a public library.

Question 40

How can knowledge be gathered from the personal and undocumented expertise of professionals within a firm? List at least four ways to gather and disseminate such knowledge.

Question 41

Which of the following is not used to capture tacit knowledge?

A)Expert system
B)CBR
C)Fuzzy logic
D)Neural network
E)Knowledge base

Question 42

Which of the following would not be classified as a KWS?

A)CAD system
B)3D visualization system
C)AR applications
D)Expert system
E)VR system

Question 43

Which of the following seeks to enhance human perception by combining a live direct view of the physical world with computer-generated images?

A)AR
B)VRML
C)CAD
D)KWS
E)LMS

Question 44

Apple's Siri application is an example of:

A)neural networks.
B)CBR.
C)AI.
D)intelligent agents.
E)machine learning.

Question 45

The yellow first-down markers shown on televised football games are examples of AR.

Question 46

All of the following are considered to be knowledge workers except:

A)designers.
B)engineers.
C)architects.
D)executives.
E)researchers.

Question 47

Why are knowledge workers so important to the digital firm? What are their functions and which of these do you feel is most critical to the success of the firm? Why?

Question 48

VRML requires the use of a powerful server as well as large amounts of bandwidth.

Question 49

VR systems:

A)provide engineers,designers,and factory managers with precise control over industrial design and manufacturing.
B)automate the creation and revision of designs.
C)use machines to make solid objects.
D)provide architects,engineers,and medical workers with precise,photorealistic simulations of objects.
E)enable acquiring,storing,and disseminating knowledge documents in a virtual world.

Question 50

Discuss the concept of virtual reality,especially with regard to VRML and its applications in the business arena.

Question 51

All of the following are intelligent personal assistants for consumers except:

A)Siri.
B)Alexa.
C)Google Now.
D)Watson.
E)Cortana.

Question 52

CAD workstations:

A)provide engineers,designers,and factory managers with precise control over industrial design and manufacturing.
B)provide an important source of expertise for organizations.
C)allow groups to work together on documents.
D)are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management.
E)facilitate employee learning.

Question 53

Which of the following statements about 3-D printing is not true?

A)It creates solid objects.
B)It is also called additive manufacturing.
C)It is incompatible with the cloud.
D)It creates objects layer by layer.
E)It uses specifications in a digital file.

Question 54

3-D printers can produce fully functioning components,such as working batteries and LEDs.

Question 55

Which of the following is a type of intelligent technique?

A)Digital asset management
B)Case-based reasoning
C)CAD
D)VRML
E)LMS

Question 56

Knowledge workers include all of a company's workers who are tasked with managing or creating knowledge,from top-level scientists to clerical and data workers.

Question 57

What are three important qualities or capabilities of a KWS?

Question 58

Which of the following statements about genetic algorithms is not true?

A)Genetic algorithms are based on techniques inspired by evolutionary biology.
B)Genetic algorithms are used to solve problems that are very dynamic and complex,involving hundreds or thousands of variables or formulas.
C)Genetic algorithms are able to evaluate many solution alternatives quickly to find the best one.
D)Genetic algorithms use an iterative process to refine initial solutions so that better ones are more likely to emerge as the best solution.
E)Genetic algorithms discover knowledge by using hardware and software that parallel the processing patterns of the biological or human brain.

Question 59

Today's 3-D printers can create objects out of human cartilage.

Question 60

CAD and VRML are both types of KWS.

Question 61

Which of the following stores descriptions of past experiences of human specialists in a database for later retrieval when the user encounters a situation with similar characteristics?

A)CBR
B)Fuzzy logic
C)Data mining
D)LMS
E)Expert systems

Question 62

Forward chaining is:

A)a strategy for searching the rule base in an expert system that begins with information entered by the user.
B)the programming environment of an expert system.
C)a method of organizing expert system knowledge into chunks.
D)a strategy for searching the rule base in an expert system that begins with a hypothesis.
E)a programming algorithm used to create a virtual world using VRML.

Question 63

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

A)Fuzzy logic
B)Intelligent agents
C)Genetic algorithms
D)Neural networks
E)CBR

Question 64

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use which of the following?

A)CAD system
B)VR system
C)Fuzzy logic
D)Intelligent agent
E)Genetic algorithm

Question 65

Genetic algorithms:

A)develop solutions to particular problems using inheritance,crossover,and mutation.
B)represent knowledge as groups of characteristics.
C)do not work for most problems.
D)are based on logic.
E)seek to emulate a human expert's way of solving problems.

Question 66

________ is the study of how computer programs can improve their performance without explicit programming.

A)Neural networks
B)COP
C)Genetic algorithms
D)Machine learning
E)Intelligent techniques

Question 67

Which of the following techniques is used for knowledge discovery?

A)Expert system
B)Transaction processing systems
C)CBR
D)Data mining
E)Fuzzy logic

Question 68

Software programs that work without direct human intervention to carry out specific tasks for individual users,business processes,or software applications,are called:

A)intelligent agents.
B)intelligent techniques.
C)business intelligence.
D)AI hybrid systems.
E)genetic algorithms.

Question 69

Virtually all expert systems deal with problems of:

A)policy development.
B)classification.
C)logic and control.
D)high complexity.
E)imprecise rules.

Question 70

You are an automotive engineer working on an application that will automatically parallel park a car.The intelligent technique you may find most useful is:

A)CBR.
B)AI.
C)fuzzy logic.
D)expert system.
E)a neural network.

Question 71

Expert systems are expensive and time consuming to maintain because:

A)their rule base is so complex.
B)they rely on equipment that becomes outdated.
C)their rules must be reprogrammed every time there is a change in the environment,which in turn may change the applicable rules.
D)only the person who created the system knows exactly how it works,and may not be available when changes are needed.
E)it is difficult to program at this level of complexity without introducing software bugs.

Question 72

Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs,such as roasts and bread,using sensors and minimal input from the user.The system would know the difference between rare,medium rare,medium,and well done roasts.The category of intelligent technique that would describe this system is:

A)expert system.
B)neural network.
C)CBR.
D)fuzzy logic.
E)genetic algorithm.

Question 73

The terms used in a fuzzy logic system to describe imprecise states or conditions are referred to as:

A)neural networks.
B)membership functions.
C)inference engines.
D)taxonomies.
E)tags.

Question 74

Backward chaining is:

A)a strategy for searching the rule base in an expert system that begins with information entered by the user.
B)the programming environment of an expert system.
C)a method of organizing expert system knowledge into chunks.
D)a strategy for searching the rule base in an expert system that begins with a hypothesis.
E)a programming algorithm used to create a virtual world using VRML.

Question 75

An inference engine is:

A)a strategy for searching the rule base in case-based reasoning.
B)the programming environment of an expert system.
C)a method of organizing expert system knowledge into chunks.
D)a strategy used to search through the rule base in an expert system by forward chaining or backward chaining.
E)a programming algorithm used to create a virtual world using VRML.

Question 76

Expert systems:

A)are capable of solving wide ranges of problems.
B)are based on DO WHILE rules.
C)lack the general intelligence of human beings.
D)share characteristics with mainframe computing.
E)are used for knowledge discovery.

Question 77

Fuzzy logic is a type of:

A)data mining.
B)a neural network.
C)an intelligent technique.
D)business intelligence.
E)CBR.

Question 78

Which of the following is a computer-based system that attempts to emulate human behavior?

A)Fuzzy logic
B)Neural networks
C)AI technology
D)Genetic algorithms
E)LMS

Question 79

Which of the following has a large number of sensing and processing nodes that continuously interact with each other?

A)Neural network
B)Expert system
C)CBR
D)Fuzzy logic system
E)Genetic algorithm

Question 80

Which of the following describes a difference between neural networks and genetic algorithms?

A)Genetic algorithms are designed to process large amounts of information.
B)Genetic algorithms are a type of knowledge discovery,while neural networks are an intelligent technique.
C)Neural networks are programmed to "learn."
D)Genetic algorithms are designed to work with small amounts of data,while neural networks can handle large quantities of data.
E)Neural networks are a type of machine learning,whereas genetic algorithms are static programs.