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Matching Supply with Demand: An Introduction to Operations Management 2nd Edition by Cachon Terwiesch
Edition 2ISBN: 978-0697811059Matching Supply with Demand: An Introduction to Operations Management 2nd Edition by Cachon Terwiesch
Edition 2ISBN: 978-0697811059 Exercise 1
(Online Retailer) Customers send e-mails to a help desk of an online retailer every 2 minutes, on average, and the standard deviation of the interarrival time is also 2 minutes.
The online retailer has three employees answering e-mails. It takes on average 4 minutes to write a response e-mail. The standard deviation of the service times is 2 minutes.
a. Estimate the average customer wait before being served.
b. How many e-mails would there be, on average, that have been submitted to the online retailer but not yet answered?
The online retailer has three employees answering e-mails. It takes on average 4 minutes to write a response e-mail. The standard deviation of the service times is 2 minutes.
a. Estimate the average customer wait before being served.
b. How many e-mails would there be, on average, that have been submitted to the online retailer but not yet answered?
Explanation
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Verified
Customers' emails arrive at in a single ...
Matching Supply with Demand: An Introduction to Operations Management 2nd Edition by Cachon Terwiesch
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