Interpersonal Skills in Organizations 5th Edition by Suzanne de Janasz,Karen Dowd,Beth Schneider

Exercise 2

You have just been promoted to supervisor of bank teller operations. Recently, your bank has been trying to become more product focused; in other words, instead of just performing transactions, the tellers have been asked to inform customers about various loan "products" in the hope of increasing the more profitable products and services of the bank's business. Transaction fees don't pay the bills like they used to. How would you go about your new role, taking into account elements of coaching and providing feedback?