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Human Relations: Strategies for Success 7th Edition by Lowell Lamberton
Edition 7ISBN: 978-1260681345Human Relations: Strategies for Success 7th Edition by Lowell Lamberton
Edition 7ISBN: 978-1260681345 Exercise 3
Why is an understanding of the "nice" customer of great importance in improving customer service? Have you ever known or been someone like this "nice" customer, who is unhappy but only leaves and never returns rather than voicing concerns to the business?
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Human Relations: Strategies for Success 7th Edition by Lowell Lamberton
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