Human Resource Selection 9th Edition by Marianne Jennings

Exercise 13

Hooked on Phonics is a reading program that departs from the current educational reading philosophy of "whole-language learning." The program emphasizes the more traditional reading process of having children sound out letters and combinations of letters. The Federal Trade Commission (FTC)filed a false advertising complaint against Gateway Educational Products, Inc., the owner of the Hooked on Phonics program. The FTC claimed that Gateway's television claims that those with reading disabilities would be helped "quickly and easily" and that Hooked on Phonics could "teach reading in a home setting without additional assistance" were misleading. Gateway does not feel the claims are false, but it does not want to have bad publicity. What advice can you give Gateway on handling the FTC charges?