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Business and Society 9th Edition by Archie Carroll,Ann Buchholtz
Edition 9ISBN: 978-1285734293Business and Society 9th Edition by Archie Carroll,Ann Buchholtz
Edition 9ISBN: 978-1285734293 Exercise 6
Overbooked
It is Friday on a football weekend; the hotel has been booked solid for nine months. All guests have made a two-night commitment that is non-refundable. It will be a packed house and the hotel management has intentionally overbooked the hotel. In all likelihood, the hotel will come up short of rooms and then someone with a confirmed, paid reservation will be going down the road, late at night, extremely angry.
1. Who are the stakeholders in this case and what are their stakes?
2. How can a stakeholder commitment be a commitment if only one party honors it?
3. Can a stakeholder relationship be one-way?
4. As an employee stakeholder of the hotel, how do you take an ethical stand on this issue and retain your position?
It is Friday on a football weekend; the hotel has been booked solid for nine months. All guests have made a two-night commitment that is non-refundable. It will be a packed house and the hotel management has intentionally overbooked the hotel. In all likelihood, the hotel will come up short of rooms and then someone with a confirmed, paid reservation will be going down the road, late at night, extremely angry.
1. Who are the stakeholders in this case and what are their stakes?
2. How can a stakeholder commitment be a commitment if only one party honors it?
3. Can a stakeholder relationship be one-way?
4. As an employee stakeholder of the hotel, how do you take an ethical stand on this issue and retain your position?
Explanation
Verified
Verified
1.
In this case, the mentioned stakehol...
Business and Society 9th Edition by Archie Carroll,Ann Buchholtz
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