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Business Communication 16th Edition by Carol Lehman,Debbie DuFrene
Edition 16ISBN: 978-1111983024Business Communication 16th Edition by Carol Lehman,Debbie DuFrene
Edition 16ISBN: 978-1111983024 Exercise 1
Saying "no" is not difficult; the challenge is to do so while protecting goodwill. Explain the rationale and significance of this statement.
Explanation
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Saying "no" is an act of refusal which m...
Business Communication 16th Edition by Carol Lehman,Debbie DuFrene
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